1 to 25 of 37 Permanent ITIL Jobs in the West Midlands

effective resolution. Monitor service performance, identify trends, and implement improvements to enhance service quality. Manage incident, problem, and change processes in line with ITIL best practices. Ensure excellent customer service standards are maintained, acting as a key point of contact for clients and stakeholders. Coordinate onboarding of new clients, ensuring ...

virtualisation technologies such as Hyper-V or vSphere Familiarity with backup, firewall and web filtering solutions Experience supporting mobile devices (Apple and Android) ITIL knowledge or certification Experience working within an education environment BENEFITS Competitive rates of pay Professional development opportunities Career pathways across the organisation Teacher/Local Authority ...

Skills Familiarity with monitoring and alerting tools to support proactive incident management. Experience with event-driven and microservices architectures or cloud networking. Exposure to ITIL framework and best practice processes. ...

team to deliver first-class service and support critical, high-security projects. We’re looking for someone with IT support experience and knowledge of ITIL processes (incident, change, and problem management). You’ll need strong customer focus, excellent communication skills, and a proactive, adaptable mindset. If you love problem ...

Engineering, Field Teams, Project Management, Finance, and external partners, the Head of Networks drives infrastructure resilience, regulatory compliance, and exceptional customer service, aligning with ITIL best practices. Responsibilities Network Operations & Performance Lead and manage the Network Operations Centre (NOC) and network engineering teams, ensuring high-quality operational support ...

general education e.g. GCSE Maths & English or equivalent Proficient use in Microsoft Office including Word, Excel and PowerPoint Specialist Service Management qualification or equivalent. (ITIL - Foundation) Desirable Project management qualification/experience. (Prince2) Experience Essential Experience of working in administration/office environment. Experience in NHS clinical systems ...

support team works within a service delivery framework, the development and consistent adoption of best practice policies and procedures based on an AGILE, ITIL v4, release management, maintaining system configuration and documentation, managing faults and failures to resolution as well as resolving data quality issues within any systems or application. ...

Strong organisational skills with attention to detail Full UK driving licence (required due to travel to other offices) Desirable Certifications CompTIA A+ CompTIA Network+ ITIL Foundation ...

experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ITIL awareness or certification (desirable) Experience supporting hardware, printers, mobile devices and basic networking At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants ...

Networking Skills (AWS or Azure) HP/Aruba switches knowledge essential Fortinet/Firewalls/migration experience essential Routing/Switching and Firewall Expertise ITIL understanding Network technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards ...

working within an IT service Operations or Service Management environment, knowledge of Incident, Problem, and Change Management processes in addition to some leadership experience. ITIL V4 Foundation or Project Management Certifications (PMP, Prince2 Practitioner) are advantageous but not essential. Our client operates within the defence sector, so candidates must either ...

decision making, and driving continuous improvement. Essential Experience & Skills Strong communication and stakeholder management ability. CISSP or CISSM qualification. Significant experience with ISO 27001; ITIL v3 desirable. Demonstrable experience in security best practice and risk management. Strong project and change management capability. Experience working within enterprise IT environments (healthcare/ ...

workshops Experience within an IT or project management environment Experience of project management tools Experience of using Microsoft Visio Leadership or management qualification ITIL qualification Experience Essential Substantial experience of managing Digital Capital projects Substantial experience in a supporting role to a senior manager or director Experience in a project ...

event-driven systems. Proven track record leading solution design for major bids . Ability to communicate with CXO-level stakeholders . Familiarity with TOGAF, ITIL, Agile, Responsible AI frameworks , and architecture modelling tools. Ready to take the lead on game-changing bids Apply now and help shape the next generation ...

issues and delivering excellent customer service. As a Service Desk Engineer/1st Line Support IT Helpdesk Analyst you will collaborate with colleagues, follow ITIL style processes and develop your technical support skills within a supportive environment. This is an excellent opportunity to grow your career in IT support within ...

leadership and project management skills. Excellent communication and Team Player skills Strong decision‑making, prioritisation and problem‑solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery‑focused approach Confident decision‑maker able ...

Manage suppliers, contracts and third-party support arrangements to ensure performance, compliance and value for money Ensure effective incident, problem and change management using ITIL principles and the Trust's ITSM systems Drive service improvement, modernisation and cost optimisation while ensuring compliance with Trust policies, standards and values About ...

level knowledge, Cisco, Fortinet, Rukus, VLANs, VPNs, firewalls. Hardware & Infrastructure: Microsoft Technologies Virtualization & Cloud Backup & DR Security & Compliance Operating Systems & Tools Certifications: Essential: MCSE, ITIL, CCNA or equivalent Desirable: CISSP or CompTIA Security+, ISO27001 experience, PRINCE2 Key Responsibilities Strategic Leadership & Collaboration: Lead and mentor a team of IT professionals, fostering ...

written). Ability to work effectively with colleagues and stakeholders at all levels. Strong negotiation and persuasion abilities.Nice-to-Have Skills Understanding of the ITIL framework. Knowledge of UK Payroll legislation. Experience working in the healthcare sector. What you need to do now If you're interested in this role ...

practices. Identify service improvements to reduce risk and improve stability. Producing high quality implementation scripts, test plans and change controls for all network changes. (ITIL Framework) Be expected to upskill your knowledge of different technologies (Project related) Create, maintaining, and reviewing operational and technical design documentation. As part ...

security operations, incident response, threat intelligence, and vulnerability management. In-depth knowledge of regulatory requirements, security frameworks and industry standards (e.g., ISO 27001, NIST, ITIL). Hands-on experience with cloud security governance, particularly Microsoft Azure 'Great to have' experience: Experience working in a Retail, Food & Beverage or similar environment ...

with application lifecycle management and deployments Strong problem-solving and troubleshooting skills Ability to work independently and collaboratively in a fast-paced environment Desirable ITIL v4, PRINCE2, or Microsoft certifications Experience leading ERP or enterprise-scale digital transformation projects Benefits Competitive salary Pension scheme, health cash plan, and share incentive ...

4. Profile Must haves: Application management Senior stakeholder skills Robust supplier management Line management Nice to haves: Public Sector experience Architecture background TOGAF ITIL Job Offer 27 days + 3 days at Christmas + BHS Option to buy more holidays Government Pension Health cash plan Car leasing scheme Range ...

Desk team in Stoke-on-Trent. This is an excellent opportunity for someone looking to develop their career in IT support within a structured, ITIL-driven environment. The Role As a 1st Line Support Engineer, you will act as the first point of contact for both internal and external customers … business to resolve issues effectively About You Previous experience in an IT support or Service Desk environment (preferred but not essential) Understanding of ITIL processes (Incident, Problem, Change Management) Strong communication skills, both written and verbal Customer-focused mindset with a genuine desire to resolve issues A team player ...

Line IT Engineer – Patching Second Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully … implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour ...