Customer Support Engineer - WAMS
- Hiring Organisation
- Stackstudio Digital Ltd
- Location
- Livingston, West Lothian, UK
- Employment Type
- Full-time
data quality. Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid. Support incident, problem, and change management processes in line with SLAs. Conduct root cause analysis (RCA) for critical issues and implement corrective actions. Assist customers with system upgrades, patches … improve user adoption. Drive continuous service improvements to enhance reliability and reduce recurring incidents Ensure adherence to ITIL processes for incident, problem, and change management JBRP1_UKTJ ...