1 to 25 of 160 Permanent Customer Service Jobs in the West Midlands

Job Title: Digital Customer Service Manager Location: Wolverhampton Job Length: Permanent Full Time Competitive Salary with extensive benefits: Product allowance alcoholic & non alcoholic choices Company bonus scheme Life Assurance Access to 24/7 GP services Company pension contribution Generous holiday (inc bank holidays & trading) Access to a range of high street discounts Carlsberg Britvic is the largest … come together, the one common goal remains, and that is ensuring our people succeed. If you are interested in joining our journey, we are now recruiting for a Digital Customer Service Manager . Reporting to the Head of Customer Service, this role will play a key part of our success journey, and you will have the … opportunity to be involved in the following: Role Responsibilities: Drive excellence in end-to-end customer service across On Trade and Off Trade B2B channels A digital first focus, promoting self-service customer touchpoints in collaboration with digital solutions and marketing Continuous improvement via quarterly review of customer service standards, operations and team development More ❯

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for … globe, giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role within the UK. You will have profit and loss responsibility with the authority and scope to make decisions. This position will be responsible for generating and executing an approved business plan to ensure a healthy growing business. The successful candidate will oversee the development and growth of the department by observing the market and identifying future More ❯

Customer Service/Sales Representative Permanent Kingswinford £25,300-£28,000 What s on offer: £25,300-£28,000 per annum Monday Friday 8am - 4pm/9am - 5pm Permanent 25 Days Annual Leave plus Bank Holidays Learning and training opportunities Company Pension Scheme Free onsite parking We are currently working with a well-established company who are looking … for an enthusiastic Customer Service/Sales Advisor to join their team. The Successful Candidate will need to be confident in a target driven environment and have excellent customer service skills and experience with outbound calling within a sales environment. Key Responsibilities: Receiving inbound customer calls and dealing with all queries in a professional manner. … over the telephone where required on company products. Assisting with enquiries receive via internal web chat function in a quick and accurate fashion. Providing an extremely high level of customer service befitting quality retailer. Initiating sales with potential customers via phone or e-mail. Listening to customer needs and informing them of relevant products. Creating lasting relationships More ❯

Customer Service – Desk Operator | Newport | Full Time/Part Time | From £22,000pa + Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels in customer service to join a well-regarded … events Working as part of a team of professional drivers and desk operators, you will be responsible for answering the telephone in a polite, friendly and efficient manor, inputting customer's bookings onto the computer and ensuring emails and online bookings are inputted correctly. You will also be responsible for ensuring all bookings are dispatched on time using the … computer system. The Ideal Candidate: Experience in a similar role would be beneficial however not essential Customer Service experience would be an advantage Excellent communication skills IT Skills are essential Able to work flexible shift patterns If you're the ideal candidate our client is looking for, please send your CV by clicking the APPLY button Talent Finder More ❯

an IT Support Analyst to join a busy and growing support team based in Birmingham. In this front-line role, you’ll be responsible for handling IT incidents and service requests, supporting users across a wide range of technologies including desktops, mobile devices, business applications, and broadband connectivity.This is an excellent opportunity for someone with proven IT support experience … who is keen to continue developing their technical and customer service skills in a structured, professional environment. You’ll also gain exposure to ITIL practices, remote support tools, and a variety of enterprise systems. This role will require you to be on-site, Monday to Friday out of their Rednal, Birmingham office. Please only apply if you are … able to commute to and are willing to be on-site in Rednal, full-time. Key Responsibilities Manage and resolve IT incidents and service requests through to resolution. Provide first-line and basic second-line technical support to end users. Deliver excellent customer service and act as a single point of contact for technical queries. Troubleshoot hardware More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers, the magicians who transform … we are looking for: All backgrounds will always be considered and experience here is far more important, but we're specifically interested in Dynamics 365 and even more specifically, Customer Service. Required Experience: Dynamics online architecture, customisation and low-level implementation; for this role specific experience and knowledge in Customer Service is needed with the rest of … if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment - all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply More ❯

Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs. As a Customer Service Representative, you will play a key role in ensuring our customers receive exceptional support throughout their journey with us. What's in it for you? • Hybrid & flexible … Join a team of top experts passionate about innovation and a company that nurtures that passion. What will you do? • Communicate daily with customers, internal departments, and affiliates so customer expectations are met. • Prepare and manage requests for quotations. • Handle all orders efficiently and expeditiously. • Coordinate with Supply Chain, Production and Sales so that all internal departments are aligned … and well informed. • Ensure our service is compliant with commercial agreements. • Keep the information in our software up to date; we work with JD Edwards. • Follow all process standards & regulations such as: SOX and BSI. • Support and work together with the other EMEA Customer Service Teams to reach company goals. What are we looking for? • A bachelor More ❯

Birmingham, we are Loud and Proud about our vision to be Diverse, Vibrant, Stand Out and Creative in a Fun environment. We proud to show we offer the greatest customer experience with high level energy and interaction, passionate that we have fun whilst at work. No two days will be the same with, you will be a part of … making a difference within our local communities with your sparkling can do attitude and a passion to be a cut above the rest. If you too can offer, Fabulous Customer service, Creative flare, Passion to communicate and Proud to be a part of change, then we are the team for you. Purpose of the Role To provide a … safe, clean, and welcoming environment for our guests, staff, and contractors Customer service experience to our customers To ensure full compliance with Health & Safety Policy for the centre Supporting the centres Operation with adhering to the company process and procedures Completing site patrols in line with the centre's strategy Assisting with site incidents Key Responsibilities Reports to More ❯

Dynamics 365 Administrator with an extensive background in d365 module development and administration (ideally customer service & sales) is sought by a data & digital innovation company based near Birmingham (3 days a week on site). With a 30-year history of delivering end to end digital solutions for a national client base this individual will form part of … closely with internal stakeholders to drive change. - Proven experience as a Dynamics 365 (CE/CRM) Administrator with hands on module development and administration skills (ideally with sales or customer service module experience) - Strong understanding of Dynamics 365 configuration, workflows, and security models. - Experience working with senior stakeholders to deliver on functional requirements across the Dynamics estate - Knowledge … Administrator and like the sound of joining a high growth, dynamic business that with excellent progression opportunities then please click apply now to be considered. Dyanmics365 Administrator D365, customer service, power platform, sales, config, MB More ❯

data from various sources to vigilantly monitor the performance of the West Midlands rail network, collating, analysing and reporting on a diverse range of quantitative and qualitative operational and customer data sets. WMRE is the devolved body with responsibility for working with the rail industry and local authority partners to deliver better rail services in the West Midlands. WMRE … vital role for WMRE as you will be at the heart of helping drive continuous improvement by equipping the organisation with the facts and figures required to enhance the customer experience. Not only will you be analysing complex information and presenting it in a way that resonates with any audience, but you will work on the network, observing first … our valued passengers. What you will be doing Use operational data, real time systems and first-hand observation to obtain, analyse and report on rail network reliability, punctuality and customer service delivery. Work with train companies and Network Rail to design and implement a collaborative performance improvement approach. Represent rail at Transport for West Midlands multi-modal operational More ❯

Role: Technical Customer Support Advisor Location: Hereford (Office Based + Local Travel) Salary: Up to £30,000 + Benefits + Career Development Are you ready to take your passion for people and interest in tech to the next level? We’re recruiting on behalf of a well-established and highly respected IT services provider based in the Herefordshire area … with a loyal and growing client base across the region. This is a customer-facing support role, ideal for someone who enjoys solving problems, building relationships, and delivering outstanding service, either as a natural next step from a customer service environment, or as a shift into a more people-focused role for someone with a technical … to-day support to a wide range of business and residential customers Assisting with pricing, product advice and general technical queries Acting as the go-to contact for incoming service requests and support needs Building great relationships with customers, both remotely and in person Working closely with the internal team to ensure smooth delivery and client satisfaction We’re More ❯

in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Marcus are expanding into … Europe, offering Irish customers competitive savings rates, ease of use and great customer service, backed by the legacy of a strong financial brand. YOUR IMPACT We're looking for a Business Analyst professional to join our Operations team who wants to use their skills and ideas to create customer facing and agent solutions, with a track record … closely with Marcus Delivery to understand pain points and propose improvement options Design wireframes and mock-ups to support Marcus user requirements Design process maps and flows to support customer centric agent solutions Identify improvement opportunities in our processes and facilitate inclusion in the agent product roadmap Involves working closely with wider stakeholders across Legal, Compliance and FCC teams More ❯

resale. The UK business unit is a growing, profitable, and tight-knit operation with an excellent team environment. We now working with them to recruit for A senior Automation Service Technician who will assist the service centre manager in leading the companys service operations, focusing on customer satisfaction and operational efficiency. Alongside the in-house controls … expert, you will provide additional assistance in supporting the growth of the machinery control business whilst also establishing new areas of expertise within the customer base. The successful applicant will help to drive the business systems, service electrical and control offerings in line with their corporate strategy. KEY RESPONSIBILITIES Assist in the daily operations of the service centre, ensuring high standards of customer service and operational efficiency. Develop awareness of both historic and current control systems in an effort to support for the full range of company products with a strong focus on ongoing support for heritage brands. Work alongside current controls expert on electrical and control issues. Support projects with customers, troubleshooting existing More ❯

key, and excellence is non-negotiable. Create impact. Drive change. Grow with Payara. Role Overview As a TechnicalSales Engineer, you will be responsible for delivering technical expertise and exceptional customer service to drive sales and meet company targets. You will work closely with clients to understand their technical needs, provide tailored solutions, and deliver compelling product demonstrations, while … collaborating with sales and service teams to achieve business goals. Summary Details Role: Technical Sales Engineer Seniority: Mid-level Location: UK(100% Remote) Compensation: Rate dependent on local market location and experience What You Will Be Doing Deliver engaging technical presentations and live demonstrations to prospects and customers, explaining product features and benefits. Support sales executives in solution selling … by matching customer requirements to proposed solutions. Understand clients' technical needs and provide tailored solutions to meet those needs. Answer customer queries on technical issues, including backline ticket resolution. Maintain up-to-date knowledge of Payara's offerings and competing products to effectively position solutions. Collaborate with sales and service teams to achieve company targets and personal More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion … in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key Account … Management structure that reports into the Key Account Manager. It encompasses a multitude of tasks involved in customer management and operations to ensure the efficient and effective execution of customers' business. The role is responsible for coordinating all activities relating to customer management tasks and ensuring proper execution in key responsibilities and deliverables. Your tasks Overseeing the daily More ❯

Dynamics 365 with other systems to ensure smooth data flow and automation Customise and configure applications to meet evolving business needs Support and troubleshoot existing systems aligned with ITIL service management Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) Clearly communicate technical concepts to both technical and non-technical stakeholders Required Skills & Experience: Strong experience with Dynamics … Customer Service, Sales, Marketing) Proficient in Power Platform (Power Apps, Power Automate, Power Pages) Solid background in C# .NET, JavaScript, HTML, SQL Experience managing large-scale Dataverse instances Familiarity with Azure Services and DevOps practices Expertise in tools such as XRM Toolbox Desirable: Experience with Omnichannel for Customer Service Familiarity with Microsoft Field Service & IoT More ❯

Dynamics 365 with other systems to ensure smooth data flow and automation Customise and configure applications to meet evolving business needs Support and troubleshoot existing systems aligned with ITIL service management Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) Clearly communicate technical concepts to both technical and non-technical stakeholders Required Skills & Experience: Strong experience with Dynamics … Customer Service, Sales, Marketing) Proficient in Power Platform (Power Apps, Power Automate, Power Pages) Solid background in C# .NET, JavaScript, HTML, SQL Experience managing large-scale Dataverse instances Familiarity with Azure Services and DevOps practices Expertise in tools such as XRM Toolbox Desirable: Experience with Omnichannel for Customer Service Familiarity with Microsoft Field Service & IoT More ❯

Job Title: Fire and Security Service Engineer Location: Birmingham & Surrounding Areas Salary: 35,000 - 42,000 (DOE) Benefits: Company Vehicle, Fuel Card, Tools Provided, Paid Overtime, Ongoing Training & Career Progression We're working with a respected and established company within the fire and security sector, who are now seeking an experienced Fire and Security Service Engineer to join … for a motivated engineer to work with a company that values its staff, offering stability, excellent earning potential, and genuine career progression. The Role: As a Fire and Security Service Engineer, you'll carry out routine servicing, maintenance, and fault-finding across a range of systems including fire alarms, CCTV, intruder alarms, and access control . Working on both … commercial and residential sites, you'll ensure systems remain compliant, operational, and maintained to the highest standards. You'll represent the business on-site, providing excellent customer service, completing detailed reports, and working independently or as part of a team. Key Responsibilities: Servicing, maintaining, and repairing fire and security systems. Diagnosing and resolving system faults efficiently. Completing accurate More ❯

Telford. The role of the Network Planner will be to plan and execute collection and delivery schedules via the most cost-efficient means, in line with the business objectives, customer service levels and current legislative requirements. Monday - Friday PM Shift 52.5 hours per week Salary dependant on experience Additional benefits: Life assurance Pension Exceptional Fleet Opportunity for training … and development (CPC training) Full Uniform and PPE Onsite Parking Cycle to work scheme Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service) Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out) Job Role : Make full use of all IT systems, TMS and customer portals to … ensure efficient fleet and employee deployment. Fully utilise all vehicles to ensure accurate and appropriate allocation of drivers/vehicles/trailers/customer deliveries and backloads. Work closely with the Workshop to ensure vehicles and trailers are available to support the transport requirement, service scheduling is built into the plan and advise the operation in a timely More ❯

to temporarily support existing and new structures during construction and refurbishment. Our goal is to disrupt an established market and grow our business, by introducing innovative products and providing service excellence through a dedicated division. We need an experienced sales professional to join us in driving and developing this exciting area of the business forward. The role Technically minded … an interest in civil engineering and construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to identify new projects and customers and gain new skills and knowledge as you carry … long-term relationships with new and existing customers by offering market leading products and solutions, working collaboratively with all MGF divisions to ensure that business is maximised, and that customer service levels, and performance standards are met. Your responsibilities will include: Establish and grow the SSS business in the Midlands & East Anglia region in line with the business More ❯

latest updates across D365 and Power Platform What You'll Need Proven experience delivering D365 solutions including installation, configuration and customisation Strong knowledge of D365 Modern UI, Common Data Service, Power Platform, and JavaScript for D365 extensions Experience working across multiple D365 apps (Sales, Marketing, Customer Service, Portals) Understanding of full software development lifecycle and agile delivery … Excellent verbal and written communication skills Strong customer service skills and a solution-based, client-focused approach Acute attention to detail and ability to prioritise shifting demands Experience supporting NFP clients is desirable Ability to mentor others and manage time effectively under pressure Apply Now Ready to take the lead on exciting D365 projects? Apply below or contact More ❯

who can deliver accurate quotations, technical support, and drawing take-offs while supporting both the Profile team and our customers. This role offers a blend of technical, administrative, and customer-focused duties, including CRM updates, assisting with internal sales enquiries, and contributing to the smooth operation of a busy sales office. Key responsibilities: Coordinate and manage customer enquiries … ERP systems: Preferably Axapta, for quoting and order management. Strong technical knowledge: In construction or building products, with the ability to interpret and prepare technical drawings or plans. Proven customer service and communication skills: Particularly in handling technical or sales-related enquiries. Familiarity with CAD or BIM software and the ability to support customers in using technical resources. … Ability to work cross-functionally with sales, customer service, and technical teams in a fast-paced environment. Ideal Candidate: Strong communicator: able to explain technical information clearly and build positive relationships with both customers and internal teams. Problem-solver with a proactive mindset: Take initiative to find solutions, suggest alternatives, and support continuous improvement. Detail-driven and well More ❯

Solution Architect Salary: competitive depending upon experience + benefits Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. … we are looking for: All backgrounds will always be considered and experience here is far more important, but we're specifically interested in Dynamics 365 and even more specifically, Customer Service. Required Experience: Dynamics online architecture, customisation and low-level implementation; for this role specific experience and knowledge in Customer Service is needed with the rest of … if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment - all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply More ❯