1 to 25 of 130 Permanent CRM Jobs in the West Midlands

Summary We are looking for a strategic, business-driven CRM AI Enablement Manager to lead the identification, prioritization, and scaling of AI capabilities across CRM processes, customer journeys, and commercial operations. This role acts as a key bridge between Business, CRM Portfolio, CRM IT, Data & Analytics, and Enterprise AI teams … investments translate into measurable business value and sustainable adoption with a strong focus on embedding Generative AI, Copilots, Agentic AI, and intelligent automation into CRM processes. Responsibilities Define and drive the CRM AI roadmap aligned with business priorities and CRM strategy. Identify high-impact use cases across customer journeys ...

Business Analysis qualifications such as CBAP, CCBA or BCS Business Analysis Practitioner. Agile qualifications such as CSPO, PSPO, Scrum Master or SAFe. Experience with CRM, ERP, DMS or automotive retail platforms. Power BI, SQL, data analytics or business intelligence reporting. Supporting large-scale digital transformation programmes. Working with geographically dispersed ...

identify customer challenges and position consultative technology solutions. Strong commercial awareness with experience managing contract renewals, pipeline opportunities, and sales forecasts. Experience using CRM platforms such as HubSpot, Salesforce, or Microsoft Dynamics. Excellent organisational skills and the ability to manage multiple customer relationships simultaneously. Self-motivated, proactive, and results-oriented ...

against strategic territory plan Utilise existing networks and relationships to build new business Accurately document information on each opportunity through Aprimo’s SFDC CRM tool while always recording/maintaining next steps/actions Share inputs and collaborate with other departments in preparing sales materials, presentations, and driving new initiatives ...

Desirable Experience working with and on eCommerce web projects (Magento/Adobe Commerce/Shopify/BigCommerce/WooCommerce highly advantageous) Knowledge of CMS, CRM, Web Apps Problem solving through the application of technology Digital account, project or ecommerce management experience Hands‐on experience in building websites Advertising, marketing ...

integrated agency environment. Experience supporting multiple international markets. Experience within technology, SaaS, education technology, or channel-led organisations. Additional European language skills. Salesforce CRM experience. Supervision This position does not have any direct reports. Additional Details Role requires periodic international travel. A valid passport is required. The work environment ...

help define clear, structured requirements for process automation and improvement. Support Global Process Owners in shaping and prioritising enhancements to core ERP/CRM systems. Produce well‐structured analysis deliverables such as BRDs, user stories, functional specs and UAT scripts, with guidance from senior BAs. Collaborate with Principal ...

Solution Architect across complex projects or portfolios Strong stakeholder management and influencing skills Hands-on experience with Microsoft technologies , particularly: Dynamics 365/CRM Microsoft Azure Microsoft 365 SharePoint Experience across business, data, application and technology architecture Ability to translate complex technical requirements into practical business solutions Strong analytical, problem ...

growth strategies. Understanding of SaaS business models, subscription and recurring revenue metrics (ARR, MRR, churn, CAC, LTV and product adoption). Familiarity with CRM and marketing automation platforms ideally HubSpot. Strong project management and organisational skills, with experience co-ordinating multiple stakeholders and workstreams against critical launch deadlines. Experience using ...

Solihull, B94 5DF, with hybrid working available. Monthly attendance at Pod HQ is required as a minimum. You will be responsible for: Support the CRM & Data proposition at The Marketing Pod including supporting growth of the service area, new product development, new business and managing the day to day deliverables … data and CRM service. Hands‐on delivery of client data projects including recommendations on marketing data strategy and marketing insights. Supporting CRM/martech/salestech personnel to lead on our data and CRM proposition. Supporting the day to day management of B2B marketing data within CRM environments including: Data ...

capable of building rapport across technical and executive audiences Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking Deep empathy for customer outcomes, and a passion for helping users extract maximum value from ...

customer insight environments. Knowledge of retail operations, consumer behaviour, footfall analytics, or business intelligence solutions. Experience managing enterprise or strategic customer accounts. Familiarity with CRM and account planning tools. About Us At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, and sustainable. Through ...

supporting product launches, promotional planning, range reviews or retail merchandising/planograms. A degree or business-related qualification. Experience working with sales reporting tools, CRM systems or account-management platforms. Key Performance Indicators Achievement of agreed sales, revenue and gross-profit/margin targets. Account growth, retention and development against ...

maintain data quality standards, ownership models, metadata management and data lineage documentation. Drive data classification and access control practices across case management, finance and CRM systems. Establish and monitor data quality KPIs, and work with business stakeholders to resolve data quality issues and root causes. Provide practical guidance, training ...

Anypoint Platform (Anypoint Studio, DataWeave 2.0, Flow Designer, and Runtime Manager). Proven track record building RESTful APIs and event-driven data flows connecting CRM (Salesforce) with back-office platforms (such as Finance systems). Comfortable and confident providing independent operational cover for live integrations, troubleshooting runtime exceptions and database ...

Logistics, Finance and IT, leveraging strong analytical and customer service skills. You will deliver supply chain analytics, drive improvements, support ERP/M3/CRM implementations, monitor orders, and coordinate with planning, warehousing and transport to ensure smooth deliveries. #J-18808-Ljbffr ...

fast paced, dynamic, and fun environment with varied and multiple demands #LI-AP1 Qualifications Required Skills ITIL/ITSM v3 Certification ServiceNow and other CRM software SQL Basic coding Building and using testing plans The ability to build relationships with key customers at all levels Preferred skills Preferred Skills NoSQL ...

ability to build rapport quickly. Confident managing multiple priorities in a fast-paced environment. Strong attention to detail and organisational skills. Comfortable working with CRM, ticketing or support management systems. Positive, proactive and solutions-oriented mindset. Desirable Experience Experience supporting technical products, systems or services. Exposure to software, telecoms, electronics ...

maintaining long‐term partner relationships. Understanding of the end‐to‐end sales cycle from qualification through closure, including partner‐led sales motions and CRM platforms such as Salesforce. Knowledge of consultative sales methodologies, including MEDDPICC and Technical Win processes. Excellent communication, presentation, organizational, time management, and relationship‐building skills. Comfort ...

insights, and drive business growth. Experience in bid and project management Strong organizational, planning, and multitasking abilities. IT proficiency, including Microsoft Office Suite and CRM tools. Willingness to travel for international conferences, client meetings, and business development opportunities. Ability to identify and pursue emerging business opportunities beyond the existing portfolio. ...

written communication skills. Customer-focused with a professional and collaborative approach. Ability to build strong relationships and communicate technical concepts clearly. Experience using a CRM system is an asset. About Us Flexible hybrid and remote working options. Professional development and growth opportunities. Global team and collaborative culture. Community involvement through ...

workflows/applications and platform services. Define integration and data flow strategies across internal and third-party systems, which may include ERP, HR, CRM, and risk and compliance platforms. Advise on master data management approaches with a platform-first mindset, reducing architectural complexity and technical debt. Assess customer data readiness ...

Develop relationships with prospective clients and key decision makers. Lead discovery calls, demonstrations, proposals, and negotiations. Manage opportunities through to successful close. Maintain accurate CRM records and pipeline updates. Work with internal teams to align customer needs with solutions. Monitor market trends and identify new opportunities. About ...

Develop relationships with prospective clients and key decision makers. Lead discovery calls, demonstrations, proposals, and negotiations. Manage opportunities through to successful close. Maintain accurate CRM records and pipeline updates. Work with internal teams to align customer needs with solutions. Monitor market trends and identify new opportunities. About ...

onboarding process and attending client inception meetings. Managing the Systems inbox and ensuring queries are responded to within our 48-hour SLA. Working withour CRM and other technology partners to understand system updates and identify opportunities for improvement. Reviewing workflows and processes to identify inefficiencies, reduce manual work and improve ...