18 of 18 DemandTrendPermanent Customer Requirements Jobs in the West Midlands

attention to detail, communication, and teamwork within the team. Candidates with a good understanding of all aspects of Systems Engineering relating to lifecycle processes and methodologies should apply. Responsibilities Requirements Analysis & Management Review and interpret User Requirements Documents (URDs) Derive and document system/sub-system requirements Establish and control requirement baselines Perform impact assessments on change … requests Manage requirements through IBM DOORS (or equivalent) Solution Development Develop technical solutions for hardware, software, and systems-of-systems Decompose requirements into design building blocks at system and subsystem level Identify, propose and secure buy-off for system solutions Support configuration definition and management activities Artefact Generation Produce high-quality technical documentation in line with project governance … verification plans You are expected to be able to work in all areas of top the V model where you will be able to support concept translating systems to customer requirements, through to in-service support. You will be expected to provide systems engineering support to customer design and engineering management teams. Full requirements management (creation More ❯

attention to detail, communication, and teamwork within the team. Candidates with a good understanding of all aspects of Systems Engineering relating to lifecycle processes and methodologies should apply. Responsibilities Requirements Analysis & Management Review and interpret User Requirements Documents (URDs) Derive and document system/sub-system requirements Establish and control requirement baselines Perform impact assessments on change … requests Manage requirements through IBM DOORS (or equivalent) Solution Development Develop technical solutions for hardware, software, and systems-of-systems Decompose requirements into design building blocks at system and subsystem level Identify, propose and secure buy-off for system solutions Support configuration definition and management activities Artefact Generation Produce high-quality technical documentation in line with project governance … verification plans You are expected to be able to work in all areas of top the V model where you will be able to support concept translating systems to customer requirements, through to in-service support. You will be expected to provide systems engineering support to customer design and engineering management teams. Full requirements management (creation More ❯

attention to detail, communication, and teamwork within the team. Candidates with a good understanding of all aspects of Systems Engineering relating to lifecycle processes and methodologies should apply. Responsibilities Requirements Analysis & Management Review and interpret User Requirements Documents (URDs) Derive and document system/sub-system requirements Establish and control requirement baselines Perform impact assessments on change … requests Manage requirements through IBM DOORS (or equivalent) Solution Development Develop technical solutions for hardware, software, and systems-of-systems Decompose requirements into design building blocks at system and subsystem level Identify, propose and secure buy-off for system solutions Support configuration definition and management activities Artefact Generation Produce high-quality technical documentation in line with project governance … verification plans You are expected to be able to work in all areas of top the V model where you will be able to support concept translating systems to customer requirements, through to in-service support. You will be expected to provide systems engineering support to customer design and engineering management teams. Full requirements management (creation More ❯

PURPOSE OF ROLE: Build and maintain strong customer relationships that drive adoption, retention, and long-term success. Ensure customers achieve their desired business outcomes through the company’s software solutions and services. Act as a trusted advisor to customers, promoting satisfaction, growth, and advocacy. Serve as the customer’s voice within the organization, ensuring feedback informs solutions and … service improvements. OBJECTIVES OF ROLE: Retention – Strengthen customer loyalty by proactively managing relationships and resolving issues before they escalate. Satisfaction – Drive high customer satisfaction through regular check-ins, feedback loops, and timely support. Adoption – Ensure customers gain maximum value from solutions by promoting effective use of features and services. Expansion – Identify and support opportunities for customers to expand … usage of the company’s solutions and services. Advocacy – Turn satisfied customers into advocates by encouraging case studies, testimonials, and referrals. RESPONSIBILITIES: Customer Onboarding & Adoption Lead onboarding and training for new customers. Ensure smooth implementation and early realization of value. Promote adoption of key features aligned with customer goals. Relationship Management Act as the primary point of contact More ❯

Are you an experienced Technical Sales/Customer Services Advisor keen to support solutions within the manufacturing sector? If so, the following permanent role could be for you. My client is a leading manufacturer of custom-made steel door solutions in the Newcastle-under-Lyme area. They are looking for an Internal Sale Support Officer/Customer Services … Production Teams. This is an exciting time to join a thriving business who have recently experienced significant investment in the growth and in the facility to ensure market leading customer quality and innovation. You will be responsible for: Preparing and submitting quotes in line with customer requirements and health and safety requirements Responding to customer … customers (specification advice, preparing and submission of literature) Providing after sales support (drawings and specifications) Providing support to the external sales team Sourcing new customers You will have: Strong customer service and query resolution skills Proficiency in MS Office Strong organisations skills Some experience of technical sales (highly desirable) Estimating experience within the manufacturing industry (highly desirable) CAD experience More ❯

systems within the UK. Managing the project related tasks and milestones, whilst coordinating with all relevant stakeholders from order acceptance to final handover. You will also maintain and enhance customer satisfaction by ensuring that customer requirements and all targets are met, providing excellent service at every stage of the project. Homebased role reporting into our Coleshill site … with regular travel to other ABB sites and occasional nationwide travel to customer sites as necessary. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates … of parts. Responsible for risk & method statements (RAMS) which are to be issued to engineers and customers. Ensure submitted engineer work reports are checked, stored and submitted to the customer in a timely manner in accordance with our policies and contract KPIs Working with suppliers and subcontractors and other ABB functions to coordinate projects. Carrying out sustainability observational tours More ❯

media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key Account Management structure that reports into the Key Account Manager. It encompasses a multitude of tasks involved in customer management and operations to ensure the efficient and effective execution of customers' business. The role is responsible for coordinating all activities relating to customer management tasks and ensuring proper execution in key responsibilities and deliverables. Your tasks Overseeing the daily operational performance and KPI achievement for your customer includes: Managing inbound/outbound deliveries, returns, and the … progress any ad hoc operational and transport requirements. Point of contact for internal and external escalations where you will recognise, investigate, resolve, and communicate queries in line with the customer SLAs. Manage operational and transport performance for launch events or continuous improvement projects. Analyse data for KPI reports and provide written investigation results and corrective action plans Manage the More ❯

efficiently multitask Flexibility in attitude and thought processes, as well as the capacity to adjust priorities as needed Proven comprehension of projects from a client and business standpoint Discussing customer requirements with the development team Communicating with management and technical support colleagues in a clear and consistent manner Writing and fixing computer code Overseeing software development initiatives Making … is fulfilled To guarantee robust functionality and optimisation, trials, testing, and quality checks are conducted. Maintaining thorough documentation of development procedures Fulfilling the standards and expectations of each individual customer Creating and maintaining databases for software Required Skills and Qualifications Educational Background: Generally, one needs a bachelor's degree in computer science, software engineering, or a similar discipline. Proficiency … the project, you can work separately or in groups. Note: The purpose of this job description is to give a broad overview of the role. Depending on the particular requirements of the organisation, duties and responsibilities may change. Types of Jobs: Permanent, Full-Time Salary: £28,000.00 to £45,000.00 year Benefits Canteen Program for Employee Mentoring Parking is More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … high-profile utility client. This hybrid role involves office-based collaboration, remote work, and occasional travel. What will you be doing? You will be able to capture and analyse customer requirements to design scalable, repeatable, and customised solutions, utilising standard services where possible.You will serve as the key signoff authority for technical artefacts, including designs, test approaches, and … technical and project outcomes align with design principles.You will build trusted relationships as the IP technical authority, offering end-to-end guidance. Ability to design, support deployment, and ensure customer networks are fit for purpose, with templated, modular, and industrialised configurations.You will oversee quality assurance throughout the design and implementation process to uphold standards. What youll bring? Minimum More ❯

Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs. They are recruiting a Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support … service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements. This is a home-based role in a fast-moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for … new and existing customers. Key responsibilities Evaluate customer requirements and design appropriate service solutions Support sales meetings and present proposals to technical teams and senior stakeholders Lead the design process and ensure solutions can be delivered effectively Produce documentation, proposals and commercial models for approval Manage risk, assumptions and service validation through to handover into operations Contribute to More ❯

Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs. They are recruiting a Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support … service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements. This is a home-based role in a fast-moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for … new and existing customers. Key responsibilities Evaluate customer requirements and design appropriate service solutions Support sales meetings and present proposals to technical teams and senior stakeholders Lead the design process and ensure solutions can be delivered effectively Produce documentation, proposals and commercial models for approval Manage risk, assumptions and service validation through to handover into operations Contribute to More ❯

along with an excellent package. In this role you would work closely with the Sales and Account management teams to build and present software demos, to ensure they meet customer requirements. You will be responsible for specialising in ERP solutions, stock management and product ordering system that help their customers streamline operations, improve efficiency and drive growth. Responsibilities: Build More ❯

involve being on hand for the sales team to provide them with technical support during the sales process, carry out site surveys to ensure all aspects of the customers’ requirements are met and the solution proposed technically fits the environment, and specifying the correct amount of labour required to carry out the installation successfully. An element of project management … are carried out to a high standard and handed over to the client in a professional manner. Main Tasks and Responsibilities: Design and commission Audio-Visual solutions to meet customer requirements. Producing an equipment list of everything required for the solution specified. Produce schematics and technical documentation. Attending meetings with business development managers, acting as a technical expert Program … area, salary is £50k-£55k doe, plus car and benefits. Your skills and experience • Minimum of 2 years in a similar role. • Minimum of 2 years working in a customer facing role. • Good knowledge of AV technologies, including VC and UC. • An ability to communicate technical information to non-technical staff across all levels in a way that is More ❯

have a strong systems engineering background, ideally from the EV, Automotive or Electronic OEM industries. Responsibilities for the Senior Systems Engineer - R&D will include: Working with and collating customer requirements. Acceptance, decomposition, and management of customer requirement specifications. Where the company's acceptance may require multiple stages of evaluation to develop a concept through system modelling and … simulation Defining the product requirements – Including System, Legislative, Functional & Safety. Gain customer acceptance of any deviations/compromises to meet customer prioritisation of requirements. Creating architectural designs and managing interfaces between subsystems, and creating performance metrics to measure the definition of done. Create specifications and execution of tests to verify that both the proposed and implemented solution … s) meet the customer's requirements. Skills & Experience – Senior Systems Engineer - R&D: Proven experience in System design and analysis, Requirements, Architecture creation, component decomposition, and management of requirements. Proven experience in Documentation and Specification: Writing detailed specifications for systems and components. Proven experience in system analysis techniques for fault detection, by performing & supporting the development of System More ❯

you ll be valued for your technical expertise and encouraged to develop your career. About the role As an Applications Engineer, you ll play a vital part in ensuring customer orders are delivered on time and to the highest standards. Your background may be in technical sales, planning engineering, or process engineering but what we re really looking for … the relevant processes within manufacturing. Using these skills, you ll translate sales orders into efficient manufacturing routes, ensuring work is right first time, within budget, and fully aligned with customer requirements. Why join this company? A genuinely friendly workplace: employees describe the culture as everyone helps each other Interesting, varied projects across a range of components and processes Strong … spacious facility with open plan offices and on-site parking What you ll be doing: Define and plan manufacturing processes for machined components Identify materials, heat treatment, and testing requirements to meet customer standards Liaise with sales and other departments to ensure smooth workflow Create route cards and instructions for production teams Look for improvements that maximise efficiency More ❯

you'll be valued for your technical expertise and encouraged to develop your career. About the role As an Applications Engineer, you'll play a vital part in ensuring customer orders are delivered on time and to the highest standards. Your background may be in technical sales, planning engineering, or process engineering — but what we're really looking for … the relevant processes within manufacturing. Using these skills, you'll translate sales orders into efficient manufacturing routes, ensuring work is right first time, within budget, and fully aligned with customer requirements. Why join this company? A genuinely friendly workplace: employees describe the culture as “everyone helps each other” Interesting, varied projects across a range of components and processes Strong … spacious facility with open plan offices and on-site parking What you'll be doing: Define and plan manufacturing processes for machined components Identify materials, heat treatment, and testing requirements to meet customer standards Liaise with sales and other departments to ensure smooth workflow Create route cards and instructions for production teams Look for improvements that maximise efficiency More ❯

advanced diagnostic tools. Deliver rapid, structured solutions to minimise fleet downtime. Perform advanced electrical installations and calibrations on 12V/24V emergency vehicles. Configure hardware and software to meet customer requirements. Validate installations and conduct functional testing to ensure seamless integration. Maintain accurate documentation for internal knowledge sharing and customer records. Deliver technical training sessions and product demonstrations More ❯

supplying into the Power Generation industry. As the Certification Engineer you will be responsible for ensuring that the products manufactured and supplied are certified to and conform with the customer purchase order, drawing and/or any other customer requirements. Whats on offer for the Certification Engineer? Competitive salary up to £30,000 p.a. 34 days holiday (including … x2 annual salary Staff referral programme Development opportunities Working hours of the Certification Engineer: Monday Friday (8.00am 17.00pm) Duties of the Certification Engineer: Reading and comprehending national, international and customer specifications and standards Checking and approving incoming raw material and fastener certification in various material grades Compiling certification packs Compiling API certification packs Liaising directly with suppliers and customers More ❯