4 of 4 Permanent Social Skills Jobs in Waterlooville

support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction. Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure … Level 3 (or equivalent) in IT Infrastructure (or similar) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Ability to effectively use ICT packages (Office Suite and email) Displays commitment ...

processes and escalate complex issues where required. The role requires someone who can prioritise effectively, think clearly about impact and urgency, and maintain strong communication with customers throughout the support lifecycle. Key Responsibilities Provide first-line IT support for incidents and service requests via phone, email and ticketing systems Diagnose … services environment Experience managing ticket queues and SLA-based support environments Good working knowledge of Microsoft 365 administration and troubleshooting Strong customer service and communication skills Experience using IT ticketing systems Exposure to ITIL or structured IT service management frameworks - desirable Calm and structured when handling incidents or customer ...

team. You’ll be the first point of contact for customers, providing structured first-line support across incidents and service requests while ensuring clear communication and reliable service. Responsibilities: Resolve first-line incidents and service requests within defined scope. Maintain accurate records in the ticketing system and escalate issues appropriately. … Requirements: Experience in a Service Desk or Helpdesk role, preferably within an MSP or IT services. Knowledge of Microsoft 365 and ticketing systems. Strong communication skills and attention to detail. Dependable, process-driven, and customer-focused. Benefits: Hybrid working, private healthcare, pension, generous holiday, professional growth opportunities. Apply ...

commute due to an on-call requirement after 6 months of service. Experience managing incidents and service requests within a structured ticketing system Excellent communication skills with the ability to convey technical information clearly and calmly Ability to follow documented processes and maintain accurate records Dependable, disciplined, and customer … week from home Private healthcare EAP Casual Fridays with breakfast and afternoon beers Free parking Plus, so much more! If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group. ...