1 to 25 of 57 Permanent Customer Service Jobs in the West Midlands

Title: Head of Customer Experience Salary: £55,000 - £65,000 per annum depending on experience Contract: Full-Time Location: Warwick, UK, hybrid 1-2 days in office About the Role: Nicholas Associates has an excellent opportunity for a Head of Customer Experience, to join an innovative & award-winning … tech client. We're looking for a strategic and customer-focused leader to join our client's management team. This new role will take ownership of the full customer journey - from onboarding and support, to training and long-term success - helping to improve how customers learn, adapt ...

policies and procedures complying with the Data Protection Act and policies of confidentiality. Main duties of the job KEY DUTIES AND RESPONSIBILITIES: Responding to Service Desk Enquiries re Smartcard Service Provision Resolving end user queries and support requests Prioritise and Manage requests for replacement cards Arranging and Undertaking … Maintain Stock of Cards, Stationery & Printing consumables to guarantee Card Production is not interrupted. Testing of Software Upgrades ahead of implementation. Liaison with National Service Desk re Testing and Incident Management Promotion of Self Service to all RA Service Users. To undertake all Registration Authority (RA) processes ...

looking for an enthusiastic and customer-focused IT Support Engineer to join our Service Desk team in our Worcester office, as well as delivering on-site assistance to our branches. In this role, you will act as the first point of contact for technical issues raised across … branches. Administer and manage user accounts and permissions within Active Directory Support and troubleshoot in house CRM software Deliver a high standard of professional customer service both remotely and face to face Accurately log and document all issues, actions, and resolutions Manage and administer mobile devices ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your ...

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact … assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service ...

looking for an enthusiastic and customer-focused IT Support Engineer to join our Service Desk team in our Worcester office, as well as delivering on-site assistance to our branches. In this role, you will act as the first point of contact for technical issues raised across … branches. Administer and manage user accounts and permissions within Active Directory Support and troubleshoot in house CRM software Deliver a high standard of professional customer service both remotely and face to face Accurately log and document all issues, actions, and resolutions Manage and administer mobile devices ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

collaboratively with Network Operations, Engineering, Field Teams, Project Management, Finance, and external partners, the Head of Networks drives infrastructure resilience, regulatory compliance, and exceptional customer service, aligning with ITIL best practices. Responsibilities Network Operations & Performance Lead and manage the Network Operations Centre (NOC) and network engineering teams, ensuring … physical infrastructure assets, including FWA sites, cabinets, and private facilities. Conduct asset condition assessments, audits, and performance evaluations. Track asset lifecycle status, performance, service life, and replacement schedules. Ensure assets are operated and maintained in line with industry standards, regulatory requirements, and organisational objectives. Monitor and optimise lifecycle costs ...

Service Desk Manager - £45,000 - Stoke-on-Trent We are recruiting for a Service Desk Manager on behalf of a leading technology company in the Stoke-on-Trent area. This is a fantastic opportunity to step into a key leadership role where you will oversee a team … service desk engineers, ensuring exceptional support and service delivery across a growing client base. Key Responsibilities: Lead and mentor a team of service desk engineers, providing day-to-day guidance, coaching, and performance management. Oversee IT service desk operations, ensuring efficient ticket management and adherence ...

Security Engineer Service & Maintenance Location: West Midlands or M40 Corridor Salary: £32,000 - £35,000 + standby & call-out fees Holidays: 27 days + birthday off + bank holidays Our client, an award-winning leader in the security installation sector, is seeking a Service and Maintenance Security Engineer … experienced engineer looking to work with cutting-edge security technology, develop professionally, and be part of a company that values its people. Key Responsibilities: Service, maintain, and troubleshoot intruder alarms, CCTV, and access control systems on customer sites in compliance with company and BS/EN standards. Carry ...

this role you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to identify new projects and customers and gain new skills … existing customers by offering market leading products and solutions, working collaboratively with all MGF divisions to ensure that business is maximised, and that customer service levels, and performance standards are met. Your responsibilities will include: Establish and grow the SSS business in the Midlands & East Anglia region ...

join their busy internal sales team. The company works with a nationwide network of independent retail partners and has built a strong reputation for customer service and product expertise within its sector.This is a varied and fast-paced role where you will support the external sales team while … existing customers and helping to drive sales growth. The successful candidate will play a key role in ensuring customers receive a high level of service while identifying opportunities to increase revenue. Key Responsibilities Supporting the Area Sales Manager in developing sales within an assigned region. Making regular outbound calls ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

services provider supporting the UK Defence, Security, and Government sectors. Our client operates within highly secure environments, delivering critical IT services where reliability and customer service are key. We are seeking a motivated 1st Line Support Engineer to join their on-site Service Desk team in Stoke … external customers, providing high-quality technical support and ensuring incidents and requests are managed effectively. You will play a key role in maintaining service standards while contributing to the continuous improvement of Service Desk processes. Key Responsibilities Act as the first point of contact for customers via phone ...

Senior Network Engineer for a leading technology consultancy. My client have a fantastic reputation in the market for combining deep technical expertise with outstanding customer service, the business specialises in LAN, Wi-Fi, Collaboration, and WAN technologies, supporting customers with innovative and secure IT solutions. The Role This … direct involvement in solving complex network issues. You will act as a senior escalation point for the team, manage high-priority incidents, and ensure service levels are consistently met, all while maintaining excellent customer relationships. You will lead by example, mentoring and guiding the team while remaining actively ...

part of the wider operations function, the Licensing Operations Specialist will use product licensing knowledge and commercial understanding to: Produce accurate and compliant customer quotations Support customer order processing Manage vendor-specific processes Ensure smooth end-to-end delivery across the sales cycle Key Responsibilities … Specialist for Microsoft software and other relevant vendors Maintain up-to-date knowledge of licensing rules, pricing structures and vendor programmes Support qualification of customer requirements alongside sales teams Ensure pricing structures and banding are appropriate at customer level Produce professional, customer-facing quotations with supporting documentation ...

critical digital infrastructure, drawing on decades of experience in mission critical communications and technology. With a strong focus on key customer areas including transport, emergency services, network providers and the public sector, our expertise, accreditations, and knowledge make us a trusted partner for organisations at the forefront … Corporate Network project for Cisco ISE, ASA and Umbrella, as well as Network Design and architect responsibilities. - Act as a single point of contact (Customer Technical Advocate) for the customer and internal stakeholders for Corporate LAN Network, with skills within Cisco ISE, ASA and Umbrella. - Work as part ...

progression to Full Time Hybrid SaaS Automotive Industry Are you tech-savvy, people-focused, and enjoy engaging with customers? Were looking for a proactive Customer Success Assistant to join our growing team, for a fixed 12-month term, to support clients across the automotive sector, with the opportunity … progress to become a full-time team member at the end of the contract period. About the Role As a Customer Success Assistant, youll play a key part in ensuring our customers have a smooth, positive experience with our SaaS business management platform. Youll work closely with our Customer ...

services provider supporting SMEs across the region, is hiring an On-site IT Support Engineer to provide dedicated support to a newly onboarded customer while also assisting the wider client base through remote support. This role offers the opportunity to become a trusted technical presence on a key customer site while remaining closely connected to the wider service desk team. You’ll play an important role in ensuring reliable day-to-day IT operations and delivering a high standard of support across multiple environments. What you’ll do Provide on-site IT support for a key customer ...

been completed and proactively seek new knowledge from other departments through open dialogue. Using trained knowledge provide product and application advice to all customer groups or pass on to suitable technical support in good time, ensuring customer service follow up communication. Ensure customer relationship knowledge … external teams. Attendance to trade shows, corporate events, displays and meetings as and when required. Identify improvements that can be implemented to enhance the customer experience, the supplier experience and the profitability of the business. Responsible for ensuring SPA agreements are adhered to and associated account managers are updated ...

Title: Customer Support Executive Location: Telford Work Pattern - Hybrid (Mon and Tues in office) Type: Permanent, full-time Salary: Up to £32,000 base - plus additional earning potential (around 1/3 of salary in addition) About the Role: We are looking to hire a new Customer Support … driving new member growth at our client. You will be assisting customers with their annual subscription renewals and delivering a 'best in class' customer experience to our customers, delivering the happiness we promise. You'll receive full support to succeed, including comprehensive product training, sales coaching, and ongoing mentoring. ...

experience Provide advice and training to users on use of core Microsoft and other application packages Provide an efficient and user focused IT support service Escalate complex incidents to the IT and Digital Manager or external support partners as required Support IT elements of employee onboarding and offboarding, ensuring … routers, switches, telephone systems and mobile devices Maintain the company IT asset register, including management of warranties and licences Record and manage incidents and service requests Perform routine maintenance on IT systems, ensuring reliability and security Support the monitoring and management of backups, updates, and patching Assist in maintaining ...

Graduate Sales London And Birmingham 2026 Start Dates Released Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony … cybersecurity solutions to over 5,000 business customers, many of whom are famous brand names. With emphasis on engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed ...