1 to 25 of 43 Permanent Customer Experience Jobs in the West Midlands

productivity within all relative departments. Develop and drive good working relationships with internal and external stakeholders, including all operational departments, suppliers, supply chain management & customer services. Ensuring operational service level agreements are achieved and continuous improvement is driven across all 3 functions. Deliver and maintain daily operation in line … with internal SLA’s and KPI’s Ensuring efficient lines of communication are maintained between team members, operational management, the customer, other internal departments and external suppliers. Implement and maintain effective QC functionality across all departments to deliver maximum performance and overall customer experience. Ensuring all suppliers adhere … any issues and information that may be required for the next shift. To complete and maintain 1 to 1’s within department KNOWLEDGE AND EXPERIENCE Knowledge of all Warehouse Operational roles. Experience in supplier management and SLA negotiation. Experience in leading and developing a team. Microsoft Office more »

and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915+ employees from over 80+ nationalities, as of June … and the Credit Control Department • Facilitating debtor payment to agreed terms. Taking actions to address late payment, with a focus on root cause resolution. • Customer queries to be logged, escalated and followed up timely with relevant departments • Effective management of collection system, adhering to all best practice standards • Build … approach to all work matters • Determined to succeed and flourish during times of change • Clear, focused and driven to achieve cash collection targets • Excellent customer services skills with a proven track record • Ability to work on own initiative • Solution orientated with good problem solving skills • Advanced competency with MS more »

the office, 2 days WFH) Salary: £63k - £73k + bonus + benefits Do you want to work for a business that puts governance and customer experience at the heart of everything it does? Or perhaps you feel undervalued in your current role and would love to join an … procedures and contribute to the identification, assessment, communication, tracking and reporting of conduct regulatory change matters facing the Bank. You’ll have gained previous experience in a Compliance Manager role within the banking or mortgage arena and will have a very strong working knowledge of relevant regulatory requirements. It … s important that you have experience of leading and contributing to Compliance projects and that you possess excellent stakeholder management skills. Interested? Click apply and send over your CV. Not got an up to date CV? Don’t worry, you can always give me (Mark) a call on more »

hosted on Oracle Cloud Infrastructure (OCI), built for Oracle Fusion Cloud Applications. Our Services deliver pre-built data models for ERP, HCM, SCM, and CX applications. Additionally, we have offerings that provide semantic layer KPIs and metrics, and modern visualizations that provide analytical and actionable insights to the Business User. … cloud capabilities and tools, with a focus on OCI tools, process, and configuration. Perform daily tasks in accordance with process, compliance and regulatory standards. Experience: Experience with Cloud Platforms: Configuration, operations, tools and process. Providing Cloud Platform networking, infrastructure, and service support. Methodical approaches to troubleshooting and solving … databases. Championing a culture of continuous improvement and innovation within the DevOps team Gain and maintain UK Gov security clearance. Preferred Qualifications 4+ year experience of running large scale customer facing web services. Cloud Platform experience, such as OCI ,AWS, Azure, or GCP compute, storage, and network more »

A rapidly growing manufacturer and distributor of high quality and innovative LED lighting products and wiring accessories for a global customer base. The Group supplies a blue chip and diversified customer base of trade distributors, retailers, wholesalers, and project developers with a wide range of products which broadly … entering product listings, pricing, and promotions Taking ownership of the end-to-end process, from product upload to order fulfilment, to enhance the overall customer experience. The Person To be considered for the role of Amazon Account Manager, you must possess the following attribute Analytical with strong focus on … attention to detail. Experience of fully managing a busy retail account (ideally both UK and international) Confident using Advertising Console. Strategic thinking with a creative mindset and passion for innovation. Strong project management skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment. Commercially more »

Graduate Customer Support Coordinator Location: Coventry Salary: Competitive Working Hours: Monday to Friday (8:30 AM to 5:00 PM or 9:30 AM to 5:30 PM) with flexible hybrid working up to once a week and early finish every other Friday. Exciting Opportunity for Recent Graduates! We … are looking for an enthusiastic Gradute Customer Support Coordinator to join a renowned organisation within the order management sector. This role is an excellent opportunity for graduates with experience in a customer service office environment, aiming to advance their careers in a dynamic workplace. Key Responsibilities: - Act … as the primary point of contact for customers, managing orders from placement to delivery to ensure a premier customer experience. - Oversee order book reviews and manage late backlogs. - Maintain proactive communication with customers and internal teams using various platforms like OEC ticketing. - Address customer enquiries and resolve delivery more »

as soon as possible. While some new photography will be required, we have an extensive range of stock images that can be utilised. Automotive experience would be beneficial, but thorough product knowledge will be given to help you be successful in your role. Your Role: Create new product listings … the team within 24Hrs of notification. Work closely with buying, sales and marketing to discuss USPs and identify opportunities. Make changes to improve the customer experience and increase conversion ratio Manage product listings in line with company needs (Aged, Idle, Target) Post Listings internally and on third party … sites, (Quirky Campers, Ebay) Personal attributes: Keen team player Attention detail Experience: Experience of using a website CMS or eCommerce platform (WooCommerce) Understanding of HTML Understanding of SEO Strong, professional written and verbal communication skills. Why Join Car Van & Minibus World Ltd: Family-Oriented Environment : As a family more »

innovative team. The successful candidate will help to boost the companies continued growth and act as a key member of staff who will attend customer call outs, perform routine servicing and will collaborate with other Field Engineers on installations. Salary: £25,000.00-£45,000.00 per year (based on experience … other documentation as required To be considered for interview: A formal engineering qualification OR HNC/HND level education OR 2 years field service experience Experience of electrical installation (Qualified with 18th Edition would be an advantage). PASMA and IPAF would also be desirable Adaptable on your … and problem-solver Organised and with excellent attention to detail Excellent time management skills Good written and verbal communication skills Enjoy delivering a great customer experience Full UK drivers licence Willing to travel the UK and on occasion internationally Whats on offer? Competitive salary Career progression Full training more »

a Difference Together. As a truly people focusedbusiness, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We'll support you with fantastic toolsand training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real … re great with people? Our recent trainee recruits have come from industries like retail, hospitality, beauty and driving roles with a passion for great customer service, or for cars. We are open to applications from people across many different industries or at any stage in life and we have more »

internal and external stakeholders is vital to success. What you'll need to succeed You will understand market dynamics and cost drivers and have experience of undertaking a range of sourcing activities including RFQs, formal tenders and sourcing competitions. You will be a strong negotiator with contract management experience to ensure full end to end delivery and robust supplier management. Maximising internal customer experience is a significant part of the role, requiring excellent communication, planning and organisational skills and the ability to foster effective and collaborative relationships across a broad spectrum of stakeholders. Previous experience more »

Account manage the customers you onboard with a service focus Carry out a tailored sale to ensure the proposed solutions would best-fit a customer’s needs Key Responsibilities include : Generating your own meetings through business development activity and networking, Proactively working with Telecoms account managers to explore cross … pipeline, Acting as a point of contact through the deployment, coordinating with internal teams to ensure a smooth project roll out and a positive customer onboarding experience, Working with internal departments to promote cross selling across our product portfolio wherever possible (business mobile, telephony, connectivity), Managing accounts introduced … all product development, ensuring your product knowledge remains current Best practice use of the company CRM throughout, Work within our values, ensuring a positive customer experience throughout and team player mentality Specification The successful candidate will have a minimum of 2 years’ experience in a self-generating more »

effective utilisation and enhancement of SFMC across the entirety of JLR. Your mission? To be tasked with ensuring the platform enables and powers exceptional customer experiences befitting of Modern Luxury, and ensuring JLR derive measurable return on investment from the significant licence investment in Salesforce. Key Accountabilities and Responsibilities … risk – such as Data Retention, DSAR requests WHAT YOU’LL NEED Must demonstrate understanding of the role of a marketing leading Marketing Automation and Customer Experience platform in the organisation Experience with using Salesforce Marketing Cloud Experience/understanding of digital tools/assets/platforms more »

Transformation realm. This individual will be a strategic and capable Content Transformation Technical Product Owner to join our dynamic team at JLR within the Customer Experience space. Your mission? To play a crucial role in ensuring the effective utilisation and enhancement of our Content Transformation capability within our … process Actively participates in Agile ceremonies and processes, identifying key deliverables, stakeholders and dependencies throughout QBR and sprint planning process WHAT YOU’LL NEED Experience/understanding of digital tools/assets/platforms (DAM, CMS, CRM, Analytics) Ability to work independently and proactively, taking full ownership and responsibility … methodology Strong interpersonal/communication skills, including the ability to support cross-functional relationships and communicate effectively at all levels Agile (SCRUM) processes/Experience of working in an Agile Environment Successful governance of Digital projects, delivered on time and budget SO WHY US? Bring all this to the more »

global sporting events. Although relatively small in the UK, the team is supported by international colleagues to enable the delivery of an impeccable service & customer experience. The organisation is ambitious for the future and are looking to identify and appoint a General Manager capable of not only maintaining the … next step on their career journey who are excited to join a global brand operating in the sports industry and have previous skills and experience in effectively leading, motivating and managing a small team of technology and service delivery professionals. Working with autonomy, you will drive the strategic direction … of the business ensuring commercial growth through the development of new & existing contacts from across the international sports sector. You will have previous experience of operational and financial management – ideally with offsite events, installations, or service delivery models along with business development and client relationship management skills. This role more »

multi-million pound change programme, this will certainly hit the mark. We're looking for someone who has: A degree level qualification or demonstrable experience of leading numerous complex multi-stream transformation programmes from concept stage through to delivery. Qualified in a relevant project management discipline such as Prince2 … stream transformational programmes from concept stage through to delivery in a fast-paced environment and leading and delivering large scale transformation activities to enhance customer experience to time and budget. A strong strategic mindset with the ability to translate vision into actionable plans. Exceptional leadership skills, with the more »

world’s leading manufacturers. Due to our continued growth we are now recruiting for a Digital Manufacturing Support Lead to be based at our customer site in Gaydon. Job Purpose The person will be placed as Sr. DELMIA Support Consultant at the customer location in PLM Operations team. … value stream leads for production support activities Execute Tech support responsibilities: End-to-End ownership of tech support request from opening until closure ensuring customer satisfaction via Visit, Phone, Confluence or E-mail Determine source of the problem (Product based, Installation, Access, Data specific, License specific, Process based etc. … cross functional teams and development squads Coordinate Technical Support activities with Tech Support group, provide necessary inputs to increase operation services quality and improve customer satisfaction Understanding the SAP requirement for 3DExperience-SAP integration issues and identifying right stakeholders for production issue resolution or suggest/perform bypass methodologies more »

The Role in a Nutshell We require a design-focused thought leader in the field of IP and Optical networks. A transformational leader, with experience in integrating network and systems technologies using CI/CD capabilities, Agile, and the latest integration tools. The Business A world leader in converged … high-quality principles, services, standards, and creative/innovative solutions Adhering to the Optical Network Strategy in collaboration with the Strategy team, partner, and customer groups (3-5 year plan) Develop, maintain and communicate technology blueprints Work with multi-disciplinary engineering staff to understand and implement feature requirements for … of new technology for network solutions Creating new technical standards by which all solutions will be measured, ensure quality and leading initiatives to improve customer experience Provide an architectural steer for major business projects Working with Strategy to proactively engage with industry forums, standards organisations, vendors, and Cloud more »

Senior Product Owner - Digital Banking Full Time/Permanent Hybrid/Birmingham - 1 day a week on-site Salary is negotiable depending on experience The Company My client is an established bank who are experiencing an exciting period of growth and transformation. They are headquartered in Birmingham City Centre. … Owner, you will lead the continuous improvement of Online & Mobile Banking channels ensuring the order of feature improvement is consistent with strategic ambitions of customer-centred development. You will be accountable for quality control relating to feature developments, gaining stakeholder sign-off, and have ultimate responsibility for all requirements … whilst working very closely with the customer experience team. You will ensure future developments are in line with customer needs, and commercial appetite, and support the bank's growth strategy across all product lines which includes transactional banking, payments, lending, and digital banking. Skills and Experience more »

KGSO), you will play a pivotal role in enhancing the efficiency of our Service Logistics & Supply Chain (SLSC) operations while ensuring compliance and maximizing customer satisfaction. Focused on the UK calibration and repair customer programs, you will leverage your expertise in supplier management to drive revenue generation and … ensuring alignment with contractual obligations and attention to detail. Provide timely and accurate quotations for sub-contract prices through the Sales system, catering to customer needs. Manage the daily prioritization of customer orders, proactively communicating status updates and addressing escalations as needed. Respond promptly to customer queries … documenting information for clarity and reference. Process new customer requests efficiently, coordinating with suppliers and logistics to ensure timely execution. Monitor and manage Turn Around Time (TAT) for outsourced jobs, adhering to customer contractual commitments. Handle requests to verify the status of received items or other processing steps more »

the energy transition. Consumers and businesses alike are actively choosing low-carbon homes and offices, and they expect greater empowerment and a more sophisticated experience from their energy suppliers. Against this backdrop, Wipro is enabling electric, gas and water utilities to leverage digital and optimisation capabilities to reinvent themselves … streamline and accelerate business decision making, deliver a superior customer experience and help them transition to a low-carbon, decentralized, federated energy ecosystem. THE ROLE As part of our UK Utilities vertical you will be collaborating with our internal team and with the customer teams, i.e. Optimisation … policies and standards, Working as an expert supporting design, development, implementation, and testing of complex GIS applications, Documenting functional and technical specifications that meet customer configuration, reporting, customisation and integration requirements, Contributing to the development of new methods, procedures, processes and/or system requirements, Help design solutions for more »

remains accurate and up-to-date. Collaborate with Sales and Technical Contact Centre Teams: Work closely to coordinate training efforts and ensure a seamless customer experience for our installers. Document Training Activities: Maintain detailed records of training activities, including attendance, topics covered, and customer feedback. Use this … team at various shows and events. What We’re Looking For: Bachelor's degree in engineering, renewable energy/related field would be advantageous. Experience working hands-on with renewable energy systems, products and technology would be desirable. Excellent spoken and written communication skills. Ability to convey complex technical more »

the design, manufacture, and distribution of luxury automotive brands, recognised globally for our commitment to innovation, quality, and engineering, centred around a world-class customer experience. Responsibilities Managing and supporting suppliers for successful Supplier Launch readiness for all new model activities Implementing and managing advanced product quality planning (APQP … IATF16949 and ISO9001 standards. Essential Skills Bachelors degree in Mechanical Engineering, Automotive Engineering, or a related and equivalent discipline Minimum of 5 years proven experience in an STA role working on Supplier Quality Assurance within the automotive industry within an OEM or 1st Tier Supplier Knowledge of Manufacturing processes more »

support and training strategies, policies, and procedures to meet organisational goals and objectives. o Using a variety of training and troubleshooting techniques ensuring the customer receives a first-time fix/solution whilst also helping the customer to be empowered to be able to navigate, troubleshoot & install themselves … necessary adjustments to enhance outcomes. o Carry out maintenance, compliance testing, fault finding and installation of our full product range across a variety of customer sites o Challenge the status quo to do things better, continuously assess our products then make suggested improvements via the appropriate channel/stakeholder … o Collaborate with other areas of the business where appropriate to assist in ensuring our customers receive the best customer experience possible out in the field Person Specification; o Proven experience 2+ years in field support, training, or a related role, preferably in a managerial or supervisory more »

reviewing and analysing the business, functional and technical requirements The Solution Architect will: Work across Transformation Organization and business teams toprovide a seamless internal customer experience, identify, prioritize, and plan technology enabled process improvement demand,manage delivery of product backlogs arising from process improvement demand Identify, evaluate, and … you to have/be: Essential A proven track record working as a Solution Architect and a concise understanding of current architectural best practices Experience in SAP and non-SAP enterprise integration Technologies and tools e. g. MS Azure, Dell Boomi etc. Experience in articulating, presenting and communicating … SD, MM, PM, FICA, IS-Oil in S/4 HANA 1909 and higher business suite Software full Lifecycle Management Software Release Management Demonstrable experience of managing/coordinating cross-functional teams Preparing and providing SAP solution demonstrations to the team, business partners and leadership, including end user support more »

website uploads and landing pages development. Shaping and delivering the ecommerce strategy to drive on/off-line traffic and sales and improve the customer experience. Managing the customer database and communication using various channels, including email, post, SMS. Requirements: Prior experience in a similar managerial/… mix across a wide catalogue of products. Confidence developing and overseeing retail and eCommerce-focused digital marketing strategies. Excellent understanding of UX, web design, customer flow and web analysis. Confidence in traffic analysis, reporting tools and optimisation. Knowledge of Attribution modelling, website speed optimisation, A/B testing, conversion … A hands-on approach and attitude to get things done. Excellent written and verbal communication skills. Proficiency in relevant reporting tools including Google Analytics. Experience/upstanding of Meta. Understanding and experience in, Adobe Photoshop, InDesign, Dreamweaver and Illustrator (Advantageous, not essential). Knowledge and understanding of photography more »