health and safety practices, and providing technical leadership and training to customers and colleagues Job Description Essential Responsibilities Reliability, Availability and Maintainability Studies and Management (RAMS) Defining RAMS study structure and processes Monitoring the performance of RAMS processes Tracking and reporting to the Project Directorate the status of the … respect to own safety and systems and product integrity. Qualifications/Requirements Bachelor of Engineering degree or equivalent from an accredited institution Proven substantial knowledge and practical experience in performing reliability engineering in different industries Education Preferably educated with a Master of Engineering degree or above from an accredited … institution or equivalent knowledge or professional experience. Technical Domain Competencies At least proficient in the following areas: HVDC domain knowledge Reliability, availability and maintainability (RAM) assessment and management Reliability Block Diagrams (RBD Failure Mode & Effects Analysis (FMEA) Knowledgeable in the following areas: Reliability Centred Maintenance Systems Engineering more »
with internal support teams and vendors. Lead by example a customer focused culture and attitude within the team. Implement and maintain service desk procedures, knowledgemanagement, and continual improvement initiatives. Monitor and report service desk performance metrics (e.g., call volumes, resolution times, customer satisfaction) and drive improvement actions. … years’ experience or a Master’s degree with a minimum of 5 years’ experience. Proven experience in IT service desk operations, incident management, and team leadership. Ability to work with cross-functional teams across multiple regions and cultures. Excellent communication, customer service, and interpersonal skills. Strong understanding of ITIL … service management processes and best practices (ITIL certification is a plus). Proficient in Microsoft technologies, including Office Suite (O365, TEAMS, SharePoint, etc.), Microsoft operating systems, Windows Service, Active Directory, desktop applications, and computer and laptop deployments. Demonstrated ability to understand technological issues and systems and communicate technical concepts more »
support end-user estate using industry recognised software. Responsible for the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate. Contribute to KnowledgeManagement by ensuring comprehensive system documentation is created/updated using best practice standards. Responsible for the coordination and decommissioning of redundant ICT … Electronic Equipment (WEEE) regulations are adhered to and confidential data is secure prior to disposal. Assist to develop and maintain supporting documentation for service management as defined in the Service Catalogue. Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance … part of a team. Strong problem-solving skills. Experience Essential Substantial proven experience in an ICT technical support environment. Developed and demonstrable skills and knowledge in the following areas: Network Troubleshooting Hardware & Software installation Troubleshooting Active Directory knowledge Employer details Employer name Innovate Healthcare Services Address Warwick Hospital more »
role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledgemanagement, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service … Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous more »
