Customer Service Specialist
- Location
- Watford, England, United Kingdom
About the Role The purpose of this role is to support our Funding management (Customer care) operations through accurate reporting, data analysis, process optimisation, and automation. The role will focus on creating and maintaining reports with patient data and dashboards, supporting Power BI solutions, identifying opportunities … improve operational processes across multiple systems, including SAP, SAP CRM ICE, S4Hana and PCRM and turning data into meaningful insights that support fact-based decision-making. This role also includes supporting system migrations, ensuring smooth transitions by coordinating with relevant stakeholders, validating data integrity, and maintaining operational continuity. ...