relevant experience within a similar industry, be strong willed, self disciplined and business focused - with the ability to develop and drive our Engineers through performancemanagement and training and development practices. Duties and responsibilities will include: Distribution of work on a daily basis to the Engineering team. To … how to fulfil both the business objectives and their personal objectives To understand and develop the skills of the Engineering team through appraisal and performancemanagement methods To liaise effectively with the management team to fulfil the company objectives, reporting measured engineering performance To ensure that … the engineering team are properly trained to maximize the use of resources and improve efficiency, documenting abilities for transparency of skills Monitoring employees performance, attendance, timekeeping and conduct Implement and maintain a program of departmental continuous improvement and implement lean methods Providing accurate reports to the management team more »
Rugby, Warwickshire, West Midlands, United Kingdom
Culina Group
and monitor SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents … minimize downtime and restore services quickly. Analyse root causes of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support … specialists, providing coaching, mentoring and performance management. Allocate resources effectively, monitor workload, and provide guidance to team members to ensure optimal support delivery. Conduct regular performance evaluations, identify training needs, and facilitate professional development opportunities for team members. Communication and Coordination Serve as a liaison between business users more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Reed Technology
opportunity for an ICT Contracts Manager to join a dynamic team in Birmingham. The successful candidate will lead IT negotiations, resolve contractual and supplier performance issues, and drive initiatives that deliver performance improvements and best value for money. This role is ideal for someone who is experienced, enthusiastic … engage with stakeholders at all levels. Day-to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet service objectives. … Maintain a record of performance against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management process for IT more »
apprentices, technicians and Manufacturing Engineers etc). They ensure that their facility operates to the appropriate processes and behaviours to ensure the delivery of performance for Safety, Quality, Cost and Delivery against agreed targets. Duties and Responsibilities As an Operations Leader you will: They will ensure compliance of all … safety. They will manage the teams absence and behaviours to ensure that they meet the expectations of the MTC. Where appropriate this will include performance management. They will inspire a culture of continuous improvement and strive to empower their team members to take action to resolve issues independently. They … will be empowered to stop work and tasks, should the behaviour or process be inappropriate or unsafe. They have overall day-to-day management of the Cell schedule and its performance against commitments for schedule and cost whilst ensuring that quality and safety requirements are maintained. Influence the more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Money Advice Trust
and other Microsoft Office applications. You'll be independent, able to manage your own workload and confident supporting colleagues with using data to support performancemanagement and strategic decision making. Ideally, youll have experience of designing and managing projects across multiple departments with multiple stakeholders. Further to this more »
Bromsgrove, Worcestershire, West Midlands, United Kingdom
Orion Electrotech Sales
to support business development, support high level design for new markets/phase 1 high level designs for new markets/products/variants. Performancemanagement of mechanical and electrical design engineering staff. Creation and maintenance/continuous improvement of the design process and how it fits into … design limits. Ensuring compliance for global markets include CE/UL and other appropriate harmonised standards. Design authority for all transformer technologies. Compilation and management of all O&M documentation for the product portfolio. Person Specification: Qualifications Essential: Degree in Electrical Engineering or appropriate alternative Desirable: Experience Essential: Designing more »
will require involvement in all aspects of the project delivery, taking overall ownership and ensuring compliance with all relevant standards, technical support of commissioning, management of project budget and deliverables. Where required, the role may take additional responsibility to support the leadership, and carrying out of, a specific functional … or large program of work within the MTCs Technology Group or Industrial Sectors. You may be expected to work collaboratively with colleagues in the management teams within the Technology Group and Industrial Sectors to deliver the corporate objectives of the MTC and ensure alignment and effective delivery of functional … of the MTC and ensure alignment and effective delivery of functional strategies. You will be required to collaborate closely with colleagues in the same management team to deliver the objectives of the business unit or large project. This requires an ability to influence people outside your line managementmore »
Burton-On-Trent, Staffordshire, West Midlands, United Kingdom
Orion Electrotech Automation
of industries, including utilities, FMCG, pharmaceuticals, and more. With a client roster boasting industry giants like Kelloggs, Pepsico, and Thames Water, our consultancy services, performancemanagement, and systems integration have garnered acclaim for their ability to enhance performance, reduce costs, and mitigate environmental impact. Our team of more »
Rugby, Warwickshire, West Midlands, United Kingdom
Culina Group
and monitor SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents … minimize downtime and restore services quickly. Analyse root causes of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support … specialists, providing coaching, mentoring and performance management. Allocate resources effectively, monitor workload, and provide guidance to team members to ensure optimal support delivery. Conduct regular performance evaluations, identify training needs, and facilitate professional development opportunities for team members. Communication and Coordination Serve as a liaison between business users more »
support your community Ongoing training and development opportunities, allowing you to reach your full potential What will you be doing? Advanced skills of time management are essential and the ability to prioritize work load for staff and themselves essential to meet deadlines. Monitor all current processes to verify all … new starters to ensure that they understand their roles and responsibilities and can provide quality customer service. What are we looking for? Proven Stakeholder Management experience and working to deadlines: Time Management and Decision Making ability: Proficient autonomy is required to work independently and take initiative. Previous experience … of Leadership and PerformanceManagement: Performancemanagement skills are necessary to ensure the team is meeting its objectives and providing quality customer service Experience in the WEEE Regulations would be an advantage. What's next? We want to ensure that you feel supported throughout the application more »
in ensuring the smooth operation and support of our client's digital technologies. Your primary duties will include: Line managing a team, focusing on performancemanagement, development, and retention. Establishing and operating a new Digital Support Center of Excellence (CoE), encompassing service and incident management, vendor management … and 2nd line support. Developing a comprehensive service strategy for the client's digital technologies, covering service levels, incident prioritization, resolution times, major incident management, and more. Translating the service strategy into support contracts with partners. Monitoring, reporting, and governing service levels to ensure compliance and quality standards. Ensuring … capabilities. Encouraging the adoption of digital support principles across the organization. Engaging with product and project teams to enhance ongoing product supportability. Establishing vendor management capabilities and driving partner performance. Planning for digital peak volumes and supporting relevant teams accordingly. Setting up automation processes to streamline department operations. Collaborating more »
uptime and customer satisfaction. Key Responsibilities: Lead and manage the service department, including field service engineers, workshop engineers, and support staff, to ensure optimal performance and productivity. Develop and implement service strategies, policies, and procedures to meet customer needs and business objectives. Establish service standards and performance metrics … and monitor team performance against targets, taking corrective action as necessary. Collaborate with sales and marketing teams to promote service offerings, identify new business opportunities, and achieve revenue targets. Manage service contracts and agreements with customers, ensuring compliance with terms and conditions and delivering exceptional customer service. Handle customer … and maintain relationships with key customers, stakeholders, and suppliers, fostering long-term partnerships and driving customer loyalty. Oversee service scheduling, resource allocation, and inventory management, optimizing efficiency and cost-effectiveness. Provide technical expertise and guidance to service teams, offering support with complex technical issues and ensuring adherence to quality more »
presents opportunities to work across other sectors including highways, water and power sectors throughout the UK. The role will cover all aspects of commercial management throughout the whole project lifecycle from initial inception/business case through to completion/commissioning. The role also provides the opportunity to support … the growth of the business and management/development of team members within the Northwest and Midlands. Duties include (but not limited to): • Deliver all aspects of commercial management from inception of a project through to completion. • Achieve the highest standards of professional competence and to demonstrate this … ability in all dealings with clients and professional contacts, reinforcing the profile of the company. • Drive performance standards and technical excellence through communication and effective use of the performancemanagement process and technical practice networks. • Maintain and develop good relationships with clients, take every opportunity to uphold more »
Telford, Shropshire, West Midlands, United Kingdom
HMRC
To apply for this role you must follow this link :-https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=1911810 The CDIO Portfolio Management Function sits within the Chief Operating Officer and are responsible tomaintainan aggregate portfolio view of demand andcapacityfor IT changes delivered by CDIO, drive effective delivery … standards,controlsand performance monitoring of the IT portfolio. A target state maturity roadmap for CDIO Portfolio was defined as part of the CDIO Target Operating Model (TOM). The maturity roadmap has two main target states: establishing core portfolio capabilities and improving delivery for projects and programmes (March … developing IT Service Portfolio Management function as CDIO transitions towards a Product and Platform organisation. Job description The Service Portfolio Manager role will have accountable ownership of the pipeline management and delivery assurance for assigned portfolio segment(s), (e.g. Policy-Driven change, CDIO driven change) aligned to the more »
organisations to assure the delivery of financial requirements that support great patient care. The role also delivers NHS England responsibilities including financial reporting, planning , performance and regulation requirements. The role is very varied and responsibilities will include operational and medium term financial planning, annual plan delivery, financial risk management … of current NHS financial frameworks, targets and regimes - provider and commissioner. 3. Significant experience of large scale short, medium and long-term planning and performancemanagement processes - supporting both organisations which are succeeding and those which are failing. 4. Ability to provide and receive, convey and present highly more »
Job summary The post holder as Performance and Data Manager will build on information and analysis and proactively report performance and activity against target and plan and both seeks and implements solutions to improve healthcare for patients across BSOL. This is a key role, within the performance … professional and high quality information analytical service to support the team. Technical and analytical expertise will be required in various work areas to include performancemanagement, strategic planning, service redesign, modelling, monitoring plus database creation & maintenance. The role will also be responsible for analytical support to Operational and … of information and intelligence throughout the business. The post holder will take the lead and be responsible for the provision of robust and timely performance monitoring and service planning information, as well as routine and ad hoc clinical analysis. Also see Job Description Main duties of the job General more »
Birmingham and Solihull Mental Health NHS Foundation Trust
Job summary The responsibilities of the team are to provide accessible, responsive and continually improved and developed corporate systems to facilitate enhanced organisational performance, efficiency and effectiveness. This will include ensuring the effective contract and performancemanagement of all associated systems and services, the development of effective more »
Job summary An exciting opportunity has become available for a Performance Contracts Manager at Worcestershire Acute Hospitals Trust. This is a newly created post, which means the successful candidate would be key to help develop and define key performance indicators and success criteria. The post holder will be … responsible for the overall management of contracts and SLAs within Specialised Clinical Services Division (SCSD) the majority of which are within the Diagnostics portfolio of the Division. The initial primary focus will be on the Pathology Department but there may also be a requirement to become involved in other … main healthcare contracts the post holder will provide a lead role in the area of non-clinical income being responsible for producing comprehensive financial management information to meet external and Trust deadlines. Main duties of the job Main duties of the job 1. Contracts Management including tenders and more »
to ensure the accuracy and quality of captured cost, risk, and schedule information. Analyse submitted data and reports to provide insights and trends on performance and risks, facilitating decision-making processes. Additionally, oversee the correlation of schedule, cost, quality, and risk to drive efficient program delivery, while managing performance … a designated development or delivery area of the integrated Programme, leveraging expertise from specialists to address project delays, issues, and challenges. Coordinate the change management process, ensuring effective assessment and management of impacts to the baseline. Also responsible for coordinating and communicating the Period reporting cycle, ensuring compliance … adherence to PMO and Project Controls policies, processes, and standards within a designated development or delivery area of the overall Programme. Provide functional line management, performancemanagement, and objective setting support to direct reports. Actively promote and integrate Equality, Diversity, and Inclusion (EDI) principles, supporting and complying more »
for your business, while keeping your kitchen and waterways clean and efficient. What you'll need to do: Responsible for the day to day management and operations of site, ensuring the smooth running of all warehouse and logistical activities Leading a team of warehouse and driving staff including training … performancemanagement, and motivation. Accountable for all safety, compliance and quality standards are met Maintain a high level of staff performance and productivity Manage and maintain relationships with clients, suppliers, and other stakeholders. Oversee the maintenance and upkeep of the site, equipment, and vehicles. Prepare and submit … reports to senior management on site operations, performance, and KPIs Continuously monitor and evaluate site performance, identifying areas for improvement and implementing appropriate corrective action What we'll need from you: Full UK Driving Licence IOSH Managing Safely or equivalent Counterbalance/Reach FLT Licence (preferred) Experience more »