2 of 2 Permanent SLA Jobs in Wembley

environments Solid understanding of IT Service Management (ITSM), including incident, problem, and change management processes Experience with ITSM tools (e.g., Jira) and working within SLA-driven environments Familiarity with legacy systems connectivity (e.g., AS/400/iSeries) is highly beneficial ...

Responsibilities Vendor & Contract Management Manage the full lifecycle of IT supplier relationships, from onboarding and SLA management through to renewals and renegotiations. Ensure contracts are well documented, tracked, and delivering expected value. Procurement Process Develop and maintain a structured, auditable procurement process for all IT goods and services. Introduce consistency ...