20 of 20 Permanent Customer Engagement Jobs in the West Midlands

flexible for the right candidate) My client is seeking an experienced Solution Architect to support a major business transformation programme spanning customer engagement, digital experience, data and AI-driven capabilities. This is a strategic role focused on shaping future technology solutions, evaluating new platforms and ensuring technology investments … technology teams, you'll define architecture, support vendor selection and provide governance throughout delivery. Key Responsibilities: Define end-to-end solution architectures across customer, digital and data domains. Support technology selection, product evaluation and vendor engagement. Translate business requirements into scalable, pragmatic technology solutions. Produce architecture roadmaps, designs ...

Head of Customer Activation/Implementation We are working with a leading software business that is looking for a senior customer delivery leader to head up its implementation function, covering implementation, data migration, programme management and project management. This is a key leadership role focused on ensuring customers … smoothly, efficiently and to a consistently high standard. The successful candidate will be responsible for improving delivery processes, leading high-performing teams, and ensuring customer projects are delivered on time, within budget and with strong customer satisfaction. The Role As Head of Implementation, you will lead and develop ...

most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. An overview of the role As the Head of Customer Activation, you will lead and develop a high performing Customer Activation function comprising the Implementation, Data Migration, and Programme & Project Management teams. … high standard. This includes embedding risk management, resource planning, governance, and quality assurance across all activation activities. Your key responsibilities Define and deliver the Customer Activation strategy in alignment with Open GI’s organisational goals and customer vision. Promote quality advocacy in project management, consultancy and training across ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across … client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate who has: Experience ...

truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role As our Customer Involvement & Influence Manager, you’ll lead our customer influence team who will develop a deep understanding of our customers’ and their expectations … future. By designing and delivering an innovative programme of engagement and long-term modelling, you will enable us to proactively respond to future opportunities or challenges, embedding a customer first mindset that influences our future strategy and decision making. This is an agile working role and will ...

looking for a confident, commercially minded Project Manager to join a growing Microsoft Partner, leading the delivery of multiple Microsoft Dynamics 365 Customer Engagement (CE) and Business Central projects. This is an exciting opportunity for someone who thrives in a fast-paced consultancy environment, enjoys building strong client … highest quality standards. Working closely with customers, consultants, developers, and senior stakeholders, you'll take ownership of project planning, governance, commercial performance, and customer satisfaction. You'll be trusted to lead projects with a high degree of autonomy while ensuring risks, scope, budgets, and change requests are effectively managed ...

cyber security solutions. A growing software business developing compliance and contractor management platforms used by major organisations across the UK and Europe. With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast. The Opportunity This … more than a typical sales support role. Working closely with the Sales Director, technical teams and software specialists, you'll support the entire customer journey—from enquiries and quotations through to renewals, customer engagement and account growth. As the business becomes more customer-focused ...

energy and medical customers, working from a remote home basis in the UK, this position of European Senior Business Development Manager is focused on customer and market engagement along with business growth, primarily targeting the OE, Tier 1 and Tier 2 levels. The European Senior Business Development Manager … working closely with the existing global technical and operational teams to support: Opportunity identification Bid and tender delivery Programme integration and development Communication and customer support Target added-value content Establish and deliver sales growth. Support business strategies for markets and customers. Customer relationship management - build and maintain ...

recycling services Promote products and services to generate and secure appointments Build and develop relationships with new customers, identifying opportunities for additional sales Encourage customer engagement with the Stone360 app Gather and accurately record customer information and requirements for the Partner Manager Qualify customer needs ahead … meetings Maintain accurate records of activity on the CRM system Work collaboratively with IT Recycling Operations before and after collections Handle customer queries and complaints promptly, ensuring correct escalation where required Contribute ideas and support continuous improvement within the team Follow internal management systems and safety procedures You will ...

strong focus on governance, security, performance and reliability. This position suits someone who enjoys a mix of hands on technical leadership, solution design, customer engagement and advisory work. The environment is fast paced, collaborative and delivery focused, with the opportunity to work across multiple industries including retail, distribution … Skills: Azure Data Architecture and solution design Azure Synapse, Data Factory, Databricks, Fabric, Data Lake Data modelling, integration, pipelines and governance Strong stakeholder engagement and consulting experience Experience working within a Microsoft Partner or consultancy environment If you are an Azure Data Architect looking to work on high-impact ...

Location: Hybrid with flexible base location London: £70,398 to £87,998 per annum National: £64,043 to £80,054 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Salaries are ...

Protection, Automation and Control portfolio. This strategic product leadership role within the Transmission Protection, Automation and Control product line involves translating market opportunities and customer needs into a clear product strategy, prioritized roadmap, value propositions, and commercially successful product outcomes. Responsibilities Define and own the long‐term vision, strategy … roadmap, and commercial direction for the vPAC portfolio, ensuring alignment with the wider Grid Automation & Software and Transmission PAC strategy. Identify market opportunities, customer needs, technology trends, competitive dynamics, and disruptive business models that will shape the future of software‐defined protection, automation and control. Translate customer insight ...

dedicated CRM Automation Specialist to join an exciting Education provider based in Warwickshire. The role focuses on managing and optimising CRM platforms to enhance customer engagement and streamline marketing efforts. Client Details The organisation aims to position itself as a globally recognised education provider focused on innovation … delivering measurable impact through education, research, and enterprise. Description Develop and implement CRM automation strategies to support marketing objectives. Analyse customer data and insights to improve CRM campaigns and engagement. Collaborate with cross-functional teams to ensure CRM tools align with business goals. Monitor and report on the performance ...

infrastructure We're looking for a hands-on Cloud Platform Engineer to join a growing technical consultancy delivering secure cloud and infrastructure solutions across customer environments. This role would suit an experienced Cloud, DevOps, Platform or Infrastructure Engineer who enjoys building and supporting technical environments but also wants greater … involvement in solution design, customer engagement and architecture. You'll work closely with senior consultants, architects and customer teams to build cloud platforms, automate infrastructure and contribute to secure, practical technical solutions. You do not need to be an established Solutions Architect, but you should be comfortable ...

Location: Hybrid with flexible base location London: £70,398 to £87,998 per annum National: £64,043 to £80,054 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Salaries are ...

Location: Hybrid with flexible base location London: £70,398 to £87,998 per annum National: £64,043 to £80,054 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Salaries are ...

flexible for the right candidate) My client is seeking an experienced Solution Architect to support a major business transformation programme spanning customer engagement, digital experience, data and AI-driven capabilities. This is a strategic role focused on shaping future technology solutio... WKCL1_UKTJ ...

career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Reporting to the Chief Engineer, the Enterprise Architect will lead … London offices. What you'll do: Define and lead the technical strategy, enterprise architecture and roadmap for the TVMS CCTV Programme, ensuring alignment with customer objectives and Telent's strategic vision. Provide architectural governance and technical assurance across multiple workstreams, ensuring solutions are secure, scalable, standardised and compliant with ...

senior technical leader responsible for shaping, developing, and integrating mission‐critical capabilities for Cyber and National Security customers. This role focuses on customer intimacy, operational problem solving, and end to end capability development. Day-to-day, you will act as a trusted advisor, driving innovation, orchestrating complex delivery … directly support national security missions. Your responsibilities will include: Identifying, shaping, and qualifying new business opportunities within National Security and Defence organisations leading early customer engagements and developing strategies that align with long-term sector growth Providing technical direction for bids and business development activities ensuring that proposed solutions ...

accurate and up to date, ensuring clear visibility of pipeline activity. Carry out structured outbound business development through phone, email and digital channels. Support customer meetings, both virtually and face-to-face, throughout the sales cycle. Re-engage lapsed customers and identify new opportunities for growth. Commercial Support Assist … with preparing proposals, quotations, tenders and supporting documentation. Carry out market and customer research to strengthen commercial opportunities. Support negotiations and help maintain momentum through the sales process. Events & Networking Represent the business at exhibitions, trade shows and industry events. Capture and qualify leads generated through events. Ensure timely ...