6 of 6 Permanent Problem Management Jobs in the West Midlands

acting as the primary contact for end users and business stakeholders. The position combines remote service desk support, on-site field support, and infrastructure management, ensuring high system availability, quick incident resolution, strong customer satisfaction, and compliance with enterprise IT standards. Primary Skill End User Computing (EUC), Service Desk … Ivanti) Windows OS (10/11), Basic macOS Network Fundamentals (LAN, WAN, Wi-Fi, VPN) Server & Storage Basics Hardware & Peripheral Support (Printers, Scanners) Incident, Problem & Change Management (ITIL) Asset & Configuration Management Endpoint Security & Compliance Remote Support Tools (SCCM, Intune, TeamViewer) Factory/Manufacturing IT Support Key Responsibilities ...

Delphi and Object Pascal codebase. Ensure high availability, stability, and resilience of the application in a business-critical production environment. Own incident and problem management, including leading root cause analysis and implementing corrective and preventative actions. Provide 2nd and 3rd line support for complex application issues, ensuring timely … applications and API endpoints, including REST APIs. experience operating applications in production environments with high availability and reliability requirements. Solid understanding of incident, problem, and change management within a Run/Operate model. Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex ...

Systems integration and build: SFIA Level 4 Testing: SFIA Level 4 Customer service support: SFIA Level 4 Release and deployment: SFIA Level 4 Problem management: SFIA Level 4 Knowledge management: SFIA Level 3 Key reponsibilities - Apply (SFIA Level 4): Autonomy - Works under general direction within a clear ...

positive user experience across business systems, infrastructure, and operational technology. Scope of Support Supports services across the IT landscape, including: Service Desk: Incident, Request & Problem Management Business Systems: Reapp Perform, COPS, Business Central, iTrent, Rydoo Infrastructure & EUC: Devices, Azure, Active Directory, networking Security & Access: Identity, endpoint protection, access … user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective under pressure with good time management Collaborative and supportive team player Proactive with a continuous improvement mindset Ability to train, influence, and build relationships Curious and adaptable to new technologies ...

infrastructure, systems, networks, and business services. Support service transition processes, ensuring documentation, procedures, and knowledge transfers are complete for seamless handovers. Champion service management processes including Change, Major Incident, and Problem Management. Be part of the weekend on-call rota to handle critical out-of-hours escalations. Support … quality procedures and best practices. What were looking for: Essential Technical Skills: Strong expertise in Azure administration Proficiency in Microsoft Entra ID and user management Robust knowledge of Microsoft 365 and Exchange management Moderate experience with Microsoft Intune or other MDM tools Solid understanding of networking principles ...

Managing Director and the support team: Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance 5. KPI & Performance Management Own and drive service KPIs, including: SLA performance Ticket ageing and backlog Escalation rates and repeat issues KPIs are used to improve outcomes, not just … Autotask (PSA) Ownership Ensure Autotask is used properly and consistently: Ticket quality and categorisation Clear workflows Meaningful reporting that supports decision-making 8. Proactive Problem Management Identify recurring issues or trends and push preventative fixes to reduce client impact and reactive workload. 9. Standards & Culture Raise service standards ...