1 to 25 of 124 Permanent Customer Service Jobs in the West Midlands

Good with customers and curious about technology? Bring your customer service experience to Enconvo - we'll help you learn the technical side, with full training, room to progress and your evenings and weekends free. Customer Support Co-Ordinator Telford Full-time, permanent - 37.5 hours per week … taking ownership of queries, providing first-line solutions and working with colleagues and suppliers on complex issues. You'll also identify opportunities to improve customer satisfaction and support business growth. What You'll Be Doing Resolve faults, billing queries, complaints, account support and service changes Provide first-line ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … switches, wireless infrastructure, and network security controls. Investigate and respond to security incidents, suspicious activity, phishing reports, and endpoint security alerts in accordance with customer procedures. Ensure service requests, incidents, changes, and problem records are managed in line with agreed SLAs and ITIL best practices. Create and maintain ...

+ Company Vehicle/Fuel Card (which can be used for personal use) + Benefits Job Type : Full-Time, Permanent Join a Leading Field Service Team Are you an experienced EPOS Field Engineer or IT Field Service Engineer looking for your next challenge? We're looking … motivated and customer-focused EPOS Field Engineer to support a range of retail, hospitality, and leisure customers across the UK. Based from Wolverhampton, this field-based role combines hands-on break-fix support with installation and deployment projects, giving you a varied and rewarding workload. If you enjoy solving ...

services, telecoms, network, and cybersecurity. This includes on-site and remote work. The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely. … while delivering exceptional customer service to our customers. You will be required to travel and work flexibly, including overnight stays. Responsibilities: Represent the company with a high standard of professionalism, including appearance, attendance, timekeeping, and reliability. Establish and maintain relationships with key partners, ensuring we provide a unified ...

Service Desk Team Leader -2nd line Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead …/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service ...

exciting opportunity for a highly skilled IT professional who enjoys solving complex technical challenges, working with the latest Microsoft technologies, and delivering exceptional service to a diverse customer base. You will act as a senior technical escalation point within the support team, working closely with Helpdesk Engineers, Field … Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements. This role combines remote support, project work, and occasional on-site customer visits, making it ideal for someone who enjoys both technical problem-solving and building strong ...

Field Service Engineer Location: London Salary: £40k-£45k About the Opportunity We are looking for an experienced AV Field Service Engineer to join our client s team, providing technical support and maintenance across multiple client sites. This is an excellent opportunity for a technically skilled engineer with experience … audiovisual (AV), video conferencing (VC) and unified communications (UC) technologies. You will be responsible for delivering high-quality customer service, diagnosing and resolving technical issues, and ensuring AV systems operate reliably and efficiently. Working both on-site and remotely, you will play a key role in meeting service ...

hands-on Printer Service Engineer who enjoys solving technical problems and delivering outstanding customer service? Want to work for a company that genuinely values work-life balance? We're looking for an MFP Service Engineer to join our field-based Service team, installing, maintaining … across the Midlands area. You'll diagnose and resolve faults, carry out preventative maintenance, install new devices, train customers, manage van stock, maintain accurate service records, and work closely with our call centre to meet service level agreements. You'll also escalate complex issues when required while delivering ...

endpoint services within the Technology & Telecoms industry. You will help customers keep their endpoint services running smoothly and provide clear technical support through the Customer Service department. Client Details The organisation operates in the Technology & Telecoms sector in Birmingham. Description Deliver managed endpoint services for customers, helping … maintain reliable day-to-day service. Respond to customer queries and technical issues through agreed Customer Service channels. Investigate endpoint-related incidents and work towards timely, practical resolutions. Monitor service requests and provide clear updates to customers throughout each case. Record technical activity and outcomes accurately ...

Title: Onboarding Customer Support Salary: £30,000 - £35,500 Hours: Full Time Location: Earlswood, Solihull Description: We are currently looking to recruit an enthusiastic team player to join our clients Onboarding team . They are a family run, successful and well established business based near Earlswood. The team offer … onboarding and continued support to business customers, providing regular check ups and detailed software guidance through calls and emails. A background in Customer Service or Account Management is required, and an interest in IT would be useful but training can be given. Key Duties: To work closely with ...

Engineer Location: Birmingham Salary: Competitve Type: Permanent Sector: Public Sector The successful candidate will take pride in their work, demonstrate a strong commitment to customer service, and be able to work independently and as part of a wider engineering team. You will be responsible for delivering high-quality … engineering solutions across a diverse range of customer environments, ensuring all work is completed safely, efficiently, and in accordance with company procedures and industry standards. Working alongside experienced colleagues, you will have the opportunity to develop your knowledge of a wide range of technologies, with a particular focus ...

This is a great opportunity for a people-focused individual to lead and develop the Digital Services team, improve technology support and deliver excellent customer service. You will help set priorities, encourage collaboration and knowledge sharing, and identify better ways of working to enhance the service provided across … knowledge sharing, mentoring and continuous learning. Create an inclusive, collaborative team environment where people feel supported and motivated to succeed. Help prioritise workloads, resolve customer issues and coordinate service coverage, including the out-of-hours rota. Build strong working relationships across IT teams, business functions and senior stakeholders ...

team offer onboarding and continued support to business customers, providing regular checkups and detailed software guidance through calls and emails. A background in Customer Service or Account Management is required, and an interest in IT would be useful but training can be given. Key Duties: To work closely … premises to train or support with systems Ensure that customers receive full set up and ongoing support for full range of software Ensure all customer needs are met by providing regular check-ups, detailed software guidance calls and email support Support with occasional opportunities to provide face to face ...

Line Service Engineer - IT (24/7 Shift) Solihull, West Midlands £30,000 - £32,000 + 20% Shift Allowance (£38,400 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a 2nd Line Service Engineer to join … brand new, high performing 24/7 support team. Working with a diverse customer base, you'll be responsible for resolving escalated technical issues, troubleshooting complex incidents, and delivering exceptional service against agreed SLAs. What You'll Be Doing Taking ownership of technical incidents through to resolution. Providing ...

Electrical Field Service Engineer,Gas Detection Systems Overall Earnings £55,000 Basic Salary £40,000 to £43,000 Overtime VW Caddy Van Pension Private Medical Cover Life Insurance 25 Days Holiday and Bank Holidays Phone, Laptop, Tools and Test Equipment ** Excellent opportunity for experienced Electrical Field Service Engineers … leading manufacturer of instrumentation and control systems, offering first class industry recognised product training, unrivalled benefits andgenuineprospects for career advancement** The Role - Electrical Field Service Engineer,Gas Detection Systems Following planned expansion, they now seek to recruit a technically focused Electrical Field Service Engineer responsible for: Planned preventative ...

Electrical Field Service Engineer, Gas Detection Systems Overall Earnings £55,000 Basic Salary £40,000 to £43,000 Overtime VW Caddy Van Pension Private Medical Cover Life Insurance 25 Days Holiday and Bank Holidays Phone, Laptop, Tools and Test Equipment ** Excellent opportunity for experienced Electrical Field Service Engineers … instrumentation and control systems, offering first class industry recognised product training, unrivalled benefits and genuine prospects for career progression ** The Role - Electrical Field Service Engineer, Gas Detection Systems Following planned expansion, they now seek to recruit a technically focused Electrical Field Service Engineer responsible for: Planned preventative maintenance ...

Field Service Engineer – Photocopiers & Printers Location: Birmingham Office, Covering the West Midlands. Salary: Up to £35,000 per annum + Company Vehicle (for work use only). Working Hours: Monday – Friday, 8.30am – 5.30pm. Working Pattern: Field-based. Contract: Permanent. The Opportunity Hawk3 Talent Solutions is recruiting on behalf … client for an experienced and customer-focused Field Service Engineer to join their team, covering the West Midlands. Working in a field-based role, you will be responsible for attending customer sites to install, service, maintain and repair a range of printing and photocopier equipment. ...

bring your Technical skill to our Customer Services team? Join us in Willenhall where you can enjoy a team-oriented culture that empowers you to build a career you can be proud of. What you would do as our Technical Support Advisor - Commercial Segment As our Technical Support Advisor … will play a key role in delivering exceptional technical assistance and customer service, acting as a reliable point of contact for customers and internal stakeholders. Working closely with cross-functional teams, you will use your technical expertise and problem-solving skills to resolve enquiries, assist continuous improvement ...

energy management solutions. Supporting customers across the commercial, healthcare, manufacturing, education and office sectors, the organisation is recognised for delivering innovative technologies and exceptional service standards. As part of its continued growth, the company is looking to appoint a Controls Technician to join its field-based engineering team across … system graphics, communications links and control strategies in line with project requirements Carrying out end-to-end testing, troubleshooting and fault-finding activities on customer sites Validating sequences of operation and completing point-to-point verification checks Producing commissioning documentation and project close-out records Acting as the primary ...

Reserve/Technical Operations & PM Office in we are looking for a: The Field Project & Service Engineer will act as the primary technical interface between the company, customers including OEM’s, installation partners, consultants, contractors and distributors throughout the after-sales project phase.The role is primarily focused … battery system installations and replacement projects, providing technical guidance, project coordination, site support, emergency response and relationship management.The successful candidate will regularly visit customer and installation sites, developing strong relationships with site engineers and project teams while ensuring the highest standards of technical support, installation quality and customer ...

weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: * Handling a high volume of calls from end users, providing clear and professional support * Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) * Providing advice ...

governance and compliance frameworks, policies and procedures as needed Supporting the effective resolution of customers’ security issues and queries Liaising with the Technology Service Desk to ensure a high-quality level of customer service is provided Carrying out appraisals of new and existing processes and their suitability … legislation and GDPR Ability to extract and interpret computerised data Knowledge of the Data Protection Act and its application Excellent communication, interpersonal and customer care skills Why work for us? We provide homes and care for more than 250,000 people in England and Scotland. Our customers ...

role Provision of Technical level support to both internal and external customers. Your key responsibilities Provide advanced technical support and resolve escalated customer issues via telephone, remote support and diagnostic tools. Troubleshoot and resolve complex issues across Linux and Tripos environments. Diagnose, troubleshoot and resolve issues across supported Microsoft … Windows Server environments Proactively monitor and manage customer environments using remote monitoring and management (RMM) tools, identifying and resolving issues with minimal disruption to users. Create and manage user accounts and access permissions using Microsoft Active Directory and Microsoft Entra ID. Administer Active Directory and Microsoft Entra ID environments ...

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail through … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

monitoring and provide feedback within one-to-one reviews Lead on initial and ongoing training and competency delivery Lead on large-scale and ongoing customer-facing project delivery Assign case work to analysts and utilise CCL systems to effectively and proactivity manage caseloads to maintain efficiency, ensure deadlines … ensure all quality and policy requirements are met Monitor and address any challenges that may affect productivity and have an impact on the customer Manage relevant aspects of CCL’s ISO standards and ensure that current processes and documentation are up to date and are adhered to Actively liaise ...