2 of 2 Permanent Service Design Jobs in Watford

Role: IT Service Design & Transition Consultant – M365 Tenant & Windows 11 Migration Location: Luton (Hybrid) Contract: Outside IR35 We are seeking an experienced IT Service Design & Transition Consultant to support a major M365 tenant migration and Windows 11 upgrade programme. The ideal candidate will bring strong expertise in IT Service Management (ITSM), service transition, and … operational handover within complex enterprise environments, particularly across M&A or large-scale transformation projects. Key Responsibilities Develop a comprehensive Service Design Package (SDP) for M365 tenant migration and Windows 11 rollout. Update service models and support documentation, covering: Exchange Online, SharePoint Online, OneDrive, Teams Identity & authentication services (Azure AD, SSO, MFA) Windows 11 endpoint upgrade processes … and support models Integration with ITSM processes (Incident, Problem, Change, Knowledge) Review and update knowledge articles where required. Identify and address skills gaps across support teams. Create a full service transition plan , covering operational readiness, cutover, and hypercare. Define support models, RACI, and escalation paths post-migration. Produce updated knowledge base articles, FAQs, and training materials for service More ❯

integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration … Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn Sales … our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for clients. Industry Expertise & Collaboration Stay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.) , integration tools , and service automation technologies . Share market insights and customer feedback with internal teams to shape go-to-market and product strategies. Collaborate cross More ❯