1 to 25 of 35 DemandTrendPermanent ITIL Jobs in the West Midlands

make technical issues understandable for non-technical users. A team player who’s adaptable, resourceful, and eager to learn. Desirable but not essential: IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft qualifications (MCSA, Azure, etc.). What’s in it for You? Salary up to £35,000, depending on experience. The chance to join a growing MSP with More ❯

Terraform and IaC in a DevOps setting. Strong knowledge of Kubernetes (AKS) and Docker. Familiarity with Azure hub/spoke architecture, networking, IDAM, and security best practices. Knowledge of ITIL processes (release, deployment, change management). Excellent communication and problem-solving skills, with the ability to influence and lead when required. If you're an Azure specialist passionate about automation More ❯

change. Quality Assurance: Conduct inspections of quality operations, promptly reporting any issues. Your attention to detail will maintain our high standards. Experience and Knowledge: Ideally degree educated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding More ❯

under strict security protocols Excellent communication and problem-solving skills Experience in defence, government, or other high-assurance sectors Certifications such as CompTIA, Cisco (CCNA), Microsoft (MCSA/MCSE), ITIL, etc. What We Offer: Competitive salary Training and development opportunities Supportive team culture and professional growth 25 days annual leave (plus Bank Holidays) Cycle to Work Scheme Employee Wellbeing Scheme More ❯

non-technical stakeholders. Experience with IT service management frameworks, change control, and agile working practices. Desirable Skills Experience with PowerShell or other automation tools for infrastructure management. Familiarity with ITIL or similar service management methodologies. Knowledge of capacity planning, disaster recovery, and business continuity. Experience in the legal or professional services sector is a plus. Apply now to speak with More ❯

bids/tenders (e.g. G-Cloud, DOS, RM6116) . Knowledge of platform productisation, shared services, and cross-government platform initiatives. Knowledge of relevant frameworks and methodologies such as TOGAF , ITIL , and Agile at scale. Past involvement in mentoring, coaching, or community engagement within technical teams. Principal Platform Architect - Package: Base Salary: £100,000 - £145,000+ Bonus: Performance-based Benefits: Excellent More ❯

customer service focus. Strong documentation and governance writing skills. Works well independently and collaboratively. Builds strong relationships with end users. Knowledge of PaaS, SaaS, and IaaS technologies. Understanding of ITIL, GDPR, and security principles. Location. The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office. Please note More ❯

Analytical mindset to define and track metrics, spot incident trends, and drive improvements. Passion for service improvement and a knack for identifying opportunities to enhance processes. Nice to Have: ITIL V3 or V4 certification. Experience in agile, delivery-focused environments. Familiarity with tools like Power BI for building performance dashboards. Interest in emerging technologies like AI-driven incident detection. This More ❯

company, the IT support person will have an immediate impact on the effectiveness and efficiency of our operations. Skills required: Experience in a secure and/or manufacturing environment ITIL v4 Foundation Project management experience Professional certifications For further information and a full job specification, please apply. Benefits: Company pension Free parking On-site parking Application question(s): Have you More ❯

company, the IT support person will have an immediate impact on the effectiveness and efficiency of our operations. Skills required: Experience in a secure and/or manufacturing environment ITIL v4 Foundation Project management experience Professional certifications For further information and a full job specification, please apply. Benefits: Company pension Free parking On-site parking Application question(s): Have you More ❯

approach to problem-solving. Significant experience of supporting projects to implement/improve business applications Experience working with third-party suppliers to manage application support and development. Understanding of ITIL processes, including incident, problem and change management. Ability to work effectively with technical and non-technical stakeholders. Experience of working with project management methodologies to track IT projects to time More ❯

distributed, multi-site organisation. Hands-on experience with hybrid Microsoft environments (on-prem & Azure), Intune, TCP/IP, and Zero Trust architecture. Familiarity with ICT service desk tools and ITIL-aligned support processes. Proven experience working with third-party vendors and MSPs in outsourced support models. Exposure to security standards and data protection frameworks (Cyber Essentials, ISO 27001). Certifications More ❯

Requirements: Demonstrable experience in an IT service delivery or service management role, ideally within a healthcare setting (NHS or private health services highly desirable). A working understanding of ITIL frameworks and principles. Strong communication and stakeholder engagement skills, particularly within operational or clinical environments. Experience managing incidents, reporting on performance, and driving service improvements. The ability to work onsite More ❯

and resolve issues that require external assistance. To support relevant projects across the business to meet wider strategic organisational objectives. We are looking for the following in applications: An ITIL certification Significant experience in a support services or IT service Management role. A strong understanding of IT service management frameworks and implementing best practice. Experience with service desk tools and More ❯

of training offerings, contributing proactively to team initiatives Establish and evolve the technical trainer function within the business Skills & Experience Level 3 Certificate in Education and Training (or equivalent) ITIL v3 or v4 Foundation Certification Excellent attention to detail with a strong focus on quality High standard of written and verbal communication skills Proven ability to build relationships and communicate More ❯

of training offerings, contributing proactively to team initiatives Establish and evolve the technical trainer function within the business Skills & Experience Level 3 Certificate in Education and Training (or equivalent) ITIL v3 or v4 Foundation Certification Excellent attention to detail with a strong focus on quality High standard of written and verbal communication skills Proven ability to build relationships and communicate More ❯

experience of leading support delivery teams in SaaS or enterprise software environments and a working knowledge of CRM systems and technical troubleshooting processes. Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management and an understanding of workforce forecasting, support analytics, and case routing logic is highly desirable. What you get in return: You will get a More ❯

exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented More ❯

stakeholders, analyze performance trends, and manage escalations. You promote continual service improvement and contribute to broader service initiatives. You build senior-level relationships, influence outcomes, and share best practices. ITIL certified, with experience in regulated industries; PRINCE2, Lean, Six Sigma, and APM are desirable. Whats in it for you? We offer a range of benefits designed to support your life More ❯

of data integrity, availability and confidentiality. Information Security and Assurance Preference will be with candidates who have experience of managed service environments, MSP’s with a strong awareness of ITIL best practice. To co-ordinate the security accreditation and assurance processes for new and enhanced services which the organisation offers to our customers. Represent info security in workshops, meetings etc More ❯

Fortinet Firewalls Knowledge of TCP/IP, DNS, DHCP, MPLS, and network monitoring (SolarWinds, Nagios) High-level troubleshooting and network design skills Proactive mindset, strong documentation and communication skills ITIL knowledge and understanding of security/compliance best practices This is a high-impact role within a critical IT function, offering autonomy, challenge, and the opportunity to work across modern More ❯

any CIS (like ITSM or HRSD) is a big plus Solid grasp of integrations and automation tools on the platform Familiarity with platform support and troubleshooting Nice to have: ITIL foundation or other relevant certs Degree, HND, or equivalent in IT, Business, or similar If you're a hands-on ServiceNow Consultant who enjoys a mix of delivery, support, and More ❯

Application Developer, you must have proven programming skills and an understanding of systems integration would be beneficial. Essential experience Commercial application support experience Exceptional interpersonal skills A knowledge of ITIL Problem, Change and Incident management Application testing lifecycl Proven technical/development skills: - Linux, Python and XML - Perl or similar scripting language - JavaScript -any flavour As the successful Application Support More ❯

managed services, ideally covering Modern Workplace, End User Services, Networks, Infrastructure/Cloud, UC and Security Experience designing managed service/outsourcing solutions and leading bids worth 100k- 10m+ ITIL certification with good knowledge of service delivery best practice Ability to operate confidently up to CxO level Strong documentation, analytical and commercial modelling skills Knowledge of TUPE, transitional contracts and More ❯

managed services, ideally covering Modern Workplace, End User Services, Networks, Infrastructure/Cloud, UC and Security Experience designing managed service/outsourcing solutions and leading bids worth £100k-£10m+ ITIL certification with good knowledge of service delivery best practice Ability to operate confidently up to CxO level Strong documentation, analytical and commercial modelling skills Knowledge of TUPE, transitional contracts and More ❯