3 of 3 Permanent Operations Management Jobs in the West Midlands

MC/Truesight Monitoring SME skill for Onsite(UK) role with SC Eligibility, please help with profiles Location : Warwick/Wokingham JD Below: Implementing, configuring, and administering BMC TrueSight Operations Management (TSOM) and BMC Helix Operations Management (BHOM), which includes the migration from TSOM to BHOM. Responsibilities include troubleshooting issues, integrating systems, automating tasks with scripting … other and with third-party applications like ServiceNow/Cadalys/REmedy to create incident tickets. Performance Monitoring: Monitor system performance, conduct health checks, and generate performance reports. Proactive Management: Configure alerting mechanisms for proactive incident management and conduct root cause analysis for incidents. More ❯

skills and shift coverage are always available. Monitor ticket queues and ensure SLAs are exceeded Evaluate and recommend service desk tools, technologies, and ways of working to improve service management, ensuring optimal use of existing IT Service Management & Service Desk tools. Analyse Service Desk metrics to identify trends and improve performance, reporting findings to the Service Operations Management team to support collaborative continual improvement of the Service management offerings Track customer satisfaction relating to resolved Service Desk tickets and, where required, contact end-users directly to improve customer satisfaction. Prioritise the ongoing NOC health monitoring, maintain patch compliance lisaing with Change Management & customer facing functions Liase with Security Ops to ensure vulnerability management … patch status reports at least monthly and escalate exceptions or delays promptly Ensure minimal downtime and service disruption during patch deployment. Manage Patch exceptions and mitigations. Collaborate with Transition Management to facilitate the transition of new services and processes into operational use. Contribute to the planning, execution, and monitoring of transition projects to ensure they meet predefined objectives and More ❯

to be recruiting for a People Insight and HR Systems Manager to join our People and Strategy team. In this new role, you will be responsible for overseeing the management and optimization of HR data and systems. This role ensures the efficient operation of HR technologies, supports data-driven decision-making, and enhances the overall functionality of HR processes … through effective data management and system administration. This role is part of People and Strategy where you'll help us to build a culture and brand that people want to be part of. This is an agile working role with roughly once per week working from our Coventry office, with additional travel to the office included as and when … provide insights into HR metrics and KPIs. Utilise advanced reporting tools and techniques to create customised reports that cater to various stakeholders' needs. Present findings and recommendations to senior management to support strategic planning and decision-making. Identify and implement process improvements to enhance the efficiency and effectiveness of HR operations. Collaborate with HR leadership to develop and implement More ❯