1 to 14 of 14 Permanent Customer Engagement Jobs in the West Midlands

their IT strategy and requirements and how we may be able to support them to achieve their goals through technology whilst growing our SME customer base. This role will be specifically targeted on new business growth and retention of existing revenue. This is a great opportunity for someone who … to super charge your Account Manager career in Technology, this could be for you. As an Account Executive, you will be responsible for: Proactive customer engagement - minimum of 1 call/interaction per month and account review is completed Meet and exceed all sales targets and KPIs set … by line manager for new business and retention Building of account development plans to understand the white space analysis in our customer base and where potential upsell opportunities are Identify any retention risk and update save strategy plan Uncover opportunities and create win strategies within the allocated base of more »

strategy working closely with the executive committee and senior stakeholder to convert market leading innovations in product ready innovations. With a background in developing customer facing, cloud hosted financial services products this Senior Product Owner will be responsible for the analysis of the company's existing customer engagement … skills: At least 10 years experience working within a product management or ownership ideally gained working within financial services Demonstrable experience leading on complex customer facing digital product development ( Extensive executive committee and board level stakeholder engagement Experience creating product roadmaps ability to identify and fix product roadblocks … excellent progression opportunities then please click apply now to be considered. Senior Product Owner £95,000 - £105,000 plus benefits Product, user stories, stakeholder engagement, agile, roadmaps, Financial services, banking more »

delivering change in a highly integrated complex technical environment you'll be responsible for the design, development, implementation, and service support of our Dynamics Customer Engagement platform (Customer Service and Model Driven Apps) and associated services for our core Housing Association business. In addition to the underlying … plans, to adequately support the needs of Clarion's Customers and Stakeholders is vital! Responsible for all aspects of the lifecycle of the Dynamics Customer Engagement platform, including design, development, planning, implementation, configuration, and ongoing support, along with owning and managing resource allocation of the team across all more »

business problems and designing appropriate technical solutions to meet their needs. Responsible for the design, development, implementation and service support of our Dynamics 365 Customer Engagement platform (Customer Service Workspace and Model Driven Apps) and associated services you'll share your knowledge and experience with the team more »

an experienced dedicated team of engineers within our Rail Division, with the opportunity to work on some exciting large-scale projects. Working with the customer engagement during the Infrastructure implementation and testing phases, you will manage engineers tasks and work on a given project to ensure Implementation and more »

financially and in the number of Centres opened nationwide. Job Purpose This role is pivotal as we aim to strengthen our market position, enhance customer engagement, and increase sales growth in this critical area. Market Research & Analysis: Conduct in-depth market research to identify market trends, customer needs, and competitor activities. Analyse sales data and customer feedback to identify opportunities for growth. Share insights and findings with the team to inform strategic decisions. Strategic Planning & Execution: Collaborate with the Volkswagen head office team to develop and implement strategic plans for sales. Monitor progress against targets … the tools and information needed to succeed. Stay up to date with industry trends, new products, and technologies to maintain expertise in the field. Customer Support & Relationship Management: Act as a customer support function, assisting customers with inquiries, providing technical support, and ensuring customer satisfaction. Build and more »

category reach and attract new customersImplement ecommerce activities tailored to the category, including product listings optimization, promotions, and merchandising, to drive sales and enhance customer engagementOwn the category strategy, overseeing product assortment, pricing, and promotional campaigns to maximize revenue and profitabilityManage the end-to-end ecommerce experience for the … optimize category performance and inform future strategiesThe overall objective is to drive commercial success while maintaining the integrity of the brand and delivering exceptional customer experiences. We value candidates with a background in ecommerce and online retail management, preferably within the pet industry. However, we're open to hearing more »

understanding of the local market dynamics, consumer behaviour, and cultural nuances. The successful candidate will collaborate with cross-functional teams to drive brand awareness, customer engagement, and commercial growth in Sweden. Key Responsibilities Translate and localise all aspects of the company website to Swedish language, including product descriptions more »

friendly and knowledgeable team at a well-established company offering full product training and further development opportunities. The Role: Deal with the Sales Strategy, Customer Engagement, and Market Intelligence Handle inbound and outbound calls, produce quotes, follow up on leads and develop client relationships Full product training given more »

Dynamics 365 Customer Engagement/CRM Functional Consultant Job Description Fresh opportunity for a Functional Consultant/Analyst, with skills in Dynamics 365 CE/CRM implementation, to join the delivery team at my award winning MS Partner client. This position provides the chance to work on fresh … CE implementations across the UK, and grow experience in an established MS partner environment. This flexible, home based role will require occasional travel to customer site where required - this could be UK wide, however travel will fluctuate depending on the phase of a customer project. What the role … their new D365 CE platform Skills & Qualifications Experienced in the functional implementation of Dynamics CRM/D365 CE end to end (from either end customer or partner perspective) Strong understanding in one of more core modules, including sales, marketing, customer service, field service Full project lifecycle expertise Methodical more »

RA's to join their existing team to enable effective service delivery. LOCATION Midlands (central location is ideal, the role involves regular travel to customer locations) THE JOB ROLE The Retrofit Assessor role is key to the successful delivery of our clients energy efficiency services. It involves: Conducting assessments … any recommendations comply with UK building regulations and schemes such as PAS2035. To be a consultative and positive face of the business, ensuring positive customer engagement. THE PERSON NEEDED Although training and support is provided, for the Retrofit Assess role our client is looking for prior experience. You will more »

a key role for the business, during a time of great investment in tech and systems. You will play a key part in improving customer engagement, through focus groups, panels, A/B testing etc. The ideal candidate will have previous CX/UX experience, and experience delivering … Overview of the role requirements: Previous experience working in a UX Design or Product Designer role with UX focus, preferably with a focus on customer experience and Apps. Experience working with remote/offshore development teams, preferably in an Agile environment. Ability to work with a wide range of … internal & external stakeholders. Knowledge and prior experience of enhancing customer engagement, such as conducting panels/workshops, A/B Testing etc. Analytical mindset with excellent problem-solving & organisational skills. Salary The salary/package for this position is flexible between £55,000 - £60,000 per annum, depending more »

working closely with the SMT and innovation team to convert market leading innovations in financial accessibility into MVP's. With a background in developing customer facing, cloud hosted software products this Product Manager will be responsible for the analysis of the company's existing customer engagement and … an autonomous, knowledge share driven environment. This Digital Product Owner based near Birmingham should have most of the following key skills: - Demonstrable experience delivering customer facing digital products (ideally in financial services) - Experience working with technical stakeholders to deliver projects - Experience writing robust, scalable user stories - Experience creating product … company with excellent progression opportunities then please click apply now to be considered. Digital Product Owner £75,000 - £85,000 Product, user stories, stakeholder engagement, agile, roadmaps, Financial services more »

their client communications strategy. Reporting to the Head of Digital Marketing, you will drive the execution of automated campaigns and personalization tactics to enhance engagement and retention, ensuring compliance with GDPR and the CAN-SPAM Act. Key Responsibilities: Develop and optimise valuable content for communications. Leverage user behaviour data … to personalise strategies and maximise customer retention. Collaborate with the Paid Media Specialist to grow lead acquisition and subscriber base. Ensure targeted and accurate database segmentation. Implement a testing strategy to refine email communication. Work with the design team to create and proof content. Analyse email marketing success and … identify performance opportunities. Make data-driven decisions to deliver personalised content at key customer journey points. Develop a client retention strategy to increase customer lifetime value (CLTV). Review and shape the future communication strategy and CRM platform. Experience: Strong understanding of CRM systems and customer engagement. more »