2 of 2 Permanent Service Management Jobs in West Dunbartonshire

role, you will manage the full lifecycle of problems, ensuring timely resolution and minimizing impact on the organization. You will also provide Major Incident Management capability within the UK timezone, handling critical situations and ensuring effective communication with stakeholders. Key Responsibilities Own and manage the lifecycle of problems, driving … root cause analysis and permanent fixes. Lead Major Incident Management during UK hours, ensuring rapid resolution and clear communication. Collaborate with technical teams and senior leadership to translate complex issues into actionable insights. Support continuous improvement of ITIL-aligned processes, with a focus on Problem and Incident Management. Essential ...

benefits tracking Oversee all IT and OT operations across UK sites, covering infrastructure, connectivity, security and end-user support Manage complex vendor and service-provider ecosystems, ensuring strong SLAs, performance and commercial control Act as the primary UK interface with Group IT across infrastructure, cybersecurity, data platforms and digital … policies, standards and security frameworks across UK operations Deliver projects using appropriate methodologies (gate-based, waterfall and agile), with clear governance and milestones Monitor service performance, risk, resilience and continuous improvement Support adoption of data, automation, AI and digital solutions to drive efficiency and operational performance. About You Proven ...