Customer Solutions Operations Manager - technical product
- Hiring Organisation
- K-People Europe Limited
- Location
- South West London, London, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £48,000 - £56,000 per annum
customer service operations, ensuring they reflect the standards, professionalism, and reputation expected of a global market-leading brand. [Responsibilities] (1) Operational Strategy, System Development & Process Improvement • Design, implement, and continuously improve scalable customer service systems and workflows across internal teams, distributors, and external partners. • Establish structured processes … Prepare operational and customer service-related reports for management, HQ, and the European Head Office, including service performance analysis, failure rate reporting, and operational improvement updates. • Support the delivery of dealer and end-user training sessions when required to strengthen operational consistency, product understanding, and customer experience standards. ...