5 of 5 DemandTrendPermanent Proactive Monitoring Jobs in the West Midlands

resilient infrastructure in the cloud, improving availability to reduce impact to trade. The IT Operations team are investing heavily in building internal capabilities from a new Service Desk and Proactive Monitoring teams to expanding its Delivery capabilities in delivering million pounds infrastructure and Back Office projects. Tech teams are undergoing a diverse range of technical training programme aimed … and clear communication with stakeholders. Lead post-incident reviews, identifying lessons learned and driving improvement actions. Monitor service levels, ensuring SLAs are met and escalating when necessary. Collaborate with monitoring teams to optimize alerts and ensure early incident detection. Work closely with third-party vendors to ensure timely incident resolution. Participate in our on-call rota for Major Incident … management, ensuring 24/7 coverage. Drive proactive problem management by identifying trends and implementing preventative measures. Champion continual service improvement across the Technology, Business, Product, and wider community. The Person Proven experience in a similar role within a large-scale, complex organisation. Strong knowledge of IT service management frameworks. Exceptional communication skills to navigate high-pressure situations and More ❯

your financial, physical and mental wellbeing. This is some of what you can expect to be doing: • Responding to incoming calls from customers, diagnosing faults and providing timely resolutions • Monitoring the network management system to detect and prevent potential issues • Escalating complex faults to the appropriate teams when necessary • Working within agreed SLAs to maintain service excellence • Collaborating with More ❯

Senior SQL and Web Platform Engineer Location: Birmingham (Hybrid) Contract: 6 Months Fixed Term Contract About the Role We are seeking a Senior SQL and Web Platform Engineer to join the IT Services team of a leading international professional services More ❯

customer service to major brands, while also developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking … progress of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You ll Need Minimum of 3 years experience in a customer service/Helpdesk role, with proven track record of More ❯

customer service to major brands, while also developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking … progress of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You’ll Need Minimum of 3 years’ experience in a customer service/Helpdesk role, with proven track record of More ❯