University Hospitals Birmingham NHS Foundation Trust
possible and/or functional escalation as appropriate within agreed process and procedure. About us We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment … or experience. Desirable *A Level/IT related NVQ Level 3 or similar accredited vocational work-related IT qualification *Advanced ECDL or equivalent knowledge. *ITILFoundationCertificate or equivalent Experience Essential *Relevant experience gained working within an IT Service Desk/Centre Team or equivalent First Level … providing application support within an ICT environment *Extensive experience of working within defined Service Level Agreements & Service Level Targets *High level of understanding of ITIL processes and Service Management best practice framework *Enhanced understanding of ICT issues and its application within the NHS and/or similar user base more »
University Hospitals Birmingham NHS Foundation Trust
and maintaining access codes and permissions and other reference data to nominated systems. About us We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment … attached Job Description* Person Specification Qualifications Essential A Level/IT related NVQ Level 2 or similar accredited vocational work-related IT qualification Desirable ITILFoundationCertificate Technical IT qualification Experience Essential Experience gained working within an IT Service Desk/Centre Team or equivalent First Level … Customer support function. Experience providing application support within an ICT environment. Experience of working within defined Service Level Agreements & Service Level Targets. Understanding of ITIL processes and Service Management best practice framework. Good all-round level of technical knowledge and awareness. An understanding of basic ICT issues and its more »
user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in … coordinate external technical support when necessary. Qualifications & Experience: Previous experience in an IT support role. Familiarity with the client's hardware and software tools. ITILFoundation certification. CompTIA A+ or equivalent certification. Join a company that celebrates diversity and welcomes unique contributions from individuals of all backgrounds. Our more »
user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in … coordinate external technical support when necessary. Qualifications & Experience: Previous experience in an IT support role. Familiarity with the client's hardware and software tools. ITILFoundation certification. CompTIA A+ or equivalent certification. Join a company that celebrates diversity and welcomes unique contributions from individuals of all backgrounds. Our more »
