17 of 17 Permanent Customer Engagement Jobs in the West Midlands

overview of the role As the Head of Customer Activation, you will lead and develop a high performing Customer Activation function comprising the Implementation, Data Migration, and Programme & Project Management teams. You will be accountable for delivering exceptional onboarding and activation experiences for Open GI’s customers, ensuring … high standard. This includes embedding risk management, resource planning, governance, and quality assurance across all activation activities. Your key responsibilities Define and deliver the Customer Activation strategy in alignment with Open GI’s organisational goals and customer vision. Promote quality advocacy in project management, consultancy and training across ...

month fixed term contract This is a newly created, high impact role sitting at the heart of a major customer growth transformation. You will shape how personalisation is designed and delivered across the customer lifecycle, directly supporting a strategic ambition to drive market share growth through data, analytics … martech and AI. The Role You will own the personalisation strategy across the customer lifecycle, operating at the intersection of CRM activation, data science and digital product. Define how customer data is used to deliver personalised experiences at scale Translate behavioural and frequency data into clear segmentation ...

your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond … needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will ...

recycling services Promote products and services to generate and secure appointments Build and develop relationships with new customers, identifying opportunities for additional sales Encourage customer engagement with the Stone360 app Gather and accurately record customer information and requirements for the Partner Manager Qualify customer needs ahead … meetings Maintain accurate records of activity on the CRM system Work collaboratively with IT Recycling Operations before and after collections Handle customer queries and complaints promptly, ensuring correct escalation where required Contribute ideas and support continuous improvement within the team Follow internal management systems and safety procedures You will ...

recycling services Promote products and services to generate and secure appointments Build and develop relationships with new customers, identifying opportunities for additional sales Encourage customer engagement with the Stone360 app Gather and accurately record customer information and requirements for the Partner Manager Qualify customer needs ahead … meetings Maintain accurate records of activity on the CRM system Work collaboratively with IT Recycling Operations before and after collections Handle customer queries and complaints promptly, ensuring correct escalation where required Contribute ideas and support continuous improvement within the team Follow internal management systems and safety procedures You will ...

Thought Leadership – Stay current with Pega roadmap developments, ecosystem trends, and emerging technologies; apply this knowledge to enhance client solutions and delivery practices. Stakeholder Engagement & Communication – Facilitate workshops, design sessions, and technical meetings; ensure clear communication of complex concepts to both technical and non‐technical audiences. Qualifications 12+ years … Pega Certified Lead System Architect (CLSA) V Infinity 23 or 24 Industry or functional domain expertise (Government, financial services, telecom) Experience with Intelligent Automation, Customer Engagement, or AI‐driven decisioning using Pega capabilities. Prior consulting or professional services experience working directly with clients. Experience deploying Pega solutions ...

partner based D365 consultancy. This collaborative role is primarily office based in the Midlands, with potential for occasional home working/travel to customer site; project phase dependant. Role & Responsibilities Engaging in discovery/scoping sessions; analysing customer requirements Training users on solution and supporting system issues Documentation … understanding in manufacturing, supply chain or warehousing A fast learner, willing to pick up new skills and an adaptable skill set Strong communication/customer engagement skills written and verbal Benefits A unique, exciting opportunity to forge a career in the expanding MS Dynamics 365 channel Working within ...

teams, helping to troubleshoot issues, resolve product queries and contribute to the ongoing improvement of products and services. The role combines technical problem-solving, customer engagement and collaboration with engineering, compliance and product teams. Reporting to the Lead Solutions & Product Support Engineer, you will play a key role … through to completion. Produce and maintain technical documentation, user guides and support bulletins. Support product testing, validation activities and continuous improvement initiatives. Assist with customer and internal technical training. Ensure products and solutions meet relevant standards and technical requirements. About You You will be a proactive and customer ...

encouraged to find the right fit for the business, rather than just hitting a sales quota. Ownership: This role will lead their customer engagement and marketing strategy, with the freedom to shape how the company tells its story to the sector. Consultative & creative: The company doesn’t sell ...

User Compute (EUC) solutions across Microsoft, Apple, and Android ecosystems. Deliver complex endpoint management solutions (design, implementation, enrolment, policy configuration, application deployment) Support customer engagements at a senior level, identifying risks and ensuring robust, secure solutions Work with industry-leading platforms like Microsoft Intune, JAMF, Workspace One, and Microsoft ...

have built an inclusive and welcoming environment, for everyone.* Lead and Manage Projects: Oversee data migration projects, design robust solutions with integrated reconciliation processes.* Customer Guidance: Assist clients in understanding and selecting the appropriate tools for their data migration needs.* Innovate and Drive Value: Develop new value propositions … core requirements and competitive advantage.* Global Project Delivery: Collaborate with Capgemini consultants in the UK and internationally to deliver projects on time and meet customer expectations.## **Your Skills and Experience*** Leadership in Data Migration: Skilled in managing and leading data migration teams.* Capability Building: Experience in developing capabilities within ...

experiences across a growing online platform. This is a fantastic opportunity to join a fast moving team where you'll have genuine influence over customer journeys, website experience and digital optimisation initiatives. The Opportunity You'll play a key role in improving and evolving web experiences, creating intuitive journeys … that not only look great but also drive performance. Working closely with ecommerce and wider business teams, you'll support projects focused on usability, customer engagement and conversion improvements. Key responsibilities include: * Designing user journeys and web experiences across landing pages, navigation and digital features * Creating wireframes, prototypes ...

seeking an experienced and proactive Project focussed Security Solutions Engineer to deliver a range of network and security focused projects across our clients customer base. This role will suit someone with good exposure to Cisco FirePower and security products who is looking to hone in on a career … project delivery. This is a UK based remote role, offering flexibility while still providing the opportunity to collaborate in person through periodic meetups and customer engagements. PLEASE NOTE YOU MUST E BASED IN THE UK AND HAVE FULL RIGHT TO WORK WITHOUT SPONSORSHIP Key Responsibilities Project & Technical Leadership Lead ...

responsive digital experiences tailored to different user behaviors and devices using automation tools. Integrate AI-based solutions such as chatbots, recommendation systems, and automated customer interactions. Monitor and improve digital solutions through AI-driven analytics, insights, and predictive performance optimization. Conduct testing, quality assurance, and continuous improvement using intelligent … Focus on delivering scalable, data-driven, and user-centric web experiences powered by artificial intelligence. Develop and implement AI-driven content generation, personalization, and customer engagement strategies. Ensure digital solutions meet business objectives, technical requirements, security standards, and user expectations. #J-18808-Ljbffr ...

grow, we’re looking for a technically minded Project Manager who thrives in exciting fast-paced environments and enjoys balancing technical expertise with customer engagement. This is a hands on role for someone who is equally comfortable discussing network infrastructure with engineers as they are building trusted relationships with … technical understanding with excellent organisation and communication skills. You’ll be comfortable managing multiple projects at once and confident working across both technical and customer facing environments. You’ll ideally have: Proven experience managing technical or infrastructure projects Experience within CCTV, networking, IoT, access control or related environments ...

senior technical leader responsible for shaping, developing, and integrating mission‐critical capabilities for Cyber and National Security customers. This role focuses on customer intimacy, operational problem solving, and end to end capability development. Day-to-day, you will act as a trusted advisor, driving innovation, orchestrating complex delivery … directly support national security missions. Your responsibilities will include: Identifying, shaping, and qualifying new business opportunities within National Security and Defence organisations leading early customer engagements and developing strategies that align with long-term sector growth Providing technical direction for bids and business development activities ensuring that proposed solutions ...

secure, resilient and fit for the future. Were looking for a Senior Network & Security Engineer to take a leading technical role supporting a key customer site in Nuneaton . This is a hands-on, customer-facing role for an experienced engineer who enjoys ownership, problem-solving and delivering … escalation point for complex network challenges. About the role This is a second-line and project-focused role , combining technical depth with strong customer engagement. Youll be responsible for troubleshooting and resolving complex network issues, delivering network projects end-to-end, and ensuring the customers environment remains secure, stable ...