1 of 1 DemandTrendPermanent Customer Experience Jobs in West Malling

time permanent basis. This role will join a newly established team with a focus on optimising the collection and use of their data to make commercial decision and improve customer experience. This role is based near Maidstone and is 3 days on site, 2 days working from home once training is complete. Key Responsibilities for the Reporting Analyst: - Collaborating … with the customer-facing teams to utilise data to inform business improvements - Gathering data, reformatting and manipulating to spot trends and patterns- Creating dashboards and reports for a variety of audiences- Standardising performance data, KPI sheets and MI reporting across teams- Becoming part of the team responsible for championing and embedding a culture of data accuracy Key Skills for … the Reporting Analyst: - Strong Excel skills, including Pivot Tables & formulas - Experience working with large datasets - Curious minded, naturally wanting to understand as much as possible - Dashboarding experience (ideal but not essential) Please apply as directed More ❯