7 of 7 Permanent Customer Retention Jobs in the West Midlands

Role: Customer Success Manager Location: Midlands Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯

Role: Customer Success Manager Location: Midlands Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯

Product Manager - SaaS - UK/Global Markets - Solihull based (hybrid 3 days ) £65K-£70K + bens We are looking for a strategic, data-driven, and customer-focused Product Manager to drive innovation across UK and global markets. As a cross-functional leader, you will collaborate closely with Engineering, Product Marketing, Sales, Customer Success, and customers to define and … deliver high-impact features that drive customer retention, business growth, and platform stability. Key areas of responsibility: Strategic Roadmap Ownership & Execution Planning & Agile Execution Customer & Data-Driven Decision Making Cross-Functional Leadership & Collaboration The successful candidate will bring the following skills and value to the team in Solihull: 5 years of experience in product management, with … a track record of successfully shipping B2B SaaS products. Experience working with CRM platforms, customer engagement tools, or workflow automation solutions. Strong understanding of product roadmap development, prioritization frameworks (RICE, MoSCoW), and agile methodologies. Ability to balance long-term strategy with near-term execution, ensuring continuous product progress while adapting to changing needs. Experience with analytics and business intelligence More ❯

Product Manager - SaaS - UK/Global Markets - Solihull based (hybrid 3 days ) £65K-£70K + bens We are looking for a strategic, data-driven, and customer-focused Product Manager to drive innovation across UK and global markets. As a cross-functional leader, you will collaborate closely with Engineering, Product Marketing, Sales, Customer Success, and customers to define and … deliver high-impact features that drive customer retention, business growth, and platform stability. Key areas of responsibility: Strategic Roadmap Ownership & Execution Planning & Agile Execution Customer & Data-Driven Decision Making Cross-Functional Leadership & Collaboration The successful candidate will bring the following skills and value to the team in Solihull: 5 years of experience in product management, with … a track record of successfully shipping B2B SaaS products. Experience working with CRM platforms, customer engagement tools, or workflow automation solutions. Strong understanding of product roadmap development, prioritization frameworks (RICE, MoSCoW), and agile methodologies. Ability to balance long-term strategy with near-term execution, ensuring continuous product progress while adapting to changing needs. Experience with analytics and business intelligence More ❯

Account Manager – Fully Remote The Account Manager is responsible for managing a portfolio of assigned customer accounts, building and maintaining long-term, trusted relationships, and ensuring continued value delivery and client satisfaction. This Account Manager role plays a key part in customer retention, growth, and advocacy by acting as the primary point of contact for customers … working with visits to the office (Southern based) when needed Car or car allowance Account Manager key responsibilities Manage and develop long-term relationships with a defined portfolio of customer accounts, including international fleets. Act as the lead point of contact for assigned customers, providing timely and accurate responses to queries. Facilitates regular communications through video calls, phone, and … in the UK and abroad. Evaluate the ongoing value delivered to customers, identifying opportunities to increase operational, financial, or safety-related impact. Work proactively to embed the solutions within customer operations, including the coordination of training for drivers, managers, and staff. Use insights from customer data, going beyond reporting to deliver actionable analysis and recommendations through regular business More ❯

OT Cyber Security Engineer Stone - Staffordshire (travel into the office once per week with the odd customer site visit in the UK) Permanent Up to 65k A leading company in operational technology and digital transformation is seeking an experienced Industrial Control Systems (ICS) Operational Technology (OT) Cyber Security Engineer to join their Service and Support team. The role involves … develop and implement cybersecurity solutions, lead risk mitigation efforts, mentor junior team members, and support project management and business development activities. The position requires travel to the office and customer sites across the UK. Essential Experience: Education & Experience : Bachelor's degree in computer/system science and 5+ years in cybersecurity, with 2+ years in critical infrastructure/ICS … Standards : Familiarity with frameworks such as NIST 800-53/800-82, ISO 27001, IEC 62433, NIS-R, etc. Stakeholder Management : Proven ability to manage relationships at all levels. Customer Focus : Commitment to customer service and performance culture. Clearance : Must be eligible for SC (Security Check) clearance. Desirable Experience: Experience in both engineering and non-engineering environments. Familiarity More ❯

the Role Applause IT is recruiting on behalf of a leading EPOS technology provider specialising in ICRTouch systems and LCG Payment Solutions . We are looking for a proactive, customer-focused EPOS Account Manager to manage and grow relationships with our existing client base across the UK. This is not a new business role - your focus will be on … cross-sell opportunities, including: LCG Payments integration Handheld devices & kitchen screens Stock control modules QR order-to-table solutions Support packages and licences Ensure contract renewals and high client retention Collaborate with internal teams (support, projects, payments) to deliver a seamless service Conduct UK-wide client visits as required Support multi-site expansion opportunities Keep CRM updated with … technology Strong relationship-building skills with commercial awareness Comfortable with UK-wide travel and holding a full driving licence Organised, proactive, and commercially focused Motivated by client satisfaction, retention, and business growth Benefits Competitive salary + performance-related bonus/commission Company pension scheme Regular team socials and company events Access to sports clubs and client entertainment opportunities More ❯