5 of 5 DemandTrendPermanent Service Delivery Jobs in West Lothian

a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered … to our customers in line with SLAs and contractual obligations. Main Duties: Line Management Responsibility Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure excellent customer service is delivered to our customers More ❯

be primarily responsible for the maintenance and repair of AV and IT infrastructure that underpins the operation of audio visual technical services provided across teaching, study and meeting spaces. Service delivery specialist for the Audio Visual Repair service under the direction of the Maintenance Team Supervisor. Proactively identify, prioritise, and manage the resolution of problems to minimize … the adverse impact on business operations and enhance overall service quality. Utilise approved AI tools to improve productivity across all areas of work. Contribute to the Learning Spaces Technology Asset Management service. Responsible for the physical and digital processing of assets. Maintain the integrity of the asset database by correctly categorising new items and regularly reviewing existing classifications for … Experience: Relevant degree (or equivalent qualification) or significant professional experience Audio visual software and hardware experience. Experience of programming Audio Visual control systems and configuring Audio Visual hardware. Customer service experience in providing audio visual hardware and software support and services, handling enquiries and service requests via telephone, e-mail and in person. Organisational, planning and time management More ❯

your home. Job satisfaction. A range of other benefits such aspension, enhanced maternity and paternity pay, life assurance, discount on household consumables and variety of retailers. Key Responsibilities: Quality, Service & Delivery Install, service, and maintain PHS products as directed by the Operations Coordinator. Maintain effective communication with the Operations Coordinator. Ensure the company vehicle is maintained according … additional hours. Perform other duties as assigned by the management team. Summary Were looking for an energetic, reliable, person and customer-centric individual who takes pride in delivering excellent service and getting the job done right. Education & Certification Valid UK driving licence (essential) Basic plumbing skills (essential) Willingness to undergo a DBS check and obtain site-specific clearances if More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from More ❯

motivated Fire & Security Engineer to join our team. You will be part of a dynamic environment where your technical expertise and proactive approach will be key in ensuring the delivery of outstanding service to our clients. Key Responsibilities - Fire & Security Engineer Attend calls for maintenance (both on-site and via telephone) as directed by team co-ordinators. Rectify … visit where possible, ensuring customer satisfaction. Carry out a rolling programme of preventative maintenance visits. Collect and record site configuration information accurately. Maintain car stock (spares) levels for efficient service delivery. Maintain accurate and timely records of all activities. Provide out-of-hours cover on a rotating basis. Commission small projects when required, ensuring technical and quality standards are More ❯