1 to 25 of 231 Permanent Customer Service Jobs in the West Midlands

Do you enjoy problem solving and providing exceptional customer service? Are you an enthusiastic individual with strong communication skills? Are you passionate about and eager to build a career in tech? If so, we are searching for high energy, customer-focused, problem-solvers to join our client … years (up to 30 days) Excellent Working Culture & Career Progression Structured 8-week onboarding programme Key Skills, Competencies & Attributes Previous experience in a customer-facing role , preferably within a commercial software support environment. Excellent organisational skills , able to work to tight deadlines with a high level of attention to … desirable. Are a UK resident with unrestricted right to work in the UK. Key Responsibilities Building relationships with and taking ownership of your dedicated customer portfolio . Providing customers with high quality technical support , advice and guidance. Handling customer technical support requests (via email, telephone and web portal more »

Hybrid: 50% office based, 50% work from home Salary: up to £50k + comprehensive benefits package IT Support Manager with an excellent background providing customer facing support required by a leading Law Firm. The role will follow the firms hybrid policy with up to 50% WFH, and a basic … or team leadership experience Strong technical skills (Microsoft 365, Intune (MDM) Experience with modern workplace technologies such as AV and room booking systems Outstanding customer service and communication skills Experience in providing 1st-2nd line technical support Experience working within a Law Firm or with legal specific technology … members Overseeing training and development of your team Provide hands on 1st and 2nd line support where required An excellent opportunity for an experienced Service Desk Team Lead or IT Support Manager to join a leading UK Law Firm in Birmingham/Oxford. Salary up to £50k. Hybrid working more »

Job Title: Service Delivery Analyst Salary: £30k Location: Birmingham A leading brand in the UK is seeking a highly motivated and skilled Service Delivery Analyst to join their IT team at their Head Office in Birmingham. The successful candidate will play a crucial role in ensuring the effective … IT services across the organisation. This role requires a proactive individual with strong technical, analytical, and communication skills who can manage and improve IT service processes to meet business needs. Key Responsibilities: Service Management: Monitor, manage, and report on IT service performance, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs). Regularly communicate and update our Managed Service Providers (MSPs). Incident and Problem Management: Coordinate the resolution of incidents and problems with our MSPs, ensuring timely response and resolution, and conducting root cause analysis to prevent recurrence. Change Management more »

Role Purpose Working with our awesome IT team, the role acts as first-line technical support to the Punch business. Whilst providing first-class customer service through your quality communication, you will actively be receiving, prioritising, documenting, and resolving end-user help requests in line with Punch's … role in a professional and efficient manner Build and maintain great relationships with colleagues and other customers to allow you to provide first-class customer service Act as a key point of contact for new starters joining the business, providing them with tailored support as they learn all … and understanding of Modern IT Security Good understanding of the organisation's goals and objectives Experience of working in an IT Support Team or Customer Service environment is highly desirable Benefits Competitive salary Performance Bonus Company Sick Pay Company Pension 25 Days Holiday, plus the option to buy more »

internal & external metering activities. Metering and Settlement Analyst - What will you need: Good Metering knowledge NHH/HH Experience working with manages services Good customer service skills, willing to pick up the phone to customers Location: Midlands - Hybrid (two day a week in office) Salary: £30,000 This more »

implementing business critical, accounting software. You’ll be detail orientated and have an ability to translate automotive processes into software solutions. This is a customer focused position, and regular travel to customer sites will be a part of your day-to-day role. Your responsibilities will include: Implementing … quality implementation process, and continuously reviewing the way we do things to ensure we deliver high quality implementations each time. Working closely with the customer to understand their needs, setting up and selecting the appropriate parameters, and ensuring the system is set up correctly prior the 'Go Live' date. … Providing onsite and remote consultancy to our customer as needed. Delivering informative and clear training sessions to ensure they get the maximum value from the system. To continuously develop your system knowledge- including parameters, functionality, and integrations. Becoming an expert on the Accounts module of our DMS. About you more »

work, offering a competitive salary, a generous benefit package and the opportunity for flexible working. Role Summary: You should possess advanced skills and prioritise customer satisfaction, demonstrating outstanding communication abilities. Your primary role will involve adeptly resolving technical challenges pertaining to ERP software, all while upholding the highest standards … of customer service. It's important to note that the designated support hours align with the UK time zone, spanning from 9:00 AM to 5:30 PM. Main Tasks: Accurately recording customer-reported requests through telephone, portal, and email. Serving as the initial point of contact for … customers encountering related issues. Advocating for the utilisation of the online customer portal. Discerning the priority of new cases/queries and allocating resources accordingly. Overseeing individual cases to guarantee satisfactory resolutions for customers. Investigating and resolving intricate customer problems. Maintaining a current skill set and knowledge base more »

Job Title: French speaking Customer Service & Onboarding Administrator Location: Lichfield, Office-Based Type: Permanent Salary: Up to £29,000 per annum Our client is a leader, renowned for their exceptional products. Our client's team is passionate about delivering the best experience to their suppliers and franchisees. We … are currently seeking a dedicated French-speaking Customer Service & Onboarding Administrator to join their office in Lichfield. Key Responsibilities: Customer Service: Respond to customer inquiries via phone, email, and in-person, providing prompt and professional assistance. Offer detailed information about our products and services. Resolve … customer issues efficiently, ensuring high levels of satisfaction. Onboarding: Guide new franchisees through the onboarding process, ensuring a smooth and seamless experience. Support potential franchisees from their initial inquiry through the entire onboarding process. Conduct welcome calls and provide necessary training and information to new franchisees. Administration: Maintain accurate more »

Customer Success Associate ⭐ | Customer Success | Customer Experience | Customer Service | Education | SaaS | Software Development | Relationships | Sales | Business Development A pending B Corp with a powerful mission are on the lookout for their next Customer Success Associate! If you like the sound of making a genuine … difference in the world of education, keep on reading! They are on the lookout for a Customer Success Associate to... ✔ Foster long-term partnerships with key customers. ✔ Identify and engage with prospective clients. ✔ Mentor and guide team members, ensuring effective information sharing and cross collaboration across various internal teams. … Drive the growth of the business forward through increasing brand visibility and overall customer engagement. Details: 👉Up to £32K per annum 👉 Warwick office 👉 Hybrid working 👉 Company bonus 👉 Medical + dental If you are passionate about delivering exceptional customer service and you have proven experience in a customer more »

Join Growing Team as a 1st/2nd Line Support Engineer! 🌟 Are you passionate about technology, customer service, and being part of a dynamic team? We’re thrilled to announce an exciting opportunity with a maturing business, a dedicated Microsoft Partner and Managed Service Provider (MSP) that … and expertise will drive continued success. The Role: As a 1st/2nd Line Support Engineer, you’ll play a pivotal role in their customer-centric approach. Here’s what you’ll be doing: First Line Support : Handle initial customer inquiries, troubleshoot technical issues, and provide timely solutions. … will need proven ticket handing skills/experience. Second Line Support : Dive deeper into complex cases, collaborating with our team to resolve challenges efficiently. Customer Service Excellence : Your soft skills matter! Deliver exceptional customer service, ensuring our clients feel valued and supported. Experience of supporting more »

worldwide. With operations in over 150 countries and a workforce of over 15,000 dedicated professionals, our client combines cutting-edge technology with unparalleled customer service to drive productivity and efficiency in the multiple industry sectors. Furthermore, our client are committed to fostering a culture of innovation, excellence more »

Are you passionate about technology and delivering great customer service? Then this could be the role for you. We represent an award-winning organisation that can offer great career progression. Due to expansion within their team, our client, a highly recognised global brand, is looking to add to … its IT Service Desk Team. You will be the main point of contact for technical support. The Person You will have at least one year of experience providing 1st Line IT Support in a professional service environment You will have gained good exposure to Microsoft Windows and Office … be an excellent communicator who is able to deal with internal stakeholders at a senior level. You will be an individual who provides excellent customer service and can demonstrate this. The Benefits Once initial training is completed, remote/flexible working is available Excellent Career development and financial more »

Who we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical service desk, our goal is to ensure … and resources to perform their roles. We take end to end ownership of 1st line incidents and requests, whilst providing a high level of customer service. In addition to ensuring our BAU work stack is under control, you will act as an escalation point for Service Desk Team … have a good level of technical knowledge, have a keen eye for detail, be proactive, assertive and strive to provide an excellent level of service at all levels. As we are a 24-hour Business our rota coverage is between the hours of 07:00 – 20:00 seven days more »

As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. We are a technical Service Desk and our goal is to ensure that our employees have sufficient equipment and resources to … a broad set of technical skills who are ready to tackle some of technology’s greatest challenges. Preferred skills and experience Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. … Commercial experience working in a service management function. Main Responsibilities Ensuring that phone calls and emails are dealt with promptly to provide the best possible service to the business. Logging all tickets for incidents or requests that are reported. Ensuring that first line incidents are resolved quickly and more »

Merthyr Tydfil, UK, and Portland, Tennessee, USA, Gastite sets the industry standard with efficient, quality installations supported by superior technical support and world-class customer service. For more information, visit www.gastite.co.uk. Our Unique Selling Point: Python Python is a revolutionary pipe and compression fitting system designed for split system … of Birmingham. Whilst this role is home based, you are expected to visit your customers on a weekly basis. Key Responsibilities: Identify and develop customer opportunities while maintaining strong relationships. Develop and manage an annual sales budget for your region. Actively market Gastite solutions across North England, Scotland, and … sales events and trade shows. Utilize market intelligence to identify and secure new accounts and sales opportunities. Regularly communicate with customers to ensure high service levels and solutions. Negotiate contract terms and conditions of sale. Work with internal teams to monitor pricing, costs, margins, turnover, and market share. Develop more »

vision, KMC and RDM. The successful candidate within the Arcus FM bureau will provide technical support to customers ranging from Sainsbury’s employees to service and maintenance contractors. They will also be responsible for the continual daily technical functions and duties associated with maintaining a web based BMS System. … ideally have knowledge of BEMS covering various manufacturers including IQ vision, Siemens or Tridium. Other skills and experience required includes: Experience within a professional customer services Understanding of FM and support services contracting and performance measurement and monitoring Understanding and experience of the retail industry desirable Excellent verbal communication more »

1st Line Service Desk/Technical Support Specialist (Renewable Energy Systems) Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a … Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions … and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters more »

policies, standards and procedures, providing Education & Awareness on these where relevant. Conduct risk assessments across business and IT domains and work with product/service managers to ensure effective management of these risks. Maintain and evolve risk management systems and data quality to ensure accurate reporting. Research and consider … insight from analysis and data. Ability to present a professional, approachable image of Information Security to all stakeholders through verbal and written interactions. Exceptional customer service skills and abilities. Proven experience in working with external global third-party vendors and Managed Services Providers including software vendors. Strong analytical … . Good to have: Knowledge and experience in Information Security Auditing Techniques. Certifications: CRISC, CISM, CISSP. Experience gained in consulting or working in service provider environment. Experience of working globally, culturally astute, and sensitive. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our more »

apprenticeships, to volunteer days and community engagement, we support every employee. Built around sustainable business methods, dedication to our customers, delivering the best possible service, believing in our people, always working with integrity and continuously innovating ourselves, we understand that taking inclusion & diversity seriously as an organisation is imperative … looking for someone to provide leadership management and support to the 1st line technical support team to support all customers with Warranties or Managed Service/Support contracts and to provide support other support teams to include the customer service team. The role is offered on a … is imperative that applicants live within are commutable distance to our Stafford base for this reason. Key tasks will involve: · Daily management of the Service Desk Tier · Prepare management reports and information as requested by the Technical Service Director or Head of Support and Managed Services. · Ensure Service more »

We are currently recruiting for a leading global provider of power generation solutions. Due to continued growth, they are looking for a dedicated Service Manager to join their team. The Service Manager will be responsible for leading and managing the service department, including field service engineers … workshop engineers, and support staff, to ensure optimal performance and productivity, ensuring maximum uptime and customer satisfaction. Key Responsibilities: Develop and implement service strategies, policies, and procedures to meet customer needs and business objectives. Establish service standards and performance metrics, and monitor team performance against targets … taking corrective action as necessary. Collaborate with sales and marketing teams to promote service offerings, identify new business opportunities, and achieve revenue targets. Manage service contracts and agreements with customers, ensuring compliance with terms and conditions and delivering exceptional customer service. Handle customer inquiries, complaints, and more »

We are seeking a First Line IT Support Technician to provide general IT support across the Tyman UK&I division. This position is a customer focused role, where you will provide efficient first tier support to all colleagues, to prioritise the resolution of a broad range of IT and … technical support requests. What you'll be doing: Providing IT support, advice and guidance to end-users on a broad range of IT service requests. Assisting in the development and improvement of the division-wide support function. Assisting and supporting the IT Manager and wider team as required. Supporting … under pressure, to meet deadlines. The ability to work independently and within a team. Excellent communication skills, with a professional and proactive approach to customer service. We believe the employment relationship is two-way, so from us you can expect a professional and safe working environment where teamwork is more »

Technical Support Specialist/1 st Line Service Desk Engineer (Battery Storage Systems) Location: Fully onsite at the GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX. Salary: £23k pa, rising to £24k after probation (plus performance bonus scheme) Job Type: Permanent, 37.5 hours per week, Monday Friday … shift times falling between 8:30am 7pm (with some flexibility for out of hours cover on a rota basis) Are you tech-obsessed and customer-focused with a passion for making a positive impact on the environment? If you enjoy the challenge of problem solving and finding solutions whilst … providing exceptional customer service on every call, then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters and battery systems which more »

internal and external to deliver Web based products **Desirable** Some knowledge of Generative AI (for example OpenAI) and its uses in Automating emails and Customer Service requests, chatbots etc You will get a chance to build on and improve your tech skills in a number of areas - so more »

executing the pricing process for our customers. Pricing Analyst main duties Support with implementation of price and discount changes Implement PFEC (Plan for Every Customer) in line with corporate guidelines Maintain integrity of Item Pricing Groups to ensure accurate discounts by customer and part number Analyse impact of … quote follow-up analysis to drive win rate improvements Ensure pricing and quoting processes are well understood and applied consistently across the organisation Support customer service, field sales and division colleagues with any pricing related requests Experience/Skill Requirements Essential High proficiency in Microsoft Excel. As a … pivot tables and ability to combine data from different sources University Degree Advanced experience on Pricing Good experience of interaction with Sales Company's Customer Support and Sales Team Desirable Power Bi desirable Ability to work with Siebel I2O and JDE queries INDH more »

Fire Doors, Fabricated Canopies, GRP Mouldings, Guttering, Fabricated Building Components, Contractors, Installers, Tradesman and General Builders, Sales, Internal Sales, Sales Executive, Internal Sales Executive, Customer Service Location: Tamworth Remuneration: £23,000 - £27,000 + £1,000 bonus with scope for it to increase Benefits: Comprehensive benefits package The … from within a national merchant depending on phone experience Enthusiastic and extroverted individual Strong relationship building skills Excellent communication skills, both written and verbal Customer focused and orientated Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies … Fire Doors, Fabricated Canopies, GRP Mouldings, Guttering, Fabricated Building Components, Contractors, Installers, Tradesman and General Builders, Sales, Internal Sales, Sales Executive, Internal Sales Executive, Customer Service more »