15 of 15 Permanent Incident Management Jobs in the West Midlands

effective leadership, interpersonal and communication skills. Within Data and Surveillance Services, this role may have a particular focus on one of three areas: service management, data quality or incident management. Service management includes leading a directorate-wide demand management process and working with other internal … improve it in line with best practice, and improving the knowledge of our data's quality amongst its users for analytical and clinical purposes. Incident management involves establishing processes across all of Digital and Data systems, delivering high quality communications and supporting system owners to resolve problems quickly ...

lead and develop a security operations capability within a fast-paced environment. This role is key to maintaining strong cyber resilience through effective incident response, threat detection, and continuous service improvement. Key Responsibilities Team Leadership: Lead and manage a cyber security operations team, ensuring strong communication, decision-making … service delivery. Incident Management: Oversee end-to-end incident response, ensuring processes are maintained and critical incidents are effectively managed. Security Monitoring: Deliver and improve security monitoring, including SIEM management, threat hunting, and intrusion detection. Threat Intelligence: Collect and analyse OSINT and commercial threat intelligence, providing ...

infrastructure, applications, platforms, and databases, including data centres, storage, Servers, and backups. Confidentiality and Security: Maintain the confidentiality, security, and integrity of the infrastructure. Incident Management: Facilitate incident, configuration, availability, capacity, continuity, and release management. Strategic Support: Assist the DDaT Infrastructure Manager with strategic direction and contribute … Strategy. Skills and Experience Microsoft certified qualification Demonstrable significant experience in a 3rd/4th line infrastructure support role VMWare Products configuration and performance management Backup technology configuration and performance management Working with the Architect team to design and configure on-prem and cloud-based solutions for both ...

Systems Support Advisor, you will be responsible for providing IS application and systems support activities Warehouse Management, Transport Management, both hosted in an AWS environment, and Automation Managementto the LCST contract. As such, you will be part of a high performing team, playing a critical role in managing … operational service and contract performance to committed delivery standards. How you create impact Trouble shooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc) Raising ...

Degree in Engineering or equivalent in ICT. • Strong technical knowledge of the relevant products or services being offered by the company which includes Visitor Management System, Facilities Booking System, Time Attendance Management System, Incident Management, Guard Tour System etc. • Familiar with physical security industry in relation ...

virtualisation or containerisation initiatives where applicable * Identify opportunities for efficiency, performance and cost optimisation Documentation & Governance * Maintain clear technical documentation and runbooks * Follow change management and incident management processes * Work collaboratively with network, security and application teams Required Skills & Experience * Strong hands-on experience administering Linux environments … e.g., Ubuntu, CentOS, Red Hat, Debian or similar) * Solid understanding of server hardware, storage and virtualisation platforms * Experience with patch management and security best practices * Proficiency with shell scripting (Bash or similar) * Knowledge of monitoring and logging tools * Experience supporting large-scale server estates Desirable * Exposure to cloud platforms ...

following union negotiations. Support restructures and organisational changes requested by HR and business teams. Assist with mass data activities, ensuring accuracy and compliance. Follow incident management processes, troubleshooting and resolving system issues. Work closely with HR and Payroll teams, providing proactive support and guidance. Contribute … including configuration, testing, and deployment. Participate in the interview and selection process as required. Essential Criteria Proven HRIS Configuration Experience (Mandatory) Payroll & Data Expertise Incident & Change Management Business-Facing Communication Ability to Operate in a Fast-Paced, Complex Environment Scale & Environment Desirable Workday configuration experience specifically. Exposure ...

post. To provide insight to other teams and departments. To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow). As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral. Ensure … desktop streaming platforms (e.g. Appstream and Workspaces). Manage and control the deployment of the base images to all parties involved in the management of our assets. Conduct regular reviews of these base images, any changes or issues with interested parties and determine any corrective action ...

cleared): Maintain and improve the reliability, availability, scalability and performance of critical production systems. Design, implement and optimise monitoring, alerting and observability solutions. Lead incident management, root cause analysis and post‐incident reviews in line with SRE best practices. Build and enhance CI/CD pipelines ...

Code using tools such as Terraform, ARM/Bicep or CloudFormation, integrated with CI/CD pipelines. Automate cloud provisioning, deployments and configuration management, embedding policy as code and governance guardrails. Apply cloud native security controls and work closely with Information Security teams to embed security by design. Design … operate centralised observability solutions, supporting incident management, SRE practices and service continuity. Work collaboratively with internal teams and vendor partners, maintaining strong compliance with risk, data governance and training requirements. What's in it for you? Base salary between £57,000 - £67,000 dependent upon experience Enhanced family ...

functionalities and processes. Analysis and Design carry out technical analysis to identify and design any system or data requirements required to implement change or incident management to produce an Application and Data Design Document. System and Data Engineering analyse current system and data processes to identify inefficiencies … data supports these processes and operations. Experience in creating technical documentation including system designs, technical specifications, system and data models. Clear understanding of metadata management including data lineage principles. Excellent communication and interpersonal skills with the ability to communicate technical information to non-technical stakeholders and convey business concepts ...

Manager - Warwick (Hybrid – 2 days on-site pw) Salary: c. £60,000 + benefits Experienced IT Service Manager to lead service delivery and vendor management, working in an end user environment where the majority of IT services are outsourced. You will be managing key managed service providers (MSPs) during …/KPIs and drive continuous improvement Build strong vendor relationships and handle escalations Lead governance forums and optimize contractual commitments Align processes and coordinate incident management About You Experienced in ITIL, ideally V4 Strong experience in service management and vendor governance Skilled in multi-supplier environments with ...

Driving spoilage prevention, mould and pathogen reduction through data-led improvement plans Supporting root cause analysis of quality incidents and contributing to crisis and incident management Driving continuous improvement in laboratory quality systems, equipment capability and horizon scanning for new technologies Partnering cross-functionally with Operations, Engineering, Group … Food Safety Level 4 desirable but not essential A structured, analytical approach with the confidence to challenge the status quo Excellent stakeholder management and communication skills What you'll receive: In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment ...

performant data integration solutions Build, operate, and continuously improve ETL/data pipelines (ingestion, transformation, curation) Ensure operational excellence through monitoring, alerting, SLAs, and incident management Collaborate with product teams and client stakeholders to refine requirements and align solutions with non‐functional requirements (performance, cost, security) Support incident ...

understanding of payroll processing Work as part of a small team to support the business Main duties and responsibilities: Manage system performance issues and incident management Configure changes i.e. new work schedules, new collective agreements, new paytype etc Undertake all required trainings Stay up to date with system ...