1 of 1 Permanent IVR Jobs in the West Midlands

VodafoneThree - Operational Reporting Manager

Hiring Organisation
VodafoneThree
Location
Stoke-on-trent, Staffordshire, United Kingdom
Employment Type
Permanent
Salary
GBP Annual
robust, scalable and aligned to the organisation's data infrastructure. Lead the development of digital performance dashboards, analysing channel containment and customer behaviour across IVR, chatbot and online self serve journeys. Manage the production of complaints and compliance reporting, ensuring outputs are accurate, auditable and aligned with regulatory requirements. Govern ...