1 to 25 of 26 Permanent Customer Experience Jobs in West London

Graduate/Post-graduate to enter our generalist track and to work on international strategic assignments in the area of customer experience (CX), marketing strategy, product/service strategy and Go-To-Market. The role would involve both qualitative analysis of in-depth interviews and quantitative analysis of … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on More ❯

improve the lives of our customers. Position summary As a Senior Product Manager in the Sports team you will be responsible for shaping the customer experience for millions of users who care passionately about what you do. You will play a leadership role in the Sports product team … and ensuring that your team – and teams that you work with deliver the right features for customers. You will do this by working with customer insights, stakeholders, designers, and technology partners to determine value – for our customers and for our business. You will then crystallize that into tightly defined … ambiguity exists, you will make the right calls and be biased towards action. You will be as at home working with editorial, insight, marketing, customer service, legal and commercial teams – as you are with our partners in tech. And you will be a great communicator with all these audiences More ❯

Product Manager Digital Salary £45,000 to £55,000 depending on experience Permanent Hybrid/Home and London or Folkestone Here at Saga, we have various digital channels and a magazine app that is continuously evolving to enhance our customers experience and journey across our brand. Working as … role will work on digital products with involvement in strategy, planning and continuous improvement plans. Working with internal and external teams to ensure the customer and internal stakeholder requirements are successfully defined and implemented across a best-in-class digital experience. We work in a hybrid way at Saga … of responsibilities; To support Sagas business units with subject matter capability to enable successful delivery of projects Develop product vision, features and requirements. Framing customer needs, product problems, opportunities and benefits Working with business units to fully understand product propositions and its competitive and customer environments Be passionate More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team management More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team management More ❯

team and will be joining a team of enterprise systems colleagues working across functions to manage and enhance how Workday supports organisational processes and customer experience for colleagues. What you will be doing... As a Workday Developer at the Crick, you will: Deliver agile sprints on time in … Workday, meeting requirements in line with business objectives. Deliver on requests from Projects and BAU. Demonstrate strong Workday expertise and knowledge, including experience using AI to automate and improve process Configure and optimise Workday modules. Work with Senior Developer/Manager to support the creation of detailed designs, definition … issues. Troubleshoot problems and resolve them promptly. About you As our Workday Enterprise Systems Developer, you will bring: Hands-on Workday development and configuration experience in at least one module (e.g., HCM, Core HR, Financials, Absence, Security, Integrations). Experience developing AI and automation Foundational understanding of business More ❯

ownership of CRM strategy across the UK and EU markets, drive key conversion and lifecycle campaigns for B2C & B2B. You will focus on personalising customer interactions, enhancing segmentation, and optimising CRM touchpoints across multiple channels to elevate customer experience and retention. Essential Skills CRM experience in … B2C & B2B Experience with HubSpot or other large CRM platforms Strong communication stakeholder management Ability to thrive in a fast-paced, collaborative environment Benefits Competitive salary up to 60K Hybrid working model (3 days in office) 25 days holiday, plus public holidays Access to in-house gym and wellness More ❯

ownership of CRM strategy across the UK and EU markets, drive key conversion and lifecycle campaigns for B2C & B2B. You will focus on personalising customer interactions, enhancing segmentation, and optimising CRM touchpoints across multiple channels to elevate customer experience and retention. Essential Skills CRM experience in … B2C & B2B Experience with HubSpot or other large CRM platforms Strong communication stakeholder management Ability to thrive in a fast-paced, collaborative environment Benefits Competitive salary up to 60K Hybrid working model (3 days in office) 25 days holiday, plus public holidays Access to in-house gym and wellness More ❯

maintain an ever steady position as a market leader across the space. And the growth shows no signs of slowing down! With a truly customer first approach they provide full fleet management and tracking solutions to a multitude of sectors including insurance, fleet, retail & OEMs. Known for their well … structured deals and exceptional customer experience, they have brilliant account base to which they operate as a true strategic partner. A unique opportunity for a people centric & sales team leader to manage a small team across the business. This is not one to be missed! About The Opportunity … advisors. Manage performance and motivate team. Handle coaching and delivery oversight. Support their manger in project work and process improvements. Helping to develop a customer service policy. Handle escalation enquiries from customers. Training staff to deliver a high standard of customer service. Desired Skills & Experience A proven More ❯

maintain an ever steady position as a market leader across the space. And the growth shows no signs of slowing down! With a truly customer first approach they provide full fleet management and tracking solutions to a multitude of sectors including insurance, fleet, retail & OEMs. Known for their well … structured deals and exceptional customer experience, they have brilliant account base to which they operate as a true strategic partner. A unique opportunity for a people centric & sales team leader to manage a small team across the business. This is not one to be missed! About The Opportunity … advisors. Manage performance and motivate team. Handle coaching and delivery oversight. Support their manger in project work and process improvements. Helping to develop a customer service policy. Handle escalation enquiries from customers. Training staff to deliver a high standard of customer service. Desired Skills & Experience A proven More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Hounslow in their search for an experienced Programme Manager on a permanent basis. This role is pivotal in supporting their Digital Transformation and Transforming Customer Experience (TCE) programme. Please note that this is a hybrid with one day per week required on-site in Hounslow. The role As … programme lifecycle. Key skills required As a Programme Manager you will have : Excellent problem-solving skills from both a technical and change perspective. Previous experience in managing significant projects and programmes of work relating to digital and IT including system upgrades & implementations. A proven track record of leading and More ❯

Hounslow in their search for an experienced Programme Manager on a permanent basis. This role is pivotal in supporting their Digital Transformation and Transforming Customer Experience (TCE) programme. Please note that this is a hybrid with one day per week required on-site in Hounslow. The role As … programme lifecycle. Key skills required As a Programme Manager you will have : Excellent problem-solving skills from both a technical and change perspective. Previous experience in managing significant projects and programmes of work relating to digital and IT including system upgrades & implementations. A proven track record of leading and More ❯

Hounslow in their search for an experienced Programme Manager on a permanent basis. This role is pivotal in supporting their Digital Transformation and Transforming Customer Experience (TCE) programme. Please note that this is a hybrid with one day per week required on-site in Hounslow. The role As … programme lifecycle. Key skills required As a Programme Manager you will have : Excellent problem-solving skills from both a technical and change perspective. Previous experience in managing significant projects and programmes of work relating to digital and IT including system upgrades & implementations. A proven track record of leading and More ❯

Hounslow in the permanent appointment a Project Delivery Manager in their Digital & IT Service. This role is key in supporting them through their Transforming Customer Experience (TCE) Programme to harness innovation and user-centered design to improve the services on offer to the residents and businesses within the … time, cost and quality) is raised with stakeholders and managed through project governance. Key skills required As a Project Delivery Manager you will have: Experience leading a range of complex projects from inception to roll-out and transition into support Excellent stakeholder management skills and you will be an More ❯

Hounslow in the permanent appointment a Project Delivery Manager in their Digital & IT Service. This role is key in supporting them through their Transforming Customer Experience (TCE) Programme to harness innovation and user-centered design to improve the services on offer to the residents and businesses within the … time, cost and quality) is raised with stakeholders and managed through project governance. Key skills required As a Project Delivery Manager you will have: Experience leading a range of complex projects from inception to roll-out and transition into support Excellent stakeholder management skills and you will be an More ❯

Hounslow in the permanent appointment a Project Delivery Manager in their Digital & IT Service. This role is key in supporting them through their Transforming Customer Experience (TCE) Programme to harness innovation and user-centered design to improve the services on offer to the residents and businesses within the … time, cost and quality) is raised with stakeholders and managed through project governance. Key skills required As a Project Delivery Manager you will have: Experience leading a range of complex projects from inception to roll-out and transition into support Excellent stakeholder management skills and you will be an More ❯

to 25% Bonus + Up to 12% Pension + £4,000 Travel Allowance Department: Information Technology - Architecture Shape the Future of Digital Commerce and Customer Experience We're seeking an experienced Salesforce Architect to lead the technical strategy, design, and delivery of enterprise-scale solutions across Salesfor... More ❯

Experimentation & Personalisation Specialist Join our innovative Commercial team at British Airways as a Digital Experimentation & Personalisation Specialist and help shape the future of personalised customer experiences across our digital channels. You'll play a key role in building a culture of experimentation, using data and insight to drive better … customers and our business. What You'll Do: Partner with Product Owners and Tribes to identify opportunities for experimentation and personalisation that will enhance customer journeys and commercial results. Design, execute and analyse A/B and multivariate tests, ensuring hypotheses are clear, metrics are robust, and insights are … actionable. Collaborate across Digital, Data Science, and Analytics teams to build and deploy targeted personalisation strategies using Adobe Experience Platform and Adobe Target. Ensure experiments are operationally sound, statistically rigorous, and aligned with business objectives. Develop audience strategies using both rule-based segmentation and machine learning models to identify More ❯

Automation Platform Specialist (5-7 years experience) Work setting: Remote Client sector: Telecoms Daily rate: £230-£270/day Contract Length: Initial contract until end of 2025 + extensions afterwards Type of contract: Inside IR35 Very occasional visits to London/Reading possible. Requirements (must-haves in bold): Experience on OpenShift, Kubernetes, Dockers, Git Hub, JIRA and related Agile/DevOps Tools. Linux, networking, and cloud environments (vSphere, OpenStack, AWS, etc.). Experience with scripting languages such as Python, Bash, or Ansible. English (to be able to interact with the customer). Experience delivering Network … Automation using industry recognised network automation tools (preferred knowledge in Cisco NSO administration and configuration, but also experience in other tools is valid; Ansible, Juniper Apstra,...) Basic understanding of network Firewall/Routers/Switches. More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯

Field Sales Representative Location: London Field Based Salary: £25,000 per annum, depending on experience plus uncapped commission Hi there! Thanks for stopping by this job ad. This isnt your typical door-to-door role. Their peoples success speaks for itself. 100% of agents who hit target earnt average … over £3.4k. 25% of agents who hit target in February earnt average commission over £4.3k. Basic salary up to £25k per annum depending on experience plus uncapped commission. Theyre Londons largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013. Unlike most providers, they … and self-motivated. Easy to talk to. Hardworking. Always focused on performance. A persuasive salesperson. A real people person. Notice how they havent mentioned experience yet? If you have some, great. If not, they can help with that. What youll be selling: The best product, with the best service More ❯