Service Delivery Manager
- Hiring Organisation
- Sanderson
- Location
- West Malling, Kent, United Kingdom
- Employment Type
- Full-Time
- Salary
- £500.00 - £682.00 per day
escalation point for service-related issues, incidents and service requests. Ensure SLA performance is monitored, reported and continuously improved. Produce and present service reviews, management information and operational reporting. Build and maintain strong relationships with internal stakeholders and third-party suppliers. Drive service improvement initiatives through analysis of incidents … problems and customer feedback. Support the successful transition of new and changed services into operational support. Participate in major incident management and out-of-hours escalation activities. Work collaboratively with technology, security, project and delivery teams to improve service performance and customer outcomes. Essential Skills & Experience Proven experience ...