West Bromwich, West Midlands, United Kingdom Hybrid / WFH Options
West Bromwich Building Society
Operations Technical Support Team Leader Salary: c. £47,500 dependent on experience Hours: 35 hours per week Contract: Permanent Location: Hybrid (Office: West Bromwich) Here at the West Bromwich Building Society we are all about making a you-shaped career. We understand its not always easy juggling your career with all the important things outside of work. But with … the right opportunities and support we can help you build a career that works for you. We have an exciting opportunity for highly skilled Operations Technical Support Team Leader. You will be responsible for managing the Technical Support team within operations and optimising resource across Operations and the Contact Centre through effective forecasting and capacity planning, driving … design, innovation and automation where possible. They will provide input to Society wide projects including contributing to requirements gathering, identifying and managing risks and influencing outcomes. Responsible for the management, enhancement and administration of the societies telephony system (Mitel) including the management of IVR, Email and live chat workflows as well as the back-office administration system (Work More ❯
complex, cross-functional projects within our manufacturing IT ecosystem. This role will focus on the end-to-end delivery of integrated systems, including Enterprise Resource Planning (ERP), Product Lifecycle Management (PLM), Manufacturing Execution Systems (MES), Manufacturing OperationsManagement (MOM), and supporting IT infrastructure. The successful candidate will ensure seamless integration and alignment of these systems with our … battery manufacturing facility in Bridgwater, Somerset. What you’ll bring... Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field. Experience in IT program or project management, with a proven track record of successfully delivering complex technology projects. Strong understanding of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., JIRA, Microsoft Project). Experience More ❯
superior consulting and implementation services. The Role: To define, build and support technical solution with good working relationship with the project team members and the client’s technical and management personnel. Participate in all phases of a project from requirements definition through system deployment and production trials. Work closely with Project Managers and other technical resources to deliver the … required. Should be able to present the architecture through review boards and get approvals. Area of Responsibility Architect and lead the implementation of Manufacturing Execution System (MES)/Manufacturing OperationsManagement (MOM) and system integration solutions projects Define functional requirements/Blue Print for MES solutions through client interviews and documentation analysis Provide project execution leadership and mentor … in the execution of projects Work with customers to develop project methodologies that will enhance their standards Act as a liaison between the internal and customer project teams, internal management, and customer management Understand the project scope and financials, and participate in the framing and quoting of projects to ensure successful project execution Plan and organize the work More ❯
financial targets. Job Description Determine and implement service improvements to existing services and identify and recommend new service opportunities. Assist in recruiting staff to carry out Client Engagement Account Management and Account Support. Lead by example, motivate, and inspire the team to deliver results and grow in their roles and career development. Manage, mentor, and support the Client Engagement … growth. Improve performance quality and productivity of the sales team to increase market share and profitability, meeting targets. Coach and develop sales team members in broader selling skills, people management, and business/sales management skills. Develop performance standards (qualitative and quantitative) against existing sales processes and implement improvements. Work with priority customers to deliver recruitment solutions and … preferred routes to market. Drive a proactive working culture, maintaining all activities in line with company policies, procedures, culture, and ethos. Key Responsibilities Business Development OperationsManagement People Management Business Planning, Monitoring, and Reporting Qualifications Educated to A-level standard Benefits Basic: £65,000 + Car allowance £6,000 (£500 per month) Commission: Paid quarterly based on More ❯