1 to 25 of 42 Permanent Process Improvement Jobs in the West Midlands

why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel. Hear more about TravelPerk. Job Overview: As a Business Process Improvement Specialist within our Customer Care Department, you will play a pivotal role in optimizing and streamlining our agent processes to ensure efficiency and deliver a 7 customer … experience. You will collaborate with cross-functional teams, analyze existing workflows, and implement improvements to enhance the overall effectiveness of our customer care operations. Key Responsibilities: Process Analysis and Improvement: Use your high level of knowledge of Travelperk processes to conduct detailed analyses of existing customer care processes to identify bottlenecks and areas for improvement, using data … enhance productivity. Investigate and implement workflow automation and optimization strategies to improve response times and resolution rates. Monitor and analyze key performance indicators (KPIs) to measure the impact of process improvements. Technology Innovation: Research available technologies available in the market which could advance Travelperk operations. Collaborate with Travelperk product teams, tooling and other relevant departments to trial technology solutions More ❯

a strategic, hands-on Head of Business Systems to lead system improvements across a multi-entity group. Acting as the bridge between technical teams and departments, you'll drive process optimisation, support project delivery, and ensure business systems-particularly Sage across multiple modules-meet the needs of both large divisions and smaller business units. Key Responsibilities: Act as the … of contact for new project work into the MIS/Business Systems function. Gather requirements, define scope, and shape deliverables aligned with wider business strategy. Champion Sage usage and improvement across multiple departments and business areas. Liaise with Sage providers and internal teams to enhance functionality and reporting. Build strong relationships with department heads across all sizes of business … saving opportunities. Develop business cases and CAPEX submissions, including ROI evaluation. Present system updates and proposals to senior leadership and steering groups. Promote user engagement, training support, and continuous improvement across the group. What We're Looking For: Strong experience in a Business Systems, Process Development, or Continuous Improvement role. Proven experience working with Sage software across More ❯

support digital transformation initiatives. Core skills & experience for this Technical Business Analyst role; 4+ years' experience in business analysis (ideally within financial/professional services) Strong stakeholder management and process improvement skills Hands-on with Microsoft technologies (Azure, Microsoft 365) Experience across project lifecycles and business system changes Ideally certified (CBAP, PMP, ITIL) This is a great opportunity More ❯

optimising resource across Operations and the Contact Centre through effective forecasting and capacity planning, driving effective performance so that KPIs are delivered. Have responsiblility for driving efficiency through effective process design, innovation and automation where possible. They will provide input to Society wide projects including contributing to requirements gathering, identifying and managing risks and influencing outcomes. Responsible for the … the role will look like: Effectively manage and develop the Technical Support Team within Operations to ensure any technical issues are resolved quickly to avoid business disruption. Drive the Improvement and utilisation of the Societys Telephony and back-office systems to provide efficiency gains where possible. To ensure that the Board, ExCo and Operational MI packs are accurately completed … is introduced, attending relevant training where necessary. What you will bring to the role: Experience in operations management within the financial services industry, with a focus on customer outcomes, process improvement and risk management Strategic thinker, who can plan well considering options and risks. Motivated leader with strong leadership, communication, coaching, influencing and mentoring skills to deliver high More ❯

Learning Provider Delivered by NOWSKILLS LIMITED Employer NO.1 COPPERPOT CREDIT UNION Vacancy Description Support the IT Manager in planning and execution of the new data/reporting strategy and improvement initiatives. Responsible for the delivery of new reports and dashboards across the Credit Union. Develop and implement databases, data collection systems, and data engineering solutions that optimise reporting efficiency … clean" data by reviewing raw data, reports, and performance indicators to locate and correct code problems. Work with management to prioritise business and information needs. Locate and define new process improvement opportunities. Key Details Vacancy Title Data Analyst Apprentice Employer Description No1 CopperPot Credit Union is a not-for-profit organisation, exclusively for the Police community and owned More ❯

professionals across the business You won't just build tech-you'll build the future of tax. What you'll need to succeed Experience with tax tech platforms and process improvement Solid command of Python and SQL (you don't just script-you build) Working knowledge of tax compliance lifecycles Proficiency in MS Office (especially Excel, but we More ❯

product suite, understanding the problems they solve and be able to demonstrate their functionality. Support our Client Success Managers and clients to identify and communicate opportunities where solutions/process improvement can be realised through the application of technology. Support the maintenance of documentation, including project plans, process maps, project progress deliverables and functionality overviews. Co-ordination … years experience as a project manager or manager of change. A background in professional change management is essential with delivery expertise using PRINCE 2, Lean, Six Sigma, Agile, Continuous Improvement or Systems Thinking needed. Experience in the property insurance industry/solution space would be advantageous. Experience or knowledge of IT or Software related change management projects. A real More ❯

point of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and guide project teams to deliver outstanding More ❯

financial forecasting to support growth and efficiency. Partnerships & Innovation Build and maintain strong relationships with distributors, suppliers, and third-party service providers. Identify and implement new service technologies and process improvements to enhance delivery and differentiate Rapiscan in the market. Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting Monitor and report on KPIs More ❯

career in Dynamics 365 functional consultancy! The Role This role is fully home based, with the expectation of occasional travel to customer site when required. Responsibilities will include: Business process analysis Requirement gathering/design Functional installation, configuration and testing Key user training Go-live system support/process improvement The position offers: Full cross training to … a solution provider environment, or alternatively as an Analyst on multiple end user implementations Experience in full 360 implementation projects - Design, Requirement Gathering, Documentation, Installation, Testing, Training Strong business process understanding ideally within either finance/accounting, manufacturing, retail or supply chain/warehousing Excellent communication skills, with the ability to forge strong stakeholder/user relations APPLY NOW More ❯

on average. Role & Responsibilities Day to day support of Dynamics NAV/D365 Business Central system issues Analysing/troubleshooting system issues, providing exceptional customer service Involved in system process improvement projects, supporting new releases Supporting roll out of new enhancements - monitoring UAT, providing adhoc user training Troubleshooting issues with 3rd party apps Skills & Qualifications Proven experience supporting … Dynamics 365 Business Central/Dynamics NAV systems Strengths in troubleshooting system issues, analysing requirements, training on new functionality Manufacturing business process understanding (preferable, not essential) Expertise in third party apps such as Continia/Power BI reports (preferable) Excellent communication/user & stakeholder engagement skills Benefits A brilliant base salary up to £40,000 (experience dependant) Collaborative, supportive More ❯

that is continuing to invest in its internal technology function. As part of this, they are looking to bring in a Systems Developer to support ongoing systems development and process improvement across the business. This is a full-time, on-site role suited to a technically strong developer who is confident working across the full development lifecycle and More ❯

ensure products are discoverable and engaging across various channels. Responsibilities Include: Client Engagement: Collaborate with clients to understand their digital commerce goal and product engagement channels. Identify opportunities for process improvement and efficiency gains through enriched product experience. Solution Design: Develop tailored PXM strategies and solution blueprints that align with client needs. Ensure seamless integration of PXM systems … catalyst Get hands-on with the technologies that our clients need to reinvent, work in new ways and change the world for the better. Learn more about the hiring process at Accenture More ❯

their logistics strategy at the Electric Propulsion Manufacturing Centre (EPMC). As a Solutions and Implementation Engineer, you will spearhead the development and delivery of innovative material handling and process improvement solutions. Your expertise will support strategic projects aimed at enhancing efficiency and reducing costs, particularly as JLR embraces advanced logistics technologies such as Automated Guided Vehicles (AGVs More ❯

to ensure successful project outcomes. Leverage data insights to inform business decisions and evaluate performance metrics. The Candidate: Strong background as a Business Analyst with hands-on experience in process improvement and project delivery Familiar with Microsoft technologies, including Azure and Microsoft 365 Clear and confident communicator The Package: Base salary: up to £55,000 Bonus Private Medical More ❯

third-party APIs and build custom components Continuously improve codebase performance, reliability, and maintainability Take part in code reviews , architecture discussions, and planning Contribute to ongoing technical innovation and process improvement Provide visibility of progress and blockers to the leadership team What Were Looking For: 5+ years of Delphi experience , including VCL and FMX 2+ years of MySQL More ❯

that support data-driven decision-making. Identify risks, develop mitigation strategies, and ensure smooth resolution of issues. Drive the implementation of project management best practices and contribute to continuous process improvement. Manage multiple projects across functional and geographical boundaries. Essential Skills & Experience: Proven experience in project management with a successful track record in delivering cross-functional business initiatives. PRINCE2 More ❯

e-invoicing frameworks, enhancements to reporting systems, and the shift to cloud-based tax solutions. The position combines hands-on project work with the opportunity to contribute to wider process improvement and innovation across the tax function. What You'll Be Doing: Driving forward digital tax projects such as e-invoicing, real-time reporting, and regulatory compliance initiatives. … involvement in tax transformation projects Familiarity with digital reporting trends and e-invoicing developments Comfortable working across business functions and managing stakeholders at different levels Strong analytical mindset and process-driven approach Confident communicator, capable of translating technical concepts into business-friendly language Why Apply? Competitive salary and performance-related bonus Generous annual leave entitlement (starting at 27 days … flexible share options Tailored benefits package including private health cover, dental plans, electric vehicle leasing and more A collaborative culture and forward-thinking leadership that values innovation and continuous improvement Interested in finding out more? This is a rare opportunity to join a respected global organisation during a period of significant tax transformation. If you're looking for a More ❯

technical design/review activities with various segments within the Security team. Evaluation of systems and procedures to safeguard internal information systems and databases. Continuous view toward standardisation and process improvement with a view toward automation where possible. Flexibility to occasionally travel as role requires. Perform security risk assessments Knowledge and Capabilities: Security Technology Appreciation of wider information More ❯

Acting as the lead for 2nd/3rd line support, delivering excellent service across the business Working on a variety of IT projects, including app deployment, device management, and process improvement Speaking directly with users and key stakeholders, this is not a hide-behind-email role Collaborating closely with the IT Manager to support and improve IT strategy More ❯

and stakeholders to ensure procurement needs are clearly understood and met. Leading multidisciplinary procurement projects, ensuring cohesive and integrated solutions. Driving innovation in procurement practices by recommending and implementing process improvements. Leveraging technology and procurement platforms to enhance operational efficiency. Our ideal candidate for the Procurement Manager opportunity: Holds a Bachelors Degree in Business, Supply Chain Management, Procurement, Finance More ❯

of customer quality issues during the night shift. This role will see you working across a variety of formal forums and projects, from managing customer complaints to supporting internal process improvements. Key Responsibilities Investigate and coordinate customer concerns, including product traceability and inspection activities. Produce and manage detailed 8D and 5Y root cause reports aligned with customer-specific requirements. More ❯

Microsoft environment. Providing technical expertise to manage and lead the design, configuration and deployment of computer systems, networks and IT & Communication projects. Change and project implementation as well as process improvements, for internal projects as well as client projects. Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries. The creation, maintenance More ❯

with a willingness to learn and improve, and a flexible attitude. You will also naturally be very forward thinking and enthusiastic about coming up with new ideas and suggestions, process improvements, etc. Additional Information: 25 days holiday (+ BH) Excellent training, development, and progression opportunities Competitive salary with annual reviews Company pension Christmas shutdown Social events throughout the year More ❯

inefficiencies and propose optimised workflows. Analyse current and future state processes, ensuring measurable business impact and ROI. Develop reports and dashboards to track KPIs and measure the effectiveness of process improvements. Work closely with stakeholders to translate business needs into clear functional and non-functional requirements. Facilitate workshops and meetings to present findings and drive collaboration. Identify and recommend … opportunities for automation and process optimisation. Create and maintain process documentation, including process flows, SOPs, and user manuals. Adapt to both Agile and Waterfall project environments to support various business initiatives. Requirements: Bachelor's degree in Business Administration, Information Systems, or a related field. Proven experience as a Business Analyst, with expertise in Lean methodologies and process improvement. Strong analytical and problem-solving skills, with the ability to interpret complex data and business processes. Experience using business analysis tools and techniques, such as process mapping, requirements elicitation, and data analysis. Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical teams. Proficiency in data analysis and reporting, with experience More ❯