10 of 10 Permanent Incident Management Jobs in the West Midlands

Analyst you will be expected to: Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities … as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key … issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support More ❯

emergency services agencies in the UK, such as police, fire and ambulance services. These contracts include solutions such as Emergency Call Handling systems, Radio Dispatch systems, Computer Aided Dispatch incident management systems, and Mobile Data Capture systems. The majority of these solutions are offered as a managed service, where Motorola Solutions host and maintain the applications within Motorola … solutions is owned by the respective Application Hosting teams. All of these functions are outside of the scope of this role. The scope of this role includes ownership and management of: the base physical hardware (servers, switches, firewalls, storage, etc.) within our data centres the networking, routing, firewalling and general traffic management within our hosted platform the ingress … and performance of the base platform (inc. hardware and network performance) in line with our customer expectations for mission critical systems technical documentation sets associated with the hosted platform management of the team 24/7 on-call rota The Head of UK Hosted Software Platform will: manage a team of infrastructure and network engineers, responsible for maintaining our More ❯

pride in our rich history of technological innovation. This spirit is pervasive and drives us to develop better, more flexible, and more efficient solutions that address increasingly complex data management needs-today and well into the future. We're looking for a Director of Enterprise Container Storage Engineering - Kubernetes/Docker/Container Technologies. You will help design and … a Service (AaaS) infrastructure. You will be responsible for demonstrating the merits of your AaaS solution by developing use case demos, integrations with other enterprise software stacks (Hypervisors, IT Management tools, Provisioning tools and Service Management platforms). Qualifications Container Technologies Hand on experience in Enterprise and Cloud Storage and Archival Hands on experience in setting up Containers … shell scripting) Knowledge of typical enterprise use cases for Container technologies Knowledge of datacenter infrastructure products, and experience with racking/stacking infrastructure equipment Knowledge of data center infrastructure management tools such as monitoring tools, incident management, network management (for example - HPE Oneview, Nagios, CA/BMC Tools, ServiceNow) Basic knowledge of enterprise storage and network More ❯

service delivery across the organisation. As a senior leader in IT, you'll shape the direction of our support function, drive continuous improvement, and play a key role in incident management, change control, and vendor relationships. Your leadership will ensure we not only meet but exceed our service targets, keeping systems running efficiently and delivering an outstanding experience … for users. Key Responsibilities Service Leadership & Management Lead, develop, and inspire the 1st & 2nd Line Support teams, maintaining high standards of consistency, quality, and service delivery. Effectively manage team resources, drive high performance through KPI tracking, and foster a culture of continuous improvement. Take overall ownership of IT service availability, aiming for 99%+ uptime and optimal system performance. … Incident & Problem Management Oversee both standard and major incidents, ensuring prompt resolution and proactive steps to prevent recurrence. Lead Root Cause Analysis (RCA) investigations and implement actionable solutions to enhance system stability. Monitoring & Reporting Utilise ITSM toolsets (e.g., Ivanti Neurons) to track service effectiveness and leverage data for process optimisation. Monitor customer satisfaction, colleague productivity, and identify opportunities More ❯

commercial or customer-facing environment. Proficiency in supporting Microsoft Office, basic broadband/mobile broadband troubleshooting, and familiar with bespoke software support. Experience using remote desktop support tools and incident management systems (e.g. SupportWorks, Remedy). Familiarity with supporting mobile devices (Android, iOS, Windows Mobile). Strong problem-solving skills with a structured, calm approach under pressure. Excellent More ❯

call rota with the occasional meetings in Warwickshire. What will you be doing? Youll have the ability to act as the on-site technical expert Youll be operationally Monitoring & Management of Voice/Data network and associated systems. Youll be providing 2nd line support to resolve faults and carry out changes on the networks. Youll be providing technical and … fault management capabilities, 2nd/3rd line support to resolve and assist in resolving network issues. Youll be be a part of a 2nd/3rdLine Technical Support & Delivery team focused on complex technical delivery activities supporting specific areas of Customer Services. Other duties will be Complex delivery in line with customer SLAs Active participation in the customers governance … cycles Accurate resource planning and forecasting Complex incident management (Technology and Solution based). Root Cause analysis for major incidents and escalated faults. What youll bring Youll bring knowledge and experience of LAN/WAN and Wireless LAN concepts, equipment (Cisco), including TCP/IP, MPLS, QoS, VLANs, Cisco Call Manager. Knowledge of security best practices. Youll have More ❯

model water distribution networks using hydraulic modelling software (e.g. Infoworks, or similar) to mitigate risks on network interventions. Analyse and optimise water network performance to minimise leakage, improve pressure management and ensure regulatory compliance. Design diagnostic tests to identify and resolve network issues, such as head losses, leaks or pressure anomalies. Prepare technical documents, specifications, scopes for network improvements. … engineering activities. Provide technical support and guidance to operational teams and stakeholders. National & regional fire service liaison lead. Key stakeholder in the delivery of the mains cleaning programme. Support incident management requirements. Essential Qualifications and Experience: The successful candidate will be educated in a Civil or Environmental engineering discipline or related field. Minimum of 2 years of experience … in water network engineering, with a strong focus on water hydraulics. Demonstrated experience in analysing and optimising water distribution systems. Strong understanding of water network operations, including pressure management and flow analyses. Excellent problem-solving skills with an ability to work under pressure in a fast-paced environment. Valid driving license and a willingness to travel to sites as More ❯

model water distribution networks using hydraulic modelling software (e.g. Infoworks, or similar) to mitigate risks on network interventions. Analyse and optimise water network performance to minimise leakage, improve pressure management and ensure regulatory compliance. Design diagnostic tests to identify and resolve network issues, such as head losses, leaks or pressure anomalies. Prepare technical documents, specifications, scopes for network improvements. … engineering activities. Provide technical support and guidance to operational teams and stakeholders. National & regional fire service liaison lead. Key stakeholder in the delivery of the mains cleaning programme. Support incident management requirements. Essential Qualifications and Experience: The successful candidate will be educated in a Civil or Environmental engineering discipline or related field. Minimum of 2 years of experience … in water network engineering, with a strong focus on water hydraulics. Demonstrated experience in analysing and optimising water distribution systems. Strong understanding of water network operations, including pressure management and flow analyses. Excellent problem-solving skills with an ability to work under pressure in a fast-paced environment. Valid driving license and a willingness to travel to sites as More ❯

intelligence and service assurance. You will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Skills/requirements Translate high-level monitoring non-functional requirements (NFRs) into actionable configurations across tools such as Splunk, Dynatrace, and AppDynamics. Deliver full-stack observability solutions … application-aware network performance monitoring (NPM), synthetics, log analytics, and infrastructure metrics. Provide live support for monitoring technologies and assist with live service support, including key business events and incident response (some KBE's may be out of hours). Collaborate with architects and project teams to integrate monitoring into solution designs and test strategies. Maintain and enhance dashboards More ❯

and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross-functional collaboration. Participate in a 24/7 on-call rota for major incident management. Deputise for the Director of Digital Workspace as needed. Experience & Knowledge: Strong background in IT service delivery management, ideally in a fast-paced, agile environment. Hands-on … Automation). Solid understanding of DevOps practices, cloud platforms, and operational processes. Proven ability to manage SLAs, drive service improvements, and collaborate across multidisciplinary teams. Knowledge of ITIL processes (incident, problem, change management) in cloud or hybrid setups. Familiarity with governance and compliance frameworks. Desirable Certifications: Microsoft Certified: Azure Fundamentals/Administrator/DevOps Engineer ITIL Foundation Certification More ❯