11 of 11 Permanent Problem Management Jobs in the West Midlands

delivery across the organisation. As a senior leader in IT, you'll shape the direction of our support function, drive continuous improvement, and play a key role in incident management, change control, and vendor relationships. Your leadership will ensure we not only meet but exceed our service targets, keeping systems running efficiently and delivering an outstanding experience for users. … Key Responsibilities Service Leadership & Management Lead, develop, and inspire the 1st & 2nd Line Support teams, maintaining high standards of consistency, quality, and service delivery. Effectively manage team resources, drive high performance through KPI tracking, and foster a culture of continuous improvement. Take overall ownership of IT service availability, aiming for 99%+ uptime and optimal system performance. Incident & Problem Management Oversee both standard and major incidents, ensuring prompt resolution and proactive steps to prevent recurrence. Lead Root Cause Analysis (RCA) investigations and implement actionable solutions to enhance system stability. Monitoring & Reporting Utilise ITSM toolsets (e.g., Ivanti Neurons) to track service effectiveness and leverage data for process optimisation. Monitor customer satisfaction, colleague productivity, and identify opportunities for automation. More ❯

Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which … Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and More ❯

action-oriented, consistently maintaining a positive work attitude. Proficient in supporting Apple macOS and iOS devices within enterprise environments. Jamf Pro Familiar with the ITIL framework and incident/problem management processes. Experienced in supporting hybrid work environments, including remote troubleshooting via tools like Microsoft Endpoint Manager or TeamViewer. Knowledgeable about device lifecycle management, including imaging, deployment … and asset tracking. Exposure to mobile device management (MDM) and BYOD policy implementation. ITIL certification or working knowledge of ITIL best practices. Certifications: MS-101 - Microsoft 365 Mobility and Security; AZ-900 Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review. Not interested?! Do you know anyone that might be? Refer a friend More ❯

Analyst you will be expected to: Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities … as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key … issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support More ❯

Farnborough (Hampshire) UK Office (Hybrid) Job Description: A leading company in lawful and location intelligence is looking for a Senior Services Engineer with hands-on experience in installation, maintenance, problem management, testing, and documenting the company's portfolio of infrastructure supporting intelligence products. The role focuses on integrating the company's product set within telecommunication and law enforcement More ❯

well as the development and ownership of the GovPass continuous service improvement plan. In addition you will lead on creating and setting the vision and strategy for GovPass service management as the programme scales across the HMG Estate, ensuring service management maintains pace with both the deployments and technical developments. Full service lifecycle management | responsible for managing … and continual service improvement (maturing the service). Service Review Board | Analysis of service metrics to ensure optional service delivery and performance against SLAs, including Service Improvement Plans and Problem Management process. Leadership and communication | leading the GovPass service and it's implementation across the HMG Estate; including stakeholder management and engagement across government departments at all … levels. Service operation and delivery | responsible for the day to day management and performance of the service across the entire GovPass Estate, coordinating across the wider programme team to deliver great outcomes and experiences for users. Profile We are looking for a motivated and experienced IT Service Manager with: Strong leadership and communication skills, comfortable briefing at a senior More ❯

well as the development and ownership of the GovPass continuous service improvement plan. In addition you will lead on creating and setting the vision and strategy for GovPass service management as the programme scales across the HMG Estate, ensuring service management maintains pace with both the deployments and technical developments. Working wider across the GPA, this role will … also be pivotal in shaping and influencing cross directorate service management practices and strategies as part of the wider GPA agenda. As the GovPass services stabilises or as the needs of government change over time, there is scope to take on other service related responsibilities in the future. Full service lifecycle management responsible for managing the full service … lifecycle including strategy, implementation and continual service improvement (maturing the service) Service Provider/supply chain management responsible for working collaboratively with GPA partners and suppliers to ensure optimal service delivery and value for money Service Review Board Analysis of service metrics to ensure optional service delivery and performance against SLAs, including Service Improvement Plans and Problem Management More ❯

new and emerging IS technology and IS industry practices, bringing learning into HE; all within in the scope of the relevant IS solutions. Collaborates with users in projects and problem management to maintain, develop and deploy the best feasible and most- cost efficient IS solutions/services for the business. Ensures solution documentation and training material are well …/services, or the changing of existing SAP solutions/services. Consults the users to identify and learn about current procedures and to clarify further requirements. Supports the installation, management, maintenance, and optimization of all SAP processes related to the area of responsibility. Provides guidance to IS project management and IS delivery unit team in how to utilize More ❯

provide technical oversight of networking programmes and projects to ensure that the network remains current, scalable, flexible, and fit for purpose. work with Technical Architecture teams, and the Network Management team, to translate architectural designs into operable solutions. identify processes and initiatives to optimise ways of working, and to define and deliver programmes that will mature the Department's … IT services, and to mitigate against security threats and vulnerabilities. This includes firewalls, Web Application Firewalls and other access control resources. Experience of providing technical leadership for troubleshooting and problem management activities, identifying incident trends and coordinating actions to investigate and resolve root causes; and organising Infrastructure Engineers to take forward preventive measures. Verified credentials, certification or qualifications More ❯

services Maintain high levels of availability and performance Ensure delivered services meet security and compliance guidelines and requirements Foster continuous improvementsImplement best practises and standards Ensure proper incident and problem management Reporting on service performance and maintaining comprehensive documentation Stakeholder Management Your profile Formal education and professional experience University degree or Master in C&I Engineering or … Cyber Security or equivalent experience/qualifications in those fields in the process industry Comprehensive experience in the implementation and management of IT/OT services or alternative experience in DCS engineering/automation technology ISA/IEC 62443 in cyber security is desirable Comprehensive understanding of asset driven organizations Excellent knowledge of the processes and operations of IT … services Profound knowledge of the Energy Assets Business processes and value drivers Strong stakeholder management skills, gained in a major customer and operational performance driven business. Competencies and skills Clear attitude of entrepreneurship, always seeking for new opportunities to add value by IT to the business Understanding of highly operational and cost driven organizations Understanding of requirements, constraints, financial More ❯

services Maintain high levels of availability and performance Ensure delivered services meet security and compliance guidelines and requirements Foster continuous improvementsImplement best practises and standards Ensure proper incident and problem management Reporting on service performance and maintaining comprehensive documentation Stakeholder Management Your profile Formal education and professional experience University degree or Master in C&I Engineering or … Cyber Security or equivalent experience/qualifications in those fields in the process industry Comprehensive experience in the implementation and management of IT/OT services or alternative experience in DCS engineering/automation technology ISA/IEC 62443 in cyber security is desirable Comprehensive understanding of asset driven organizations Excellent knowledge of the processes and operations of IT … services Profound knowledge of the Energy Assets Business processes and value drivers Strong stakeholder management skills, gained in a major customer and operational performance driven business. Competencies and skills Clear attitude of entrepreneurship, always seeking for new opportunities to add value by IT to the business Understanding of highly operational and cost driven organizations Understanding of requirements, constraints, financial More ❯