2 of 2 Permanent Help Desk Manager Jobs in the West Midlands

Helpdesk Manager Location: Redditch Type: Full Time, Permanent Salary: Competitive, depending on experience Are you an experienced manager who thrives on improving services, delivering insights, and leading teams with energy and purpose? At PFM Intelligence , we’re looking for a hands-on Helpdesk Manager to lead and revitalise our UK helpdesk function. You’ll … be responsible for managing a small team, ensuring high-quality support across technologies such as footfall counters, QSR systems, and CCTV infrastructure. While some technical knowledge will help, what we’re really looking for is someone with strong leadership skills, a keen eye for performance metrics, and a passion for service improvement. What you’ll do: Own and oversee More ❯

Arcus FM are seeking for a Team Manager to join us on a permanent basis at our Redditch site. You’ll be leading a small team of dedicated helpdesk Agents. Coaching and mentoring them to provide front line … support to our client, from receiving, processing and scheduling reactive and planned maintenance work orders. You’ll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management. You’ll be working with the client … it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas. You'll be a strong self-motivated people manager with effective communication, problem solving and performance management skills. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles More ❯