23 of 23 DemandTrendPermanent Customer Service Jobs in West London

German speaking Customer Service Specialist - maternity cover contract to start as soon as possible until December 2026 Our client is a leading and well established global tech brand who are looking for a German speaker to support customers with calls, emails and live chat for the EMEA territory. LOCATION Hybrid role. Working in the office Tuesdays, Wednesdays and … speaking business customers with calls, emails, social media and live chat queries and also coordinate product returns from the EMEA territory and will include the following responsibilities: Manage the Customer Service and Email databases ensuring that a 24-hour response is achieved Communicate with German speaking customers via e-mail and phone and deal with complaints where necessary … end users from the EMEA region Deal with special product requests from Technical Support Attend product training CANDIDATE EXPERIENCE/SKILLS Fluency in German is essential Previous experience in customer service or administration is a preference Good skills and understanding of social media platforms is preferred Excellent communication skills Ability to co-ordinate and resolve a variety of More ❯

and our services please browse our website at: www.giantgroup.com About the role As an Inbound Sales Advisor in our Welcome Team , you will have an impact in increasing our customer base by identifying their needs and showcasing Giant’s solutions. Therefore, you will be a main point of contact, handling inbound and outbound calls, promoting our range of products … of the role include: Taking inbound and making outbound calls to warm leads. Meeting set KPI’s for conversion rates, activity levels and sales targets. Handling objections to encourage customer sign-ups. Manage customer emails and enquiries effectively. Taking the customer through the onboarding process using our CRM system. Provide exceptional customer service and resolve … customer complaints quickly and effectively. Your ideal experience & competencies Ideally you would have at least 2 years’ experience in a customer service/onboarding role or alternatively educated to a degree level. You can only excel in this role with excellent communication skills, both verbal and written. Being great at building rapport and relationships with your customers More ❯

+ bonus opportunities Competitive pension, work perks & health scheme, and much more Weekly lunch and learn sessions alongside other social events Looking for Customer Success/Account Management roles in London? Are you data driven, and excited at the prospect of supporting clients with AI based strategic insights? One of London's fastest growing MarTech businesses is on the … lookout for people to join their latest Customer Success cohort. If you're looking for data focused Customer Success jobs in London, apply today! Company profile – Enterprise SaaS/eCommerce Tech Firm In this Customer Success role in London, you will be joining the leading marketing measurement platform for eCommerce brands. They have found product/market … eCommerce brands in the UK and Europe! 2025 is set to be an exciting year for the business as they expand in North America and grow out their leading Customer Success team. Job description – Customer Success Grad Scheme This Grad Scheme offers fantastic professional development and growth from day one. Joining in Customer Success, you will rapidly More ❯

PCS is looking for an experienced and motivational people manager to lead our Member Response Team in maintaining high standards of service to our members. With experience of managing CRM systems in a service-focused environment, the Member Response Team Manager will value effective processes and clear communication, supporting operational managers in understanding and delivering new and ongoing … manage projects with successful time and budget management The main duties of the Member Response Team Manager role include: Managing a team across three hybrid sites, to deliver excellent service to our members Managing the administration of the democratic processes Developing and delivering an agile, project-based approach to implement digital technologies and systems that enhance member service Preparing reports and analysis on service quality metrics An ability to lead on the continued use of digital tools to support team collaboration and improve administrative processes, including telephony, omni-channel systems, case management, and knowledge platforms is an essential requirement for a successful Member Response Team Manager. The role of Member Response Team Manager offers hybrid working More ❯

BYD Energy Storage was established in 2008. As a global pathfinder, leader and expert in battery energy storage system, BYD Energy Storage specialises in the R&D, manufacturing, marketing, service and recycling of the energy storage products. Build on the state-of-the-art battery technology, BYD Energy Storage has provided safe and reliable energy storage system solutions for … remote diagnostics to customers Keep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service trips Troubleshoot equipment located at customer sites Perform start-up and commissioning services at customer locations (SAT) Assist the in-house system engineering group in product development … and/or project work Provide suggestions based on field experience, to improve the products Prepare and perform customer training at BYD as well as at customer facilities (if required) Skills, Qualifications, and Experience Required: At least 3 years of experience in the power industry or with high/low voltage systems, with preference for those with energy More ❯

Are you an experienced Service Delivery Manager based in the South East, looking to lead a high performing team to provide an effective high-quality service, repair and installation works? We can Offer You: Competitive salary : Company van or vehicle allowance plus hybrid working between home and site/office Work-Life Balance : 25 days annual leave + … access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of contracts … Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist where needed all Liberty's subsidiaries and external clients Integrate the delivery team and assist in its delivery via the senior management team Manage Contract Supervisors, Field Teams and Administration Teams Through Supervisors, manage technical More ❯

About us We are a London based, friendly managed service provider with years of experience facilitating all aspects of IT infrastructure. Our expertise in understanding IT requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet our customer's business objectives and needs. Signet Consultancy Ltd is looking for a 1st Line Support Engineer to … join our team in Greater London. This position is responsible for the following: Provide 1st line support for on-site clients based in the UK. Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution. Troubleshoot, diagnose, and … by all users, providing relevant training where necessary. Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Skills and Experience: 1-2 years of experience in 1st line support. Microsoft Windows 10,11 and MacOS More ❯

About us We are a London based, friendly managed service provider with years of experience facilitating all aspects of IT infrastructure. Our expertise in understanding IT requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet our customer's business objectives and needs. Signet Consultancy Ltd is looking for a 1st Line Support Engineer to … join our team in Greater London. This position is responsible for the following: Provide 1st line support for on-site clients based in the UK. Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution. Troubleshoot, diagnose, and … by all users, providing relevant training where necessary. Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Skills and Experience: 1-2 years of experience in 1st line support. Microsoft Windows 10,11 and MacOS More ❯

Technical Operations Manager - FM Service Provider - North West London - Iconic Building - Up to £80,000 plus package Are you a Technical Operations Manager looking for a new challenge? Do you want to work on one of London's most iconic buildings? If the answer is yes, then read on...... A fantastic opportunity has arisen to work for a privately … owned FM Service Provider situated in North West London. CBW are currently recruiting for a Technical Operations Manager to be based on an Iconic & Landmark building in North West London. The role will provide line management to the supervisory and engineering team whilst maintaining a proactive customer interface to ensure a high standard of both service delivery … and customer care. You will be required to Implement plans and actions through your leadership skill to all direct reports, for the profitable operation and growth of contractual business through the provision of high quality service to the customer on site. Hours of work will be 08:00am to 17:00pm, Monday to Friday and there is More ❯

per annum Hours: Monday to Friday, 8:00 AM – 4:30 PM (1 hour paid lunch) Role Summary: As the Tech Centre – Team Leader , you will support the UK Service & Installation Manager and the Installation Manager in overseeing the daily operations of the Tech Centre. Your primary responsibility is to manage and coordinate the technical warehouse operatives, ensuring that … site. Uphold Health & Safety policies and contribute to ISO9001 & ISO14001 standards. System & Stock Control: Maintain high accuracy in record-keeping across multiple systems (Oracle, FM, DEMS, Elton). Manage customer toolkits, consumables, and stock control procedures. Perform and support stock checks, audits, and investigations of damaged/missing stock. Update and maintain equipment configurations and job tracking systems. Customer & Engineer Support: Liaise with internal coordination teams for smooth job flow. Assist visiting customer engineers and escalate service issues when necessary. Create Bills of Materials (BOM) for new demo systems. Complete engineering timesheets accurately and promptly. Continuous Improvement: Recommend process improvements and system enhancements. Support audit processes (internal/external) and ensure KPI reporting is up to More ❯

Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player Strong work ethic and ability to work in dynamic More ❯

Line Support Engineer Teddington - Office based with potentially some flex Up to £40k MSP Experience essential Are you a problem-solver with a passion for technology and first-class customer service? Our client is on the hunt for a skilled 2nd Line Support Engineer to join their growing IT support team in Teddington. If you’ve got solid More ❯

and Uxbridge Colleges) is a thriving Further Education College Group in West London with far reaching ambitions for our IT and digital provision. We are seeking a pro-active, customer-focused individual looking to develop a career in IT to join our successful team. Reporting to the Service Delivery Manager, you will work pro-actively to manage all … a variety of administrative tasks including processing orders of equipment, checking and processing invoices and liaison with suppliers. You will be a positive and enthusiastic team player, with excellent customer service and interpersonal skills. You should have a good working knowledge of Microsoft Office packages, particularly Word, Excel and Outlook and good administrative skills including the ability to … and professional development within our supportive and friendly team. Please note, we are unable to offer sponsorship for this role. Notice for Recruitment Agencies: HRUC operates with a managed service provider (MSP) for recruitment services. We do not accept unsolicited emails, CVs, or contact from recruitment agencies. Any CVs or information sent to HRUC outside of this process will More ❯

We’re looking for a proactive and customer-focused IT Support Technician to join a busy school IT team, supporting a large secondary school and a nearby primary school. This is a hands-on role where you’ll deliver high-quality 1st and 2nd line support, maintain a wide range of IT systems, and contribute to key projects across … and AV equipment is an advantage. Excellent troubleshooting and problem-solving skills, with the ability to work independently or as part of a team. Strong time management, communication, and customer service skills. Understanding of Health & Safety requirements when working in IT environments. Benefits Competitive salary based on experience. 35 hours per week, Monday to Friday. Opportunities for training More ❯

platforms. The Role Youll drive operational strategy, lead a high-performing team and ensure smooth, compliant payment processing. This is a pivotal leadership role with responsibility for transaction processing, customer support, compliance, and operational transformation projects all while maintaining a seamless customer journey. Key Responsibilities Lead and deliver operational strategy in line with growth plans and client needs. … Oversee payments operations, reconciliation, settlement and customer support. Manage relationships with major payment gateways and acquirers (e.g., Adyen, Worldpay, Visa, Mastercard). Drive operational transformation projects, onboarding new EV clients and ensuring systems scalability. Ensure compliance with PSD2, PCI DSS, AML and other relevant regulations. Champion a high-performance culture across operations, compliance and customer service teams. … Confident stakeholder manager with excellent communication skills. EV sector experience is essential. Success Measures High payment success rates and uptime SLA adherence and rapid issue resolution Strong NPS and customer satisfaction Efficient operational cost control Timely project delivery and high team engagement If you feel you could be suitable please apply for immediate consideration More ❯

escalate where necessary while maintaining a professional client experience. Responsibilities: Delivering technical support as a 1st/2nd Line Support Analyst via phone, email, and remote access tools Attending customer sites in London to handle issues that require onsite presence Resolving faults across devices, connectivity, printing, VoIP telephony, and email systems Performing system checks, software updates, security patching, and … MFA/EDR configurations Recording all activity with accurate notes, guides, and client-specific documentation About You: Background in an MSP ideally in a Service Desk environment Confident in troubleshooting Windows 10/11, macOS, Office 365, Google Workspace, routers, switches, and wireless networks Awareness of IT security fundamentals and best practice Strong interpersonal skills and the ability to … in a supportive team environment. You’ll mostly be home-based but will also have the opportunity to engage face-to-face with clients, developing both your technical and customer service skills.If you’re enthusiastic about delivering excellent support and want to progress as a 1st/2nd Line Support Analyst , we’d love to hear from you.Key More ❯

and services Generate quotes and follow up/chase/negotiate/revise and close accordingly Identify and effectively onboard new partners by making proactive outbound calls Deliver outstanding customer service Follow up on existing pipeline to close deals and meet monthly targets Maintain details on our internal systems/ERP The ideal Business Development Executive will have … following skills and experience: 12 months experience within Account Management or Business Development/Telesales Demonstrate an ability to identify/onboard customers and conduct account mapping to grow customer base Strong interpersonal and excellent communication skills Positive, proactive self-starter, with a can-do attitude Ability to work, manage, exceed targets and close Excellent time management and organisation More ❯

to date. Attend regular training and meetings to maintain and expand knowledge and performance level. Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service. Knowledge and Skills: IT network design skills, knowledge and experience IT troubleshooting skills, knowledge and experience IP CCTV system design skills, knowledge and experience (desirable) IP CCTV troubleshooting More ❯

to drive revenue. Use performance data and analytics to identify trends and maximise opportunities. Support and guide a small team to ensure a smooth and efficient operation. Deliver excellent customer service standards through timely order fulfilment. Work with colleagues to develop creative initiatives to grow online income. What We're Looking For Proven experience in eCommerce, online trading More ❯

the best. Flexibility, resilience and the ability to influence and build relationships with key stakeholders. Demonstrating strong ethical standards with openness and honest. Commitment to the provision of excellent customer service, passionate, committed and enthusiastic in all that you do. A self-starter with a can-do attitude and a desire to pick up new challenges. Dedicated to … package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary. Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays A wide range of corporate discounts Cycle to Work schemes Comprehensive pension plan Regular Save as You Earn share purchase scheme Private More ❯

engineering, electronics or technical solutions is advantageous. Profile: Required to be fluent in English and German, both written and spoken. Previous experience inside sales, B2B outbound calling, lead generation, customer service, telesales, or telephone business development. You must be enthusiastic, dynamic, creative, self-motivated, and confident in communicating with people at all levels. Good team player who enjoys More ❯

engineering, electronics or technical solutions is advantageous. Profile: Required to be fluent in English and German, both written and spoken. Previous experience inside sales, B2B outbound calling, lead generation, customer service, telesales, or telephone business development. You must be enthusiastic, dynamic, creative, self-motivated, and confident in communicating with people at all levels. Good team player who enjoys More ❯

or technical solutions is advantageous. Profile: Required to be fluent in English and French or Spanish, both written and spoken. Previous experience inside sales, B2B outbound calling, lead generation, customer service, telesales, or telephone business development. You must be enthusiastic, dynamic, creative, self-motivated, and confident in communicating with people at all levels. Good team player who enjoys More ❯