2 of 2 Permanent Customer Service Jobs in Welwyn Garden City

per week after qualifying period/0830-5pm or 9am – 5:30pm/Fri – 4:30pm finish. Training and Implementation Specialist: Are you a confident individual with excellent customer service skills? Do you bring a proactive, ‘can do’ attitude and want to be part of a successful, growing team? Does the idea of providing training, account management … sessions for clients Support the Project Manager with department and revenue growth Account Managing clients Support with software development and testing Requirements Highly focussed with strong organisational, communication and customer service skills Must have the ability to work independently within a small team Assertive, determined, self-motivated Be keen to learn and the ability to adapt and evolve More ❯

Job summary Team members must have service desk experience and possess excellent communication skills and understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/… The role requires strong technical and organisational skills with the ability to multi-task prioritise, work unsupervised and make decisions while balancing the pressures of incoming and on-going customer contacts. Team members are expected to have the aptitude to understand, work and support hardware and software on various platforms/configurations together with providing solutions to enhance customer … across HBLICT's partner organisations. This includes, but is not limited to, attending sites and using remote tools to achieve prompt and effective resolution. Accurately log all support/service interactions through ITSM tool and processes Respond promptly to requests for support/service in person, via inbound communication channels Participate in regular team meetings Attend and contribute More ❯