2 of 2 Permanent Performance Improvement Jobs in the West Midlands

exciting time to join a fast-paced, forward-thinking organisation. The Role We are seeking an experienced Group FP&A Manager to play a pivotal role in driving financial performance, supporting strategic decision-making, and delivering best-in-class reporting to senior stakeholders, including the PE investors and the Board. Key Responsibilities Lead the Group FP&A function, providing … and KPI reporting to senior stakeholders and investors and standardise ways of working across the group of acquisitions Support post-acquisition integration, ensuring seamless alignment of financial processes and performance metrics. Implement power bi across the group. Partner with senior leadership to evaluate strategic initiatives, investment opportunities, and performance improvement plans. The Candidate Qualified Accountant (ACA/ More ❯

to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support … availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This role operates on a hybrid model, with a mix … collaboration at our Solihull location, specifically, working in-office 3 days per week. Impact you will make in the role: Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning Ensure each team member is accountable More ❯