Service Desk Team Lead
South West London, London, England, United Kingdom
Michael Page Technology
and resolve more complex technical issues that require deeper knowledge and experience. Escalation Point: Act as an escalation point for complex issues that junior technicians are unable to resolve. Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders. Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long … support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting the IT department in any projects they are involved in Management and support of all printers and photocopiers Management and support of onsite Audio-Visual equipment Producing and improving the corporate IT Knowledge Base Maintaining assets in CMDB system More ❯
Employment Type: Full-Time
Salary: £45,000 - £50,000 per annum
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