3 of 3 Permanent 1st Line Support Jobs in the West Midlands

1st Line IT Support Tamworth (5 days on-site) £24,000 - £26,000 + Training + Progression + Benefits Are you a customer-focused IT professional looking to develop your career in a fast-paced support environment where you will be the first … make a real impact on user experience? This is a great opportunity to join a growing IT team where you will provide front-line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible ...

with cutting-edge technology and expert support. From managed services to cybersecurity, we've got your IT needs covered. Responsibilities: Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced Log tickets … issues raised that are not fixed on first contact (unless otherwise agreed with the client) Monitor your Task Board daily Escalate to Second Line when necessary Attend weekly helpdesk meeting Required skills: Windows Server inc. Hyper V, AD, DHCP, DNS Strong PC experience Windows/OSX Router/ ...

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