5 of 5 Permanent Case Management Jobs in the West Midlands

Developer to join their business-critical technology team based in Birmingham city centre . The role supports a high-volume, automated case-management platform and is ideal for someone with strong SQL skills who enjoys problem-solving, analysing workflows, and working closely with the business , rather than purely … environment Investigating and resolving complex, multi-day technical support issues Assessing system dependencies and business impact before implementing changes Supporting a workflow-based/case-management system Converting complex support tickets into small, deliverable enhancement pieces Working closely with developers, support teams, and business stakeholders Required Experience: Strong ...

Developer to join their business-critical technology team based in Birmingham city centre . The role supports a high-volume, automated case-management platform and is ideal for someone with strong SQL skills who enjoys problem-solving, analysing workflows, and working closely with the business , rather than purely … environment Investigating and resolving complex, multi-day technical support issues Assessing system dependencies and business impact before implementing changes Supporting a workflow-based/case-management system Converting complex support tickets into small, deliverable enhancement pieces Working closely with developers, support teams, and business stakeholders Required Experience: Strong ...

examinations where deeper subject knowledge is needed. Peer reviewing Level 2 analysts' standard and complex casework. Managing your own caseload through the company's case management system, balancing turnaround times, productivity and quality. Training and mentoring junior team members, and delivering internal or external training where required. Contributing … quality management system: competency marking, validation, auditing, continuous improvement. Scoping client requirements in meetings and translating them into technical work. Off-site and occasional international examinations where required. Requirements: Sound understanding of current ACPO guidelines, ISO 17025, and the FSR Code of Practice. Strong hands-on experience with primary ...

technical training courses, workshops and exercises. Applicable department objectives and projects are completed within specification, deadline and budgetary constraints. Ensure completion of all HALO case management on time and with accurate and timely results. Technical Leadership & Operations Excellence Provide technical leadership and guidance to SOC analysts on alert … analysts, fostering technical growth, best practices, and a high‐performance culture. Conduct technical training sessions, knowledge‐sharing workshops, and skills assessments. Support performance management, including goal setting and feedback for direct or matrix team members. Strategic & Operational Contributions Identify opportunities to enhance MSSP service offerings through new capabilities, automation ...

appropriate services. The role includes receiving and triaging referrals, making prompt first contact, completing initial registrations and maintaining accurate and detailed records on the case management system to support effective casework. Who we're looking for We are seeking a compassionate and people-focused individual who can build ...