25 of 25 Permanent Performance Management Jobs in the West Midlands

Systems Specialist you will be responsible for providing a service to projects that supports technology enabled control and integration of project planning, risk management, governance, reporting, cost management, and resource management to facilitate strong tangible delivery, investment and business decision making. As a member of a forward … objectives of the relevant Systems Manager to provide in depth technical capabilities, act as a knowledgeable collaborative interface with key stakeholders within the Project Management Office (PMO) such as Specialist Project Control and Cost Managers and the project delivery community (Project Manager, Engineers and supply chain) to ensure issues ...

deskside technicians while improving how technology supports employees across a multi-location organization. This is a highly visible leadership role that combines people management, process improvement, executive partnership, and technology planning. The ideal candidate is a strong people leader who can hold teams accountable, build trust with frontline technicians … What You’ll Be Doing Lead and develop a distributed team of deskside and office support technicians across multiple locations. Provide clear direction, coaching, performance management, and accountability for the support team. Conduct performance conversations and address employee performance issues directly and constructively. Serve ...

Support Manager Number of Subordinates 5 Job Summary/Goals The Application Support Team Leader is responsible for the day-to-day leadership and management of the Application Support Team at a local level, including 1-2-1s, coaching and performance management, local-level conflict resolution … local monitoring of interfaces and Cron tasks to help ensure these run smoothly, escalating issues to the Applications Support Manager as needed. Release Management: Ensure changes and enhancements are understood with data structures in place to deliver software updates and new features. System Configuration and Administration: Ensure effective system ...

motivate, and develop a team of engineers, technicians, and support staff. Allocate resources to meet customer turnaround times and service level agreements. Monitor workshop performance through goals, reporting on productivity, quality, and financial performance. Ensure compliance with all Health & Safety, environmental, and quality standards. Drive continuous improvement initiatives … closely with customers, suppliers, and internal departments to resolve issues and support our goals. Manage workshop equipment, tooling, and maintenance requirements. Support recruitment, training, performance management, and succession planning activities. Ensure accurate documentation, repair records, and quality control processes are maintained. The essential - you will have Experience ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … based at any National Highways office location across the UK, with some travel to attend team meetings. Responsible for the operational performance of one or more roadside technology types. For this role it will primarily be Speed Enforcements (HADECs). Analysing the performance, controlling the risks ...

involving maintenance of data within the SCADA system, and ensuring synchronisation of identifiers to enable interfaces to other systems. Primary duties include asset database management, network modelling, and display build, along with the coordination/implementation of system changes in accordance with National Grid Electricity Transmissions Digital Commissioning methodologies. … other systems across NGET to allow NGET to meet its legal and regulatory obligations. Support Change Authority Forum (CAF) and Area of Responsibility (AOR) management Support Policy and process updates Manage the resolution of real time asset databases, network model and display issues, working with control room staff ...

latest Defensive Monitoring technologies and trends. Maintain an up‐to‐date understanding of current threats and trends in cyber crime. Produce high quality management and operational reports within agreed SLAs. Constantly strive to tune and improve alerts, playbooks, and automations. Maintain regular written and verbal communication with customers, suppliers … with Microsoft Sentinel and Microsoft Defender (Defender for Endpoint, Defender for Identity, Defender for Cloud Apps), including deployment, configuration, and day‐to‐day operational management within an enterprise environment. Knowledge of SIEM and EDR/EPP technologies , with a particular focus on leveraging Microsoft Sentinel and Defender to deliver ...

working across data, finance, and insight, this role has responsibility for DARO’s CRM (Blackbaud CRM), associated technical systems/integrations, information management, insight & analysis, reporting, user support, and gift administration. The postholder is DARO’s systems lead, with responsibility for development and maintenance of the CRM and associated … from DARO's annual strategic plan are developed and implemented, building cross-DARO and University-wide relationships to share best practice. Systems and Information Management CRM ownership – Take overall accountability for DARO's systems (CRM, platforms, integrations), ensuring they are stable, secure, fit for purpose, and operationally effective, including ...

range of healthcare organisations. Actively identifying and progressing healthcare business development opportunities, as well as managing sales activities such as responding to RFPs, bid management, proposal writing and client presentations. Developing internal networks and maintaining excellent relationships with colleagues across KPMG, particularly across cyber, digital health, transformation, cloud, data … risk and public sector teams. Coaching and developing team members as part of our overall performance management process or on specific engagements, with a focus on building commercially confident, technically credible and sector-aware talent. Contributing to practice management, including training, knowledge management, thought leadership, propositions ...

client is a UK business software company. The Senior Product Manager for Legal is responsible for leading the strategy, delivery, commercial performance, and continuous improvement of multiple products and workflows, with a specific focus on the billing and legal accounts side of the Legal portfolio. The role balances customer … Product Manager operates across multiple products, coordinating cross-product priorities, dependencies, investment decisions, roadmaps, and go-to-market execution while coaching and developing product management capability across the team. The role plays a critical leadership position in shaping product direction, driving adoption of AI-enabled practices, and influencing senior ...

SOTI is committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done. What … emerging technologies. Senior Manager, Professional Services Responsibilities Lead the Enterprise Services and Professional Services business EMEA. Business and commercial leadership: Own the commercial performance of the regional PS business, including PS revenue and bookings targets, delivery margin, and resource utilization. Own the commercial outcomes of the regional Enterprise Services ...

Director of Engineering Operations to join their senior leadership team in Worcester. The successful candidate will be responsible for leading and optimising the operational performance of the engineering function, ensuring the successful delivery of high-integrity software and firmware programmes while driving operational scalability, commercial performance and continued … business growth. Key Responsibilities: Lead the operational strategy and performance of the engineering function. Oversee the successful delivery of multiple concurrent engineering programmes and projects. Ensure projects achieve agreed quality, schedule, budget and client objectives. Lead resource forecasting, utilisation, capacity planning and project prioritisation. Establish and maintain effective delivery ...

EPOS, Apps, Kiosks and digital customer journeys. Utilise data and reporting to drive continuous business improvement. Support vendors and suppliers through governance and performance management processes. Use project and task management tools, including Monday.com, to manage initiatives and priorities. Health & Safety Comply with Compass Group Health & Safety … Understanding of data security and PCI compliance principles. Strong appreciation of customer experience and operational workflows. Skills Excellent communication and presentation skills. Strong stakeholder management skills. Commercial awareness. Problem-solving and analytical thinking. Ability to manage multiple priorities and projects. Strong influencing and relationship-building skills. What ...

champion of product strategy, market-fit, and long-term business value. Operating alongside the execution-focused Product Owner (who drives technical delivery and backlog management), the Product Manager is primarily externally and commercially focused. This role is responsible for identifying customer needs, market opportunities, and competitive trends to shape … segments and industries. Partner closely with Product Marketing, Sales, Support, and Customer Success to coordinate and execute successful, highly impactful product launches. Product Lifecycle & Performance Management Establish, monitor, and analyse business-level product performance metrics, system adoption, and user behavior analytics. Act as the commercial owner ...

established, ambitious Managed Service Provider (MSP) is looking for a Service Delivery Manager to take ownership of its service desk, customer experience and service performance as the business enters an exciting period of growth. This isn't a caretaker role. You'll have the autonomy to challenge how things … your people, and the remainder working directly with clients and internal stakeholders. You'll own the service desk from end to end including: Service performance, SLAs, capacity and ticket prioritisation Major incidents and escalations Customer satisfaction and retention Team performance, development and resource planning Service KPIs including CSAT ...

metre swells. Industrial drives need to come back online after a fault. DP (Dynamic Positioning) systems need to maintain redundancy class when a power management system trips. When those challenges land, the Service Engineering team is the technical authority that resolves them. As Senior Service Engineering Manager … retrofit projects spanning industrial, energy, and marine sectors globally. Key Responsibilities Lead and develop the Lead Engineer population — provide day-to-day direction, performance management, mentoring, and professional development for a team of Lead Engineers; support resource planning and workforce development, including identifying skills gaps and working with ...

approximately 10 support professionals, ensuring the delivery of an efficient, high-quality support service to our customers. You will oversee the day-to-day management of support operations, including ticket queues, service levels and escalations, while remaining hands on with technical troubleshooting and customer issues. Working closely with customers … help ensure excellent customer experience. You would also be responsible for: Leading, coaching and developing a team of support professionals, including workload planning, performance management, regular one to ones, development discussions and holiday cover Managing support ticket queues, priorities, ageing cases and service levels, while acting ...

critical for the lead role. Your role In this role you will: Line manage a team of protection and control engineers, providing mentorship, performance management, and career development support. Ensure a high level of communication, engagement, and pastoral care throughout the team. Focus on growth (recruitment, onboarding, retention … able to demonstrate a selection of the following attributes: Degree qualified in Electrical Engineering or equivalent qualifications and experience. Experience in staff development, line management, team leadership. Chartered Engineer and a member of IET is desirable. TP-141, CDAE qualifications highly desirable. Proven experience in P&C design ...

through technical leadership, proposal development, and solution architecture. Establish data engineering standards, architectural patterns, and best practices across the organisation. Lead recruitment, development, and performance management of data engineering professionals. Shape the future of Movar's data platform capabilities, including Microsoft Fabric, real-time architectures, and AI-enhanced … Proven track record of leading engineering teams and delivering complex data platforms in consulting environments. Strong commercial acumen, with experience in business development, client management, and revenue accountability. Deep expertise in cloud data architectures, particularly within Azure ecosystem. Exceptional ability to communicate technical concepts to diverse audiences, including ...

employees are the key to building customer trust and loyalty over the years. This trust and loyalty, combined with our market leading growth and performance, enables us to invest in our technology and services capabilities. Softcat are in the early stages of our Agile journey and we're still … technical direction through architectural decisions, patterns, and pragmatic trade-offs Mentor engineers through pairing, code reviews, and design discussions—focused on engineering excellence, not performance management Please see the job description for further responsibilities We'd love you to have 7+ years of hands-on software development experience ...

team, based from Coventry. Reporting to the Head of Service Operations, EU, you will be accountable for the day-to-day leadership, planning and performance of the UK Field Services Technician team, making sure the right technician, with the right skills, parts and tools, is in the right place … part of the role. What you will do Lead and develop the team Line manage the team, including objective setting, one-to-ones, performance reviews, absence and holiday management, and addressing performance or conduct issues in line with company policy. Build a high-performing, safe and customer ...

ensuring production schedules, quality standards, and delivery targets are consistently achieved. Working closely with Engineering, Quality, Procurement, and Sales teams, you'll drive operational performance, optimise manufacturing processes, and support a culture of continuous improvement. Key Responsibilities Manage the daily operation of the electronics manufacturing facility. Lead, motivate … floor employees. Plan production resources to meet customer demand and delivery schedules. Coordinate SMT and through-hole assembly activities to maximise efficiency. Monitor production performance, quality, and health & safety compliance. Drive improvements across key performance indicators, including productivity, quality, efficiency and on‐time delivery. Identify and implement continuous ...

Quality function. You will help create a single source of truth for quality reporting by connecting data from multiple systems, improving visibility of key performance indicators and enabling informed decision-making throughout the business. Reporting to the Quality Strategy & Systems Manager, you will design and maintain robust data flows … build automated reporting solutions and develop clear reporting pathways that support transparency, governance and performance management. Acting as a key link between Quality, IT and wider business stakeholders, you will ensure complex data is transformed into meaningful insights that drive continuous improvement. You will play a leading role ...

delivery team, including 4 direct reports and 3 wider team members.Drive data strategy, architecture, governance and data quality to enable trusted, accessible information.Own service performance, governance, risk, information security, change, incident and problem management.Manage technology suppliers, service levels, budgets and commercial performance.Drive continual service improvement, automation and standardisation … will bring:Experience leading IT service delivery, technology operations or product teams within a complex business environment.Strong people leadership experience, including coaching, development and performance management.A proven track record of delivering service improvement and measurable business outcomes.Experience managing senior stakeholders and translating business needs into practical technology solutions.Strong knowledge ...

central to how we deliver on that promise for our customers. This role owns the Salesforce & Integration function from a people, capacity, operational and management perspective, building a well-structured, motivated team as it grows. The Salesforce & MuleSoft Manager will work closely with the Salesforce & MuleSoft Technical Delivery Manager … hybrid role, with an expectation for candidates to work from the office approximately one day per week. Key Responsibilities 1. Team leadership and people management Line-manage the Salesforce & Integration team, holding regular 1:1s and taking ownership of development and performance management. Build a high-performing, well ...