1 to 25 of 68 Permanent Process Improvement Jobs in the West Midlands

why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel. Hear more about TravelPerk. Job Overview: As a Business Process Improvement Specialist within our Customer Care Department, you will play a pivotal role in optimizing and streamlining our agent processes to ensure efficiency and deliver a 7 customer … experience. You will collaborate with cross-functional teams, analyze existing workflows, and implement improvements to enhance the overall effectiveness of our customer care operations. Key Responsibilities: Process Analysis and Improvement: Use your high level of knowledge of Travelperk processes to conduct detailed analyses of existing customer care processes to identify bottlenecks and areas for improvement, using data … enhance productivity. Investigate and implement workflow automation and optimization strategies to improve response times and resolution rates. Monitor and analyze key performance indicators (KPIs) to measure the impact of process improvements. Technology Innovation: Research available technologies available in the market which could advance Travelperk operations. Collaborate with Travelperk product teams, tooling and other relevant departments to trial technology solutions More ❯

hands-on training Role Responsibilities The responsibilities of the role will include: Business Transformation & Operational Excellence • Work closely with operational leaders and cross-functional teams to identify and implement process improvements, enhance service delivery and customer satisfaction to drive a culture of operational excellence. • Collaborate with stakeholders to ensure process changes are aligned with business goals and operational … embedding best practices. Service Readiness & Implementation Support • Collaborate with operational leads to ensure all aspects of service readiness are addressed for new products and initiatives. • Support the preparation of process documentation, training materials, and resource planning to enable successful implementation. • Assist in identifying and mitigating risks associated with new initiatives, providing clear guidance and support to stakeholders. Team-Wide … Support the development of tools and frameworks that enable teams to operate more efficiently and effectively. • Support service delivery activities with key supplier relationships. Qualifications & Skills • Experience in transformation, process improvement, or workflow optimisation roles. • Proficiency in process flow and project management tools (Zingtree preferred). • Ambition to obtain or current holder of a change management/ More ❯

Business Analyst (Hybrid) £45-50K Basic, Bonus, package Operational business analysis and improvement across a growing brand INTRODUCTION Our client is an ambitious growing provider of property management technology and turn-key retrofit energy efficiency survey and install services. As part of national growth, they require an experienced Business Analyst to drive positive operational and commercial improvement. LOCATION … operational delivery of our client’s property and energy efficiency services. The role involves: Working alongside the Operations Director and other senior stakeholders to identify opportunities for company-wide process improvement. Utilise data sets and business reporting, along with practical engagement, to analyse existing systems, workflows and procedures. Using Excel at a high level, manipulate and present relevant data … to highlight challenges and opportunities - providing stakeholders insights to support future decisions and change. Report, present and make recommendations on new investment and improvement across the business. THE PERSON NEEDED For the Business Analyst role, our client is looking for a demonstrable track record in a similar role, including: Prior experience as a Business Analyst or similar business analysis More ❯

operational delivery of our client’s property and energy efficiency services. The role involves: Working alongside the Operations Director and other senior stakeholders to identify opportunities for company-wide process improvement. Utilise data sets and business reporting, along with practical engagement, to analyse existing systems, workflows and procedures. Using Excel at a high level, manipulate and present relevant data … to highlight challenges and opportunities - providing stakeholders insights to support future decisions and change. Report, present and make recommendations on new investment and improvement across the business. THE PERSON NEEDED For the Business Analyst role, our client is looking for a demonstrable track record in a similar role, including: Prior experience as a Business Analyst or similar business analysis … PLEASE APPLY NOW Our client is looking to interview during July. If you meet the criteria above, please send your CV today! Key terms: Business Analyst, business analysis, operational improvement, process improvement, Excel, PowerPoint, Midlands, West Midlands, East Midlands, home counties, South, South East, Birmingham, Solihull, Tamworth, Leicester, Loughborough, Northampton, Corby, Derby, Nottingham, Stoke on Trent, Coventry More ❯

for efficient data storage and retrieval Data Analysis & Reporting: Generate reports, dashboards and insights for internal stakeholders and clients. Apply analytical techniques to identify trends, anomalies and areas for improvement Process Improvement & Innovation: Research and implement new technologies to enhance data management practices Other Duties: Retrieve, scrape and compile data to support client-specific tasks and issue More ❯

for efficient data storage and retrieval Data Analysis & Reporting: Generate reports, dashboards and insights for internal stakeholders and clients. Apply analytical techniques to identify trends, anomalies and areas for improvement Process Improvement & Innovation: Research and implement new technologies to enhance data management practices Other Duties: Retrieve, scrape and compile data to support client-specific tasks and issue More ❯

a strategic, hands-on Head of Business Systems to lead system improvements across a multi-entity group. Acting as the bridge between technical teams and departments, you'll drive process optimisation, support project delivery, and ensure business systems-particularly Sage across multiple modules-meet the needs of both large divisions and smaller business units. Key Responsibilities: Act as the … of contact for new project work into the MIS/Business Systems function. Gather requirements, define scope, and shape deliverables aligned with wider business strategy. Champion Sage usage and improvement across multiple departments and business areas. Liaise with Sage providers and internal teams to enhance functionality and reporting. Build strong relationships with department heads across all sizes of business … saving opportunities. Develop business cases and CAPEX submissions, including ROI evaluation. Present system updates and proposals to senior leadership and steering groups. Promote user engagement, training support, and continuous improvement across the group. What We're Looking For: Strong experience in a Business Systems, Process Development, or Continuous Improvement role. Proven experience working with Sage software across More ❯

spec. • Excellent problem-solving and communication skills across diverse cultural contexts • Manage and execute high-visibility projects, influencing stakeholders across business units and regions. • Lead post-mortem review and process improvement initiatives, leveraging data analytics, Lean methodologies, and Six Sigma principles. • Integrate mechanical and electrical systems, ensuring seamless hardware and automation interaction. • Advanced technical expertise in industrial automation … using AutoCAD, MS Excel, MS Project, and simulation tools. • Strong project management skills, with experience leading complex, multi-site initiatives. • Excellent technical writing skills for specifications, technical documents, and process documentation. • Ability to travel up to 20% for interactions with business and technical leaders in North America, Europe, and Asia. PREFERRED QUALIFICATIONS • Experience with logistics, production business models, and … process automation. • Background in innovation, R&D, and technology development for industrial applications. • Understanding of Lean principles, Six Sigma, and advanced process optimization techniques. • Experience in mentoring junior engineers and fostering technical excellence. • Fluency in additional European languages (Italian, German, French, etc.) • Experience with logistics, production business models, and process automation. • Background in innovation, R&D, and More ❯

support digital transformation initiatives. Core skills & experience for this Technical Business Analyst role; 4+ years' experience in business analysis (ideally within financial/professional services) Strong stakeholder management and process improvement skills Hands-on with Microsoft technologies (Azure, Microsoft 365) Experience across project lifecycles and business system changes Ideally certified (CBAP, PMP, ITIL) This is a great opportunity More ❯

optimising resource across Operations and the Contact Centre through effective forecasting and capacity planning, driving effective performance so that KPIs are delivered. Have responsiblility for driving efficiency through effective process design, innovation and automation where possible. They will provide input to Society wide projects including contributing to requirements gathering, identifying and managing risks and influencing outcomes. Responsible for the … the role will look like: Effectively manage and develop the Technical Support Team within Operations to ensure any technical issues are resolved quickly to avoid business disruption. Drive the Improvement and utilisation of the Societys Telephony and back-office systems to provide efficiency gains where possible. To ensure that the Board, ExCo and Operational MI packs are accurately completed … is introduced, attending relevant training where necessary. What you will bring to the role: Experience in operations management within the financial services industry, with a focus on customer outcomes, process improvement and risk management Strategic thinker, who can plan well considering options and risks. Motivated leader with strong leadership, communication, coaching, influencing and mentoring skills to deliver high More ❯

a key role in upholding contractual obligations, safeguarding revenue, and streamlining our reporting processes. If you have a sharp eye for detail, strong analytical skills, and a passion for process improvement, this is your chance to be part of a high-performing, collaborative team. Responsibilities Reporting & Compliance Prepare and deliver Excel-based reports in line with client commitments … data-related queries and discrepancies. Audit Support Assist in multi-market compliance audits by consolidating data and preparing necessary documentation. Review audit findings to spot common trends and suggest process improvements. Qualifications 3+ years' experience in reporting, analytics, finance, or compliance within media or a related industry. Advanced proficiency in Microsoft Excel (pivot tables, formulas, data visualization). Experience More ❯

Champion solutions with a measurable ROI and business value. Collect and interpret business data to uncover patterns, trends, and actionable insights. Build dashboards and reports to monitor KPIs and process improvement outcomes. Leverage data to support key business decisions and continuous improvement. Build strong relationships across departments and levels of seniority. Communicate clearly with both technical and non … technical audiences. Facilitate workshops and meetings to extract and present insights. Produce clear and concise process documentation (flows, SOPs, user guides). Recommend and support automation and optimisation opportunities. Help implement changes and monitor impact. Comfortable working in both Agile and Waterfall project environments. Requirements of Business Analyst: A degree in Business, Information Systems, or a related discipline. Previous … experience in a Business Analyst role, ideally with Lean methodology exposure. Analytical, detail-focused, and results-oriented mindset. Strong communication and interpersonal skills. Familiarity with business analysis tools (process mapping, data analytics, etc.). Ability to work both independently and collaboratively. Eagerness to learn quickly and adapt to new industry sectors.INDL More ❯

professionals across the business You won't just build tech-you'll build the future of tax. What you'll need to succeed Experience with tax tech platforms and process improvement Solid command of Python and SQL (you don't just script-you build) Working knowledge of tax compliance lifecycles Proficiency in MS Office (especially Excel, but we More ❯

financial forecasting to support growth and efficiency. Partnerships & Innovation • Build and maintain strong relationships with distributors, suppliers, and third-party service providers. • Identify and implement new service technologies and process improvements to enhance delivery and differentiate Rapiscan in the market. • Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting • Monitor and report on KPIs More ❯

financial forecasting to support growth and efficiency. Partnerships & Innovation • Build and maintain strong relationships with distributors, suppliers, and third-party service providers. • Identify and implement new service technologies and process improvements to enhance delivery and differentiate Rapiscan in the market. • Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting • Monitor and report on KPIs More ❯

product suite, understanding the problems they solve and be able to demonstrate their functionality. Support our Client Success Managers and clients to identify and communicate opportunities where solutions/process improvement can be realised through the application of technology. Support the maintenance of documentation, including project plans, process maps, project progress deliverables and functionality overviews. Co-ordination … years experience as a project manager or manager of change. A background in professional change management is essential with delivery expertise using PRINCE 2, Lean, Six Sigma, Agile, Continuous Improvement or Systems Thinking needed. Experience in the property insurance industry/solution space would be advantageous. Experience or knowledge of IT or Software related change management projects. A real More ❯

and improvements. - Collaborate with IT and Finance teams to manage and enhance ERP systems. - Drive the successful implementation of a new ERP system, including testing, integration, and training. - Lead process improvement initiatives, identifying automation opportunities.- Ensure financial data integrity and deliver impactful reporting via tools like Power BI. - Provide training and ongoing support to users, with clear documentation … and ERP implementation (SAP and successors). - A collaborative mindset with excellent problem-solving and communication skills. - A background in finance/accounting with strong analytical abilities and a process-driven approach. Please get in touch if this sounds of interest. More ❯

Are you a detail-oriented professional with a passion for data analysis, systems, and process improvement? This is an exciting opportunity to join a leading name in the Fresh Produce sector as a Business Analyst . You will play a key role in supporting finance, systems, and commercial reporting, contributing to a high-performing team in a fast More ❯

point of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and guide project teams to deliver outstanding More ❯

career in Dynamics 365 functional consultancy! The Role This role is fully home based, with the expectation of occasional travel to customer site when required. Responsibilities will include: Business process analysis Requirement gathering/design Functional installation, configuration and testing Key user training Go-live system support/process improvement The position offers: Full cross training to … a solution provider environment, or alternatively as an Analyst on multiple end user implementations Experience in full 360 implementation projects - Design, Requirement Gathering, Documentation, Installation, Testing, Training Strong business process understanding ideally within either finance/accounting, manufacturing, retail or supply chain/warehousing Excellent communication skills, with the ability to forge strong stakeholder/user relations APPLY NOW More ❯

changes and enhancements in an agile, DevOps-enabled environment Manage incidents, problems, and risks related to service delivery and cybersecurity Build and configure workflows, automations, APIs, and integrations Drive process improvements and efficiency gains across teams Lead platform audits, asset management, service catalogue updates Support training, documentation, and knowledge-sharing culture What you'll bring as the D365 Power More ❯

Business Analyst Leamington Spa, Warwickshire (Onsite 5 days per week, Full-time) £50k + Benefits We’re on the lookout for a Process Improvement Specialist to join our client in the Leamington Spa , someone who loves solving problems, streamlining the way things work, and turning good ideas into real improvements.If you enjoy digging into processes, analysing data, chatting … we work Measuring the impact of changes and showing the value through ROI Building reports and dashboards to track what’s working Working closely with different teams to bring process and tech improvements to life Leading meetings, sharing ideas, and keeping everyone in the loop Finding smart ways to automate and simplify our processes Documenting things clearly—process … re looking for: A degree in Business, IT, or something similar Experience improving processes using Lean methods Great at understanding data and making sense of complex workflows Comfortable with process mapping and business analysis tools Strong communicator and team player who can work with different people Confident building dashboards and tracking performance Proactive, organised, and happy juggling a few More ❯

supporting business goals and objectives, seeking to understand how decisions and dependencies impact delivery. You'll be a seasoned change management professional who will create a culture of continuous improvement, learning from mistakes and using this experience to change how you and the team respond to similar situations in the future. As someone who is intellectually curious, you'll … and help them to operate at their best. You'll have proven knowledge of delivery control frameworks, such as Risk Management, Dependency Management and Delivery Frameworks. Extensive experience of process analysis, definition, reporting, and documentation, with lots of experience supporting Agile and Waterfall delivery methodologies. To be successful in this role, it's essential that you're able to … and efficiency. Enhance ways of working in alignment with emerging needs of the programme. Regularly communicate and engage wider programme teams on socialise and facilitate adoption. Identify opportunities for process improvement within the programme, implementing best practices to enhance efficiency and effectiveness. Tool & Technology Management: Oversee the use of programme management tools and technologies, ensuring data accuracy and More ❯

ensure products are discoverable and engaging across various channels. Responsibilities Include: Client Engagement: Collaborate with clients to understand their digital commerce goal and product engagement channels. Identify opportunities for process improvement and efficiency gains through enriched product experience. Solution Design: Develop tailored PXM strategies and solution blueprints that align with client needs. Ensure seamless integration of PXM systems … catalyst Get hands-on with the technologies that our clients need to reinvent, work in new ways and change the world for the better. Learn more about the hiring process at Accenture More ❯

that is continuing to invest in its internal technology function. As part of this, they are looking to bring in a Systems Developer to support ongoing systems development and process improvement across the business. This is a full-time, on-site role suited to a technically strong developer who is confident working across the full development lifecycle and More ❯