1 of 1 Permanent Organisational Learning Jobs in the West Midlands

issues and executive escalations. Lead post-incident reviews toidentifyroot causes and drive long-term improvements. Implement governance frameworks that reduce recurring issues and improve organisational learning. Ensure operational risks areidentifiedand proactively managed. Build a high-performing function Lead,coachand develop a high-performing Customer Operations team. Foster a culture … implementing scalable operating models. Strong commercial understanding of SaaS or subscription-based businesses. Proven success improving customer retention and operational efficiency. Experience leading organisational change and continuous improvement programmes. Ability to influence senior stakeholders across multiple business functions. Strong analytical skills with experience using operational metrics to drive decision ...