7 of 7 Permanent Incident Management Jobs in the West Midlands

Were excited to be recruiting a Digital Asset Management and Service Catalogue Specialist into a brand-new role that will play a key part in transforming how our organisation manages, governs, and delivers digital services. This is a rare opportunity define best practice and embed structured ways of working … ground up. Working at the heart of our Technology and Insight/Digital and Data Team, youll support the development of robust asset management processes, creating and maintaining our Service Catalogue, and driving a high-quality, data-driven approach to asset and configuration management. Youll collaborate with service owners ...

size market. About The Role The Managed Services team offers a 24/7 support framework for our clients, primarily focusing on Event Management, Patching, Planned Maintenance, and Change planning and implementation. In support of these key areas of delivery, the team collaborate with all areas of Operational Delivery … ensure proactiveness is at the heart of everything we do. The collaborative approach includes working with service transition, problem and change management, automation, and continual process improvement. Our Managed Services Engineers serve as the main escalation point for customer incidents or requests. Besides the reactive aspect of the position ...

/CD pipelines/templates for frequent, safe releases Implement observability (logging, metrics, dashboards, alerts, tracing) Support performance, resilience, scalability and security requirements Champion incident management, runbooks and post-incident reviews Standardise tooling and platform patterns; contribute to documentation Interacting with clients regularly. Tech skills: Experience with ...

Driving spoilage prevention, mould and pathogen reduction through data-led improvement plans Supporting root cause analysis of quality incidents and contributing to crisis and incident management Driving continuous improvement in laboratory quality systems, equipment capability and horizon scanning for new technologies Partnering cross-functionally with Operations, Engineering, Group … Food Safety Level 4 desirable but not essential A structured, analytical approach with the confidence to challenge the status quo Excellent stakeholder management and communication skills What you'll receive: In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment ...

developing talent from the ground up. Overview: We are looking for a motivated and enthusiastic ICT Level 3 Apprentice to join our First Line Incident Management Team. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands on experience while working towards ...

Salary up to £45,000 | Full-time, office-based in Tamworth | Clear progression into leadership | Work with a fast-paced, growing MSP | Supportive management team | Training and development opportunities | Pension contribution | 22 days’ holiday + bank holidays (increasing with service) Must have’s Strong technical background at 2nd line … fast-paced environment Confident managing priorities, people and performance A proactive, customer-focused mindset Nice to have’s Previous Team Leader or management experience Experience monitoring SLAs, KPIs and service performance Exposure to complaint handling or major incident management Experience contributing to training plans or knowledge base ...

staff. Excellent problem-solving, analytical, and troubleshooting abilities. Solid understanding of enterprise networking, infrastructure, and common IT technologies. Experience with ITSM or ticketing platforms (incident, request, change management). Strong communication skills, both written and customer-facing. Proactive, customer-focused mindset with strong ownership and accountability. Valid driving … licence for client visits. Desirable Skills Familiarity with monitoring and alerting tools to support proactive incident management. Experience with event-driven and microservices architectures or cloud networking. Exposure to ITIL framework and best practice processes. ...