2 of 2 Permanent Service Delivery Jobs in Watford

ability to identify and support continuous improvement, focussing on quality measures and technical specialist knowledge, to ensure a consistent, repeatable model approach to service delivery. In this role you will: Demonstrate key technical and operational skills for the role, for example supporting and resolving issues with Zellis Solutions, including … complex advice & guidance queries and/or solutions requiring subject matter expertise Progress, own and manage cases to resolution, adhering to operational outcomes and Service Level targets and keeping the Customer and colleagues regularly updated as to progress Perform data analysis to investigate, diagnose, and apply corrective action ...

ideal candidate combines strong technical skills, a security-first mindset, solid problem-solving abilities, and the confidence to contribute to design discussions and ongoing service improvements. Your responsibilities in the role Provide 3rd line technical support for infrastructure services, ensuring operational stability and performance. Support the design and implementation … infrastructure solutions, contributing best practice and operational insight. Lead and assist with problem management, including patching, configuration changes, and service restoration. Contribute to the strategic development of IT infrastructure through research, testing, and PoC activities. Manage the deployment, release, and transition of IT services, adhering to established change control ...