18 of 18 Permanent Customer Retention Jobs in the West Midlands

well-established manufacturing client are looking for an office-based Account Manager responsible for developing and maintaining strong customer relationships to drive customer satisfaction, retention, and revenue growth. Acting as the primary point of contact for general industry customers, the role focuses on having a deep … understanding of customer requirements and delivering solutions that meet both customer and business needs. You will be working closely with Sales, Operations, Quality, Project Management and Finance teams, to coordinate effective solutions, resolve customer issues, and identify opportunities to grow existing accounts through upselling and cross-selling ...

packaging recycling obligation, as part of a multi-tiered service offering. The Account Manager role is dual-focused, with some aspects requiring a strongly customer focused outlook and excellent communication skills. While other aspects need a data-focused, problem solving, logical approach. Managing a variety of accounts and being … their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering. There is the potential for this role to be split ...

small portfolio of complex enterprise accounts. You’ll build trusted relationships with senior and executive stakeholders, develop a deep understanding of each customer’s business and ensure they maximise the value of the Pinewood.AI Automotive Intelligence Platform and our growing portfolio of AI solutions. You’ll work closely with … opportunities to increase platform adoption, introduce additional products and capabilities, and build strategic account plans that support retention, revenue growth and measurable customer outcomes. Working closely with Delivery, Product, Support, Sales and other teams across Pinewood.AI, you’ll act as the senior internal voice of the customer ...

Product Manager is responsible for defining, delivering, and managing APS International Ltd's online money transfer products. The role owns the product roadmap, customer experience, and product lifecycle while ensuring secure, compliant, scalable, and innovative cross-border payment solutions. Key Responsibilities Own the product strategy and roadmap … International's digital remittance platform. Manage the end-to-end customer journey from registration and KYC to beneficiary management, transfers, tracking, and customer support. Work with engineering teams to deliver mobile and web product enhancements. Lead integrations with banks, payment gateways, card processors, mobile money operators ...

Account Manager – Existing Customer Base/Farmer Role Up to £40,000 + £10,000 Bonus Telford/Wolverhampton IT MSP | Technology | SaaS | Managed Services Love developing existing customers rather than spending your day cold calling? Chapman Tate Associates are working with a growing IT Managed Service Provider … established portfolio of customers. This is very much a farmer-led Account Management role . The focus is on retaining, developing and growing existing customer relationships – understanding your clients, becoming their trusted technology partner and identifying opportunities to provide additional services where there is a genuine business need. What ...

Workday EDM Forward Deployed Engineer (HCM Consultant) at Kainos, you will operate as an embedded EDM Workday configuration specialist working directly within customer environments, driving hands-on adoption, optimisation, and deep business integration of EDM from go live onwards. You will be the technical bridge between Kainos … customer; functioning as an extension of the client's internal team while maintaining close alignment with Kainos's Customer Success, Support, Onboarding, and Product functions. The Workday HCM Forward Deployed Engineer exists at the intersection of Workday Configuration, technical delivery and customer success. You will remove friction ...

customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This is a highly rewarding role offering the opportunity to work … SaaS applications.Act as the primary point of contact for customers, ensuring service commitments and business objectives are consistently achieved.Build and maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities ...

expertise , excellent stakeholder engagement skills , and a solid understanding of SaaS, technology and digital solutions . You will play a key role in driving customer adoption, improving business outcomes, and supporting organisational transformation. Technology, SaaS & Solution Delivery Work closely with technical and product teams to understand solution capabilities. Translate … technical concepts into clear business value. Support go-to-market, customer onboarding and adoption activities. Bridge the gap between business, technology and operational teams. Contribute to the evolution of products and services through feedback and market insights. Support customers throughout the SaaS adoption lifecycle, ensuring successful implementation, engagement ...

qualification and CRM discipline Run weekly sales meetings, pipeline reviews and structured 1:1s Use scorecards covering revenue, margin, pipeline, activity, conversion and retention Turn sales data into coaching priorities and management action Strategy & Cross-Functional Working Create and execute the UK sales plan by sector, account, channel … driven Comfortable with regular UK-wide travel Success Measures Revenue growth vs target Gross margin % by income line Qualified pipeline coverage Forecast accuracy & conversion Customer retention & account growth Clear team accountability & CRM adoption Scope UK-wide, covering ITAD, recycling, data destruction, refurbishment and remarketing. ...

footprint spanning over 28 million ft2 in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences. We are seeking a Customer Service Specialist to join our UK team and play a key role in driving customer satisfaction, retention … service adoption, and ongoing account support to ensure long-term success. Collaborate cross-functionally with Operations, Technology, Sales, and internal teams to deliver seamless customer experiences. Monitor fulfillment performance, analyze operational data, identify potential issues, and drive continuous improvement initiatives. Conduct regular client business reviews, provide performance insights ...

working with a fast-growing IT & Network Services organisation that is looking for an experienced Service Delivery Manager to join their high-performing customer success team. This is a fantastic opportunity for someone who enjoys building strong customer relationships, driving service excellence, and acting as a trusted advisor … throughout the customer lifecycle. You'll play a key role in ensuring customers receive an outstanding service experience while working closely with technical, delivery and commercial teams to continuously improve service performance. As a Service Delivery Manager, you will: ✅ Act as the primary point of contact and trusted partner ...

daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. Key Responsibilities: As a Technical Account Manager, you'll drive customer success and business growth by building and maintaining strategic relationships with key accounts. You will focus on customers within the process industry in sectors … like Pharmaceuticals. Cosmetics, Consumer Packaged Goods & Retail and Food Industry 1. Strategic Customer Engagement & Relationship Building: Develop and nurture strategic relationships with key accounts, acting as a trusted technical advisor to understand their business objectives, challenges, and future architectural vision. Work collaboratively with sales, services, and product teams ...

experiences. You’ll also enhance product discovery and differentiation via search, merchandising, content management, and personalised engagement. Additionally, you'll lead initiatives that strengthen customer relationships, loyalty, and omni-channel experiences while evolving our Training App to deepen community engagement.WHAT YOU'LL BE DOING:Define and execute the Digital … eCommerce product strategy, ensuring customer-centric innovation that drives engagement and revenue.Actively support the team in translating strategic objectives into executional roadmaps, ensuring high-velocity testing, iteration, and optimization.Own and evolve the value proposition for Gymshark's digital channels, balancing customer needs with business objectives.Act as a strategic ...

experiences. You’ll also enhance product discovery and differentiation via search, merchandising, content management, and personalised engagement. Additionally, you'll lead initiatives that strengthen customer relationships, loyalty, and omni-channel experiences while evolving our Training App to deepen community engagement. WHAT YOU'LL BE DOING: Define and execute … Digital eCommerce product strategy, ensuring customer-centric innovation that drives engagement and revenue. Actively support the team in translating strategic objectives into executional roadmaps, ensuring high-velocity testing, iteration, and optimization. Own and evolve the value proposition for Gymshark's digital channels, balancing customer needs with business objectives. ...

experiences. You’ll also enhance product discovery and differentiation via search, merchandising, content management, and personalised engagement. Additionally, you'll lead initiatives that strengthen customer relationships, loyalty, and omni-channel experiences while evolving our Training App to deepen community engagement. WHAT YOU'LL BE DOING: Define and execute … Digital eCommerce product strategy, ensuring customer-centric innovation that drives engagement and revenue. Actively support the team in translating strategic objectives into executional roadmaps, ensuring high-velocity testing, iteration, and optimization. Own and evolve the value proposition for Gymshark's digital channels, balancing customer needs with business objectives. ...

Coordinate with Financial Due Diligence, Corporate Finance, Strategy, Tax and sector teams to ensure joined-up insights across workstreams. Review analysis of revenue, margin, customer, cohort, pricing, retention, site or project-level performance and ensure outputs are clearly linked to the transaction narrative. Ensure analytical outputs ...

organic growth within key accounts.Identifying opportunities for upselling and cross-selling of epyx products and services.Proactively addressing any issues or challenges to ensure client retention and loyalty.Account Planning:Collaborating with clients to understand their business goals and challenges.Developing and execute account plans that align with both client objectives … partnerships and collaboration.Communication and Collaboration:Effectively communicating the value proposition of epyx solutions to key stakeholders.Collaborating with internal teams, including sales, product development, and customer support, to ensure seamless delivery of services and solutions.Performance Analysis:Conducting regular account reviews to assess performance against key performance indicators (KPIs).Analysing data ...

experiences. You’ll also enhance product discovery and differentiation via search, merchandising, content management, and personalised engagement. Additionally, you'll lead initiatives that strengthen customer relationships, loyalty, and omni‐channel experiences while evolving our Training App to deepen community engagement. WHAT YOU'LL BE DOING: Define and execute … Digital eCommerce product strategy, ensuring customer‐centric innovation that drives engagement and revenue. Actively support the team in translating strategic objectives into executional roadmaps, ensuring high‐velocity testing, iteration, and optimisation. Own and evolve the value proposition for Gymshark's digital channels, balancing customer needs with business objectives. ...