Permanent Customer Experience Jobs in the West Midlands

1 to 25 of 47 Permanent Customer Experience Jobs in the West Midlands

Technical Product Owner

Solihull, England, United Kingdom
Hybrid / WFH Options
Aubay UK
journeys based on customer, partner and market insight. You will act as product owner within agile squads to deliver customer experience (CX) improvements and functionality that increases business digitisation and reduces customer effort, improves customer conversion and Net Promoter Score (NPS). This role has … Experience as an Agile PO/customer journey owner requiring application of best practice digital development techniques, including: Broad understanding of digital CX development and UX best practice Detailed requirements gathering – including use case/edge case/acceptance criteria Customer journey mapping/wire-framing Definition … improve the ability to measure and manage journeys -Capabilities which will enable improved performance of decisioning/automate applicant assessment processes Work closely with CX performance manager to monitor and understand the reasons for current customer and conversion KPIs Lead one or more squads in delivery of the above more »
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Customer Experience Manager

Birmingham, England, United Kingdom
Hybrid / WFH Options
MICHELIN Connected Fleet
Role: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive … with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our … customers. CX-M has consistently demonstrated a powerful retention ability; in turn building loyalty, strong relationships and references. The CX-M is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M more »
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National Account Manager

Birmingham, England, United Kingdom
Hybrid / WFH Options
MICHELIN Connected Fleet
serves 2 priorities - Conquer new customers by building a portfolio of mixed fleet customers and nurture, retain and cross/up sell the acquired customer base. WHAT WILL I BE DOING... ACCOUNT MANAGEMENT Build long term, successful and sustainable relationships with our existing customer base Overall accountability for … the customer’s experience. Engage with MICHELIN Connected Fleets stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal business. Where tenders are released, lead the team responsible for responding to and … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend MICHELIN Connected Fleets services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials more »
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Durability & Robustness Programme Leader

Gaydon, England, United Kingdom
Emotiv Technical Recruitment
Division: Vehicle Engineering Location – Warwickshire Position Description: Durability and Robustness Programme Leader - This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for Jaguar Land Rover vehicles. The D&R Programme leader role is to ensure all customer … ensure all lessons learnt from the current vehicle are captured and fed back to the Programme Attribute Team and progressed as necessary Skills Required: experience of engineering test activities experience of automotive technologies or systems Management experience Experience Required: knowledge of vehicle technologies of Durability Strength … of problem solving including application of Root Cause Analysis, 8D, DoE etc. of Systems engineering principles and delivery package elements Power Point and Excel Experience Preferred: Experience of AGILE working principles knowledge CAD visualisation systems e.g. 3Dx, TeamCentre etc. of whole vehicle engineering and cross functional experience more »
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Lead UX/Product Designer - Birmingham/Flexible

Birmingham, West Midlands, West Midlands (County), United Kingdom
Hybrid / WFH Options
Investigo
play a key part in improving customer engagement, through focus groups, panels, A/B testing etc. The ideal candidate will have previous CX/UX experience, and experience delivering quality software and apps to the commercial market. Any experience with working with global teams, and … office environment (2 days in the office expected). The role is up to 60k plus excellent benefits. Overview of the role requirements: Previous experience working in a UX Design or Product Designer role with UX focus, preferably with a focus on customer experience and Apps. Experience … remote/offshore development teams, preferably in an Agile environment. Ability to work with a wide range of internal & external stakeholders. Knowledge and prior experience of enhancing customer engagement, such as conducting panels/workshops, A/B Testing etc. Analytical mindset with excellent problem-solving & organisational skills. more »
Employment Type: Permanent
Salary: £55000 - £60000/annum
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Digital Manufacturing Support Lead

Gaydon, England, United Kingdom
Tata Technologies
world’s leading manufacturers. Due to our continued growth we are now recruiting for a Digital Manufacturing Support Lead to be based at our customer site in Gaydon. Job Purpose The person will be placed as Sr. DELMIA Support Consultant at the customer location in PLM Operations team. … value stream leads for production support activities Execute Tech support responsibilities: End-to-End ownership of tech support request from opening until closure ensuring customer satisfaction via Visit, Phone, Confluence or E-mail Determine source of the problem (Product based, Installation, Access, Data specific, License specific, Process based etc. … cross functional teams and development squads Coordinate Technical Support activities with Tech Support group, provide necessary inputs to increase operation services quality and improve customer satisfaction Understanding the SAP requirement for 3DExperience-SAP integration issues and identifying right stakeholders for production issue resolution or suggest/perform bypass methodologies more »
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Implementation Project Manager Tamworth /Hybrid

Tamworth, Staffordshire, United Kingdom
Hybrid / WFH Options
Akkodis
of the project delivery team working on package and tailored application implementations and collaborating with other teams to deliver improvement projects that support the customer experience. The role requires excellent project management skills. You will be leading the project team, and be responsible for the successful delivery of your … ensuring excellent outcomes and tangible benefits. Key Responsible: To ensure project scope is well defined and project deliverables are clear, unambiguous, and agreed with customer stakeholders To develop realistic and achievable project plans in line with specified requirements, available project resource and the complexity of the project Ensuring excellent … managing project controls the use of project management tools Provide informative and accurate progress and exception reporting to a range of internal and external customer stakeholders To manage the customer's project tasks, mitigating project risks, actively monitor and manage actions, issues and dependencies To proactively manage projects more »
Employment Type: Permanent
Salary: £50000 - £60000/annum CAR ALLOWANCE
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Technical Support Analyst

Birmingham, West Midlands, United Kingdom
Hybrid / WFH Options
Interquest Group
action and resolution. Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience and reducing support related issues. Responsible for not just maintaining but improving customer satisfaction. Key Experience: Previous experience in … a technical or support role and ability to use varying tools and techniques to support issue resolution. Experience of working in an application support role or super user type role for SaaS products and/or with custom developed application solutions. Proven excellent customer communication and relationship building … skills, with the ability to liaise at non-technical and technical level. Experience of a Service Management Framework (ITIL) would be advantageous but not essential. An inquisitive mind-set and a desire to learn. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an more »
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

Customer Analytics Manager

Birmingham, England, United Kingdom
Harnham
CUSTOMER ANALYTICS MANAGER BIRMINGHAM £45,000 – 55,000 Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights! THE COMPANY Financial service going through a digital transformation, gaining … You will work with one of their leading retail partners focussing on how to benefit and grow the external brand! THE ROLE As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will: Use SQL … and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior stakeholders more »
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eCommerce Merchandiser

Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Car, Van and Minibus World
as soon as possible. While some new photography will be required, we have an extensive range of stock images that can be utilised. Automotive experience would be beneficial, but thorough product knowledge will be given to help you be successful in your role. Your Role: Create new product listings … the team within 24Hrs of notification. Work closely with buying, sales and marketing to discuss USPs and identify opportunities. Make changes to improve the customer experience and increase conversion ratio Manage product listings in line with company needs (Aged, Idle, Target) Post Listings internally and on third party … sites, (Quirky Campers, Ebay) Personal attributes: Keen team player Attention detail Experience: Experience of using a website CMS or eCommerce platform (WooCommerce) Understanding of HTML Understanding of SEO Strong, professional written and verbal communication skills. Why Join Car Van & Minibus World Ltd: Family-Oriented Environment : As a family more »
Employment Type: Permanent
Salary: £28,000
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NVH Customer Attributes Engineer - 39639

Gaydon, England, United Kingdom
Jonathan Lee Recruitment Ltd
Do you have NVH Customer Attributes Engineer experience, and are you seeking a new job in Warwick? Jonathan Lee Recruitment is helping a collaborative company recruit an NVH Customer Attributes Engineer, and the role comes with an Umbrella rate of £25.96 per hour. In your first few … weeks in this NVH Customer Attributes Engineer role, you can expect to: Work cross-functionally throughout design, development, manufacturing, launch and during the customer experience Work on problem resolutions for Vehicle Line activities in all aspects of engineering Contribute to the delivery of Quality targets for each … vehicle line To apply for this NVH Customer Attributes Engineer role, your soft skills, expertise, and experience should include: Previous experience with problem-solving tools, eg Root Cause Analysis, 8 disciplines of problem-solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in Design/ more »
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Performance Engineer

Warwick, England, United Kingdom
Hybrid / WFH Options
CONTECHS
systems and components. Operating from the very early phase of a vehicle programme, working cross functionally throughout design, development, manufacturing, launch and during the customer experience. This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for … to achieve targets in all areas. Ultimately, the role will contribute to the delivery of Quality targets for each vehicle line Skills Required: Previous experience of problem solving tools e.g. Root Cause Analysis, 8 Disciplines of problem solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in … Design/Manufacturing Previous experience of Vehicle Launch or Plant Vehicle operations Production Management including experience of delivery of problem resolutions in Manufacturing & Service. Excellent Analytical Skills and enthusiastic, an individual able to deliver results under pressure Experience Required: To be able to be part of a more »
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Solution Architect - Operational Applications

Warwick, Warwickshire, United Kingdom
Hybrid / WFH Options
Auctoro Recruitment
problems by carefully reviewing and analysing the business, functional and technical requirements Work across Transformation Organization and business teams to Provide a seamless internal customer experience Identify, prioritize, and plan technology enabled process improvement demand Manage delivery of product backlogs arising from process improvement demand Identify, evaluate, and … like you to have/be: A proven track record working as a Solution Architect and a concise understanding of current architectural best practices Experience in SAP and non-SAP enterprise integration Technologies and tools e. g. MS Azure, Dell Boomi etc. Experience in articulating, presenting and communicating … MM, PM, FICA, IS-Oil in S/4 HANA 1909 and higher business suite Software full Lifecycle Management and Software Release Management Demonstrable experience managing/coordinating cross-functional teams Preparing and providing SAP solution demonstrations to the team, business partners and leadership, including end user support Experience more »
Employment Type: Permanent
Salary: £70000 - £84000/annum
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Application Support Analyst

Rugeley, Upper Longdon, Staffordshire, United Kingdom
Solo Search Ltd
Line Support or Software Support, Helpdesk or Service Desk Analyst or IT graduate looking for entry level role. Anyone with an interest/some experience or knowledge of C# programming would have the opportunity to train towards becoming a programmer or at least include some programming work training. Location … Rugeley ( you must be within a commutable distance to Rugeley to apply ) Salary: £22k - £25k depending on experience Please note that unfortunately, our client is unable to offer sponsorship Our client, a niche software provider, is looking for an Application Support Analyst to join their Service Delivery team. The … role would include incident logging and management, problem solving, liasing with customers, programmers and database managers. Application Support Analyst - Essential skills: Approx 6 months+ experience as Application Support Analyst, 1st Line Support Analyst, Software Support Analyst or similar Experience of working in a customer facing environment IT more »
Employment Type: Permanent
Salary: £22000 - £25000/annum
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Senior Cloud DevOps Engineer

Birmingham, England, United Kingdom
Hybrid / WFH Options
Oracle
hosted on Oracle Cloud Infrastructure (OCI), built for Oracle Fusion Cloud Applications. Our Services deliver pre-built data models for ERP, HCM, SCM, and CX applications. Additionally, we have offerings that provide semantic layer KPIs and metrics, and modern visualizations that provide analytical and actionable insights to the Business User. … cloud capabilities and tools, with a focus on OCI tools, process, and configuration. Perform daily tasks in accordance with process, compliance and regulatory standards. Experience: Experience with Cloud Platforms: Configuration, operations, tools and process. Providing Cloud Platform networking, infrastructure, and service support. Methodical approaches to troubleshooting and solving … databases. Championing a culture of continuous improvement and innovation within the DevOps team Gain and maintain UK Gov security clearance. Preferred Qualifications 4+ year experience of running large scale customer facing web services. Cloud Platform experience, such as OCI ,AWS, Azure, or GCP compute, storage, and network more »
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Business Development Manager

West Midlands, England, United Kingdom
Culture Recruitment Group
Account manage the customers you onboard with a service focus Carry out a tailored sale to ensure the proposed solutions would best-fit a customer’s needs Key Responsibilities include : Generating your own meetings through business development activity and networking, Proactively working with Telecoms account managers to explore cross … pipeline, Acting as a point of contact through the deployment, coordinating with internal teams to ensure a smooth project roll out and a positive customer onboarding experience, Working with internal departments to promote cross selling across our product portfolio wherever possible (business mobile, telephony, connectivity), Managing accounts introduced … all product development, ensuring your product knowledge remains current Best practice use of the company CRM throughout, Work within our values, ensuring a positive customer experience throughout and team player mentality Specification The successful candidate will have a minimum of 2 years’ experience in a self-generating more »
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Junior IT Support Analyst

Rugeley, Upper Longdon, Staffordshire, United Kingdom
Solo Search Ltd
Line Support or Software Support, Helpdesk or Service Desk Analyst or IT graduate looking for entry level role. Anyone with an interest/some experience or knowledge of C# programming would have the opportunity to train towards becoming a programmer or at least include some programming work training. Location … Rugeley (this is an office based role) Salary: £22k - £25k depending on experience Please note that unfortunately, our client is unable to offer sponsorship Our client, a niche software provider, is looking for a Junior IT Support Analyst to join their Service Delivery team. The main responsibilities of the … would include incident logging and management, problem solving, liaising with customers, programmers and database managers. Junior IT Support Analyst - Essential skills: Approx 6 months+ experience as Application Support Analyst, 1st Line Support Analyst, Software Support Analyst OR Junior IT Support Analyst OR IT Graduate (ideally with some C# knowledge more »
Employment Type: Permanent
Salary: £22000 - £25000/annum
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Outsource Customer Experience Specialist

Telford, England, United Kingdom
Keysight Technologies
KGSO), you will play a pivotal role in enhancing the efficiency of our Service Logistics & Supply Chain (SLSC) operations while ensuring compliance and maximizing customer satisfaction. Focused on the UK calibration and repair customer programs, you will leverage your expertise in supplier management to drive revenue generation and … ensuring alignment with contractual obligations and attention to detail. Provide timely and accurate quotations for sub-contract prices through the Sales system, catering to customer needs. Manage the daily prioritization of customer orders, proactively communicating status updates and addressing escalations as needed. Respond promptly to customer queries … documenting information for clarity and reference. Process new customer requests efficiently, coordinating with suppliers and logistics to ensure timely execution. Monitor and manage Turn Around Time (TAT) for outsourced jobs, adhering to customer contractual commitments. Handle requests to verify the status of received items or other processing steps more »
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Implementation Manager

Birmingham, West Midlands, United Kingdom
Hybrid / WFH Options
Freight Personnel
Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize their … that is much broader than a typical system configuration position. If you are driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, their implementations team is right for you. You will manage Implementation projects from sales … design solutions to overcome and streamline operational bottlenecks. You will communicate with key stakeholders at the client side overcoming objections with elegant solutions. Your experience in change management will shine to our clients, offering consultancy in overcoming lower level user adoption with ease and empathy. You will work in more »
Employment Type: Permanent, Work From Home
Salary: £40,000
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Band 4 Application Support Officer

Birmingham, United Kingdom
University Hospitals Birmingham NHS Foundation Trust
As a member of the team IT Service Centre team, reporting to the Application Support Team Leader, the post holder will provide a responsive, customer focussed service, providing extensive 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Primary focus of the role will be … maintaining customer satisfaction and experience both personally and across the wider team via affective "first line Incident management and Request Fulfilment, within agreed service level agreements and targets. The post holder will provide second line support to all users of NCRS systems and all other nominated core patient … Service Level Agreements, including Service Centre Self-Serve Portal logged incidents and requests, updating and/or closing tickets and providing confirmation to the Customer as required. Provide senior Service Desk support within the IT Service Centre Team to ensure delivery of an efficient and reliable IT Customer more »
Employment Type: Permanent
Salary: £25147.00 - £27596.00 a year
Posted:

Telematics Service Desk Analyst

Warwick, Warwickshire, West Midlands, United Kingdom
Hybrid / WFH Options
MSX International Limited
Are you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with … member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to … ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client more »
Employment Type: Permanent, Work From Home
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Cloud Solution Architect - Utilities

Warwick, England, United Kingdom
Wipro Limited
the energy transition. Consumers and businesses alike are actively choosing low-carbon homes and offices, and they expect greater empowerment and a more sophisticated experience from their energy suppliers. Against this backdrop, Wipro is enabling electric, gas and water utilities to leverage digital and data capabilities to reinvent themselves … streamline and accelerate business performance, deliver a superior customer experience, and help them transition to a low carbon, decentralized, federated energy ecosystem. Role You will be in the Utilities domain & consulting team in UK collaborating with internal and customer teams consisting of domain experts, customer side … activities such as database creation, management, testing, programming on database, data engineering, reverse data engineering, reporting, analytics, data migration etc. Essential Skills Hands on experience of delivering bespoke projects either in Java or Microsoft technologies on cloud, Proven background in software architecting/consulting experience with strong skill more »
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Used Car Sales Manager

Cannock, Staffordshire, West Midlands
BCT Resourcing
to offer every brand, make and model. As a Used Car Sales Manager, you will lead, motivate, manage and drive your team to provide customer service excellence, whilst delivering against the companys key performance indicators. As a Used Car Sales Manager, you will take responsibility for the presentation of … closely with other departments, be hands-on with the day-to-day running of the centre, and achieve the highest results possible. Alongside your customer-centric attitude, you will be commercially minded, passionate about the car industry, and motivated by setting, achieving and exceeding targets. Role Requirements To be … record in sales (within the Automotive Industry) * The ability to lead by example, manage and inspire the team to deliver an Incredible performance. * Strong customer focus * Great computer literacy * Strong communication and negotiation skills * Self-motivation Your Responsibilities * Lead and inspire your sales team to a great performance. * To more »
Employment Type: Permanent
Salary: £56,500 - £56,500
Posted:

Project Manager

Birmingham, West Midlands, United Kingdom
Hybrid / WFH Options
MSite
project's scope and determine available resources, set realistic time estimates and highlight and manage risks to achieve success. Governance: Regularly updating internal and customer stakeholders on project progress, issues, and deliverable status against established scopes. Completion of Project and Customer documentation in a timely and high-quality … the comprehensive onboarding and change management processes tailored to large-scale bespoke projects, encompassing the implementation of MSite software configurations. Orchestrating close collaboration among customer success, product development, and support units to ensure a smooth transition from project initiation to business-as-usual (BAU) operations. Defining and Implementing MSite … Standards: Collaborating with cross-functional teams including customer success, product, and operations to define and implement best practices for Enterprise and site configurations, fostering continuous improvements and an exceptional customer experience. Establish and implement MSite standardisation, aligning with digital initiatives to enhance centralised control and customer benefits. more »
Employment Type: Permanent, Work From Home
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Band 3 Service Centre - Junior IT Service Centre Analyst

Birmingham, United Kingdom
University Hospitals Birmingham NHS Foundation Trust
of the IT Service Centre team, reporting to the IT Application Support Team Leader, the post holder will assist in the provision of responsive, customer focussed service, providing routine 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Working under supervision and as directed by … the job Under supervision, provide assistance and support within the IT Service Centre Team with a view to supporting an efficient and reliable IT Customer centric service to the Trust, utilising basic customer service skills in order to maximise positive customer experience. As directed provide "routine" first … Essential A Level/IT related NVQ Level 2 or similar accredited vocational work-related IT qualification Desirable ITIL Foundation Certificate Technical IT qualification Experience Essential Experience gained working within an IT Service Desk/Centre Team or equivalent First Level/Application/Customer support function. more »
Employment Type: Permanent
Salary: £22816.00 - £24336.00 a year
Posted:
Customer Experience
the West Midlands
10th Percentile
£21,000
25th Percentile
£33,750
Median
£40,000
75th Percentile
£58,750
90th Percentile
£89,000