1 to 25 of 45 Permanent Customer Experience Jobs in the West Midlands

Head of Client Relations SaaS experience essential West Midlands, Hybrid Up to £90k, plus Car allowance and bonus scheme Benefits: Car allowance Bonus scheme Hybrid working I am working with an enterprise level SaaS Client who is currently looking for a Head of Client Relations to support revenue growth … post sales solutions, including but not limited to proposals, RFP's, solutions, adoption of solutions, CSAT They are looking for someone with experience in SaaS sales solutions, and working within regulated industries such as finance, pensions, or insurance SaaS is highly desirable. Experience and Skills required: SaaS environment ...

Customer Experience Manager Tamworth, Staffordshire (Hybrid-Working) Up to £60,000 per year + Car/Car Allowance Plus an excellent company benefits package (25 days holiday + Bank holidays, Pension, Healthcare, etc.) Skills and Experience: Proven experience in a customer experience, customer success, technical account management or service delivery role. Professional, customer centric and presented in a great manner for both customers and team Assertive and confident behaviour with a robust character and resilience to achieve positive outcomes. Experience managing complex customer journeys involving hardware installation, commissioning ...

Title: Head of Customer Experience Salary: £55,000 – £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join … measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading customer experience, customer success, or operations teams in a technology or product ...

Title: Head of Customer Experience Salary: £55,000 - £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join … measure success and to demonstrate impact Monitor CSAT survey responses and resolution time metrics Use data to inform priorities and track the success of CX initiatives. What we are looking for: Experience leading customer experience, customer success, or operations teams in a technology or product ...

Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success Executive Lead) - Executive role reporting directly to the CEO A Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success … market and an ambitious roadmap around Cloud transformation, this is a rare opportunity to join the Senior Leadership Team , shaping the long-term customer journey and driving measurable value for a loyal client base. To be successful in this role you should have: Enterprise software experience ideally ERP. ...

days onsite) Were partnering with a growing, technology-led business to appoint a Network Service Operations Manager responsible for ensuring operational performance and customer experience across a national service network . This is a hands-on role at the heart of service delivery, ideal for someone who thrives … improving processes, using data to drive decisions, and ensuring services are reliable, efficient, and customer-focused. The environment includes hardware and software-based infrastructure , including EV charging systems, where uptime and performance are critical. The Role You will take ownership of day-to-day service operations, with a strong ...

Grow with us. Do you love helping customers win? At B2BE , we turn complex challenges into simple, powerful solutions. We’re looking for a Customer Success Consultant who’s passionate about problem-solving, relationship-building, and making every customer experience a success story. RESPONSIBILITIES: Build and maintain … strong relationships with customers to drive retention and satisfaction. Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. Foster long-term client relationships by understanding their goals, challenges, and requirements. Develop a strong understanding of our software solution and its functionalities. Understand customer ...

delivered efficiently and effectively. By using insights to drive a performance-focused culture, the role will help shape innovative solutions that improve the customer experience and service outcomes. Position: Planning Performance and Process Analyst Salary: £37595 Location: 4040 Lakeside Hours: 37 hours Monday – Friday between … culture of honesty, transparency, and continuous improvement, celebrating successes and learning from challenges. Support projects and initiatives that boost productivity, quality, and the overall customer experience. Encourage collaboration, share ideas, and have open conversations to make lasting improvements. Translate complex data into clear insights that help teams make informed ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … into very difficult concepts. xkybehq You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

leading escorted tour and river cruise companies, proudly creating high quality, carefully curated travel experiences for almost forty years. We are passionate about exceptional customer experiences and are recognised for our award-winning service. As a growing business, we combine our love of travel with a strong focus … exciting journey to transform how data powers decision‐making across our business. As we continue to enhance our digital, analytics, and customer experience capabilities, we’re looking for a Data Product Owner to shape the enterprise data products that fuel insight, reporting, and innovation across the organisation. This ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity ...

point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working closely with internal teams to manage the full service lifecycle. … accountable for communication, performance, and outcomes - owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead, and document structured Service Review Meetings with key stakeholders Produce and present Service Management ...

Service Desk Engineer/1st Line Support IT Helpdesk Analyst Do you have First Line IT Support experience, looking to progress into a Second Line role? Or do you have excellent remote customer service skills with an interest in all things IT and Technical … would like to hear from you! Join a growing customer success team providing IT support, helpdesk services and technical support within a successful software environment, developing troubleshooting and customer service skills. If you’ve also worked in the following roles, we’d also like to hear from ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

been completed and proactively seek new knowledge from other departments through open dialogue. Using trained knowledge provide product and application advice to all customer groups or pass on to suitable technical support in good time, ensuring customer service follow up communication. Ensure customer relationship knowledge is shared … external teams. Attendance to trade shows, corporate events, displays and meetings as and when required. Identify improvements that can be implemented to enhance the customer experience, the supplier experience and the profitability of the business. Responsible for ensuring SPA agreements are adhered to and associated account managers ...

Technical Support Director Telford Permanent Up to circa £75,000 per annum (experience dependant) + Bonus + Car + other perks Are you a hands-on engineering leader ready to make a real impact? This established and globally recognised engineering business is seeking a dynamic Technical Support Director … take full ownership of customer-facing technical functions, with a strong emphasis on strengthening After-sales and Service Support . This critical, high-impact role offers the opportunity to enhance customer experience, elevate operational performance, and lead teams at the heart of product commissioning, service and lifecycle ...

truly data-driven organization. This is a senior leadership role responsible for turning complex data into clear, actionable insight that improves marketing effectiveness, customer experience and commercial performance across both retail and wholesale channels, online and offline. As a member of the Marketing Leadership Team … KPIs and measurement frameworks Balance strong data foundations with higher-value analysis and insight Build Reliable Data Foundations for Marketing Own marketing data models, customer definitions and data governance Ensure robust data integration across key systems and platforms Maintain high standards of data quality, accuracy and consistency Marketing Measurement ...

skilled Business Analyst with a passion for digital transformation? Do you thrive in a fast‐paced environment where innovation, collaboration and customer experience are at the heart of everything you do? If so, Riviera Travel would love to hear from you. As one of the UK’s leading … exciting digital roadmap and we're looking for a talented Digital Business Analyst (DBA) to help shape the future of our platforms, processes and customer journeys. The Role: Working within our Technology & Change team, you’ll play a pivotal role in improving the digital products that underpin our award ...

with a premium direct-to-consumer offering. Their DTC business is still young, with strong early traction and a clear ambition to refine its customer acquisition, conversion, and digital performance. The team is collaborative, warm and creative, with a thoughtful approach to brand experience and growth. The Role … digital performance, focusing on building a consistent rhythm of testing, learning, and optimisation. Your work will directly shape how the business grows its customer base and improves its onsite experience. Key responsibilities include: * Running weekly trading routines, reviewing performance and driving clear actions * Translating data into commercial decisions that ...

Title: Customer Support Executive Location: Telford Work Pattern - Hybrid (Mon and Tues in office) Type: Permanent, full-time Salary: Up to £32,000 base - plus additional earning potential (around 1/3 of salary in addition) About the Role: We are looking to hire a new Customer Support … driving new member growth at our client. You will be assisting customers with their annual subscription renewals and delivering a 'best in class' customer experience to our customers, delivering the happiness we promise. You'll receive full support to succeed, including comprehensive product training, sales coaching, and ongoing ...

join their IT Department in Birmingham (hybrid working available). By combining industry expertise with innovative technology, they aim to streamline operations, enhance customer journeys, and stay at the forefront of digital transformation in travel. As an AI & Automation Executive, you will support the development and implementation of artificial … intelligence and automation solutions to improve business efficiency, customer service, and decision-making processes. JOB DESCRIPTION AI & Automation Development Assist in designing and implementing AI-driven solutions (e.g., chatbots, recommendation engines) Support automation of repetitive business processes (e.g., booking workflows, reporting) Help integrate AI tools with existing systems ...

insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. Stakeholder Leadership … models, or outreach activities). Provide options and recommendations while enabling the business to understand and own its risk decisions. What skills, knowledge and experience will you need? Experience providing analysis, risk assessment, or decision support within complex, multi-team environments ideally in large organisations with distributed accountabilities ...

Drive our growth. Shape customer opportunity. Be our next Senior Business Development Representative! Were looking for a Senior BDR to fuel our pipeline, convert insight into opportunity, and play a key part in supporting our Account Management and Marketing teams. Youll be the voice behind our campaigns, the curiosity … every customer conversation, and the driving force behind high-quality Sales Qualified Leads (SQLs). From turning MQLs into meaningful conversations to uncovering upsell and cross-sell potential, youll help us connect the right customers with the right solutions all while capturing the intelligence that powers smarter selling. This ...

enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry. What You Will Do: - Provide timely, professional, and effective … special testing of chambers, including research and development profiles, where extra technical expertise is required. - Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work. - Support quality audits and production inspections, ensuring products meet the highest standards before dispatch. - Assist ...

logistics. From Harvey Nichols and Selfridges, to Papa Johns, Vue International and Hobbycraft, our award‑winning tech services and software help brands deliver exceptional customer experience, every single day. As we continue to grow, we’re looking for curious, proactive problem‑solvers to help us keep mission‑critical … distribution centres. This isn’t just break–fix. You'll become a trusted expert, working closely with 1st–3rd line teams, suppliers, and customer stakeholders to keep systems stable, solve recurring problems, and continuously improve how we support our customers. If you love getting stuck into complex issues, enjoy ...