1 to 25 of 60 Permanent ITIL Jobs in the West Midlands

level 7 in Project Management; or equivalent qualification; or equivalent significant experience in a similar senior delivery management role Service management or digital/data project management qualifications (e.g., ITIL, Agile) Desirable role criteria: Working knowledge of applying quality management processes to ensure the adherence to those standards throughout the project delivery lifecycle Ability to secure the resources required to More ❯

or analytical role Experience of leading a team within a complex, multi-channel and multi service environment. Proven track record in leading a team to deliver excellent customer service. ITIL v4 Foundation Qualification would be desirable. Understanding of contact centre systems including routing of multiple incoming demand channels (telephony, email, service management system, webchat), using data analytics to identify demand. More ❯

Cisco Active Microsoft certifications such as AZ-305, MS-100, or MS-101 Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst ITIL Foundation or similar service management qualification Project Management qualification such as Prince2 or PMP Experience with automation platforms and workflow optimization Where this could take you This role opens clear More ❯

business-facing IT support roles • Confident communication skills with the ability to manage stakeholders effectively • Strong troubleshooting, problem-solving, and organisational skills • Experience supporting mobile devices and iOS management • ITIL Foundation certification (advantageous) Apply Now To discuss this opportunity in confidence, please apply today or contact Phoebe Rees at VIQU IT Recruitment. Know someone exceptional? Refer them to VIQU and More ❯

skills) your application to our client in conjunction with this vacancy only. KEY SKILLS IT Support, MSP, Service Desk, Team Leadership, Microsoft 365, Networking, Windows, Azure AD, Troubleshooting, Coaching, ITIL More ❯

https://gov.uk/ukhsa/careers Job description Job responsibilities Essential criteria: Experience in managing a Supply Chain Management systems Experience of delivering systems support within an ITIL aligned organisation Experience in managing inventory, cost management and accounts payable within an ERP system Demonstrable knowledge of managing change through the product delivery life cycle Demonstrable ability to engage More ❯

Support strategic initiatives such as product development, technology adoption and service innovation. · Analyse service trends and identify improvements to boost profitability and customer success. Desirable · Formal qualifications such as ITIL or PRINCE2 · Experience presenting service and performance data to senior stakeholders · Familiarity with other PSA and RMM platforms. Essential Experience · Proven background as a Technical Manager, IT Manager or similar More ❯

Provide desktop support to a large corporate computer systems estate comprising over 10000 desktops and over 13000 users Duties include providing end user hardware and software support by utilising ITIL framework incident, change and problem management. Provide support in the operation of networked computer systems. Basic network troubleshooting skills are essential. Prepare, test, and deploy equipment (including PCs, laptops, and More ❯

managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. If you're an experienced Technical More ❯

similar BI tools). - Stakeholder Management - Proven ability to work cross-functionally across business, technology, and supplier teams. - Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. - Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes- Analytical and detail-oriented, with strong documentation skills. - Self-starter capable of working independently and managing priorities. - Strong communicator, able to More ❯

a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please apply TODAY More ❯

customers. Excellent presentation, interpersonal, and problem-solving skills, with the ability to influence stakeholders up to C-level. Strong project management, business analysis, and design methodology expertise (eTOM/ITIL). Self-starter with a can-do attitude, adept at working under pressure to deliver profitable and innovative solutions. Proficient in Telco technologies (SDH, IP Networking, MPLS, Microwave, etc.), with More ❯

company, the IT support person will have an immediate impact on the effectiveness and efficiency of our operations. Skills required: Experience in a secure and/or manufacturing environment ITIL v4 Foundation Project management experience Professional certifications For further information and a full job specification, please apply. Benefits: Company pension Free parking On-site parking Application question(s): Have you More ❯

company, the IT support person will have an immediate impact on the effectiveness and efficiency of our operations. Skills required: Experience in a secure and/or manufacturing environment ITIL v4 Foundation Project management experience Professional certifications For further information and a full job specification, please apply. Benefits: Company pension Free parking On-site parking Application question(s): Have you More ❯

. • Apply security patches and maintain accurate documentation. • Share lessons learned to support ongoing team development. What You'll Bring • A technical college degree or equivalent. • Working knowledge of ITIL processes. • Strong troubleshooting skills across MS Windows environment • Familiarity with network troubleshooting and system monitoring tools. • Willingness to join an out-of-hours rota. • A high level of flexibility and More ❯

deliver results on time. Strong communication and stakeholder engagement skills. Proficiency in Microsoft Office Suite and SharePoint. Desirable: Degree in IT or related field and certifications (Microsoft, Cisco, CompTIA, ITIL). More ❯

and troubleshooting processes. Excellent communication, organizational, and customer service skills. Ability to work independently and collaboratively in a fast-paced environment. Nice-to-haves: IT certifications such as MCSA, ITIL, MCP. Knowledge of ERP systems, MES, RFID, Bar Code Scanning, or PLC integration. Our clients and their customers come from diverse backgrounds and so do we. We hire our people More ❯

and troubleshooting processes. Excellent communication, organizational, and customer service skills. Ability to work independently and collaboratively in a fast-paced environment. Nice-to-haves: IT certifications such as MCSA, ITIL, MCP. Knowledge of ERP systems, MES, RFID, Bar Code Scanning, or PLC integration. Our clients and their customers come from diverse backgrounds and so do we. We hire our people More ❯

. Strong background in AI, data, and automation technologies. Track record of leading solution design for major bids, RFPs, or pre-sales engagements. Understanding of enterprise architecture frameworks (TOGAF, ITIL) and AI governance. Strong commercial acumen — able to link technology decisions to bid competitiveness and delivery success. More ❯

exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented More ❯

network infrastructures as per best practices. Identify service improvements to reduce risk and improve stability. Producing high quality implementation scripts, test plans and change controls for all network changes. (ITIL Framework) Be expected to upskill your knowledge of different technologies (Project related) Create, maintaining, and reviewing operational and technical design documentation. As part of the UK Networks team, the successful More ❯

literate and competent with Word/Excel/Visio/MS Project Recognised technical courses on related technical products and services CCNA minimum Approved best practise qualifications such as ITIL, ISO Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension More ❯

in creating viable solutions with a strong track record of delivering complex solutions. Solid understanding of business process modelling and solution design. Able to create accurate BPMNs, UML and ITIL documentation and other user-centric artefacts. Experience in facilitating workshops, interviews and requirements gathering sessions. Strong documentation skills, including writing user stories, functional specs, business cases, user and process journeys. More ❯

with both technical and non-technical stakeholders. Team player with the ability to work independently and collaboratively to solve problems. Degree in an IT-related discipline is preferred, with ITIL v4 and Prince2 Practitioner level qualifications desirable. Willingness to travel to other locations within the business to deliver and support projects. Why Choose This Role? Choosing this role means stepping More ❯

with both technical and non-technical stakeholders. Team player with the ability to work independently and collaboratively to solve problems. Degree in an IT-related discipline is preferred, with ITIL v4 and Prince2 Practitioner level qualifications desirable. Willingness to travel to other locations within the business to deliver and support projects. Why Choose This Role? Choosing this role means stepping More ❯