1 to 25 of 147 Permanent Customer Service Jobs in the West Midlands

Job Title: Digital Customer Service Manager Location: Wolverhampton Job Length: Permanent Full Time Competitive Salary with extensive benefits: Product allowance alcoholic & non alcoholic choices Company bonus scheme Life Assurance Access to 24/7 GP services Company pension contribution Generous holiday (inc bank holidays & trading) Access to a range of high street discounts Carlsberg Britvic is the largest … come together, the one common goal remains, and that is ensuring our people succeed. If you are interested in joining our journey, we are now recruiting for a Digital Customer Service Manager . Reporting to the Head of Customer Service, this role will play a key part of our success journey, and you will have the … opportunity to be involved in the following: Role Responsibilities: Drive excellence in end-to-end customer service across On Trade and Off Trade B2B channels A digital first focus, promoting self-service customer touchpoints in collaboration with digital solutions and marketing Continuous improvement via quarterly review of customer service standards, operations and team development More ❯

a strategic thinker with a passion for driving operational efficiency and commercial performance across international markets? We are seeking a Commercial Operations Manager to lead and optimize sales and customer service operations, streamline commercial processes, and enhance business performance across Europe, working for a global market leader. About the Role: As Commercial Operations Manager, you will play a … pivotal role in ensuring commercial excellence by improving sales operations, optimizing customer service workflows. It is most important that you have good working knowledge of Salesforce and ideally Talkdesk. You ll work cross-functionally with key departments throughout Europe, to deliver strategic initiatives, including I.T. improvements and modifications that support business growth and service quality. Responsibilities: • Drive … improvements in sales and customer service efficiency through workflow automation and best practices. • Develop performance tracking systems, forecasting models, and pipeline management tools. • Implement commercial strategies to optimize revenue and enhance customer experience. • Collaborate with regional teams to tailor I.T. requirements across European markets. • Lead Salesforce and Talkdesk optimization projects, including system upgrades and user training. • Develop More ❯

Customer Service Agent Our client is a leading supplier of white goods to businesses across the UK and Europe. They provide high-quality appliances and tailored solutions to retailers, property managers, and commercial clients. Their focus on customer satisfaction and operational excellence sets them apart in the industry. Role Overview The client is seeking a Customer Service Agent to be the first point of contact for their B2B customers. The successful candidate will play a vital role in maintaining strong client relationships by responding to enquiries, managing orders, coordinating deliveries, and providing post-sale support. Key Responsibilities Handle incoming calls and emails from business customers regarding orders, deliveries, product details, and service queries … calls to build client relationships and share updates or promotions Process orders and returns using the internal order management system Liaise with logistics, sales, and technical departments to resolve customer issues Provide product guidance and troubleshooting support for white goods Maintain accurate records of all customer interactions and feedback Highlight recurring issues and recommend improvements to enhance service More ❯

Job Opportunity: Administrator & Customer Service Agent Location: Coventry? Salary: £26,000 per year? Own transport required due to location Kickstart Your Career in Ecommerce! Are you a recent graduate eager to launch your career in ecommerce and customer service? Do you enjoy working with data and helping customers? If so, this could be the perfect opportunity … About the Company We are recruiting of behalf of a family-run business based in Coventry operating within the ecommerce retail sector who pride themselves on our friendly team, customer-first ethos, and commitment to quality service. The Role We’re looking for a proactive and detail-oriented Ecommerce Administrator & Customer Service Agent to join the team. … This is a varied and hands-on role, ideal for someone looking to gain experience in ecommerce operations while delivering excellent customer support. Key Responsibilities Deliver friendly and efficient customer service via phone and email Manage and update product listings on our ecommerce platform Process orders and liaise with suppliers and couriers Use Microsoft Excel to manage More ❯

Customer Service – Desk Operator | Newport | Full Time/Part Time | From £22,000pa + Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels in customer service to join a well-regarded … events Working as part of a team of professional drivers and desk operators, you will be responsible for answering the telephone in a polite, friendly and efficient manor, inputting customer's bookings onto the computer and ensuring emails and online bookings are inputted correctly. You will also be responsible for ensuring all bookings are dispatched on time using the … computer system. The Ideal Candidate: Experience in a similar role would be beneficial however not essential Customer Service experience would be an advantage Excellent communication skills IT Skills are essential Able to work flexible shift patterns If you're the ideal candidate our client is looking for, please send your CV by clicking the APPLY button Talent Finder More ❯

Job Title - Service Delivery Coordinator Location - Worcester Salary - £27,000 - £30,000 dependant on experience About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping … organisations improve their business practices and profitability. About the Role Our client is seeking an experienced Service Delivery Coordinator to lead various technology-related projects, including fibre broadband service delivery operations for their IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders through network provisioning, installation … coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality and customer satisfaction. Key Responsibilities: Manage end-to-end service provisioning from initial customer request through live service activation. Conduct detailed address validation and location-specific service availability. Coordinate installations with internal technical More ❯

an IT Support Analyst to join a busy and growing support team based in Birmingham. In this front-line role, you’ll be responsible for handling IT incidents and service requests, supporting users across a wide range of technologies including desktops, mobile devices, business applications, and broadband connectivity.This is an excellent opportunity for someone with proven IT support experience … who is keen to continue developing their technical and customer service skills in a structured, professional environment. You’ll also gain exposure to ITIL practices, remote support tools, and a variety of enterprise systems. This role will require you to be on-site, Monday to Friday out of their Rednal, Birmingham office. Please only apply if you are … able to commute to and are willing to be on-site in Rednal, full-time. Key Responsibilities Manage and resolve IT incidents and service requests through to resolution. Provide first-line and basic second-line technical support to end users. Deliver excellent customer service and act as a single point of contact for technical queries. Troubleshoot hardware More ❯

Delivery Driver/Service Engineer | Castle Vale, Birmingham | Full Time | £27,000 Circa Our client is a company offering Bottled and Mains Fed Water Coolers to offices and homes across the Midlands. They are committed to not letting their customers down, so customer service is imperative to their success. Please Note- You will be expected to do … you the right person for the job? Must have clean driving license Have knowledge of Health & Safety etc Attention to detail and the ability to work under pressure Strong customer service and communication skills A proactive and enthusiastic attitude What will your role look like? Split of workload 75% deliveries/25% service work Service work … is sanitisation/cleaning of water coolers. Full training provided Able to work in a fast-paced environment Maintain a relationship with the customer Loading and unloading your vehicle with bottled water and boxes of cups Collate daily orders and check that orders are correct and ready Follow pre-planned routes accurately without deviation from set course, in a More ❯

Service Engineer - Security What can Johnson Controls do for you? We offer an exciting opportunity to work with Johnson Controls, helping to shape a future that is safe, comfortable, and sustainable. We are passionate about enhancing the way the world lives, works, and plays, and we are committed to creating an environment where our employees can thrive and grow. … What you will do The Security Service Engineer will serve a large commercial customer base in the Birmingham area, focusing on servicing Security Systems such as Intruder Alarms, CCTV, and Access Control. The ideal candidate will adhere to industry standards while providing outstanding customer service and technical expertise. We seek proactive engineers who can identify and … join a high-performing team focused on a specific geographical region, working for a market-leading brand that offers unparalleled career advancement. How you will do it Deliver exemplary Customer Service that exceeds expectations, fostering strong relationships with both internal and external clients. Service devices safely and responsibly, minimizing the risk of injury and property damage. Manage More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. As an IT Service Analyst in the Robotics Live Service (RLS) team, part of HMRCs Chief Digital Product Office (CDPO) within the Chief Digital and Information Office (CDIO), you will play a pivotal role in ensuring the stability, performance, and continuous improvement … environment, ensuring that robotic processes run efficiently, securely, and with minimal disruption. Working closely with developers, business stakeholders, and IT operations, you will help identify and resolve incidents, manage service requests, and contribute to problem and change management activities. Your contributions will directly support the Automation Teams mission to deliver high-quality, scalable, and resilient automated services that drive … operational efficiency and improve customer outcomes. You will also be expected to contribute to service reporting, documentation, and continuous service improvement initiatives. Job description As a Robotic Live Service Analyst working in Robotic Process Automation (RPA) you will: Monitor, maintain and ensure the safe running of our virtual machines. Try to improve and enhance processes where More ❯

Service Engineer - Security What can Johnson Controls do for you? We offer an exciting opportunity to work with Johnson Controls, helping to shape a future that is safe, comfortable, and sustainable. We are passionate about enhancing the way the world lives, works, and plays, and we are committed to creating an environment where our employees can thrive and grow. … What you will do The Security Service Engineer will serve a large commercial customer base in the Birmingham area, focusing on servicing Security Systems such as Intruder Alarms, CCTV, and Access Control. The ideal candidate will adhere to industry standards while providing outstanding customer service and technical expertise. We seek proactive engineers who can identify and … join a high-performing team focused on a specific geographical region, working for a market-leading brand that offers unparalleled career advancement. How you will do it Deliver exemplary Customer Service that exceeds expectations, fostering strong relationships with both internal and external clients. Service devices safely and responsibly, minimizing the risk of injury and property damage. Manage More ❯

Role: Technical Customer Support Advisor Location: Hereford (Office Based + Local Travel) Salary: Up to £30,000 + Benefits + Career Development Are you ready to take your passion for people and interest in tech to the next level? We’re recruiting on behalf of a well-established and highly respected IT services provider based in the Herefordshire area … with a loyal and growing client base across the region. This is a customer-facing support role, ideal for someone who enjoys solving problems, building relationships, and delivering outstanding service, either as a natural next step from a customer service environment, or as a shift into a more people-focused role for someone with a technical … to-day support to a wide range of business and residential customers Assisting with pricing, product advice and general technical queries Acting as the go-to contact for incoming service requests and support needs Building great relationships with customers, both remotely and in person Working closely with the internal team to ensure smooth delivery and client satisfaction We’re More ❯

in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Marcus are expanding into … Europe, offering Irish customers competitive savings rates, ease of use and great customer service, backed by the legacy of a strong financial brand. YOUR IMPACT We're looking for a Business Analyst professional to join our Operations team who wants to use their skills and ideas to create customer facing and agent solutions, with a track record … closely with Marcus Delivery to understand pain points and propose improvement options Design wireframes and mock-ups to support Marcus user requirements Design process maps and flows to support customer centric agent solutions Identify improvement opportunities in our processes and facilitate inclusion in the agent product roadmap Involves working closely with wider stakeholders across Legal, Compliance and FCC teams More ❯

in the Farnborough (Hampshire) office for a minimum of 3 days a week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain security clearance. Duties/Responsibilities of Position: Assist other Engineers with advanced troubleshooting … as well as testing new installation procedures and products. Responsible for field installation & support of the company's Products. Provide remote support to customer base. Assist customers with upgrades of hardware and software. Be the interface for New Product Introduction. Help customers with equipment configuration. Assist in scripting automation. Provide training on product operation, one-on-one or in … small groups. Work closely with other groups to ensure successful and high customer satisfaction. Location, Lawful and Data Intelligence Products and Protocols. Participate in customer technical assistance troubleshooting conference calls. Manage the segregated local network infrastructure. Deploy and maintain remote connectivity to customer networks from the local support office. Maintain and enhance customer monitoring tools. Will More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

Dynamics 365 with other systems to ensure smooth data flow and automation Customise and configure applications to meet evolving business needs Support and troubleshoot existing systems aligned with ITIL service management Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) Clearly communicate technical concepts to both technical and non-technical stakeholders Required Skills & Experience: Strong experience with Dynamics … Customer Service, Sales, Marketing) Proficient in Power Platform (Power Apps, Power Automate, Power Pages) Solid background in C# .NET, JavaScript, HTML, SQL Experience managing large-scale Dataverse instances Familiarity with Azure Services and DevOps practices Expertise in tools such as XRM Toolbox Desirable: Experience with Omnichannel for Customer Service Familiarity with Microsoft Field Service & IoT More ❯

Job Title: Fire and Security Service Engineer Location: Birmingham & Surrounding Areas Salary: 35,000 - 42,000 (DOE) Benefits: Company Vehicle, Fuel Card, Tools Provided, Paid Overtime, Ongoing Training & Career Progression We're working with a respected and established company within the fire and security sector, who are now seeking an experienced Fire and Security Service Engineer to join … for a motivated engineer to work with a company that values its staff, offering stability, excellent earning potential, and genuine career progression. The Role: As a Fire and Security Service Engineer, you'll carry out routine servicing, maintenance, and fault-finding across a range of systems including fire alarms, CCTV, intruder alarms, and access control . Working on both … commercial and residential sites, you'll ensure systems remain compliant, operational, and maintained to the highest standards. You'll represent the business on-site, providing excellent customer service, completing detailed reports, and working independently or as part of a team. Key Responsibilities: Servicing, maintaining, and repairing fire and security systems. Diagnosing and resolving system faults efficiently. Completing accurate More ❯

CANDIDATE MUST HAVE A DBS We are seeking a proactive and organised Helpdesk Co-Ordinator to join our team. This is a vital front-line role, helping to manage service requests and support our engineering teams in delivering a high standard of service - all with a focus on quality and professionalism that ultimately impacts patient care. Key Responsibilities … Respond to incoming calls and emails, logging and managing service requests efficiently. Prioritise and dispatch work orders to the appropriate engineers, ensuring timely completion. Monitor job progress (jeopardy management) and maintain accurate, up-to-date records in the system. Identify and resolve failed or at-risk jobs with prompt intervention. Work closely with internal teams and external contractors to … resolve queries and support operations. Deliver high levels of customer service and maintain professionalism at all times. What We're Looking For: Proven experience delivering excellent customer service, ideally in a helpdesk or call centre setting. Strong verbal and written communication skills. Ability to work both independently and as part of a team. Solid IT skills More ❯

latest updates across D365 and Power Platform What You'll Need Proven experience delivering D365 solutions including installation, configuration and customisation Strong knowledge of D365 Modern UI, Common Data Service, Power Platform, and JavaScript for D365 extensions Experience working across multiple D365 apps (Sales, Marketing, Customer Service, Portals) Understanding of full software development lifecycle and agile delivery … Excellent verbal and written communication skills Strong customer service skills and a solution-based, client-focused approach Acute attention to detail and ability to prioritise shifting demands Experience supporting NFP clients is desirable Ability to mentor others and manage time effectively under pressure Apply Now Ready to take the lead on exciting D365 projects? Apply below or contact More ❯

and technically proficient Dynamics 365 Administrator to be at the forefront of our digital transformation initiatives. This role requires a deep understanding of the Dynamics 365 CRM platform (Sales, Customer Service,Project Operations) to manage, configure, and maintain our system, ensuring it meets business needs and supports organisational goals. Key Responsibilities as a Dynamics 365 Administrator: Manage the … system functionality and user experience. Key Skills and Experience for a Dynamics 365 Administrator: Essential: 3+ Years of experience in administration and development in Dynamics 365 CRM Modules Sales, Customer Service, Project Operations. Proficiency in Dynamics 365 administration, including user management, security roles, and system configuration. Knowledge of Power Platform tools (Power Apps, Power Automate, Power BI). … e.g.: MB230, MB280, MB910. Sales and Services Co-Pilot experience. Competencies and Skills: Strong business acumen with a technical background. Excellent written and verbal communication skills with a strong customer focus. Highly motivated for learning, development, and self-improvement. Strong interpersonal skills with the ability to engage and build strong relationships with business and IT leaders, project team members More ❯

Field Service Engineer, Imaging Systems ***Excellent opportunities for experienced Service Engineers from a range of electronics or electro-mechanical system backgrounds to join a market leading manufacturer of imaging systems *** Basic Salary £45,000 to £50,000 Company Car On Call Allowance Overtime Full Product Training Pension Healthcare Phone, Laptop Holidays The Role – Field Service Engineer, Imaging … Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for the service, installation and breakdown repair of a wide range of sophisticated imaging systems. Your Background – Field Service Engineer, Imaging Systems To succeed in this exciting role you will have the following skills or epxerience: A competent background … in a service or maintenance engineering capacity gained within any high value capital equipment environment Applications are encouraged from engineers with a broad range of backgrounds, including: - imaging/printing/pre-press - semi-conductor - manufacturing - maintenance/PLC - electronics/electro-mechanical - laboratory, medical, pharmaceutical, - ex forces engineers (medical and dental, weapons systems, radar, REME electronics) A qualification More ❯

Bristol. This role is pivotal in ensuring the safety and security of various properties, contributing significantly to the local community. The Role As the Security Engineer, you ll: Install, service, and maintain a variety of security systems in social housing properties across the region. Conduct fault-finding and reactive maintenance to ensure systems operate efficiently. Ensure compliance with health … and safety standards, maintaining high-quality service. Complete all documentation accurately using handheld devices or paper systems. Provide excellent customer service and represent the company professionally. You To be successful in the role of Security Engineer, you ll bring: Proven experience in a similar Security Engineer role. Good working knowledge of security systems like Texecom and Hikvision. A … full UK driving licence is essential. Strong fault-finding and problem-solving skills. Excellent customer service orientation. What's in it for you? This is a fantastic opportunity to advance your career and enjoy benefits including: £38,000 basic salary Fully expensed company van with personal use allowed Fuel card provided 1 in 8 day call-out rota More ❯

schools united by a compelling vision for creative education. PLEASE NOTE: This is a term-time only role. Overview: You will be responsible for proving excellent IT support and customer service, to both internal and external users. You will work with the Regional IT Manager and Senior IT Technician to support the IT systems, applications and associated software … . Undertake IT induction with new starters, covering the acceptable usage policy, mandatory training and basic use of key equipment. Desirable skills: Be well organised, flexible and adaptable. Excellent customer service skills, and proven ability to achieve high standards of end user satisfaction. Ability to prioritise tasks and work under pressure during troubleshooting and problem-solving. Good interpersonal More ❯

This role offers the chance to make a significant impact in social housing, ensuring safety and security in the community. The Role As the Security Engineer, you ll: Install, service, and maintain security systems in social housing properties. Conduct fault-finding and reactive maintenance to ensure optimal performance. Ensure compliance with health and safety regulations during all work. Complete … all job documentation accurately using handheld devices. Provide exceptional customer service while representing the company professionally. You To be successful in the role of Security Engineer, you ll bring: Proven experience in a similar Security Engineer role. Good working knowledge of security systems like Texecom and Hikvision. A full UK driving licence. Strong fault-finding and customer service skills. The ability to work independently across a regional patch. What's in it for you? This is a fantastic opportunity to grow in your career. You ll receive: £38,000 basic salary Fully expensed company van with personal use allowed Fuel card provided 1 in 8 day call-out rota, paid at 1.5x hourly rate Overtime More ❯

of Openings: 1 Worker Type: Permanent Position Overview: The Field based Machine Control Engineer would report directly to the Installations Team Leader (Regional) and would be responsible for providing customer support through the performance of on-site Machine Control installations, measure, diagnosis, troubleshooting, service, and repair of on machine control systems - across all machine types, brands and technology … in providing on machine installation, on SITECH/Trimble equipment across all OEMs, OEM Dealers and Customers. Dozer, Excavator, Grader, Paver, Compactor with GCS900, CCS900, DPS900, Earthworks systems . Service - Primary resource in providing on maintenance, support call-out/telephone calls, trouble shooting and support on SITECH/Trimble equipment across all OEMs, OEM Dealers and Customers. … equipment as part of the installation, rental, or support of equipment in the field. 10% Operations - Support the Machine Control Installation, Calibration and Support Team Leader to effectively deliver customer requirements with installations and planning of operations. 5% . Operations - Ensures the operational quality of the system by documenting post-installation testing for record keep. 5% . Training & Development More ❯