51 to 75 of 189 Permanent Customer Service Jobs in the West Midlands

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end … wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure … administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. more »

Permanent - Must have full right to work in the UK- Up to 75k per annum + benefits VIQU have partnered with a leading IT service provider who is currently seeking an experienced D365 Power Platform Architect to join their team in Birmingham.This is a great opportunity to work on … CE & Power Platform consultancy best practice, working with on-premise (CE) and cloud deployments.Lead workshops, requirement gathering activity with customersWrite design documents.Demonstrate Dynamics Sales, Customer Service, Field Service and Marketing module capabilitiesDeliver Dynamics CRM solution customisation and configurations, workflows and reporting. Troubleshoot, analysing and where possible resolving … projects, enhancements and change requests.Deliver technical design to extend Dynamics 365 or Power Platform using plugins.Modify existing and configure new functions in line with customer requirementsAs a Dynamics Consultant you will use your own initiative to configure, test and deploy processes to specifications devised by the business consultants and more »

Permanent - Must have full right to work in the UK - Up to £75k per annum + benefits VIQU have partnered with a leading IT service provider who is currently seeking an experienced D365 Power Platform Architect to join their team in Birmingham. This is a great opportunity to work … consultancy best practice, working with on-premise (CE) and cloud deployments. Lead workshops, requirement gathering activity with customers Write design documents. Demonstrate Dynamics Sales, Customer Service, Field Service and Marketing module capabilities Deliver Dynamics CRM solution customisation and configurations, workflows and reporting. Troubleshoot, analysing and where possible … and change requests. Deliver technical design to extend Dynamics 365 or Power Platform using plugins. Modify existing and configure new functions in line with customer requirements As a Dynamics Consultant you will use your own initiative to configure, test and deploy processes to specifications devised by the business consultants more »

join us! With experience of delivering change in a highly integrated complex technical environment you'll be responsible for the design, development, implementation, and service support of our Dynamics Customer Engagement platform (Customer Service and Model Driven Apps) and associated services for our core Housing Association … escalations, and a portfolio of change initiatives and projects. Managing the performance of systems and services, overseeing third party providers and partners, developing continual service improvement plans, to adequately support the needs of Clarion's Customers and Stakeholders is vital! Responsible for all aspects of the lifecycle of the … Dynamics Customer Engagement platform, including design, development, planning, implementation, configuration, and ongoing support, along with owning and managing resource allocation of the team across all lifecycle activities are all part of this exciting role along with a hands-on technical expectation. Experience of managing and leading a high performing more »

Service Desk Advisor Monday to Friday 8am – 5pm Permanent £25,000 Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor. The overall purpose of the role is to work as part … of a team to provide high quality day to day support to enable the effective operation of their customer service desk. Duties to include: Answer all incoming calls. To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web. … contractors to attend site to repair faults and raise appropriate purchase orders as required. To ensure that timeframes are adhered to in relation to service level agreement To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t Candidates suitable for more »

Service engineer Machine Tools Midlands £40,000 - £50,000 basic (40 contracted hours) + Circa £10,000 bonus + 5% pension + life insurance + private health care +smartphone . My client is a market leading machine tool OEM renowned for their state of the art Japanese engineering technology … sliding head lathes, cnc machinery and turnkey solutions. Predominantly they service industries within the medical, electric vehicle and aerospace industries providing sliding head lathe solutions for the manufacture of complex components. They are seeking multi-skilled junior engineers from a CNC maintenance apprenticeship to join their dynamic and growing … their staff and provide excellent training and internal opportunities for progression to keep you motivated. The Role: You will provide an exceptional level of customer service to a range of blue-chip clients and SMEs. You will provide breakdown cover and work on installation projects. You will complete more »

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described … role: We have an incredible opportunity to join us here at Diligenta as a Senior Analyst to join our Governance and Control Team in Customer Services. In this role you'll be responsible for proposing, supporting and testing the design of effective business controls to mitigate operational risks and … Leave, Foster Leave and Retirement Leave. A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection. Apply to find out about our other benefits. What we're looking for: Previous experience in risk and controls, preferably within more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and … functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management Work with … colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold more »

supporting new starters whilst maintaining digital records. You will need meticulous administrative and data entry skills, a flexible approach, and lots enthusiasm and good customer service skills. Records within these areas are digitalised and therefore the successful candidate must have excellent computer skills specifically, Microsoft Word, Excel, Teams … healthcare setting. *Experience of working to tight deadlines. *Experience in being able to overcome obstacles and problem solving to identify alternative solutions to ensure service delivery is maintained. *Experience in a customer facing role, delivering a high quality service *Experience in working in a fast paced challenging … needs of the service. *To challenge poor practice which may hinder and prevent elements of administration practices. Desirable *Publisher and PowerPoint. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

Field Service EngineersRequired - Immediate Start!! Competitive Salary rates + O/T + Door to Door Pay + Company Van Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire . As a Field Service Engineer your role will be … to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company equipment, you will be responsible for: Fault diagnosis, repair and routine maintenance of specialist vehicles and … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

are TPS? TPS provides independent garages and body shops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS … financially and in the number of Centres opened nationwide. Job Purpose This role is pivotal as we aim to strengthen our market position, enhance customer engagement, and increase sales growth in this critical area. Market Research & Analysis: Conduct in-depth market research to identify market trends, customer needs … and competitor activities. Analyse sales data and customer feedback to identify opportunities for growth. Share insights and findings with the team to inform strategic decisions. Strategic Planning & Execution: Collaborate with the Volkswagen head office team to develop and implement strategic plans for sales. Monitor progress against targets and adjust more »

Oversee a range of high-level projects for the End User Compute (EUC) environment while also delivering high quality BAU support. Understanding our agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users. Interface with Senior management when … procurement and issuing through to tracking and processes. Supporting and enhancing the JML (Joiners Movers and Leavers) process. Ensure the teams address all Incidents, Service Requests and Changes within pre-defined SLA's. Undertaking strategic development of the service through regular system and process reviews. Lead technical projects … guidelines and system documentation. Maintain clear and effective communication and serve as an escalation point of contact with the primary focus on restoring any service downtime. Responsible for the development and performance of team members. Comply with Information Security processes, privacy, and other applicable regulations. Assist in procurement, IT more »

you'll be responsible for taking business problems and designing appropriate technical solutions to meet their needs. Responsible for the design, development, implementation and service support of our Dynamics 365 Customer Engagement platform (Customer Service Workspace and Model Driven Apps) and associated services you'll share more »

This role will be covering customers inST, TF, CW, WS Postal Codes To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs … in line with changes in products and functionality. Respond to customer service requests for the repai... more »

of Product/Application Support You will be responsible for building and leading a high-performing support team, developing and implementing strategies to maximize customer satisfaction, and driving continuous improvement across multi-domain support functions. This is an opportunity to play a critical role in shaping the customer … Job responsibilities of Head of Product/Application Support include: Product Support Develop and implement a comprehensive support strategy aligned with business goals and customer needs. Oversee the product support process, ensuring timely resolution of user issues and inquiries related to our logistics and transport products. Prioritize and manage … support tickets, coordinating with the support team to ensure efficient and effective problem resolution. Maintain a high level of customer satisfaction by providing excellent support services and addressing user concerns promptly. Service Level Agreements (SLAs) Define and monitor SLAs for application support and key KPIs, ensuring that response more »

Service & Install Co-Ordinator Telford Permanent Up to £30,000 per annum Monday to Friday We are working with a well-established business in Telford to recruit for a Service Co-ordinator on a permanent basis. This role has become available due to a period of sustained growth … and to enable them to achieve their plans for growth, they now need to add an extra person to the team. The Service Co-ordinator will be responsible for the effective delivery of first-class customer service and continuous development to the revenues to the business. Duties … good time and to the agreed standards. Organise spare parts, plant and equipment to correspond with site attendance. Ensure all associated administration (quotations, billing, customer & purchase orders, warranty issues, maintenance & master data etc.) procedures are actioned in an accurate and timely manner. Effectively plan to deliver budget/KPI more »

be expected to show initiative and have the ability to delegate tasks appropriately and supervise staff in order to effectively and efficiently support clinical service delivery. For more information on this role please see the attached support information. This will give you a better overview of the job role … a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes wellbeing support, including an in-house counselling service, external helpline and more staff networks and support group We're always on the lookout for people who share our passion for improving the … and their clinical teams. Person Specification Qualifications Essential Good General Education (eg. GCSE English and Maths A-C) QCF Business Administration Level 3 QCF Customer Service Level 3 Knowledge and Skills Essential Articulate with excellent communication/customer care skills both written and verbal demonstrating sympathy and more »

for the role you must have been working in a similar capacity in recent roles and either have or be pursuing relevant D365 certification, Customer Service, Sales, Field Service etc. Excellent opportunity, full Job spec available and more details, salary is a guide and Dependent on Experience. more »

Report accidents, near misses and safety concerns to a member of the leadership team in a timely manner. Quality. - Ensure that projects adhere to customer expectations, provide clear accurate responses to Customer Concerns in a professional and timely manner. - Report any quality concerns to their line manager and … the company's objectives - Work closely with other support functions to deliver the companies objectives. - Collaborates with the NPI function to deliver exceptional internal customer service - Accountable for the project plan - Providing accurate project progress on a weekly basis - Utilizing capacity efficiently and effectively - Monitors and executes project … plan - Advocate for the customer and uphold the promised delivery date. - Keep customers and systems fully updated on any delays and expected planned dates. - Coordinate with leadership and other departments to address exceptions. People. - Engage with our 'Switched On' Rewarding and Recognition process - Follow and uphold Company policies and more »

operates across Europe, supplying award-winning products to retail partners in 21 countries. They are Europes leading photo printing company. While the UK production, customer service, sales, and marketing teams are based in Warwick, the group headquarters are located in Germany. Whilst our client enjoys creating innovative products … and resolution of IT issues utilising IT team, monitoring software and departmental procedures. Foster a culture of continuous improvement through a proactive, can-do, customer approach to deliver incremental change and enhancement while reducing costs. Oversee the development and modification of code for locally managed system modifications and enhancements. more »

has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We re focused on our core values using these we ve … seen significant growth across our practices and our Service Reliability Group is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. Job Description Responsible for the architecture, design, configuration, development, deployment, and maintenance more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and … functionality. Respond to customer service requests for the repair of business equipment and... more »

and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the … incoming telephone calls from patients with a professional and pleasant manner Using practice provided tools and protocols to signpost patients to the most appropriate service or healthcare professional. Book appointments accurately and with the appropriate clinician using the EMIS system. Process online requests submitted by patients in line with … teamwork towards achieving a cohesive approach in line with team objectives and targets. Person Specification Experience Essential Experience working in a GP Practice environment & customer service, with a customer facing role Desirable EMIS, DOCMAN and AccuRx knowledge and experience of using Qualifications Essential Excellent IT skills Good more »

Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize … our client was born, and since 2012 the business has gone from strength to strength and now have over 400 customers running distribution and service fleets using our clients generated plans every day. Their mission is to help distribution and service businesses to dramatically transform their operations by … that is much broader than a typical system configuration position. If you are driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, their implementations team is right for you. You will manage Implementation projects from sales handover more »

has celebrated over 27 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We re focused on our core values using these we ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team s output, enforcing standards. Liaise directly with customers to more »