11 of 11 Permanent Problem Management Jobs in the West Midlands

supporting the delivery of high-quality IT services while driving continuous improvement across operational processes. In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely … Service Operations Lead in managing and developing the Service team. Mentor and coach team members through regular 1:1s and performancedevelopment. Oversee Change Management, ensuring infrastructure and customer changes are assessed, approved, and implemented with minimal risk. Manage Incident and Problem Management processes, including root cause analysis ...

issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call … result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

complaints from receipt to closure, ensuring timely, accurate, and empathetic communication. Conduct detailed investigations, working with technical teams, Service Desk, Network Operations, and Account Management to determine root cause. Provide clear, well-structured responses and action plans to customers. Ensure complaints are handled in line with SLAs, contractual obligations … internal service reviews and governance forums with senior leadership. Service Improvement Identify trends, recurring issues, and systemic problems contributing to customer dissatisfaction. Work with Problem Management and Service Improvement teams to implement corrective actions and prevent repeat complaints. Track and measure the effectiveness of improvement initiatives. Stakeholder Management ...

service and support critical, high-security projects. We’re looking for someone with IT support experience and knowledge of ITIL processes (incident, change, and problem management). You’ll need strong customer focus, excellent communication skills, and a proactive, adaptable mindset. If you love problem-solving ...

nurturing the development of our people. We are looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) - a cornerstone of our IT service delivery capability. This is a pivotal role within our Service Operations function, sitting at the intersection … quality checks to maintain a trustworthy, complete dataset Spot gaps in CI coverage and drive improvements with the teams responsible Continuously refine Configuration Management policies, processes, and data models Drive Data Quality Through Discovery & Integration Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud ...

DevOps metrics (DORA metrics, deployment frequency, MTTR). Experience managing technical dependencies and delivery risks in complex environments. Exposure to incident, change, and problem management in live cloud environments. Strong facilitation, stakeholder communication, and conflict resolution skills. Desirable Qualifications: Certified Scrum Master (CSM) or Professional Scrum Master ...

document all issues, actions, and resolutions Manage and administer mobile devices and the telephony network Identify trends through data analysis to support effective Problem Management Liaise with external vendors and third party providers when necessary Escalate issues and collaborate closely with internal teams, including Development Support and Infrastructure … including DNS/DHCP Experience troubleshooting basic networking, software, and printing issues Excellent communication skills with a professional approach to customer service Strong time management skills and the ability to work calmly under pressure Ability to build and maintain strong customer relationships Exceptional customer service skills, with experience supporting ...

DevOps metrics (DORA metrics, deployment frequency, MTTR). Experience managing technical dependencies and delivery risks in complex environments. Exposure to incident, change, and problem management in live cloud environments. Strong facilitation, stakeholder communication, and conflict resolution skills. ...

VLAN architecture • Manage Palo Alto firewall environments and secure remote access • Maintain monitoring, alerting and infrastructure documentation • Support ITIL processes including incident, change and problem management • Mentor and support a small team within the IT function Required Experience • Strong VMware vSphere administration experience • Windows Server infrastructure including Active ...