1 to 25 of 41 Permanent ITIL Jobs in the West Midlands

in a 3rd Line/senior support capacity, ideally in an MSP environment. Understanding of cybersecurity principles. Desirable Qualifications Bachelor's degree in Computer Science, IT, or related discipline. ITIL Foundation or knowledge of ITSM best practises. Experience with vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Join a team where your skills and expertise More ❯

Meraki MX) Networking (LAN/WAN Cisco & Meraki) Azure Infrastructure deployment & management PowerShell scripting Excellent understanding of IT security principles and their practical application. Qualifications (Preferred but not essential) ITIL 4 Foundation Microsoft, Cisco, or VMware certifications Why Join Us? Be part of a collaborative and inclusive team that values innovation and continuous improvement. Work on impactful projects that shape More ❯

projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication and stakeholder engagement skills. Competencies and Skills Innovative problem-solver with a More ❯

. Strong communication skills, with the ability to explain technical issues clearly. A motivated team player who’s eager to learn and develop. Desirable (but not essential): CompTIA A+, ITIL Foundation, or experience with Active Directory and Microsoft 365. What’s on Offer Salary up to £25,000 depending on experience. Exposure to a wide variety of systems and environments More ❯

across a range of technologies including Python, PowerShell, HTML, JavaScript, SQL, XML, REST, SOAP, and experience developing operational procedures, processes, and scripts. Proven track record of working effectively within ITIL-aligned environments, with hands-on experience using ITSM platforms such as ServiceNow, and a deep understanding of service management best practices. A collaborative working style, with experience engaging suppliers and More ❯

and Windows Server (2016+). Knowledge of VMware, vCenter, and Hyper-V. Solid understanding of TCP/IP networking. Experience with LAN support, structured cabling, and switches. Familiarity with ITIL principles. Excellent communication skills (written and verbal). Strong general IT skills, including use of spreadsheets and databases. Full UK driving licence and access to own transport. Use of company More ❯

in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Experience in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem, Change Management). Experience with SQL and Oracle database performance basics. Previous experience in large-scale enterprise IT environments. Benefits Include: Contributory pension scheme Employee Assistance Program More ❯

in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Experience in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem, Change Management). Experience with SQL and Oracle database performance basics. Previous experience in large-scale enterprise IT environments. Benefits Include: Contributory pension scheme Employee Assistance Program More ❯

managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. If you're an experienced Technical More ❯

both internal teams and external stakeholders. What youll bring? Full SC Security Clearance or the ability to obtain LAN/WAN (Cisco CCNA) or 5 years experience. Understanding of ITIL methodologies and best practices Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched More ❯

Experience of Server Hardware Management and maintenance Experience of Containerisation, Red Hat OpenShift, ARO or AKS Experience of Continuous Integration and Continuous Delivery tooling Experience of working within an ITIL framework Working in Multi-disciplinary Agile teams Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. More ❯

CHILD disclosure. PERSON SPECIFICATION Education/Qualifications Essential: S/L I A GCSE or equivalent in English and Maths. X Desirable: Recognised qualification in IT or related discipline. ITIL Foundation. X X Technical Skills Essential: S/L I A Demonstrate understanding of the operation and maintenance of IT equipment. Demonstrate a standard of computer literacy. X X X More ❯

with VB.NET, C#, SQL Server , and reporting tools (SSRS, Power BI). Hands-on experience with Infor SyteLine (or similar ERP systems). Background in business systems analysis and ITIL service management. PRINCE2 practitioner-level project management skills. Solid understanding of Microsoft operating systems and .NET development. What We're Looking For A collaborative team player with strong communication and More ❯

the use and development of corporate student systems and experience of the management of student systems including technical environment, version management and system monitoring will be welcomed. Foundation in ITIL based service delivery is essential. Educated to degree level or above. The ideal candidate will also hold excellent verbal and written communication skills, analytical skills, be self-motivated, and be More ❯

and fault reports from the organisations external customers in line with agreed SLAs. Maintains security and integrity of all communication systems. Maintains change control procedures in line with Trust ITIL process. Ensures that adequate backups are taken for all communication systems. Participates in IT Hardware and Software Audit. Responsibility for the quality, security, availability, integrity and safety, utilising as appropriate More ❯

Minimum 5 years’ Experience as a Security consultant, Security Architect or equivalent. Hold any Certification like Palo Alto PCNSA/PCNSE, F5, CompTIA, Zscaler, Azure, AWS, CISSP, CCSP, ISSAP, ITIL etc., Mandatory Skills: Palo Alto Networks - Firewalls . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation More ❯

support outside normal hours when required. Skills & Experience Strong experience with VB.NET, C#, SQL Server , and reporting tools (SSRS, Power BI). Proven background in business systems analysis and ITIL service management. Familiarity with Infor SyteLine ERP or similar ERP systems. PRINCE2 practitioner-level project management experience. Knowledge of Microsoft operating systems and .NET development. Strong communication, problem-solving, and More ❯

scratch). Knowledge of modules like ITSM, ITOM, HRSD. Great stakeholder management and communication skills. Comfortable balancing strategy with hands-on delivery. Nice to have: Agile experience, ServiceNow certifications, ITIL knowledge. More ❯

/academies/education sector. Leadership, supervisory, management skills with the ability to mentor a technical team and set goals/KPIs. Understanding of service management principles such as ITIL/ISO/IEC 20000. Technical competence with strong knowledge of networking, VLAN, firewalls, routers, switches, WAN management/configuration, cloud platforms (Azure, 365, Google Workspace). This is a More ❯

/academies/education sector. Leadership, supervisory, management skills with the ability to mentor a technical team and set goals/KPIs. Understanding of service management principles such as ITIL/ISO/IEC 20000. Technical competence with strong knowledge of networking, VLAN, firewalls, routers, switches, WAN management/configuration, cloud platforms (Azure, 365, Google Workspace). This is a More ❯

/academies/education sector. Leadership, supervisory, management skills with the ability to mentor a technical team and set goals/KPIs. Understanding of service management principles such as ITIL/ISO/IEC 20000. Technical competence with strong knowledge of networking, VLAN, firewalls, routers, switches, WAN management/configuration, cloud platforms (Azure, 365, Google Workspace). This is a More ❯

leadership experience and skills, as well as the ability to build credibility with clients Previous financial services (ideally including trading) software experience would be very useful Strong technical skills: ITIL, Jira Service Desk, Power BI, ISO 27001, cloud infrastructure Excellent communication and stakeholder management skills Salary & Package: £65,000 - £85,000 basic + 10% bonus + benefits European travel opportunities More ❯

incident management, troubleshooting, and rot cause analysis Skilled leader with the ability to inspire and develop teams Excellent communicator with a customer-focused mindset Stakeholder management skills Knowledge of ITIL principles and service management best practices Comfortable in fast moving, change-orientated environments BENEFITS Inclusive of company sick pay, private medical insurance, 25 days annual leave + bank holidays, and More ❯

Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding of support operations and service management practices (ITIL awareness a plus) Comfortable using CRM/support platforms Proven ability to lead and develop people, with a fair and transparent approach Calm under pressure, positive about change, and able More ❯

Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding of support operations and service management practices (ITIL awareness a plus) Comfortable using CRM/support platforms Proven ability to lead and develop people, with a fair and transparent approach Calm under pressure, positive about change, and able More ❯