1 to 25 of 179 Permanent Customer Service Jobs in the West Midlands

Customer Service Advisor Warndon - Worcester £13.46 per hour Temporary Ongoing Contract 40 hours per week Shift rota within: Monday – Friday: 7:00am – 6:00pm Saturday: 8:00am – 5:00pm Sunday: 9:00am – 12:00pm Rota pattern: 5-week rotation Includes 2 Saturdays and 1 Sunday per cycle … same weekend) The Company Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers. This is a long-term temporary opportunity, with the potential to secure a permanent position for the right candidate. Customer ...

Customer Service/Technical Support Advisor Location: Central Birmingham Working Pattern: Hybrid working available Employment Type: Full-time The Opportunity Our client is looking for an experienced Customer Service/Technical Support Advisor to join their growing team based in Central Birmingham. This is a customer-focused role that requires someone who is confident troubleshooting and resolving customer issues over the telephone. You will be speaking directly with customers, understanding the problem they are experiencing, asking the right questions and guiding them through the appropriate steps to reach a resolution. We are looking ...

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen … deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. ...

Customer Service Improvement Consultant 3-month interim contract Dudley | Hybrid working Loom Talent are delighted to be partnering with a well-established organisation to recruit a Customer Service Improvement Consultant on an initial 3-month interim basis. This is a really interesting opportunity for someone … enjoys getting stuck into a business, looking at how things work and then figuring out how they could work better. Joining a busy customer service function, you'll work closely with the relevant key stakeholders to review existing processes, systems and ways of working, with a real focus ...

compliant workforce. We are confident, we are committed, and we challenge tradition, continuously innovating to save lives. Overview of the role As a Senior Customer Success Executive, you will have a portfolio of the larger and more strategically important customers, acting as their primary point of contact and ensuring … they achieve maximum value from our products and services. In addition to your own customer portfolio, you will support the Senior Customer Care Manager by helping drive team performance, sharing best practice and leading by example across the Customer Success team. This is a customer-facing ...

environment, the ideal candidate will enjoy the buzz of being part of a market-leading business with exceptional people. About the Role As our Customer Service Advisor, you will provide knowledgeable and sensitive support to customers across phone, email and live chat. You will help customers choose suitable … vulnerable customers and discuss personal topics, so empathy, discretion and confidence are essential. Key Responsibilities What you ll be doing: Provide warm, professional customer service, primarily by telephone, supporting customers from product advice and delivery queries through to placing orders. Support elderly and vulnerable customers with patience, empathy ...

Hours: Full Time Location: Earlswood, Solihull Description: We are currently looking to recruit an enthusiastic Account Manager to join our clients Customer Service and IT Support team . They are a family run, successful and well established business based near Earlswood. A background in Customer Service … point of contact for set up questions and queries Organise hardware installs, software training and all set up support Provide a high level of customer service and support once up and running Ensure that customers receive full set up and ongoing support for full range of software Ensure ...

most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. An overview of the role The Head of Customer Value is responsible for leading the end-to-end customer experience by combining proactive customer success, reactive customer service … value from our products and services while receiving exceptional support throughout their lifecycle. This leadership role will lead and support their team to drive customer retention, satisfaction, adoption, and operational efficiency—creating a cohesive, data-driven strategy that supports both customer and business growth. This role involves leading ...

# Customer Service Sales & Solutions LeaderBirmingham, LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. … This includes:* Best-in-class customer journey design and implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from ...

Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer. Benefits: Profit share bonus scheme Company car 25 days holiday plus bank hols Extra day off for your birthday Private medical insurance … Life assurance Long term service awards Employee assistance programme PerkBox Critical illness insurance Group income protection insurance Dental insurance Travel insurance Good pension scheme Death in service benefit Private healthcare Remit: Exceptional job opportunity working for a premier market leader within injection moulding machinery and factory automation, offering ...

strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. … provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager ...

responsible for ensuring the accurate submission of over 15% of the UK’s total packaging recycling obligation, as part of a multi-tiered service offering. The Account Manager role is dual-focused, with some aspects requiring a strongly customer focused outlook and excellent communication skills. While other aspects … contact for each, the Account Manager will ensure that regular and appropriate levels of communication are maintained, while identifying areas for increased interaction and service development; in addition to being responsible for ensuring the timely data collection, and accurate data submission for each account. The Account Manager should ...

provide technical support and service coordination for FANUC ROBOSHOT customers, delivering effective remote fault diagnosis and resolution to maximise machine uptime and customer satisfaction. The role will initially focus on ROBOSHOT products, with the opportunity to develop technical expertise across other FANUC CNC product lines, including ROBODRILL … ROBOCUT. Your core tasks will include Technical Support Act as the primary point of contact for ROBOSHOTcustomer service and technical enquiries Diagnose machine faults remotely using telephone, email, and remote support tools Provide troubleshooting support for electrical, mechanical, control, and process-related issues Support customers in minimising machine downtime ...

Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the industry. What It’s Really Like … feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding. What You’ll Do As Our Service Delivery Manager You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement ...

have previous experience in a customer service or order processing role within a manufacturing, supply-chain, or consumer goods environment? Have you worked with ERP systems (e.g. SAP) and EDI order processing, ideally within a B2B or retail context? Do you have strong Excel skills, including VLOOKUPs … order accuracy, fulfilment coordination and issue resolution across a high-volume, direct-to-retail account base, while working closely with a US-based Customer Service team across a six-hour time difference. The role is based on-site in Coventry Monday to Thursday, with remote working on Fridays. ...

Head of Professional Services you will lead a team of approximately 10 support professionals, ensuring the delivery of an efficient, high-quality support service to our customers. You will oversee the day-to-day management of support operations, including ticket queues, service levels and escalations, while remaining hands … with technical troubleshooting and customer issues. Working closely with customers and cross-functional teams, you will drive continuous improvement, support team development and help ensure excellent customer experience. You would also be responsible for: Leading, coaching and developing a team of support professionals, including workload planning, performance management ...

Overview We are looking for a Service/Mobile Engineer Coordinator to join our Maintenance team, who provide first-line maintenance support to our fleet and customers, customer satisfaction and communications skills will be vital in ensuring our first-class service is upheld. The successful candidate will … role in ND Browns success and growth, coordinating our mobile HGV mechanics across the UK, scheduling their work, ensuring documents are provided to the customer in a timely manner, maximising the productivity of our team. You will also become a reference point for colleagues and customers alike ...

leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull … cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams ...

line Service Desk Team Leader Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/… support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk ...

line Service Desk Shift Manager Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/… support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk ...

Service Engineer Location: UK-based, with travel across the Territory (UK, Ireland, and Europe as required) Salary: Upto £50,000 DOE About the Role Our client is seeking a Service Engineer to provide onsite service and technical support to customers and colleagues. This role acts … both end users and internal teams in identifying issues and applying effective troubleshooting techniques to resolve technical problems in the field. Key Responsibilities Provide customer service support to clients across the UK, Ireland, and Europe, with occasional worldwide support as required Deliver emergency breakdown and planned maintenance support ...

exciting opportunity for a highly skilled IT professional who enjoys solving complex technical challenges, working with the latest Microsoft technologies, and delivering exceptional service to a diverse customer base. You will act as a senior technical escalation point within our support team, working closely with Helpdesk Engineers, Field … Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements. This role combines remote support, project work, and occasional on-site customer visits, making it ideal for someone who enjoys both technical problem-solving and building strong ...

recruit an experienced Support Coordinator. This is an exciting opportunity for a Support Coordinator with a genuine window and door installation background and strong customer service skills to join a specialist team supporting customers with software and system-related enquiries. The Opportunity As a Support Coordinator, you will … door installer and have a strong understanding of the practical challenges faced by installation companies. You will use this hands-on experience to understand customer problems, troubleshoot issues and provide practical solutions. This is not a general customer service role an installer background within the fenestration industry ...

summary As a Customer Support Coordinator, you will act as the primary point of contact for customers, delivering a professional, responsive, and high-quality service by managing enquiries, resolving issues, and coordinating service requests. Main duties of the job The Customer Support Coordinator is responsible … ensuring the smooth day-to-day coordination of operational services by providing high-quality administrative and customer support. Working within a busy control environment, the post holder will manage service requests, coordinate operational resources, support frontline staff, and ensure all enquiries are handled professionally, efficiently, and in accordance ...

support our SME clients. The successful candidate will manage a portfolio of clients and be expected to deliver across a range of commercial, customer service and risk objectives whilst also providing support to the wider relationship team as part of their development. This is a great opportunity … looking to develop their skills and progress a career as an SME Relationship Manager. Principal Accountabilities Manage a portfolio of SME customers delivering outstanding customer service, building genuine and trusting relationships and develop a deep understanding of your clients’ businesses and their ambitions. Deliver against a range ...