1 of 1 Permanent 2nd Line Desktop Support Jobs in the West Midlands

Desktop Support Lead/Senior 2nd Line Support Analyst A fantastic opportunity has arisen for a Desktop Support Lead/Senior 2nd Line Support Analyst to join our leading legal client on a permanent basis. Desktop Support Lead …/Senior 2nd Line Support Analyst Responsibilities and Duties: • Using the Incident Management tool to record and accurately create/update all Incidents/Requests in line with defined quality requirements. • Maintain high levels of incident ownership through the incident lifecycle to satisfactory customer resolution. • Responsible for working as part of a team … Assist in knowledge sharing by contributing towards the creation/amendment of support documentation into the Knowledge Base Desktop Support Lead/Senior 2nd Line Support Analyst Knowledge, Sills and Experience: • At least two years' experience in a similar role. • ITIL Foundation accreditation preferred. • Strong knowledge of Office More ❯