3 of 3 Permanent Service Management Jobs in West End of London

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: Monday to Friday, 07:00am – 1pm and standby 6:30-11pm Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive … Azure Audit Logs. Practical knowledge of: DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service More ❯

Security stack: Defender, Security & Compliance, Purview Virtualisation: VMware (NSX/vSAN desirable) Networking: LAN/WLAN, WAN/MPLS, Firewalls/VPN Storage: physical SAN and software-defined Monitoring & management: PRTG, SCCM, Intune Backup, restore, and business continuity processes Securing and hardening infrastructure platforms Exposure to SIEM/XDR/MDR systems Experience: Implementing and supporting enterprise infrastructure solutions … Securing servers, PCs, laptops, tablets, and hybrid cloud environments Documenting technical implementations and transitioning to support teams IT Operations/Service Management, ITIL knowledge Azure-based infrastructure deployments Project delivery within Agile, Prince2, or Waterfall frameworks Desirable: Microsoft Certifications Vulnerability scanning, Open Source security methodologies Teams telephony, Cisco/Meraki networking, Veeam Backup POS systems, SAN storage, Defender … Cisco ASA/Firepower/ISE, FortiGate Key Responsibilities Support, monitor, and maintain Azure and on-premises infrastructure Perform routine maintenance, backups, and support tasks Respond to incidents and service requests, escalating when needed Enforce security policies and support proactive monitoring Liaise with suppliers and external support providers Maintain documentation, knowledgebase, and change management records Collaborate with the More ❯

Security stack: Defender, Security & Compliance, Purview Virtualisation: VMware (NSX/vSAN desirable) Networking: LAN/WLAN, WAN/MPLS, Firewalls/VPN Storage: physical SAN and software-defined Monitoring & management: PRTG, SCCM, Intune Backup, restore, and business continuity processes Securing and hardening infrastructure platforms Exposure to SIEM/XDR/MDR systems Experience: Implementing and supporting enterprise infrastructure solutions … Securing servers, PCs, laptops, tablets, and hybrid cloud environments Documenting technical implementations and transitioning to support teams IT Operations/Service Management, ITIL knowledge Azure-based infrastructure deployments Project delivery within Agile, Prince2, or Waterfall frameworks Desirable: Microsoft Certifications Vulnerability scanning, Open Source security methodologies Teams telephony, Cisco/Meraki networking, Veeam Backup POS systems, SAN storage, Defender … Cisco ASA/Firepower/ISE, FortiGate Key Responsibilities Support, monitor, and maintain Azure and on-premises infrastructure Perform routine maintenance, backups, and support tasks Respond to incidents and service requests, escalating when needed Enforce security policies and support proactive monitoring Liaise with suppliers and external support providers Maintain documentation, knowledgebase, and change management records Collaborate with the More ❯