7 of 7 DemandTrendPermanent Customer Experience Jobs in Watford

the go-to expert for customers, helping them navigate technical challenges. Your role will include: 🛠 Supporting ERP Modules: Accounting, Stock, CRM, E-Commerce, BI, and Supply Chain. 📞 Responding to Customer Queries: Investigate issues and provide solutions with care and professionalism. 📄 Documentation: Record problems, solutions, and best practices for future reference. 🤝 Collaboration: Work with colleagues and customers to troubleshoot and … problem-solving with strong analytical skills. ✅ Initiative and the ability to work independently or in a team. ✅ Excellent written and verbal communication with a friendly, empathetic manner. ✅ Confidence managing customer experience under pressure. Qualifications & Experience 🎓 Experience with Accounting, ERP, or Business Management software . A degree or qualification in Computer Science, Accounting, or Business. Financial acumen … or knowledge of management reporting. Bonus skills: SQL Server/MySQL experience, including scripting & Admin Studio. Knowledge of FTP/SFTP, SSL Certificates, REST API, SOAP, Postman, SoapUI. Experience with CRM, E-Commerce, BI, Logistics, Warehouse Management, or EDI. Why Join Us? 🎉 ❤️ Private Healthcare - your well-being matters. 💰 Pension Plan - with company contributions to help you plan for More ❯

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a … network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role … delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support More ❯

Support Manager - Hemel Hempstead (Hybrid) Are you a dynamic leader with a passion for outstanding customer service? Ready to take charge of a high-performing team and make a real impact? If so, this is your chance to lead, inspire, and drive excellence in a forward-thinking organisation. We're looking for an experienced Support Manager to join our … UK Customer Success Office in Hemel Hempstead. This pivotal role puts you at the heart of our customer experience, where your leadership will shape the future of service excellence. What You'll Be Doing As our Support Manager, you'll oversee daily support operations, ensuring every customer interaction is smooth, effective, and memorable. Your responsibilities will … escalations confidently and delivering swift, effective resolutions. Championing continuous improvement by identifying and implementing smarter processes. Driving the adoption of automation and AI tools to boost efficiency and enhance customer satisfaction. This is a hands-on, strategic role ideal for someone who thrives in fast-paced environments and loves delivering measurable results. What You'll Bring Proven experience More ❯

hand with key stakeholders to shape strategies that fuel sustainable growth. Your day-to-day responsibilities will see you evaluating new investment opportunities in brand development, platform enhancements, and customer experience innovations. Partner with Technology and Marketing teams to develop long-term strategies that drive digital growth across eCommerce and retail technology channels. Evaluate digital pricing structures, promotional … on technology investments. Provide financial input into brand development and digital roadmap planning, ensuring all initiatives are grounded in commercial reality. Maintain comprehensive insight into trading performance by analysing customer behaviour analytics, channel metrics, and shifts in the competitive landscape. Influence strategic decisions by delivering compelling commercial insights that align with evolving technology trends and customer needs. Build More ❯

Orlight is a leading British lighting manufacturer, delivering premium architectural lighting solutions across residential and commercial markets. With our B2B (orlight.com) and B2C (orlighthome.com) platforms now central to our customer experience, we're investing in a digital leadership role to own and evolve our websites, aligning every user interaction with the quality and performance of our products Role … from homepage design and product layouts to campaign landing pages and content areas Set and enforce design systems, web standards, and styling principles to ensure consistent branding and user experience across platforms Lead all visual implementation in HTML/CSS within a CMS environment — executing updates and mentoring others on standards and execution Analyse site performance and behaviour using … process improvements and AI-driven tools (e.g. image generation, layout ideation, GPT-assisted editing) to streamline output and reduce repetitive tasks What We’re Looking For 10+ years of experience in senior digital web design roles, ideally with ownership of full-site design and optimisation. A strong portfolio demonstrating end-to-end project leadership, from concept to live implementation. More ❯

About the Role As a Software Support Agent, you'll represent Zellis in both internal and customer-facing interactions, delivering high-quality, multi-channel support for our software solutions. Youll work with a range of stakeholdersHR/payroll managers, finance, IT professionalsto resolve issues, improve service delivery, and enhance the customer experience. Key Responsibilities Technical Support : Provide expert … resolving technical and data-related issues, and contributing to product improvement. Case Management: Handle support cases through to resolution, ensuring timely updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing : Create and maintain knowledge articles; identify trends and recommend process/product improvements. Collaboration : Represent the support team in meetings, follow defined support procedures, and help … drive continuous improvement. Travel & Flexibility : Occasional travel to Zellis/customer sites required Skills & Experience Background in software support or operational services; HCM knowledge is a plus. Strong communication and case management skills. Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS). Team-oriented, self-motivated, and able to manage workloads under pressure. Analytical More ❯

day Our client who are a well-established retailer are looking for a Product Owner to join their Digital Team on a contract basis. You’ll be working on customer focused projects around bookings and customer experience. You’ll need top drawer communication skills and be well versed in translating technical concepts for both technical and non-technical … stakeholders. You’ll need to be comfortable working in a flat structure as you’ll be the sole product person in this environment. You’ll also need previous experience in retail/hospitality or membership-based environments. Key Requirements: Proven experience as a Product Owner Excellent communication and stakeholder engagement skills Experience within booking or membership-based More ❯