1 to 25 of 42 Permanent ITIL Jobs in the West Midlands

automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/ ...

Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written and verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams within ...

shift-based support environment. Exposure to monitoring tools such as LogicMonitor. Knowledge of networking technologies including LAN, WAN, VPN, and Wi-Fi. ITIL Foundation certification. Microsoft or other relevant technical certifications. You'll be a proactive, customer focused engineer with excellent problem solving skills and a passion for delivering outstanding ...

Essentials Plus, ISO 27001, and security best practices. Experience with ERP/MRP environments is advantageous. Relevant certifications such as CompTIA Network+, Security+, or ITIL Foundation are desirable. Full UK driving licence and willingness to travel between UK sites. Personal Attributes Strong leadership and ownership mindset. Customer-focused with ...

Intune and endpoint management Experience supporting Hyper-V or VMware Knowledge of backup and disaster recovery technologies IT certifications such as Microsoft, CompTIA or ITIL If this sounds like you please send your CV to apply. ...

device compliance, encryption, and vulnerability management. Strong troubleshooting and problem-solving skills, able to investigate and resolve complex issues independently. Good understanding of ITIL processes, including incident, problem, and change management. Strong communication skills and the ability to work effectively with both technical and non-technical teams. ...

device compliance, encryption, and vulnerability management. Strong troubleshooting and problem-solving skills. Ability to investigate and resolve complex technical issues independently. Good understanding of ITIL processes, including incident, problem, and change management. Strong communication skills and the ability to work effectively with both technical and non-technical teams. ...

disaster recovery, VoIP and Unified Communications, and Broadband, leased lines and connectivity. Experience with PSA and RMM platforms is essential. Desirable: Microsoft Certifications ITIL Foundation 3CX SonicWall Ubiquiti ISO9001 or ISO27001 experience Success in the Role Within your first year you'll have built a high-performing technical team, improved ...

Backup and disaster recovery VoIP and Unified Communications Broadband, leased lines and connectivity Experience with PSA and RMM platforms is essential. Desirable: Microsoft Certifications ITIL Foundation 3CX SonicWall Ubiquiti ISO9001 or ISO27001 experience Success in the Role Within your first year you'll have: Built a high-performing technical team. ...

using PSA and RMM platforms within an MSP is also essential. Desirable Qualifications Were also interested if you hold certifications such as: Microsoft Certifications ITIL Foundation 3CX Certification SonicWall Ubiquiti What Success Looks Like Within your first year youll have: Built a motivated and high-performing technical team. Improved customer ...

field; OR proven experience in software asset lifecycle management, digital workplace engineering, or a similar enterprise-level role(s). Awareness and certification of ITIL Service Management principles Demonstrable experience navigating and administering the admin consoles of major productivity suites (Google Workspace and/or Microsoft 365) What's next ...

administration, networking, and cloud platforms (Azure/AWS). Hands-on experience with firewalls, unified communications, and endpoint security. Certifications such as CompTIA Network+, ITIL Foundation, or Microsoft Certified: Azure Administrator Associate are a plus. Travel Requirements Hybrid role Up to 10% travel for site visits, infrastructure projects, and training. ...

where you’ve been subject to challenging deadlines and delivering technology that’s robust Deployed a service driven management approach using frameworks such as ITIL A strong understanding of support infrastructure and experience of business systems deployment and change Have a technical understanding that allows you to guide, challenge ...

Strong knowledge of Windows Server architecture, Active Directory/Entra ID, virtualisation, SQL/Oracle infrastructure, and Disaster Recovery planning Good experience working within ITIL Framework of Service Management Benefits: 25 days holiday plus bank holidays and additional holiday days for long service Pension Scheme matched contributions up to 4.5 ...

continuous improvement. Curiosity and commitment to staying current with technology trends and their relevance to audit technology delivery. Qualifications Relevant certifications such as ITIL, TOGAF and Microsoft Certified: Azure Solution Architect are beneficial but not required. KPMG are proud to be an inclusive, equal opportunity employer and we seek ...

business leaders. Experience within a consulting or enterprise technology environment. Desirable Experience Cloud migration experience. Experience with AI/GenAI and ServiceNow AI capabilities. ITIL v4 or equivalent certification. Why Apply? Work on complex, enterprise-scale ServiceNow transformation programmes. Shape technical architecture and influence major technology decisions. Lead and mentor ...

equivalent in an IT related discipline Have the appropriate level of knowledge, skills and experience to achieve in post the Foundation Certificate in ITIL Service Management Desirable Degree in an IT related subject A+IT Qualification Personal Attributes Essential To be mobile across all Geographical areas supported by S&SHIS (mainly ...

orpreviousSEWP contract vehicles. Experience supporting Lawrence Berkeley National Laboratory (LBNL) or another DOE National Laboratory. Experienceestablishingor operating within a PMO. Familiarity with Agile, Scrum, ITIL, orSAFe. Existing Public Trust, Secret, orTop Secretclearance preferred. Why JoinEssnova Support mission-critical federal programs while helping grow a high-performing smallbusinessdelivering innovative solutions across ...

Full SC Security Clearance, or the ability to obtain it. Cisco CCNA (LAN/WAN) certification or 5+ years' relevant experience. Good understanding of ITIL methodologies and best practices. Whats in it for you? We offer a range of benefits designed to support your life in and out of work ...

project work with our Direct Delivery team Experience Windows 10/11 & M365 Basic TCP/IP and LAN/WAN Troubleshooting experience ITSM & ITIL Experience Mobile Device maintenance Communicate confidently and build strong relationships across teams Take ownership of issues and follow them through to resolution Have hands ...

GCIA, GREM), SC‐200, SC‐300 or equivalent. Experience with cloud security operations environments. Background in professional services, consulting, or MSSP delivery. Familiarity with ITIL, NIST, ISO27001 or other security frameworks in a service provider context. Exceptional technical depth combined with the ability to explain complex concepts simply. Strong problem ...

remain secure, scalable, and aligned to best practice. This is a customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft … lead and contribute to technical design documentation including functional specs and service handover materials. Understanding of Incident, Problem and Change Management within the ITIL framework. Capability to informally project manage workloads, applying structured delivery methods and meeting deadlines. Demonstrated mentoring and technical coaching skills. Eligibility to obtain and maintain ...

Pedigree: Growing Managed Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber … automation, dashboards and reporting. • Experience managing SLAs, KPIs, customer satisfaction and service performance. • Strong incident, escalation and problem management experience. • Good working knowledge of ITIL service management principles (certification advantageous). • Broad technical understanding across Microsoft 365, Azure, Windows Server, Active Directory, Entra ID, Intune, Microsoft Defender, networking, backup/ ...

enterprise licensing, audit and compliance practices, cloud licensing (AWS/GCP), and excellent stakeholder management, communication, and prioritisation skills. Relevant SAM certifications and ITIL Foundation are desirable. #J-18808-Ljbffr ...

platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: 1st and 2nd line technical IT Support for End Users ...