3 of 3 Permanent Information Services Manager Jobs in the West Midlands

IT Service Manager Permanent Based in Solihull We are looking for a IT Service Manager to join our friendly and dynamic team here at Waterstones in Solihull. We are seeking a dynamic and experienced IT Service Manager to join our IT team. You will be responsible for overseeing all aspects of IT support within Waterstones and will … be responsible for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: Oversee the delivery of IT services, including incident management, service requests, and problem resolution. Work with other departments to ensure the overall IT service is fit-for-purpose. Manage relationships with external vendors and service providers to … implementing measures to protect the organization's data and systems. Implement Support best practices to improve performance and lead a programme of Continual Improvement Act as the Major Incident Manager when needed. Manage communications with the business to keep them updated with Service issues and performance. Own the Support backlog – to ensure issues are resolved fully and completely. What More ❯

IT Service Manager Permanent Based in Solihull We are looking for a IT Service Manager to join our friendly and dynamic team here at Waterstones in Solihull. We are seeking a dynamic and experienced IT Service Manager to join our IT team. You will be responsible for overseeing all aspects of IT support within Waterstones and will … be responsible for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: Oversee the delivery of IT services, including incident management, service requests, and problem resolution. Work with other departments to ensure the overall IT service is fit-for-purpose. Manage relationships with external vendors and service providers to … implementing measures to protect the organization's data and systems. Implement Support best practices to improve performance and lead a programme of Continual Improvement Act as the Major Incident Manager when needed. Manage communications with the business to keep them updated with Service issues and performance. Own the Support backlog – to ensure issues are resolved fully and completely. What More ❯

Service Delivery Manager – People Solutions Applications Circa £70k per annum + benefits (Up to 20% bonus, life assurance, and 25 days holiday + bank holidays) Hybrid – 2–3 days per week in Parklands office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition … of a suite of HR and People applications provided by an outsourced vendor. You’ll act as the primary liaison between business stakeholders, vendors, and internal tech teams, ensuring services align with business needs and deliver value. We’re looking for candidates with proven experience in: Managing enterprise-grade HR and People systems (e.g. payroll, recruitment, talent, learning, compensation … and regional business needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP SuccessFactors and other HR platforms Please apply directly with your CV. If suitable, we’ll be in touch to More ❯