1 of 1 Permanent Junior Technical Support Jobs in West London

a total solutions provider helping thousands of organisations across EMEA operate more efficiently, save money, and keep people and assets safe. The Role As a member of the Customer Support Team, you will be responsible for a host of reactive and proactive customer activities. You will be the primary point of contact via telephone and email for customers with … support queries. You will be used to working in a team, and have great interpersonal skills both internally, and externally. The successful candidate will be required to be in the Wembley office 5 days a week. Responsibilities Monitoring and responding effectively and quickly to requests received via the helpdesk and effectively triaging and allocating ticket Managing and owning the … technical support mailbox, creating support tickets when appropriate and managing as above. Providing technical support or assistance for incoming issues and concerns related to hardware, software and systems at the first response level via email or phone call and registering tickets when appropriate. Assisting with the scheduling of engineers to attend customer site Dealing with More ❯