1 to 25 of 38 Permanent Customer Experience Jobs in the West Midlands

Customer Experience Manager (CXM) Reports to: Senior Customer Experience Manager Location: Burton-on-Trent, Reading, Manchester or Leeds Hybrid working. My client is a Customer Experience-led technology provider and trusted advisor for cloud-based and critical technological business solutions. They help organisations modernise … vital in ensuring our customers get the most out of the solutions they purchase. Role Overview You will own the end-to-end customer experience across a portfolio of accounts, ensuring a seamless journey from onboarding through to ongoing service. The role focuses on customer satisfaction, retention ...

Customer Experience Manager (CXM) Reports to: Senior Customer Experience Manager Location: Burton-on-Trent, Reading, Manchester or Leeds Hybrid working. My client is a Customer Experience-led technology provider and trusted advisor for cloud-based and critical technological business solutions. They help organisations modernise ...

Aftersales Support Advisor, you will be the primary point of contact for customers following the sale of products. You will deliver outstanding customer service in a technical setting, combining empathy, product knowledge and problem-solving to make complex issues feel simple. You will take ownership of customer issues … central in achieving first-time resolution and minimising unnecessary escalation, while ensuring customers feel supported and reassured throughout their journey. Beyond day-to-day customer contact, you will contribute to continuous improvement across Aftersales and the wider business. This includes involvement in product testing at HQ, shadowing Field Service ...

Babble Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.We are specialists in Microsoft Modern Work Cybersecurity Contact Centre Technology Mobile Solutions Communications & Connectivity With … this exciting journey and let's achieve greatness together! About Us | Leading UK Cloud Solutions Provider | Babble Join Our Dynamic Team as a Customer Experience Manager (CXM)!PandoLogic. Keywords: Retention Manager, Location: Burton On Trent, ENG - DE14 ...

will support both customers and internal teams by ensuring orders, installations, and service changes are managed smoothly and professionally. You will take ownership of customer orders from start to finish, working closely with engineers, suppliers, and internal departments to ensure delivery within agreed Service Level Agreements. You will keep … customers informed throughout the process, resolve issues efficiently, and help maintain strong customer relationships. If you enjoy organisation, problem-solving, and working in a fast-paced, customer-focused environment, this role offers an excellent opportunity to develop your career. Who We’re Looking For: Previous experience ...

responsibilities This role would suit an experienced telecommunications or infrastructure specialist who enjoys working within a fast-paced operational environment where service resilience, customer experience & continuous improvement are key. You will join a highly productive infrastructure team delivering large-scale telecommunications & Digital projects across the Trust. The successful … Trusts Digital estate. We are looking for motivated individuals who can work independently, bring new ideas & help drive improvement across telecommunications & unified communications services. Experience within large or complex enterprise environments is essential. The successful candidate will have a genuine passion to make a difference and understand the impact ...

troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join a successful company, in a role supporting our international client base and offers exposure … technologies. RESPONSIBILITIES Logging and answering both technical and functional queries for international partners and customers Analysing and resolving application problems in complex, multi-tier customer deployments, often with no direct access to the affected system Participate in rota providing office cover from 8:00am to 10:30pm, Monday ...

Oracle Developer (CX Sales) Remote £65,000 - £70,000 + Remote + Training + Progression + Company Benefits Are you an experienced Oracle Developer looking to join one of the most progressive and ambitious Software House Companies in the UK, with a long, successful history having been established for nearly … Stakeholders to gather and analyse requirements Implement and customise oracle applications Provide ongoing technical support The Person: Oracle Application Development Experience with Oracle CX Sales Keywords: Oracle, Oracle Developer, Development, Software, Software Development, ERP, Spalding, Oracle CX Sales, Oracle Customer Experience Reference Number ...

Technical Customer Services Your new company We are working with an established international organisation seeking a Technical Customer Services specialist to join its specialist technical team. This role is focused on delivering high-quality technical support to both internal stakeholders and external customers, ensuring effective use, integration … troubleshooting of complex equipment and software solutions. The successful candidate will play a key role in enhancing the overall customer experience through expert guidance and problem resolution. Your new role As a Technical Customer Services Administrator, your role will involve: Technical Support & Troubleshooting. Act as a primary ...

000.00 + 6,200 car allowance + commission Summary: We are looking for a commercially driven Business Development Executive with proven air freight sales experience to join our client's growing commercial team. This is an exciting opportunity to win new business, build long-term customer partnerships … closely with internal stakeholders to deliver value-led logistics solutions. You will play a key part in driving profitable growth while ensuring an excellent customer experience Key Responsibilities: Drive new business growth across the air freight product offering. Build, manage, and convert a strong pipeline of prospects ...

Your new company We are working with an established international organisation seeking a Technical Customer Services specialist to join its specialist technical team. This role is focused on delivering high-quality technical support to both internal stakeholders and external customers, ensuring effective use, integration, and troubleshooting of complex equipment … software solutions. The successful candidate will play a key role in enhancing the overall customer experience through expert guidance and problem resolution. Your new role As a Technical Customer Services Administrator, your role will involve: Technical Support & Troubleshooting. Act as a primary point of contact for technical ...

long-established UK Odoo Gold Partner with a strong base in the West Midlands and a national client portfolio. This is a senior, customer-facing Odoo Functional Consultant role leading full-lifecycle Odoo implementations across Accounting, Inventory, Manufacturing, Sales and eCommerce for SMEs and mid-market clients. … configuration, data migration, UAT, training and go-live (Odoo 17/18) Run Odoo discovery and Conference Room Pilot workshops with finance, operations and customer-experience stakeholders, mapping current state to Odoo best practice Configure Odoo core modules – Accounting, Sales, Purchase, Inventory, Manufacturing (MRP), eCommerce, POS and Recruitment ...

hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deliver services that drive new levels of performance, competitiveness, and customer experience across their entire IT environment. Our more than 125,000 employees in over 70 countries are trusted by our customers to deliver … involve people leadership or project ownership. The role requires hands‐on execution, strict adherence to operational procedures, and close collaboration with internal teams and customer stakeholders. Role Scope This role is strictly operational and execution-focused: Daily operational tasks and support activities Incident response, troubleshooting, and escalation No people ...

summary Are you passionate about improving patient pathways and helping NHS teams deliver smarter, more efficient care? Were looking for a Customer Success Consultant to work closely with NHS clients to increase adoption of Patient Initiated Follow Ups (PIFU) and support an overall reduction in unnecessary follow-up appointments. … support decision making Provide training guidance and ongoing support to ensure successful adoption and user confidence Act as a trusted advisor ensuring a positive customer experience and effective use of the platform Collaborate with internal teams to deliver solutions aligned with NHS priorities and client needs About ...

enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry. What You Will Do: - Provide timely, professional, and effective … special testing of chambers, including research and development profiles, where extra technical expertise is required. - Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work. - Support quality audits and production inspections, ensuring products meet the highest standards before dispatch. - Assist ...

thousands of parking locations nationwide. By enabling drivers to use the apps they already trust, NPP removes friction, increases choice, and delivers a consistent customer experience while creating efficiency and value for local authorities and service providers alike. Originally established by the Department for Transport and now operating … efficiency and value for money. Support sustainable growth by aligning people, processes, and suppliers to organisational priorities. Person Specification Essential Proven leadership and management experience within a complex or scaling organisation. Strong financial and commercial acumen, with experience managing budgets, suppliers, or contracts. Demonstrated ability to use performance ...

challenges arising from managing aging assets, complex system interfaces, whilst embracing new services enabled through automation, data analytics and technology and achieving their customer service goals.* As the Client Framework Director, you will be responsible for setting our growth strategy for the NH Digital Services account. A key success … infrastructure and operational technology and how they relate to providing service to NH’s wider supply chain partners’ delivery and ultimate customer experience will be a distinct advantage. Experience of transportation and/or National Highways Operational Technology will further enhance the role’s ability to successfully ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

around 35 and overseeing a multi-million-pound revenue stream. The business has solid foundations but requires sharper execution, stronger systems, and consistently high customer service standards. Your mandate is clear: transform performance, embed accountability, and build a scalable engine for growth. Within twelve months the expectation … teams to diagnose issues in payroll and service delivery, redesigning processes to materially improve accuracy, consistency, and efficiency. Alongside this, you will elevate the customer experience, shifting the business from reactive service delivery to a proactive, high-quality client offering that builds trust and long-term relationships. ...

Identify operational inefficiencies and service gaps, resolving them through automation-first approaches. Lead shift-left initiatives that reduce manual effort, improve resilience, and enhance customer experience. Develop and support a citizen developer framework , enabling low-code delivery without compromising engineering discipline. Define and enforce clear policies for data handling … webhooks, and event-driven approaches. Provide constructive technical challenge to teams and stakeholders, calling out constraints that do not stand up to scrutiny. Technical experience Significant experience designing and delivering automation solutions in an MSP or complex service environment. Strong hands-on capability with Microsoft Power Platform , including ...

Cargo inspection systems used in transportation, security, and industrial applications. This role ensures delivery of high-quality installation and support while maintaining strong customer satisfaction and compliance with regulatory standards. Job Description Key Responsibilities Lead a team of Installation engineers/techs to support installation, troubleshooting, preventive maintenance … processes, root cause analysis and field fixes for critical issues. Partner with Engineering, Manufacturing, Quality, and Product teams to improve installation readiness, execution and customer experience. Ensure compliance with safety standards, radiation regulations and local laws where systems are deployed. Drive team training and certification programs to ensure deep ...

Business Unit. The role ensures GI successfully adopts and improves digital tools, analytics, automation, and AI‐enabled capabilities to improve quality performance, process consistency, customer satisfaction, and operational efficiency. It acts as the bridge between business stakeholders, QCI process owners, and technology teams, ensuring digital solutions align with … make an impact Translate corporate QCI digital strategy into a GI‐specific digital deliverable roadmap , aligned with business priorities, quality requirements, and customer expectations. Identify opportunities for automation, workflow digitization, process monitoring, and data‐driven decision‐making across GI. Lead implementation and lifecycle management of digital platforms supporting ...

Year FTC - Hybrid - Burton-on-Trent We're looking for a Digital Architect to help shape and govern digital solutions that deliver exceptional customer experiences and power a large-scale digital transformation. You'll work in a fast-moving, agile environment, collaborating closely with product, engineering, and delivery teams ...

operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing … already operating in a management role. You will likely have: Strong technical understanding across IT infrastructure including Windows, networking, and Microsoft 365 Experience managing or supporting SLAs and service performance metrics A hands-on leadership approach Strong communication and stakeholder management skills A passion for developing people and improving ...

live event venues nationwide, including Premier League football clubs, large stadiums, and other iconic event spaces, where high-quality security, operational delivery, and customer experience are critical. Alongside security and stewarding, the business also delivers crowd, traffic and parking management, supporting clients across complex, high-footfall environments. … iconic venues and major events Lead a small, high-performing team with strong senior leadership backing About you: Proven B2B sales and business development experience within a B2B service environment or outsourced or contracted people services. This could include security, cleaning, facilities management, waste, recruitment, etc Comfortable selling multi ...