26 to 50 of 187 Permanent Customer Service Jobs in the West Midlands

who are the UKs no1 supplier within their field. They have rapidly grown since establishing 5 years ago, this opportunity is to join their customer services team. You will gain a technical knowledge of their products and support customers through their sales journey. This position is full time Monday … 4pm in the office. The ideal candidate would have been in a role which required a technical knowledge previously and have experience within a customer service role. Key Duties and Responsibilities: Provide expert technical advice and troubleshooting support to customers via email and online chat platforms regarding products. … online forums and groups to answer questions, provide technical insights, and foster a positive brand image. Analyse and interpret technical data and documents. Resolve customer inquiries efficiently and accurately, ensuring high levels of customer satisfaction. Create and maintain detailed records of customer interactions on database. Adhere to more »

apprenticeships, to volunteer days and community engagement, we support every employee. Built around sustainable business methods, dedication to our customers, delivering the best possible service, believing in our people, always working with integrity and continuously innovating ourselves, we understand that taking inclusion & diversity seriously as an organisation is imperative … looking for someone to provide leadership management and support to the 1st line technical support team to support all customers with Warranties or Managed Service/Support contracts and to provide support other support teams to include the customer service team. The role is offered on a … is imperative that applicants live within are commutable distance to our Stafford base for this reason. Key tasks will involve: Daily management of the Service Desk Tier Prepare management reports and information as requested by the Technical Service Director or Head of Support and Managed Services. Ensure Service more »

timely communication. Recruitment Support: Support the recruitment cycle from sourcing to onboarding new trainers. Digital Platform Maintenance: Keep all digital platforms up to date. Customer Service: Maintain a culture of exceptional customer service for the training team, addressing their needs promptly and effectively. This role demands … a proactive and organised individual who can handle multiple responsibilities effectively while maintaining high standards of service and compliance. If you have the required skills and experience and would like to take on this exciting opportunity, please apply now for immediate consideration and interview. For further details about the more »

systems in simple terms and interacting effectively with all levels of the organisation. Problem-Solving Abilities: Strong problem-solving abilities with a proactive and customer-focused approach to addressing user issues and concerns. Organisational and Project Management: Excellent organisational and project management abilities to handle multiple priorities in a … analytical and problem-solving skills, capable of managing complex system issues. Technological Flexibility: Flexibility and adaptability to learn new technologies and software as required. Customer Service Orientation: A proactive approach to customer service to ensure user satisfaction and system efficiency. Continuous Improvement Mindset: A demonstrated ability more »

Forklift Engineer Benefits of the Mobile Forklift Engineer Certified training as well as manufacturer training courses provided 32 days holiday rising to 35 with service inc. bank holidays Working for a market leading hire company Career progression routes available Discounts and healthcare scheme Up to £40k DOE and qualifications … Mobile Forklift Engineer role is an extremely reactive position where you will support the company's needs in the day to day requirements of service, maintenance and repair of material handling equipment including electric counterbalance forklifts, diesel forklifts, articulated forklifts, reach trucks, and side loaders and manufacturers such as … Toyota, Komastsu, Combilift, Caterpillar (CAT), Hyster-Yale + many more! Responsibilities of the Mobile Forklift Engineer include: Service and repair MHE equipment on-site and at customer locations Handle administrative tasks Maintain strong customer relationships Quickly and effectively diagnose faults on equipment to ensure minimal downtime for more »

customers using troubleshooting sheets and product manuals. - Offer engineering-related troubleshooting advice to engineers. - Provide simplified advice to end users and customers. - Maintain excellent customer service with a professional and helpful attitude. - Communicate via phone and email in an organised and timely manner. - Log phone call details to … enhance customer service. - Update user and installation manuals as directed. - Administer and test customer product returns. - Perform other duties as requested. - Full-time (Monday to Friday, 35 hours per week). Qualifications and Skills: - Basic electrical and mechanical knowledge. - Knowledge of heaters and gas/oil appliances preferred. … Excellent communication skills. - Previous call centre/customer service experience preferred. - Enthusiastic team player with a strong desire to learn. - Good problem-solving skills and attention to detail. - Basic DIY skills beneficial. - Experience with Excel and Outlook. - Good mathematics skills. - Methodical and logical approach. - Willingness to seek help more »

the country , working closely with our customers to ensure seamless installations , provide technical assistance , and optimise system performance. You will need to have great customer service skills and be able to communicate with our customers through multiple channels , ensuring their satisfaction and driving customer loyalty. As a … with a working knowledge of Excel Good organisation, planning and time management skills A flexible approach and an ability to work under pressure Great customer service and communication skills PLEASE APPLY ONLINE TODAY and a member of the team will be in touch Suitable for: Field Technician, SmartStock … Project Technician, inventory management, stock management, field service technician, installation specialist, maintenance support Our client believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, they will not support an application for visa sponsorship and all applicants for this more »

managing a team of Drivers Experience in managing a small logistics operation in a fast-paced environment Proven track record of delivering high-quality customer service and meeting KPIs Excellent leadership, communication, and interpersonal skills Strong organizational and time-management skills, with the ability to multitask and prioritize … effectively Analytical and problem-solving skills Ability to work under pressure and meet deadlines Attention to detail and accuracy Flexibility and adaptability Strong customer service orientation Benefits: Permanent - Full time position Full Training Provided 25 days holiday + 8 bank holidays Death in service X2 Join our more »

managers. Main duties of the job The Team member will be responsible for covering the Helpdesk on a weekly rota basis. The role includes: Customer Service To answer and log incoming calls to the Helpdesk using the Trusts CAFM system following set scripts for each service. Taking the … Workshops and on-going PDP 4.1 The jobholder will be required to be flexible, reactive and proactive to the ever-changing departmental needs and customer requirements and adapt accordingly Person Specification Education/Qualifications Essential Educated to good standard of education, attaining a minimum of GCSE grade C in … Experience Essential Experience of working within Estates and Facilities Services or other admin role within the NHS or similar large complex multidisciplinary organisation Desirable Customer Service/Call Centre Experience Experience of working with and instructing contractors and suppliers. Experience of developing good relationships with stakeholders Experience in more »

the leading specialist provider of managed IT and telecom services to the UK’s commercial & retail property sector. We are also an independent Internet Service Provider (ISP). This role sits within our Group Company, Wave 9 Managed Services Limited, which is 100% focused on Education and has established … a fantastic reputation in the sector for customer service and support. What you'll be doing Our provisioning coordinators are responsible for managing the delivery of safe, secure Internet and telecommunication services to our school customers. Working from our Stafford offices, you'll be liaising with our customers … SoGEA/FTTC/FttP Leased Lines Cloud Telephony Firewall and Filtering Devices Monitoring and Tracking notifications for rejections, delays, escalations, cancellations. Processing of customer orders on various systems and portals, managing projects to completion. Following supplier escalation paths, including DSO to facilitate timely installations. What we're looking more »

negotiating with carriers, Airlines and suppliers to maximise profitability on each and every shipments. Duties will include: Maintain, review and create tariffs with agreed customer rates. Build strong working relationships with customers, suppliers, Airlines & overseas partners/agents. Create quotations for import, export and/or cross trade in … understanding of market conditions and trends. Be able to confidently negotiate rates with suppliers, Airlines and overseas partners/agents. Offer high levels of customer service to clients at all times. Resolve any pricing query or complaint and escalate if necessary. Follow up all quotations to a conclusion. … Airfreight operations team. The successful candidate is required to have experience of working in Freight Forwarding and in particular Airfreight , possess strong communication and customer service skills, with a passion and desire to succeed in their career. more »

Fire Doors, Fabricated Canopies, GRP Mouldings, Guttering, Fabricated Building Components, Contractors, Installers, Tradesman and General Builders, Sales, Internal Sales, Sales Executive, Internal Sales Executive, Customer Service Location: Tamworth Remuneration: £23,000 - £27,000 + £1,000 bonus with scope for it to increase Benefits: Comprehensive benefits package The … from within a national merchant depending on phone experience Enthusiastic and extroverted individual Strong relationship building skills Excellent communication skills, both written and verbal Customer focused and orientated Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies … Fire Doors, Fabricated Canopies, GRP Mouldings, Guttering, Fabricated Building Components, Contractors, Installers, Tradesman and General Builders, Sales, Internal Sales, Sales Executive, Internal Sales Executive, Customer Service more »

To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out … and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities to give the customer guidance and training so they can more »

Network IT is currently recruiting for a Service Delivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within the … account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »

Service Technician When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Technician Hours of Work: 8am to 5pm with a 1 hour lunch … TF10 7BX What we offer: Up to 27 days holiday (plus bank holidays) depending on length of service. 2 x basic salary death in service payment, payable to your nominated recipient Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc Benefits … Employee Assistance Programme Ongoing training and Career Opportunities Cycle to work scheme Refer a friend bonus £500 per person terms apply Boot Allowance Long Service Awards on 10, 20 and 30 years Life Event Day - Getting Married, Moving Home, Graduating Part of the Dunstall Holdings Groups, Rea Valley Tractors more »

Service Engineer Air Handling Units (AHUs)/HVAC Controls Job Title: Service Engineer Air Handling Units Industry Sector: Service Engineer, Engineer, F-Gas, IPAF, PASMA, Air Handling Units, HVAC Controls, AHU, AHUs, HVAC, Main Contractors, Consultants and Sub-Contractors Ideal living location: Midlands Area to be covered … National Remuneration: £35,000 - £40,000 Benefits: Company vehicle, pension, phone, laptop & 25days annual leave The role of the Service Engineer Air Handling Units will involve: Service Engineer position dealing with a range of manufactured air handling units and HVAC controls Carrying out planned service and maintenance … of all AHU systems Liaise with the service team to update them on the status of jobs Report any relevant faults/further works Meeting agreed customer response times Further develop and build relationships with clients Reporting on completed works before leaving the job The ideal applicant will more »

global customers. The organisation stands as a titan in the UK's business software and services sector, catering to an expansive, international customer base. Demonstrating exceptional prowess with an annual turnover exceeding £330 million, they are driven by their core mission to revolutionise the world of work through tailored … software solutions for diverse industries, as they empower clients to focus on delivering exceptional service and nurture their workforce. As Dynamics CRM and Power Platform Consultant , you willwork to deliver tailored solutions for their client base within the Microsoft Dynamics CRM and Power Platform realm. The role of Dynamics … CRM and Power Platform Consultant: - Offer expert consultancy on Dynamics 365 CE & Power Platform for on-premise and cloud setups. - Lead or participate in customer workshops for requirements. - Create clear, top-quality design documents. - Showcase Dynamics Sales, Customer Service, Field Service, and Marketing module abilities. - Customize more »

Cennox provides a maintenance service to our customers in the financial and retail industry on a range of self-service devices. As a Field Service Engineer, you will be the face of Cennox when attending customer sites to resolve faults and carry out general maintenance. We … training, development and your day to day role. We have an abundance of 'can-do attitude' and a desire to provide the best possible service to our customers. At Cennox, being part of the team is important to us and we are looking for people who have a positive … make it happen' approach and who want to learn and enhance their skills. Are you happy to be 'on the road' and travel to customer sites daily? Do you have a UK Driving licence and RTW in the UK (essential) Have you worked on ATM's, vending machines, gaming more »

Aftersales - Parts & Service Advisor | Wednesbury | Full Time - £37.5 hours per week | £12-£13 per hour Are you a dedicated professional with a passion for the automotive industry? Our client is seeking a dedicated professional, like you, to join their expanding team. The company excels in outfitting new and used … certification. Are you the right person for the job? Previous experience in a similar role within the automotive or commercial vehicle industry Parts/service experience within truck/plant machinery sector Strong interpersonal and communication skills Excellent organisational abilities with keen attention to detail Understanding of hydraulic systems … and remote control systems is a plus What will your role look like? Provide exceptional customer service, addressing inquiries and ensuring customer satisfaction Oversee the inventory, ordering, and distribution of parts Schedule and manage service appointments, liaising between customers and service technicians Offer technical assistance more »

Dynamics 365 Customer Engagement/CRM Functional Consultant Job Description Fresh opportunity for a Functional Consultant/Analyst, with skills in Dynamics 365 CE/CRM implementation, to join the delivery team at my award winning MS Partner client. This position provides the chance to work on fresh, greenfield … CE implementations across the UK, and grow experience in an established MS partner environment. This flexible, home based role will require occasional travel to customer site where required - this could be UK wide, however travel will fluctuate depending on the phase of a customer project. What the role … their new D365 CE platform Skills & Qualifications Experienced in the functional implementation of Dynamics CRM/D365 CE end to end (from either end customer or partner perspective) Strong understanding in one of more core modules, including sales, marketing, customer service, field service Full project lifecycle more »

for its clients across the globe. The company s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms … Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 43,026 employees from over 80 nationalities, as of September, 2019. Overall Purpose of the … in relation to contract mobilisations and demobilisations, in line with existing internal procedures Ensure that all administrative legal obligations are adhered to and excellent customer service is given Communication via email and letter correspondence and via telephone with various levels of management and external parties Ensuring all transferring more »

Service Desk Engineer - Coventry - £35,000 (Hybrid) My client is seeking a Service Desk Engineer (1st/2nd Line Support) to join their team, offering an excellent opportunity for professional growth and development within a Global Business. As a key member of the team, you will be responsible … Private Healthcare Generous company pension Training and development Employee Discounts Christmas Bonus Onsite Parking Key Responsibilities: Provide 1st and 2nd level support for the Customer base, including troubleshooting software, hardware, and business applications. Help with IT Projects & Migrations Assist with new starters, PC builds and Office Set up and … up-to-date CV. Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking more »

Coventry is no different - £42bn makes us the second-largest Building Society in the UK, with a 130-year heritage and a strong, loyal customer-base of nearly 2m members.A well-supported and ever-improving technology base is therefore critical to our continued success. Working within IT Service … to peers, junior team members, colleagues and various key stakeholders within CBS and external parties. A 24x7 onsite presence that will be responsible for service monitoring; service assurance; event management and basic user support outside of core hours. To maintain the smooth operation of batch processing on the … Societys core applications and monitoring the performance of core computer systems according to business service levels. Our benefits include: 28 days holiday a yearplus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Find more »

Field Service Engineer – UK Wide Location : UK Wide Salary : £40,000 – OTE £50k+ Package : Overtime - Uncapped 1k Bonus Overnight allowance - £40/Night Food allowance + £20/Night Inconvenience Fee Van + Fuel Credit Card Expenses Credit Card Hotels & Travel Paid – Door-to-Door 24 Days + Bank … Holidays Work mobile & iPad The Company : My client is a leading engineering company that prides itself in providing the highest standards of customer service to users, installers , and suppliers of all pump types, fans, motors, AHU's and other types of rotating machinery . We are a national … covers multiple blue-chip businesses across the UK. The Role : Due to the continued growth of the company, we are looking to recruit experienced Service Engineers to join our rapidly expanding team to enable us to continue building on our outstanding reputation in the industry. As the company is more »

retail stores and luxury leisure and hospitality conference centres. Responsibilities Day-to-day delivery of full installation of AV, lighting, and automation technologies Attending customer premises to establish reported fault and a prompt restore service Ensuring accurate completion and return of AV asset documents upon installation sign off … and Field Service records and paperwork for customer service visits Proactively building close working relationships with your team and customers enabling best service Identify potential improvements and feed back to customer and sales Timely and accurate reporting and feedback of installation and service work more »