is also responsible for ensuring a strong, functional internal and external client satisfaction program, oversight of the organization's incident response program, and ensuring businesscontinuity while driving key projects and managing staff. A key aspect of this role is coordinating with internal and external partners, including UMass … ensuring compliance with department standards and goals. Client Relationship Management: The DMD is the DS leader who is responsible for relationship management with the business units and leaders and, when requested, external clients; the senior DS leader for internal clients, focusing on relationship management. The DMD is responsible for … to requests, established service criteria, implementation of service recovery model, training, and mentoring of DS staff as required. Provides oversight and direction to the Business Relationship Manager (BRM) and Business Analyst (BA) team. Cross-Department Liaison: Serve as the key liaison between Digital Solutions key business units More ❯
the time. Responsibilities Implement security protocols and manage information security programs Report performance, exceptions, and outages to all audiences transparently. Align disaster recovery with businesscontinuity plans. Ensure compliance with ISO27001, NIST CFS 2.0, and maintain ISMS. Identify risks, develop a comprehensive security plan. Test cyber-attacks regularly More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Lloyds Bank plc
key focus on critical data assets. The Data Resilience team have 4 main objectives : Identify and define critical data assets that support our Important Business Services (IBS) . Assess the l evel of resilience around those assets ; and Collaborate with Platform and Engineering Teams to recommend improvements or changes … AI systems into our operational and data resilience framework. This role will focus on identifying , assessing, and mitigating the risks AI introduces to the continuity and stability of critical business services. You will work cross-functionally across technology, risk, compliance, and data science teams to ensure that AI … enabled processes remain resilient, explainable, and aligned with regulatory expectations . About you: Proven experience in operational resilience, risk management, or businesscontinuity within financial services or a regulated environment. Strong knowledge of AI/ML technologies, model governance, and responsible AI principles. Understanding of machine learning models More ❯
Engineers, ensuring timely resolution. Troubleshoot hardware, software, and network issues, especially security vulnerabilities or breaches. Collaborate with teams to resolve performance issues and ensure business continuity. Monitor and maintain security infrastructure, including firewalls, VPNs, IDS/IPS, and endpoint protection. Conduct vulnerability assessments and penetration testing. Apply patches and More ❯
Warwick, Warwickshire, United Kingdom Hybrid / WFH Options
ICEO
all within an intuitive, refined interface. Our bold vision is to become the largest regulated funds and data transfer network for both retail and business customers. We empower users with financial freedom, security, and efficiency, whether for personal finances, business operations, or global investments. What you will do … Conduct regular risk identification and develop mitigation strategies across systems, processes, and vendors Develop and maintain security policies, standards, and incident response protocols Support businesscontinuity and disaster recovery planning for seamless resilience Lead and oversee internal/external security audits to ensure transparency and accountability Partner with More ❯
other core platforms -into the company's established infrastructure. During periods of low acquisition activity, the role will involve supporting IT operations to maintain businesscontinuity and efficiency. The ideal candidate will possess advanced technical expertise, strong project management abilities, and a dedication to guiding integrations from inception … policies. Work cross-functionally with cloud, network, and security teams to ensure seamless integration. Lead data migrations, including email, file storage, user accounts, and business applications. Document processes, configurations, and integration roadmaps for future reference. Support IT operations during low, or deprioritised acquisition periods, assisting in troubleshooting and system … similar role in an enterprise environment. Strong background in Office 365 administration, including tenant-to-tenant migrations . Experience integrating HR, finance, and other business-critical systems . Solid understanding of cloud infrastructure (AWS, Azure, Google Cloud) and networking principles . Expertise in Active Directory, identity management, and user More ❯
responsible for overseeing the firm's operational infrastructure and technology strategy. You will also ensure that technology and investment operations are fully aligned with business objectives, regulatory requirements, and client expectations. This role requires a strategic leader with a deep understanding of investment management operations, emerging financial technologies, and … Leadership Oversee the firm's end-to-end investment operations, including trade execution, settlements, and fund administration and service providers. Ensure operational resilience and businesscontinuity planning, mitigating risks associated with market volatility and cyber threats. Implement automation and process enhancements to streamline back-office and middle-office More ❯
replication, and performance tuning. Monitor system performance and proactively resolve issues to minimise downtime and maximise efficiency. Develop and oversee backup, disaster recovery, and businesscontinuity plans. Collaborate effectively with cross-functional teams to integrate virtualisation solutions within broader IT infrastructure. Ensure compliance with established security policies, patch More ❯
Walsall, Staffordshire, United Kingdom Hybrid / WFH Options
HomeServe UK
role is the ability to use insights from ServiceNow and other sources to monitor service effectiveness, drive efficiency, and improve customer satisfaction across the business whilst increasing automation and self-service of IT support. We are in our Walsall office twice per week, the remaining days can be worked … to ensure devices and user licences are deployed, tracked, and recovered effectively. Ensure support processes align with joiner/mover/leaver activity and businesscontinuity needs and regulatory evidencing requirements such as SOX are well-managed. Vendor Management Act as the senior lead for technology vendor relationships … overseeing contract performance, governance, and value delivery. Conduct regular supplier reviews and ensure alignment with business objectives and IT service standards. Major Incident Management Lead the response to major IT incidents, ensuring structured resolution and clear communication with business stakeholders. Collaborate with the Incident and Problem Manager to More ❯
coventry, midlands, United Kingdom Hybrid / WFH Options
Harvey Nash
a range of Azure services including IaaS, PaaS, Containers, Terraform, Subscription & Tenant management, DevOps, FinOps, and Security. • Set up and manage disaster recovery and businesscontinuity plans. • Make sure systems meet security and compliance requirements using Azure Policies. • Manage cloud spend using Azure Cost Management tools. • Be the More ❯
stoke-on-trent, midlands, United Kingdom Hybrid / WFH Options
bet365
an integral part in improving the day-to-day operational efficiency and predictability of our systems. Working on cross-functional infrastructure solutions, helping with businesscontinuity management exercises, problem investigations, incident resolution and system builds, whilst striving for continuous improvement. You will be required to provide out of More ❯
Hampton Magna, Warwickshire, United Kingdom Hybrid / WFH Options
Telent Technology Services Limited
in the delivery of cutting-edge security architectures and strategies. Test and evaluate emerging technologies, helping Telent stay ahead of the curve. Contribute to businesscontinuity by participating in a 24/7 on-call support rota (one week per month). Who You Are: We welcome applicants … and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. More ❯
Warwick, Warwickshire, Hampton Magna, United Kingdom Hybrid / WFH Options
Telent Technology Services Limited
in the delivery of cutting-edge security architectures and strategies. Test and evaluate emerging technologies, helping Telent stay ahead of the curve. Contribute to businesscontinuity by participating in a 24/7 on-call support rota (one week per month). Who You Are: We welcome applicants … and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. More ❯