1 to 25 of 36 Permanent Change Management Jobs in the West Midlands

Change Lead Enterprise Transformation | Compass Group UK&I Salary: £50,000 – £60,000 (TBC) Benefits: Car or cash allowance Working pattern: Mobile worker At Compass Group UK&I, we’re more than just the UK’s leading contract catering company — we’re driving digital transformation across the business. … improve efficiency, unlock capacity, and enhance the working lives of our frontline teams. As part of this journey, we’re looking for an experienced Change Lead to play a pivotal role in delivering enterprise-wide transformation initiatives that will shape the future of the organisation. The Role Reporting into ...

Change Lead – Finance/Technology – Birmingham/Flexible £60 – £65k per annum plus excellent benefits & bonus – 2 days a week expected on-site near Birmingham, the rest from home. We are currently recruiting for an experienced and strategic Change Lead to drive enterprise-wide transformation within a large … complex organisation undergoing significant technological and operational change. This is a pivotal role responsible for delivering change across multiple high-impact programmes, ensuring successful adoption of new systems and processes. Acting as the subject matter expert for change, you will embed best-in-class methodologies and build strong ...

their team on a full-time onsite basis in Stoke-on-Trent. This role offers the opportunity to take ownership of core IT Service Management processes while leading a team within a secure and fast-paced operational environment. The Role As Service Operations Manager, you will be responsible … ensuring the effective delivery of IT services across live environments. You will play a key role in driving best practice across Incident, Problem, and Change Management, while acting as a deputy to senior leadership. Key Responsibilities Lead, mentor, and develop Service Operations team members through regular ...

Configuration Management Coordinator Wolverhampton Permanent Aerospace Competetitive Salary plus benefits The Role - Configuration Management Coordinator We are seeking a competent and driven Configuration Management Coordinator to join a high-profile global manufacturing business in the Wolverhampton area.As a Configuration Management Coordinator, you'll support and apply … Change Management processes that ensure all configuration data is accurate, current, well-structured.You'll need to be dynamic and adaptable to change with new systems (PLM & ERP) being explored. In return you'll get a clear career pathway to drive momentum personal development alongside an attractive benefits ...

validation of solutions, ensuring alignment with business needs and requirements. Work with development and testing teams to deliver solutions that meet the requirements. Support change management: Assist in change management efforts by providing training and support to clients and end-users. Drive process improvement and innovation … processes. Experience working within both Agile and Waterfall frameworks, with the ability to adapt to different project approaches. Proficiency with PBI ticketing/management tools such as Azure DevOps. Excellent interpersonal skills with the ability to engage stakeholders of all levels internally and externally and present information ...

outcomes Reviewing and implementing Microsoft and third party security recommendations across a broad and complex technology estate Managing and delivering security improvements through formal change management processes, ensuring changes are properly scoped, approved and tracked Maintaining security standards across Azure, M365, Active Directory, Dynamics, Power Apps … years of hands on cyber security operations experience Strong Microsoft security configuration knowledge across Defender, Sentinel, Azure, M365 and Active Directory Proven experience delivering change through a structured change management process Proven experience working with external security providors Solid understanding of security risk management frameworks Confident ...

role model for digital project delivery, working closely with clinical and non-clinical stakeholders to ensure the right technology, processes and change activities are delivered at the right time. This is a highly influential role requiring strong leadership, excellent communication skills, and the ability to navigate complex organisational … projects that directly support the Trust's EPR Programme and Digital Strategy. You will manage and motivate project managers, project support officers and business change analysts, ensuring they have clear objectives and the support they need to deliver high-quality outcomes. A key part of the role involves developing ...

cutting-edge Gen AI solutions enabling ER&I clients to thrive. ER&I organizations are adopting innovative approaches to model building, customization, and data management, including transfer learning and robust data governance. A well-designed Gen AI platform is at the heart of our clients' GenAI CoE strategy. … architectures using AI technologies and cloud platforms. Leading & Mentoring Teams: Lead diverse global teams, fostering an inclusive and valued team culture. Managing Stakeholders & Change: Support change management processes to ensure successful Gen AI adoption. Developing Market Offerings: Assist in developing market-leading Gen AI solutions and proposals. ...

lead and mature the governance, risk, and compliance framework across our Technology function. This role plays a critical part in ensuring that technology change, cybersecurity, and risk management are delivered effectively, enabling robust service delivery and supporting business performance. You will be responsible for defining and operating governance … maintain the Technology Disaster Recovery plan and ensure regular reviews and testing. Streamline governance processes to reduce unnecessary burden while maintaining compliance. Technology Risk Management Manage and maintain the Technology Risk Register. Identify, assess, and prioritise risks across systems, suppliers, and services. Track mitigation actions and provide clear reporting ...

number of project and development work streams. This includes the responsibility for notifications to teams regarding system updates, systems development, configuration changes, security management, and liaison with other business areas and external suppliers to support service delivery and retirement of systems no longer needed, so that the cost … works within a service delivery framework, the development and consistent adoption of best practice policies and procedures based on an AGILE, ITIL v4, release management, maintaining system configuration and documentation, managing faults and failures to resolution as well as resolving data quality issues within any systems or application. Main ...

000+ We Get You Hired We’re not new to this. ITOL Recruit has over 15 years’ experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your ...

000+ We Get You Hired We’re not new to this. ITOL Recruit has over 15 years’ experience placing candidates into business analysis, project management, and change management roles. Flexible, Affordable, Achievable To make things easier, we offer flexible payment options to spread the cost of your ...

cloud, virtualisation or containerisation initiatives where applicable * Identify opportunities for efficiency, performance and cost optimisation Documentation & Governance * Maintain clear technical documentation and runbooks * Follow change management and incident management processes * Work collaboratively with network, security and application teams Required Skills & Experience * Strong hands-on experience administering Linux … environments (e.g., Ubuntu, CentOS, Red Hat, Debian or similar) * Solid understanding of server hardware, storage and virtualisation platforms * Experience with patch management and security best practices * Proficiency with shell scripting (Bash or similar) * Knowledge of monitoring and logging tools * Experience supporting large-scale server estates Desirable * Exposure to cloud ...

analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin skills and communicate well, then a career in this rewarding sector … continues to soar as organisations need to evolve and stay competitive in an everchanging world. We specialise in placing candidates in the business analysis, change management and project management sectors that have qualified through our business analysis study and placement program. Please note we will be looking ...

Configuration Analyst (CMDB) ITIL A key role within service operations, responsible for the build, accuracy, integrity, and ongoing maintenance of the Configuration Management Database (CMDB). Looking for an experienced candidate with experience of - • ITIL v4 Configuration Management and CMDB best practices. • Hands-on experience with at least … Configuration Items (CIs) and their relationships are properly identified, recorded, controlled, and kept up to date to support effective IT service delivery, impact assessment, change management, compliance, and operational stability. Working closely with engineering, cloud, and service management teams to ensure the CMDB becomes a single, trusted ...

candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling. Key Duties: Management of the IT Service Desk in alignment with ITIL principles. Configuration and deployment management for end user compute estate. Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT Supplier relationship management including SLA reviews, contract review, supplier processes and documentation. Tender and commercial Management including IT procurement and negotiations. To support the drive of Digital Transformation and AI adoption within the business Carrying ...

processes, governance, and compliance requirements Maintain clear communication with customer stakeholders on service health and risks Mandatory Skills & Experience Strong experience in Service Delivery Management/IT Operations Hands-on exposure to SLA, incident, problem, and change management Proven onsite customer-facing experience Ability to manage escalations … drive resolution with offshore teams Excellent communication and stakeholder management skills Desirable Experience in Utilities Domain ITIL-based service management exposure ...

Permanent Hours: Full Time Closing Date: 25/03/2026 Interview Date(s): W/C 20/04/2026 (subject to change) Crown Commercial Service (CCS) will become Government Commercial Agency (GCA) on 1 April 2026. Please visit our website for further details. Insight into … ensure delivery best practices are followed (Scrum, Kanban, SAFe/hybrid models) Own and build relationships with the technical teams, Product Owners, senior stakeholders, management and third-party sub-contractors utilising effective and appropriate governance mechanisms. Collaborate with other directorates to ensure alignment of delivery with the organisational priorities ...

responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You’ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified ...

first point of contact for customers via phone and service portal Log, manage, and update incidents and service requests within the Service Management tool Ensure all tickets contain accurate and detailed information, including steps to reproduce issues Escalate incidents to appropriate resolver groups when required Provide timely updates … with agreed SLAs Build strong customer relationships and deliver a high level of customer satisfaction Escalate high-priority incidents to senior team members or management Contribute to and maintain knowledge base documentation Support daily Service Desk operations and priorities Collaborate with wider teams across the business to resolve issues ...

ambitious period of transformation. Following significant transformation over the past year, the organisation is now entering the next phase of growth, including major systems change and a strong focus on digital maturity. They are now seeking a Head of Business Systems to provide strategic leadership across their business-critical … aligned to organisational priorities Lead and develop specialist systems teams, creating clarity, collaboration and momentum Oversee a complex portfolio of systems spanning workforce management, learning, care planning, finance and CRM Ensure systems are well governed, secure and efficient, with clear access controls, configurations and automated workflows ...

backend processes are launch‐ready Training & Enablement Deliver virtual training sessions to HR teams and stakeholders Contribute to onboarding materials, guides, and documentation Support change management to drive early adoption Risk & Project Management Identify risks and blockers early and manage escalations Ensure all onboarding projects hit timelines … improvements Track onboarding success metrics: time‐to‐launch, adoption, satisfaction What You'll Bring 3–5+ years in onboarding, implementation, customer success, or project management Experience working with UK or global enterprise clients Background in SaaS, HR tech, or benefits technology is a strong advantage Proven ability to manage ...

systems supporting business operations * Oversee infrastructure including networks, cloud platforms, servers, and end-user environments * Implement and maintain structured incident, problem, and change management processes * Lead root cause analysis and drive preventative improvements * Own disaster recovery and business continuity planning, ensuring resilience across all systems * Maintain strong cybersecurity … controls, including patching, vulnerability management, and access control * Manage third-party vendors, SLAs, and IT operational budgets * Drive a culture of accountability, operational discipline, and continuous improvement Skills and Experience Essential: * Proven experience leading IT operations in a multi-site or operational environment * Strong technical background across infrastructure, cloud ...

Service Excellence to ensure solutions are aligned and deliverable. Support portfolio planning and budget alignment, working closely with project leadership to ensure effective project management and delivery. Ensure new technology solutions are effectively implemented, transitioned into service, and supported by appropriate change and adoption activities. Lead technology reviews … years' experience in relationship-focused roles within a business or IT environment. Proven track record of managing multiple business demands and developing structured change portfolios. Experience resolving conflicting requirements and achieving stakeholder alignment. Demonstrated experience working with senior leadership to understand and influence business strategy. Strong ability to present ...

Manager is responsible for ensuring highquality delivery of IT services across the organisation in line with SLAs. This role oversees service performance, oversees ticket management, drives continuous improvement, and ensures that IT services align with business needs. The ideal candidate will works closely with technical teams, vendors, and business … services to internal teams across Helping Hands. Manage and support cross-functional technical teams to resolve service issues efficiently. Ensure incident, problem, and change management processes are adhered to according to ITIL Principles. Support in the management of supplier relationships and third-party service providers to ensure ...