Customer Service Advisor
- Hiring Organisation
- Ascendant Recruitment
- Location
- Wellingborough, Northamptonshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £24,000 - £26,000 per annum
join their friendly support team. In this hybrid role, you'll be the first point of contact for retail clients needing help with their EPOS systems and card terminals, helping to diagnose and resolve technical issues over the phone.Customer Service Advisor - What You'll Be Doing: Handling inbound calls from … retail clients with technical support needs. Using structured diagnostic scripts to identify issues with EPOS systems and hand-held terminals. Deciding whether to resolve the issue remotely or arrange a replacement device. Ordering stock and coordinating deliveries on behalf of clients. Assisting with queries between retailers and their banking providers. ...