1 to 25 of 54 Permanent Customer Engagement Jobs in the West Midlands

drive the analytics, measurement, and insights agenda across our global CRM ecosystem.This is a highly strategic role at the intersection of data, customer engagement, marketing effectiveness, and business growth. You'll transform customer signals into actionable insights, helping the organisation make smarter decisions across the entire customer journey while ensuring the customer remains at the center of every interaction.Working closely with Marketing, Sales, CRM, and Business leaders, you will build a data-driven culture that optimizes engagement, conversion, personalisation, and customer lifetime value.Duties/Responsibilities:CRM Analytics StrategyDefine and evolve signal-based ...

confidently deliver. Working across the sales lifecycle, the Pre Sales Technical Consultant partners with Sales, Bid, Delivery, Architecture, Engineering and specialist SMEs to understand customer needs, shape credible propositions, lead solution input into bids and support customer engagement through workshops, demonstrations, presentations and proofs of concept. This … client-facing role for someone who can operate confidently with senior customer stakeholders while knowing when to bring in deeper expertise. The successful candidate will be able to ask the right questions, draw on the right people, challenge assumptions and turn complex ideas into clear, commercially viable and compelling ...

leading dedicated Pensions & Savings provider. This is a senior, high-impact leadership role within the Digital & Information Office, working at the centre of our customer-led transformation. Our ambition is to make Standard Life feelmorepersonal,effortlessand joined up across the moments that matter.You will shape how we brings together … customer insight, CRM, digital journeys, data, decisioning, identity, contact centre, marketing automation and omni-channel service to improve outcomes for customers, advisers, employers and colleagues. You will define the strategy, own the roadmap, and build the capability needed to deliver connected, data-led and personalised experiences at scale across ...

identifying, developing, and closing sales opportunities related to enterprise solutions. This involves both growing existing accounts and acquiring new clients. • Owning the sales engagement strategy within your allocated regional client sets and to be able to clearly articulate SCC’s propositions. • Attaching and increasing Professional Services from in house … aligned with the client's long-term goals. This involves collaborating with technical teams to architect solutions that are scalable, reliable, and innovative. 5. Customer Relationship Management: • Building and maintaining strong relationships with client, acting as a trusted advisor, guiding clients through the selection and implementation of enterprise ...

part of something bigger.The purpose of a Pre Sales AI Consultant is to shape and communicate credible AI-enabled solutions that address customer problems, support responsible AI adoption and help win deliverable work. A Pre Sales AI Consultant helps customers understand where artificial intelligence, data and digital services … Kainos can confidently deliver. Working across the sales lifecycle, the role partners with Sales, Bid, AI/Data, Architecture and Delivery specialists to understand customer needs, shape credible AI-led propositions, lead solution input into bids and support customer engagement through workshops, demonstrations, presentations and proofs ...

LevelSenior AssociateJob Description & SummaryThe OpportunityAs a SAP Order to Cash Consultant, Senior Associate, you will play a pivotal role in helping clients optimize their customer relationship management processes within our SAP practice. You will analyze client requirements, implement CRM software solutions, and provide training and support for seamless integration … firm's code of conduct and independence requirements, all while fostering a culture of continuous improvement and innovation.Responsibilities- Analyzing client requirements to implement SAP Customer Relationship Management (CRM) solutions effectively- Managing the integration and utilization of SAP CRM applications to optimize customer relationship processes- Providing training and support ...

Location: Remote Salary: £32,000 The Customer Relationship Coordinator is a key support role within the Customer Relationship team, combining commercial account support with operational excellence to help drive customer retention and growth. Working closely with Customer Relationship Managers, the role supports customer engagement, manages a small but emerging portfolio of accounts across Scotland and Northern Ireland, coordinates proactive customer outreach campaigns and takes ownership of key administrative and process improvement activities. Responsibilities: Manage customer accounts (remotely) from a commercial perspective across the emerging markets of Scotland and Northern Ireland. Supporting ...

Customer Insight Analyst Birmingham City Centre | Hybrid | Permanent Up to £50,000 + 20% bonus We're recruiting a Customer Insight Analyst for an established organisation looking to strengthen its data and analytics capability. This is a hands-on analytical role for someone who enjoys getting into … identifying what's driving performance and turning complex information into clear, practical recommendations. It's a commercially focused analytics role where you'll use customer, digital and campaign data to uncover insights that improve marketing performance, customer engagement and wider business decision-making. You'll work with ...

Company Description Three Retail Customer Advisor Location: Tamworth Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: 20 hours across 4 days per week, including weekends on a rotation basis Who We Are We're here … started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service. Job Description As a Retail Customer Advisor at Three ...

Company Description Three Retail Customer Advisor Location: Tamworth Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: 16 hours across 3 days per week, including weekends on a rotation basis Who We Are We're here … started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service. Job Description As a Retail Customer Advisor at Three ...

Company Description Three Retail Customer Advisor Location: Cannock Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis Who We Are We're here … started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service. Job Description As a Retail Customer Advisor at Three ...

Company Description Three Retail Customer Advisor Location: Insert Three Store Location Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis … started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service. Job Description As a Retail Customer Advisor at Three ...

working aligned to industry best practice, we build sustainable and predictable sales pipelines for our market-leading offerings. What You’ll DoAs the Customer Advocacy Manager within the Content team and reporting to the VP Content, you will lead the strategy, planning and execution of an extensive range … communicate the value and insights customers gain from working with Kainos Workday products. The outcomes of this role will be a set of customer-ready and sales-ready assets, across a wide range of media, which will communicate these insights and value in compelling, engaging ways and help sales ...

Lifecycle Management (PLM) software. Position Overview As an Enterprise Architect supporting the Marine Design solutions portfolio, you will provide senior architectural leadership across major customer programmes. You will own the end-to-end architecture, ensuring customer strategy, digital transformation goals and Siemens solutions remain aligned. A key part … role is to de-risk the solution by focusing on customer value, technical fit, programme dependencies and future product alignment. Working with customer stakeholders, Business Development, Solution Architects, PMO and delivery teams, you will define the architectural vision, shape long‐term roadmaps and ensure delivery stays aligned ...

OneAdvanced as a trusted transformation partner across the Community Health market. What You Will Do You will develop a deep understanding of regional priorities, customer strategies and the evolving NHS landscape, using this insight to shape regional growth plans, influence customer strategy and identify opportunities across both existing … customers and new organisations. Working at executive level, you will align OneAdvanced's capabilities with customer priorities, creating long-term partnerships that deliver measurable outcomes for both customers and the business. Working collaboratively with Account Managers, Product, Marketing, Professional Services and Support, you will provide strategic commercial leadership across ...

product quality, responsible development, greater efficiency and reducing environmental impact. Our client is seeking a Commercial Data Insights Lead to shape and deliver the customer and marketing insights strategy across EMEA. This hands-on leadership role will transform complex customer, sales, pricing, product and digital datasets into clear … actionable insights that support business growth, margin improvement and stronger customer engagement. Combining advanced analytics with commercial thinking and effective data storytelling, you will influence decision-making across a multi-market organisation while developing scalable reporting, analytics and measurement solutions. Duties & Responsibilities Define and deliver the EMEA customer ...

OneAdvanced The Principal Product Manager is a senior individual contributor within the product management function, accountable for defining and delivering the long-term product, customer, commercial, and technology strategy across a portfolio of products, business domains, or product ecosystems. The role is responsible for shaping investment priorities, product direction … influencing business strategy, product operating models, AI adoption, governance frameworks, and cross-functional decision making. Working across executive leadership, engineering, design, commercial, legal, and customer communities, the role ensures the portfolio delivers sustainable commercial growth, market differentiation, customer value, and strategic advantage. What You Will Do Maintain payroll ...

Ireland customers using the ERP system - Process spare parts and service-related orders for UK & Ireland customers using the ERP system - Coordinate customer returns, repairs, invoicing, and credit processes via ERP - Proactively monitor and manage open orders to ensure ontime delivery - Expedite sales order backlog to maximise billing output … Customer Service - Maintain and build strong relationships with our customers/suppliers to ensure satisfaction - Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's E-Store & Sales Initiatives - Support customer engagement through the E-Store strategy - Assist customer ...

Chief Digital Information Office (CDIO). You’ll be assigned to one of our work areas which includes: Business Tax Personal Tax Customer Engagement Finance & Corporate Services Response, Exceptions & Analytics Security and Resilience Portfolio Valuation Office Key Responsibilities Business Analysis Delivery:Lead the planning and execution of business … lifecycle.Leadership & Mentoring:Provide guidance and support to Business Analysts within your area.Act as a mentor and escalation point, promoting best practice and professional growth.Stakeholder Engagement & Collaboration:Build strong relationships with stakeholders across business and technical domains.Facilitate workshops, interviews, and other engagement activities to gather and validate requirements.Communicate findings ...

role in driving JCB’s adoption of our suite of sales and marketing tools. In this role, you’ll lead the rollout of engagement programme, ensuring a consistent, high-quality digital experience across our global dealer network. You’ll combine creativity with strong analytical skills to increase adoption, improve … role involve day to day? Driving the global adoption strategy for JCB’s dealer-facing digital sales and marketing platforms Designing and implementing automated engagement programmes, including onboarding journeys, personalised communications, feature awareness campaigns and dealer re-engagement initiatives Analysing platform usage, adoption and engagement data ...

management-level, hands‐on role for someone who is comfortable owning complex security sales cycles end‐to‐end and speaking credibly with senior customer stakeholders about cyber security, AI security and cloud security, while collaborating with our architects and engineers.Key responsibilities1. Market positioning, campaigns and thought leadershipBuild … accounts.Run regular opportunity reviews with Product and Services to clarify where sales, delivery or IP input is required; unblock actions and keep opportunities moving.Use customer and market insight to highlight recurring patterns and emerging themes, feeding them into the Product roadmap and Services workforce planning.4. Microsoft and strategic partner ...

locations may be required. (Company Car) About This Role: Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile apps … kiosks, digital ordering, loyalty platforms, AI solutions, and other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives. Key Responsibilities: Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business ...

maintaining and fault-finding on a network of EV charging points within a localised area, while representing the company in a professional and customer-focused manner. Customer engagement and service are just as important in this role as the technical expertise required to diagnose and resolve faults. … digital software Strong understanding of current electrical regulations and a commitment to maintaining compliance Ability to follow safe working procedures at all times Excellent customer service skills, with a friendly and professional manner Strong communication and problem-solving skills Essential Requirements Level 3 qualification in Electrical Installations Experience installing ...

experiences. You’ll also enhance product discovery and differentiation via search, merchandising, content management, and personalised engagement. Additionally, you'll lead initiatives that strengthen customer relationships, loyalty, and omni-channel experiences while evolving our Training App to deepen community engagement.WHAT YOU'LL BE DOING:Define and execute the Digital … eCommerce product strategy, ensuring customer-centric innovation that drives engagement and revenue.Actively support the team in translating strategic objectives into executional roadmaps, ensuring high-velocity testing, iteration, and optimization.Own and evolve the value proposition for Gymshark's digital channels, balancing customer needs with business objectives.Act ...

experiences. You’ll also enhance product discovery and differentiation via search, merchandising, content management, and personalised engagement. Additionally, you'll lead initiatives that strengthen customer relationships, loyalty, and omni-channel experiences while evolving our Training App to deepen community engagement. WHAT YOU'LL BE DOING: Define and execute … Digital eCommerce product strategy, ensuring customer-centric innovation that drives engagement and revenue. Actively support the team in translating strategic objectives into executional roadmaps, ensuring high-velocity testing, iteration, and optimization. Own and evolve the value proposition for Gymshark's digital channels, balancing customer needs with business ...